Hyundai Peoria Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian Stahm
6 months ago
Larry Miller, Hyundai Service was the best experience I ve had at any auto service dealership. Melissa was outstanding. She got me an appointment very quickly and communicated at every step of the way during my repair.My service was completed very quickly and very professionally.Larry Miller service department is the only place I will ever bring my Hyundai for service. It s all because of Melissa!Thank you so much. A++++

  John Zhuang
3 months ago
My wife took the car in for problem last month. They did an inspection of the whole car and fixed what was wrong.However, car battery started dying the next month. If you actually inspected the car. You would have know that the car battery was dying. But you didn t do that.But ppl were nice though.

  Ref C.
2 months ago
They have the worst service department. Especially someone named Ashleigh. She is very incompetent and rude. I needed service for few different parts and she usually never gets back to me.

  Codes
2 months ago
Ashleigh Ray is a horrible and unhelpful service advisor. Idk what s going on with her but she has made me want to drive further to go to a different Hyundai Service Dept.

  Isaiah A
7 months ago
Although the service of my vehicle was longer than expected, my service advisor, Ashleigh Ray, took well care of me and my vehicle. Despite the lack of loaner vehicles, Ashleigh called me a free Lyft up to 15mi. Overall, I am very pleased, thank you.

  Jonney Albert
7 months ago
Fantastic service Dustin is a very knowledgeable employee and very friendly.Dustin is a true asset to your team Great job. Thank you Jon

  Austin T
a year ago
This Dealership is great! I have gotten all my service done at this dealership and have never had a bad experience. Dirk is usually my service advisor and he is fantastic, efficient, quick, and friendly. I have been coming to this place for the last 7 years and would definitely recommend.Service: Auto maintenanceService: Auto maintenance

  Nancy Potter-Johnson
a year ago
My car was towed in to the facility after hours on a Sunday night. My service manager Dirk managed my repair perfectly. He advised me over the course of 2 days as to the time it would take to repair/ and or replace my tire. The dealership is in a construction phase but the staff did not miss a beat in getting me back in my car. Very satisfied.Service: Auto tire replacement

  Jack Curlin
11 months ago
I was informed upon arrival for my Service appointment that it would be about 3hrs. Though I appreciated the heads-up I was appalled to think an oil change and tire rotation would require that much time. There is definitely a scheduling problem.

  Kelli Witmer
a year ago
We love Larry Miller Hyundai! Service and sales are top notch. They have the package pricing to ensure you get the right service at the right miles and will keep you on track for keeping your vehicle running great. This is our second Hyundai from them and any issues, they have always been quick to resolve thoroughly. Very pleased with my new service advisor, Melissa Sutton. She was so friendly and had my car done in 90 mins.Service: Auto maintenance

  Woo Choi
2 years ago
The employees were friendly, timely and their work was great. After the appointment, the car felt younger and ran much smoother and quieter. We always feel assured after getting work done here. Thank you so much to Dirk and his team, as well as Ericka in customer service!Services: Electrical repair, General repairs & maintenanceServices: Electrical repair, General repairs & maintenance

  Gixxerlife
3 months ago
Took the car in for oil change and car never ever leaked with 84k miles now leaking bad in my driveway

  Joseph Gaetano
a year ago
The service team there in the whole entire business is just a whole other ballgame. They are on point with everything in communication and work on the vehicle washing my car keeping in touch letting me know what's going on I mean it is unbelievable. My service advisor Ashley has been just the most amazing person every time I go I have her and she is just on top of it. They are rated the highest service team in all Hyundai dealerships for a reason. Go elsewhere and then see them and you will see why but do yourself a favor and just see them. Ashley again is the best service advisor I've ever had and this dealership is just out of this world. I will being buying my all of my future vehicles from them as well in the future when I am ready to. Again do yourself a favor and see this dealership first and you will see why thank you for everything you do everybody.Services: Auto body & trim repair, Auto windshield repair, Electrical repair, Tires, Auto exhaust system repair, Painting, Auto glass repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Tire rotations, Engine repair, Transmission replacement, Auto A/C replacement, Wheel alignment, Auto sunroof glass replacement, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto windshield replacement, Wiper blade installation, Car waxing, Auto maintenance

  Maggie Oxley
a year ago
Melissa, my service technician, always makes me feel like I am the most important client that she has ever worked with. She warmly greets me, keeps me informed throughout my stay, and carefully explains all of the services that were performed. I appreciate her and the dealership.Services: Tires, Wheel alignment, Vehicle safety inspection, Auto maintenance, Oil changeServices: Tires, Wheel alignment, Vehicle safety inspection, Auto maintenance, Oil change

  Karl Ely
2 years ago
The experience was very positive. The 2020 Kona was taken in for its 15,000 mile maintenance checkup and to address the recent recall regarding the piston oil rings. (The rings turned out to be just fine.) I was promptly greeted by Melissa. Because it could be a long wait, she arranged for a Lift to take me home and bring me back when the work was completed. At their cost! Melissa phoned me a few hours later that all the work was completed. She went over thoroughly what was done. I am pleased with the professional manner in which everything was handled..Services: Vehicle maintenance, Oil change

  Sandra Luck
2 years ago
I was thankful to receive an appointment within a week and have my trunk latch replaced. The cost was reasonable..better than what another dealership quoted me and after a month of waiting on this other dealership to receive the part, I just gave up. Larry Miller Hyundai has gained another customer. PS..I know this place is super busy already, but they seem to have a system in place to be as efficient as possible. My recommendation would be to give them the time they need and you won't be disappointed. Plan to leave your car for the day and it's a win-win! Melissa was great, I was happy to meet her! Thank you LMH for helping me out!!

  anthony b
a year ago
Our Sonata was running great, then a check engine light came on and the car barely ran. After calling and limping into two other Hyundai dealers who told us we had to wait two weeks to 8 MONTHS to get it diagnosed, Larry Miller Hyundai was able to take the car in that day, tell us they would know in 5 days if not sooner, and got us a ride home within 5 minutes of waiting. What service! The next day they called ( on a Saturday) to say they fixed the computer issue and it was ready to go. WHAT SERVICE! Holy cow they are great. No doubt about it, I am taking it to them from now on. Thank you to Larry Miller Hyundai and our service writer Dustin.Service: Auto maintenance

  Cassie Jauregui
a year ago
Brought my vehicle in for some recalls to be assessed. They did a multi point inspection and everything was good. Mark was great, he was able to request a car for me to get dropped back off at home while I left the car at the shop.Service: Vehicle InspectionService: Vehicle Inspection

  Michelle Ann
a year ago
We purchased a new vehicle, a hectic time with a waiting period in 2022. We mainly worked with Vohn Marwitz and it was a very easy, quick, informative process. Vohn was focused and on-top of things ensuring that we would get what we wanted with a reasonable order/wait time (given the circumstances) and kept us updated on our order - which arrived sooner than we expected! It was our first brand new purchase and it couldn t have went better, we were very impressed! There s a reason Larry H Miller Peoria is a highly rated dealership - we did our research through Truecar before deciding to go with them.

  Karen Krizan
a year ago
Overall I am happy with the service I received however I was quoted a price over the phone in the 200s and this was for my key and auto lock replacement. This took 2 trips. The first trip he said I was paying about half and it was $149.00. This was over half the amount he quoted me but he said about . When I went back he wanted to charge me around $222.00-this would make it closer to $400 than in the $200s. I thought maybe I had misheard him on the original quote but I asked my boyfriend and he said he had quoted me $282.00. I had discussed it with him and my boyfriend has a very good memory. The service advisor did bring it down to $184.00, which I do appreciate but I had budgeted $149.00 max based on his quote and me paying half as he had said after the first appointment. The quoted amount was not in the service advisors notes, I believe it should have been. He didn t have anything to show me what the original quote was. I m just not sure what happened or why there was not a place where the original quote was. He also put a note to take $30 of the alignment I m getting next month. However I felt like he didn t believe me and that was awkward for me. I think the service advisors should always document quotes so it can be reviewed if a customer has a question about it.

  Dan Kap
a year ago
I brought in my brand new '22 Tucson Limited. There were substantial rough, dull areas in the paint and they buffed them out beautifully. Also, one of the small, plastic body panels didn't fit properly; they ordered a new one, replaced it, and it fits perfectly. I worked with Mark Castleman in service, who was very friendly and helpful each step of the way.I'll sure be happy when their major construction/remodel project is completed. And I suspect so will the employees.Service: Auto body & trim repair

  Diane Maynard
2 years ago
We were past our first oil change and I was told when I made the appointment it would not be free. However, Dustin, our service person was more than accommodating and made sure that the oil change would be covered under the new system of free oil and inspection for 3 years or 36,000 miles. The atmosphere in the waiting room was very pleasant. All of the customer service people were friendly.Services: Vehicle maintenance, Oil change

  Rob Valentine
2 years ago
Jake was amazing, really gave me personal attention you don t normally find from a car salesman. Kept me in the loop via text about vehicles coming in, sending pictures, details. Constantly updating me, then honoring the pricing and deal we spoke about on the phone months prior. Stand up guy, amazing experience! Maybe employee of the month material? Just saying

  Donna S.
a year ago
I decided that it was time for a new vehicle. I had been driving a Tucson for the last 15 years and knew I wanted to stay with a Hyundai. Since I don't drive very much, especially over the last two years I needed a warranty that covered years even more than miles.I went in with a specific model in mine for style and price and was lucky to get what I wanted. Justin, my sales person, listened without trying to upsell me on anything else. I don't know if coming in with a product in mind had anything to do with it,, but to be honest I would have walked out if he tried.If I wanted to put the time and effort into selling my Tucson on my own I would have done a lot better than the trade-in allowance I was given towards my new purchase, but with the environment that we are living in today, I really wasn't interested in selling the car on my own.Would I recommend them? Yes. Would I tell you to do your homework first? Definitely yes.

  Tim Unfreid
a year ago
Had a fantastic buying experience with Marisa who by far is the best sales person we ve ever encountered. She worked expeditiously to secure a vehicle that was very limited in supply and made the process very smooth. Definitely recommend this dealership.

  Michele Wilsterman
a year ago
My first using this dealership. It was NOT a good first impression. It took me 7 times calling to make an appointment for an oil change. I was on hold for 15 minutes (2x) then got disconnected. Grrr. Since they are remodeling, they should have come up with a better system to make sure their phones are being answered. Once there, the only place to sit was in the bay area, which yes, it was out of the sun, but I would have made sure that everyone knew to help themselves to water, coffee, etc.I m not sure if I will go back?? I might try giving them 1 more try since remodeling is out of their control. If I call again, and am on hold forever and get disconnected I ll go somewhere else. Sorry LHM, you need to step up your game .Services: Tire rotations, Oil change

  Rebekah Retterer
2 years ago
My car would not start so the dealership had it towed in for us which was a great service. Allit needed was the battery changed which was under warranty. They said they could get us an appt on Thursday morning. Okay I thought three days without my vehicle was a bit extreme for a simple battery but benefit of the doubt they were busy. The appt was for 0940 Thursday and when I called at 3pm they still had not taken my car into the shop. At 445 I finally received a call that it was finally being looked at would it be okay if they had to keep it another day. At this point. What choice did I have. The sales person saidHe would call me back in 20 minutes which he did not do. I called the dealership at 0700 the next morning and asked for the person who was helping us at which time he said the car had been fixed and in fact was just the battery needed to be charged and the car was ready for pick up. What this tells me is the car was ready the evening before and no one called me. I could have made arrangements to pick up my car that morning but instead both my husband and I had to leave work early to pick it up. I have been a Hyundai customer for 13 years and this is my second vehicle and this was the first time I have been disappointed in the service I received. The lack of communication was very disappointing and the fact I was without a vehicle for three days because for a battery charge not even a change I feel is unacceptable. I am hoping this is just a fluke and does not happen again. Matt is who we were dealing with and his lack of customer service, communication, and refusal to listen to our concerns does not strike a vote of confidence in us. Next time if we need a service and Matt is on duty we will be asking for another person to help us.Service: General repairs & maintenance

  Rob O
2 years ago
I keep coming back to Larry Miller Hyundai for my car's maintenance and repairs because they do excellent work for reasonable prices and my service advisor Dirk Dunham consistently carefully explains my vehicle's needs without pressuring. This time I came in for an oil change and a coolant flush. Dirk efficiently got my vehicle in, serviced, and done.Services: Vehicle maintenance, Oil change

  Robert Soule
a year ago
Overall great experience. As always, like everything else, there were a few hiccups along the way but each one was dealt with in a professional and courteous manner. That gave us the confidence to get a deal that was right for us. From the staff in sales to finance it was very pleasant. Best part we love the car. Shoutout to Renee and Seger, ya done good.Thanks!

  Kathleen Rose
2 years ago
A recall issue was addressed. I had an unexpected and urgent family medical event occur while I was waiting for the recall to be completed. The Service Department was able to take care of the recall earlier than anticipated. When I went to leave the facility, I noticed that my car also received an au gratis washing. Great service!