Peoria Ford Service

3.6 (65)

  9130 W Bell Rd, Peoria, AZ 85382
  (602) 661-6985
  peoriaford.com
  Claimed

Auto repair shop Car dealer Car finance and loan company Car leasing service Car manufacturer Motor vehicle dealer Truck dealer Used car dealer Used truck dealer

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cody Heslington
2 weeks ago
Not a good experience here. When I dropped my truck off everyone was very friendly but then I waited for at least 45 minutes for them to get me a rental car despite letting them know I would be needing one when I made the appointment - this made me late for work - not huge deal but annoying. Then, for nearly three days, I didn't hear a word from anyone - no status update, no nothing. I called my service advisor multiple times leaving multiple voicemails and still never got a call back. The only thing I got, several days after dropping my truck off, was an email asking me to approve the recommended service or not. I was never really able to discuss any of the recommended service with anyone. I was never able to ask any questions about any of it. Then when picking up the truck it was absolutely filthy. When dropping off the truck they asked if I would like it washed, I said 'sure'. It wasn't.My wife has a Honda Pilot; we occasionally go to the Honda dealership for routine maintenance - WAY different (much better) experience. When you take your car to the Honda dealership, they are in communication with you within hours of dropping it off and they do the services the same day, even larger jobs.The biggest complaint I have is that this dealership will accept your vehicle even when they know they aren't going to be able to even look at it for several days. This is an absolute waste of my time, money and just really inconvenient. (Maybe its a play for their rental car business - who knows). Why even have an appointment time if my truck is just going to sit there for several days? I don't think I will be going back.

  Jared Cook
6 days ago
Mike the service manager straight up refused to do a Safety recall and oil change on my vehicle. I am going to let ford corporate know about the continual dishonorable behavior this dealership demonstrates at every corner.

  Eric Ward
2 months ago
Very disappointed. Oil change was $82 after paying $43 last May. I understand that prices go up, but for the price to almost double and labor went from $18.95 to $38.95 for the same service is ridiculous and without any warning in advance. I can get a quality oil change at any other place for less. I will no longer be going to Peoria Ford for any type of service for either of my Ford vehicles and they have lost my business. That s a shame that they couldn t have given me even a discount when I questioned since I was unaware of the significant price increase. That goodwill could have saved it.

  Colette
4 months ago
They have had my car in service for months due to a parts shortage (no fault of Peoria Ford) which would be a huge inconvenience for my family, however, Michaela has always made sure we have a rental vehicle available to make sure my family stays on the road. She's very responsive, informative and courteous any time I need to call with questions or issues and has made what would be a major inconvenience a simple process for me. My service advisor, Shauna has also made sure to provide updates whenever she can. Though it's been months I really can't complain and that says VOLUMES about the excellent customer service I've received.

  Jason Phillips
a year ago
Work was done by estimated time, and seemed to be done well. They were friendly and allowed me to plug in while work was being performed.Only issue was a 1230 appointment, arriving at 1145 and not beginning work until after 1330 while my family waited. Seeing a class A that wasn t there when I arrived being serviced ahead of us didn t put me in a happy place.

  Jason Sells
7 months ago
Zero stars needs to be an option when it comes to this place. The utmost worst consumer service imaginable. Made an appointment for service, showed up, and had no appointment. Then I am told it is my fault because I must have contacted after hours. Nope.....Friday 10am. Nothing from these people. Then I called to speak to a manager and am told he is unavailable because 4:30 pm is apparently too close to 6 pm for him to take a phone call. People here are absolutely clueless as to what is going on right in front of them. UPDATE: I went back in and spoke with Logan on 9/7, Logan was the first person to actually assist me properly. Told me what could be going on with my vehicle. I was not too pleased when he told me they would need my vehicle for multiple days. I ended up talking with Claude (service manager) and explained to him what had happened so far. He was understanding to my frustrations. He is now getting my vehicle diagnosed, so I know what is actually going on. Thank you to Logan and Claude for your service that was provided.

  Bryant santsaver
6 months ago
I bought a crazily overpriced truck from them in July of 2021, around 29,000 miles the truck started having issues. I have been back to this dealership at least 11 times to try and have my truck fixed but every time they tell me they can't figure out what's wrong with it. They've taken parts off of my vehicle to "fix" it without replacing them, they've kept my truck for days at a time with no work being performed. I have even picked my truck up from them with the check engine/wrench light on AFTER they said they couldn't figure out what's wrong with it! They also told me the check engine light was on due to me needing a 12v battery ($350) meanwhile THEY DIDNT EVEN TEST IT. just wanted me to throw money at the truck in hopes it would get me out of their hair. The worst part is, not only is the dealership NOT willing to stand behind the product they sell but FORD ISN'T EITHER! I submitted a buy back claim to ford after 5 or 6 times of bringing my truck in and not getting answers and it was denied due to the first time I brought the truck in it was at 29000 miles and Arizona lemon law is 2 years OR 24,000. Now that the vehicle is out of manufactures warranty they expect me to pay diagnostic fees when I bring it in, FOR AN ISSUE THATS BEEN GOING ON FOR 35,000 MILES! Pat Hickey should be ASHAMED that not only is he ripping people off and not standing behind the product he sells but for the way the dealership functions and treats its customers. this was the FIFTH truck I've bought from them but it will for sure be my last, doubt he cares though! READ THE OTHER REVIEWS, I AM NOT ALONE

  MA H
7 months ago
Took my vehicle for a simple oil change. Got a call AFTER they had drained the oil and changed the oil filter, that the drain bolt and oil pan were stripped and couldn t be put back in the oil pan. Estimated cost to replace oil pan $1700! Of course they blamed previous mechanics for the stripped oil pan and damaged bolt.On top of that, once I Refused the outrageous service cost, I had to tow my vehicle back home. After I was charged for the new oil filter they installed, labor, and shop supplies.All this, after I had been driving the vehicle regularly without even a single oil leak. I will NEVER use this dealership again. You have been warned!!!

  Jessica Williams
11 months ago
Brought my car in for 3 things- oil change, recall, blinker not blinking.Oil change went fine- they found a crack and kept my car for a week to repair for free since under warranty.Unable to do the recall since apparently ford is only letting those with a check engine light get this recall fixed Blinker- I told them the light work but wasn t blinking for the blinker. They just replaced the light and didn t check to see if that was the issue. When I brought up to them that the issue wasn t fixed, I was ignored for 3 days until o left a bad survey. They forced me to submit another survey but with good results before they would attempt to help. Tried to tell me a rat gnawed on a wire, but the photo they sent showed a cleanly cut wire. From there they wanted to charge me $600 for a fix when they didn t do it right in the first place. Additionally, they already charged me $100 for the replacement bulb and that was the $100 they were offering to take off the large price.Complete garbage and a waste of time.

  Jim Ray
2 days ago
What a joke 2014 Fusion Hybrid 8,000 Mi 18 months past warranty Hybrid battery is gone bad quoted over 10,000 for parts they told me I had four recalls I said well go ahead and do the recalls and then I'll get my vehicle towed home to do a repair they won't do the recalls because the vehicle doesn't run we're talking about door latches transmission cable airbags stop light switch nothing to do with the vehicle running I wouldn't take my worst enemies vehicle there

  Jeremy Goulet
a year ago
My vehicle has been at this place for over a month. My service advisor never returns calls or emails. Claims to have tried to reach me but my number and email have never changed. Vehicle is in for a blown engine caused by a faulty oil pump that FORD knows about. I work delivery and haven t been able to work in over a month. I get the run around every time I call. I need to work to pay my bills and I ve asked them a few times about rental cars and again, I get told I ll get a call back and don t. I ll never buy another Ford and I will never bring my car back to this place. These people are not in it for customer service. At allService: General repairs & maintenance

  Val B
5 months ago
Highly recommend Darrin in parts very knowledgeable! Will only order from him! Always gets my parts correct the 1st time!

  Jeanne Wolfsong
4 weeks ago
The mechanics ran my truck with the injectors wide open flooded the cylinders with gasoline and now the truck engine needs to be replaced.

  Strong Heart Jiujitsu Videos
a year ago
I had a ford warranty. At 85k miles motor mounts went bad. I could only use ford parts at a ford dealership. They had my explorer for over a month. Then they made me pay for the shipping of the parts, because they had to buy them from another dealer. To top it off they said I needed a $200 battery. I left and went to auto zone and my battery is fine!!! They replace my windshield and left the tape on for the whole month and now it is caked on. Also didn t wash the car. It sat for a month of dust.

  Brandon Reyes
4 months ago
I had a great experience at Peoria Ford , Samantha and Michaela were great help. Will be back again, Great service!

  CHRIS MACSWAN
2 months ago
Very prompt and professional service. Peoria Fors prices are also very competitive. I recomend there services.

  Malek Moreno
a year ago
My service advisor Logan Roberts is Awesome! Provides outstanding customer service! He takes good care of my vehicle. He s very helpful. Overall a great advisor.Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance

  Jodi Deitz
a year ago
Logan provided a wonderful customer experience. Saw all his rewards but found out they were discontinued due to Covid. I m sure you all recognize your employees other ways, but to see his rewards and his honor to display them, it might be a discussion to bring to the forefront and bring them back. Thanks Logan!!!Services: Vehicle safety inspection, Auto maintenanceServices: Vehicle safety inspection, Auto maintenance

  Maxime Gagnon
a year ago
We are from out of town traveling across the USA and needed to check our brakes on our ford e350. Big shout out to Logan at service department who treated us like members of the family. Everything was smooth and well communicated.Cozy waiting room with free water and coffee.

  Chris Bell
a year ago
Booked a service appointment for a transmission fluid leak. Got there and they said I would need to leave the car there for 10 business days before it could get worked on. I asked if I could just bring the car back when they were ready, they said no, having the car on site is what held it's place in line for service.What a joke. It's 2022 and these guys can't figure out how to schedule work so that you can bring you car in the day of or day before to get it worked on.Edit in response to dealer reply: Peoria Ford Service - I am not disappointed that your service is longer than I expected, I can handle a 10 business day wait. My complaint is that your insisted I leave the car on site to hold it's place "in line" waiting for your department to get to it. If you cannot get to my car for 10 days, tell me what day to bring it back. Instead you want to hold it hostage in your lot so I don't go somewhere else.Service: Transmission

  Brandon
a year ago
Honestly, it s difficult to express my gratitude for this team. I worked with Joe, who was incredibly professional and helpful. After being verifiably mislead by another dealership, Joe delivered honesty and dedication along with FANTASTIC customer service to get my truck back on the road. It s very rare to receive the customer oriented service that I did, especially at a dealership, and I couldn t be more elated about it. Although there are 3 other Ford dealerships closer to me, I will make the drive to this one, simply because I m confident that I ll get honest, quick, and dedicated service. If you have a serious need for your vehicle, I believe you can trust this team, especially Joe, to take care of you. Thanks again!Service: Steering & suspension repair

  Karin Michelle
3 years ago
I have had some very polar opposite experiences here. I think a lot of it has to do with the service advisor that you get. Some of them are very friendly and knowledgeable and others are rude and have no clue what they're talking about.I have had my oil changed there and I assume they did a good job, but how could I really know? The times vary, once it took over 5 hours and others less than an hour.I have found it very difficult to get my car in for safety recall repairs because the quote my vehicle being in for several days. Why would it need to be there for days??Every time I have been they ask if I want my car washed and follow it up with "it's not a very good wash, but if you want it..."I think there could be improvement here, with consistency. It should not take days to replace a recalled part. If it does, a rental vehicle should be offered. The reason that I was told was that "they could pull the vehicle at any time and if it's not there it loses it's spot in line"... just seems like a very silly reason for the long time to hold my car.

  Captain Curbtastic
a year ago
2017 Ford Escape purchased from Peoria Ford (PF) in 2020Three months after installing replacement battery from PF, vehicle won't start, my multimeter reads battery at 11.5 amps. Battery brought in for testing, taken out of vehicle myself for ease of testing/charging--Day 1: Not ready yetDay 2: Not ready yetDay 3: Charged it, it's ready...my multimeter reading-11.5 amps!! (Should be at least 14 amps) After a rather heated discussion involving me finally threatening to speak to the GM/return the car/etc. I got a new battery....

  Rafael Camacho
a year ago
Definitely pass, took my car in for a diagnostic of my vehicle. Car ran fine, and the AC WORKED. Got told the oil leak was causing a misfire into my spark plugs. When I popped the hood I saw they left my fuel injectors disconnected causing a misfire. Which is also caused the AC to stop working in 110�F, Can t tell if they were trying to take my money and cause even more issues with my vehicle. Or that the techs that worked on my vehicle were just that bad! Seriously look elsewhere! This is by far the worst place I ve ever been to service wise, consider elsewhere unless it s an emergency, even than pass on this place. Not one tech considered the fact that the engine wasn t misfiring before service and started misfiring after with a CEL. Seriously, get it together because at this point. This is my first and last visit to this location.Service: Vehicle Inspection

  Bethany Neitz
a year ago
Mel was amazing! It was such a blessing to work with a friendly knowledgeable young woman!! I'll be back and I'll only work with her!!! She was honest, respectful, and didn't talk down to me, but taught me a few things about my new truck and explained what repairs were needed!

  Marti Bryant
a year ago
I TRIED to use this business. Due to location it would have been the most convenient. However, the incompetence of the gal who schedules appointments drove me away before I could even get in the door.I do not mind being placed on hold. However, she kept coming back on the line saying " I am with you. I am still looking". I finally caught her and said, "looking for WHAT?"Her, "appointment".Me, "you do not even know what service I need. What I drive or anything about why I am calling. How can you be looking? "anyhoo... I called Bell Ford. totally competent... and professional..

  Phillip Johnson
3 years ago
I made an appointment for my truck's A/C system and a seat belt issue. I dropped off the truck on a Monday and was told they were busy and probably wouldn't get the work done the next day. I had to keep calling to get my own updates and, sometimes, several times on the same day since I wouldn't receive a call back. Each time I was told the truck wasn't seen yet since, they were busy. I asked about a "loaner vehicle" and was told they only give one when the diagnosis of repair is for something that takes more than 4 hours of labor on a warranty issue. They kept my truck without even a diagnosis until Saturday when, in frustration, I went and pick up my truck from them. I will look for another place to make my repairs. WHY TAKE MY TRUCK AFTER I MAKE AN APPOINTMENT IF YOU DON'T HAVE THE TIME TO EVEN LOOK AT IT?!!Poor communication! Poor customer service! Made me feel like I should be grateful that I could use their service. I didn't feel like they cared for my patronage in the least.

  Robert Towe
a year ago
The "service" from members of the service dept was poor. Manager seemed sincere in his attempt to solve a billing issue, but gave the problem back to the service rep for followup, after promising a personal call the next morning. The rep decided that I was in error, and decided to emphasize that error by yelling at me over the phone. I hung up. As of this writing the billing issue remains unresolved.UPDATE: I was right about the Service Department Manager. Competent and eager to please. After several attempts to make contact (he never gave up) we talked and resolved all of the issues. Because of his diligence I will go back to Peoria Ford. Thanks, Mike.

  Bryan Banderson
a year ago
Adam was by far the best service rep experience I've had at any dealership. If you guys don't hold on to this guy, I guarantee other businesses would be more than happy to take him from you. He's very personable, and even though I know you guys were slammed with other customers, he went out of his way to make sure I was done right by and taken care of. 10/10 for Adam.

  Eric Abramson
a year ago
The climate of Fast Lane concerns me. I've had 4 service writers this year, one was promoted, two either quit or were canned. Hopefully, the one I have now will be there for a while.Parts Dept is steady and does a great job. Never a problem or a part they can't get.

  Opening Hours

Monday 7 AM-6 PM
Tuesday 7 AM-6 PM
Wednesday 7 AM-6 PM
Thursday 7 AM-6 PM
Friday 7 AM-6 PM
Saturday 7 AM-5 PM
Sunday Closed

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