Honda Service and Repair, Rick's

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gabriella Wozniak
4 years ago
I could not have had a more pleasant, easy experience with Rick at his shop! My AC broke when I was traveling across country and was unbearable in the Phoenix summer. Rick not only provided transport for me to get home after dropping off my car, but he had my repair done THAT DAY. I would highly recommend his services to Honda/Acura owners and will always plan to go to him with any future concerns. His price was the lowest in the area as well and even gave me a discount! Thanks Rick and team!!

  Jeffrey Demlow
4 years ago
Rick is the best! Recently relocated to Sun City and needed work done to my 2002 Honda CRV. After having a deplorable and expensive experience at Sun City Auto on Bell & Boswell, got recommendation to Rick, who has been working on my friend's Accord for years.Found multiple issues that SC Auto created or did not fix properly and got everything corrected in one morning, with very reasonable costs! Even provided shuttle service to my home so I didn't have to wait.Exceptional service and quality!

  Value Truck
2 years ago
It was horrible , I called probably 6 times left messages and still have not received a call back to this day. That was a couple weeks ago

  G Gutschow
3 years ago
I have been going to Rick's Honda shop since 1997 with my Hondas and other cars Rick is always pleasant does excellent work at good prices . I send others there they like him also. I trust him that's very important!

  Katira ClassyDame Rogers
5 years ago
Exceptional work that Mr. Rick does on my car and at affordable prices. After a mishap at a near by Walmart, I was referred to Rick's auto shop and haven't looked back for any other mechanic that does wonderful work on the first time each time he's worked on my car. Everytime I have an issue with my car, I know just who to call.

  Rytam Bordt
4 years ago
Dishonest and demeaning. Beware.I took my car to Rick for a second opinion after I was told I needed a new motor. My dad, who lives out of state suggested the second opinion because he thought it sounded like a blown head gasket. So I took it to Rick and told him it was an older car with high mileage and I wasn't sure I wanted to put a lot of money into it if it's something major.After a couple weeks Rick finally got back to me. After bad mouthing the previous mechanic Rick assured me that a new water pump would definitely fix the car. When I drove it for the first time it wouldn't accelerate. I called Rick and had it towed to his shop the next day.Weeks went by without hearing from him. I called every day, sometimes twice a day, getting no response. Eventually, he called and said he'd had a family emergency. He finally looked it over and told me it needed new spark plugs and coils. I finally picked it up about 3 weeks after dropping it off the second time. Next day, I try driving it to work and all the warning lights are coming on. I called him again, and had it towed back to him...again. This time he says it's a blown head gasket.By this point I'm frustrated because this is the 3rd time I've taken it to him and now it's something major. When I questioned why he wasn't able to figure that out the first time I brought it in, he got very defensive. He even blamed me, saying I never told him the car had overheated. It was one of the first things I told him. He insists he told me that we would "start with the water pump and go from there." I told him he never said the words "start with." That I would have been concerned by that because I told him up front I didn't want to spend a lot of money repairing it. Then he started accusing me of calling him a liar.This is where it gets interesting. He then tells me that there is no way he could have known the head gasket was blown. His exact words: "I can not see into the cylinder head to see if a headgasket is bad! No one can." Which is interesting, because by all accounts it's a very simple test to determine a blown headgasket. The next guy said there is no excuse for him not being to determine it was a blown headgasket. So, Rick keeps saying things at this point like, "what do you want me to do?" and "I bent over backwards to help you." This was very strange and unsettling to me. I was a customer who paid him to do a job and he was acting very personal about it, like we're old friends and I'm being ungrateful about his "helping me out."I contacted Rick the next day and asked him to send me a copy of my 3 invoices. On invoice number 2 he wrote at the bottom that the 3rd time I brought it in he did a pressure test and determined a blown head gasket. I asked him why he didn't do the pressure test the first time since I told him that the car had overheated. He responds that HE DID do the pressure test the first time around and found no problem with the head gasket. Interesting, because the day before he told me there was no way to know if a head gasket was blown. And invoice #1 makes no mention of a pressure test, let alone the results of it. It's only handwritten in after the fact.When I questioned him on this, that's where he got downright nasty. He began calling me names and being very demeaning. Said I was "ignorant" and "unreasonable."Bottom line is, I think he knew it was a blown headgasket all along. He knew I didn't want to spend a lot of money so instead he planned to nickel and dime me, hoping in the end I would just end up spending the money. I wanted to give him the chance to explain, but instead he insulted and demeaned me, and in the end blocked me and told me to "have a nice life." He never made any attempt to make this right. Not sure if it's women Rick has a problem with, or if he saw an older car and someone not mechanically inclined and decided to take advantage. But I would be very wary of doing business with him.

  Scott Blitz
6 years ago
Rick went out of his way to get my aunt's 2002 Honda Odyssey running for her. He is very honest and dependable. Saved her lots of money that other shops misdiagnosed.

  Paul O
3 years ago
Great turn around time, Rick knows his stuff, very kind and genuine. AC blows cold as ice!

  Dionica Vega
7 years ago
Extremely reliable! Let's you know the truth about your car! I highly recommend him to anyone!

  Matthew Brake
11 years ago
Is a small shop.. however run by a great fellow who knows his stuff.. I have confidence he will take care of any of my needs in the future

  L. Smith
3 years ago
Very efficient

  Jake Acord
7 years ago
Fantastic.

  caro Caba
7 years ago
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