Courtesy Nissan of Mesa Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex B
3 months ago
My Nissan Sentra was taken in for service a few weeks ago for an oil change, which ultimately evolved into the entire CVT transmission needing replaced on a 30,000 mile vehicle. That in itself was already not a good testament to the quality of the vehicle that I had purchased.My vehicle was ready to be picked up several days later (understandably) and when I got it back, I wound up immediately having to turn around and bring it back into service due to the car having dangerously low power as I got onto the freeway to head home. That was a pretty unsettling experience having to limp my car down the side of the freeway just after leaving the shop. The car was quickly taken to the back of the shop and returned to me, with the only explanation being that they had forgot to connect some parts I took the car back and drove home a little confused that they could even let that happen but so be it. Not even a week later, I was temporarily stranded away from home after discovering my car would not start or turn over, despite the car having a less than one year old battery. To my surprise, I opened the hood to discover that all of the screws were missing in the plastic trim surrounding the engine bay, and my battery is sitting completely loose with nothing keeping the actual battery in place. Because of this, my car randomly does not start and continues to do so. I notified my service representative after he had reached out to me to complete a survey on how the service was. After I expressed my concerns and what needs fixed, I did not get a call back nor was that survey ever sent to me In all I am very disappointed with the overall quality control of the service department. And on top of that to not be contacted back after expressing my concerns to my service rep. That is what prompted me to come leave a review here.

  Kurt Sutula
a month ago
I took my Nissan Sentra 2014 into service for diagnostics and repairs when I had a check engine light on my car. Their service found no engine issues, but listed issues with the battery, tires and things of that nature. When I took it to another place, they found issues with the catalytic converter and the maf airflow. When I complained about this, I was offered a, "good deal on a new car." When I went in, they didn't offer me anything that great and they ran the codes on my 2014 Sentra for a trade in, found the issues and used that to bring the value down on my trade in. It's funny how they didn't find the issues when I brought it in for repairs, but found them when I was trying to trade it in. Seems like a hussle to try to get me a new car.

  Larry Mendoza
3 months ago
I brought my 2006 Pathfinder in for a check engine light. My service advisor Adam was friendly and very thorough in his explanation of the work done. Very good experience with this dealership.

  Chris Izzi
3 weeks ago
Got a small insert for the inside driver side door handle. Small part, but I was not sure how to put it in. No problem, the the parts department out in in fire me. Excellent customer service.

  Susana Chavez
2 months ago
Amazing service at Courtesy Nissan. I took my car for service and Victor Sepulveda was my service coordinator and was very helpful and keeping me posted with updates. My car was ready in just two days. I highly recommend him to give you advice and service your car. Muchas gracias Victor!

  Gloria
2 months ago
Victor Sep�lveda was my service advisor. He went over and beyond and his customers service was excellent. Thank you for everything.

  A G
8 months ago
I originally went for service on 5/18/23 as my Rogue was making noises that it didn t previously make and struggle to accelerate. I left my car there and was told I d hear back by 12. I heard nothing from them until I finally called at 2:30 they informed me it was my transmission but they had all the parts to fix and I d have my car back the following day. I needed a rental as I had appointments I needed to get to they set me up with a rental and told me it would fully be covered under the warranty service. By the time they secured me a rental I had enough time to get to the rental minutes before they closed. The next day I hear nothing from them I had to reach out for any update on my car. Finally they let me know that they didn t have all the parts and wouldn t have them until Monday but again reassured me the rental car would be fully covered by Nissan. Monday I once again don t hear from them and my service advisor couldn t be bothered to ever actually talk with me the receptionist informed me that he promises my car would be ready by 5 pm. I asked that they be sure as I had a once in a lifetime event happening that day at 5:30. Needless to say I missed the event arrived at the dealership at 4:45 and was told they still had to finish work on it at this point I m stuck just waiting and missed the event. I was told the refund for my rental would be mailed to me. Mid June rolls around I called to ask what the status of the refund is and was informed it takes 4 weeks for Nissan to review and approve then the standard mail time. last week I called talked with the service manager who researched the status and informed me no record of refund worked to get it pushed through but informed me that what I was told was incorrect and Nissan doesn t refund the full amount so I m only getting back 1/2 of what I thought I d be getting. Overall east valley continually lied to me and I would not recommend using their services at all even if it s the closest one to you.Service: Transmission

  Ron B
9 months ago
Made service appointment. Was told diagnostic would take a few hours. 3 days later they still had my car. Had to keep calling to get updates. Ended up just picking up my car and leaving. No paperwork, nothing. Pinnacle Nissan had my issue handled in a day..

  Robert Vogt
2 months ago
This dealership provides a wonderful sale service they were very Wonderful to deal with

  Kayne Gajiola
2 years ago
We came in to trade in and buy a Nissan kicks. Bennie Chatman was the Sales Consultant that greeted us as we arrived. He was very friendly and happy to answer all questions.he didn't only speak directly to me the person buying the car. He made sure to talk to the people I had with me. He was very thorough with explaining anything we wanted to know. Overall it was great experience at East Valley Nissan. We very much appreciated you Bennie!

  Benjamin Gwin
2 years ago
If I could I would give negative stars! Go in for a simple oil change for my two vehicles, scheduled online. Arrived at scheduled time and have to wait about 10-15 minutes for advisor. No big deal. Then 3 hours later one of my vehicles is ready, but they add a tire rotation to it that I never authorized. Then I ask about my second vehicle and they had not even touched it. They rush it in and do the same thing. Add a tire rotation that was never authorized. Then they have the nerve to try and charge me for these services that I did not authorize and I had previously purchased a prepaid oil plan from them. I will never take my vehicles back to this place. While sitting and waiting for my vehicles I heard many times over that they kept trying to charge people for the same exact services that they too had prepaid plans on and did not authorize service. Worse customer service I have ever experienced and what makes it so much worse is they are under new management. Great job new management, losing a return customer because of incompetence and laziness. An oil change should not take more than 30 minutes tops, but you manage to go above and beyond that timeframe. I am completely done with EVN and will never recommend them to anyone.

  Leslie Guglielmo
2 years ago
I bought a car. I went in for sevice. I ended up buying a car from Sergio Martinez....I really feel Blessed to have got him for my Salesperson...I would highly recommend him to all I know. Valley Nissan is so very, very Blessed to have him as their employee. Roberta Emerson

  todd pas
11 months ago
Over two hours for an oil change when I had an appointment. They tried selling me 5 different things when all I asked for was an oil change. Sales people are hella pushy which I don t like. This will be my last visit. I ll take my truck elsewhere for service.Been two years and still haven t been back.

  clayton rosenberg
3 years ago
First oil change i did months ago took 7 hours to get done, and it was a scheduled appointment. Just had some more maintenance done again. This time they tried charging me $140 more then what they told me. After changing it, it shows on the receipt that they just reduced the price for something they didn't do on my car. Then on the way home, the cabin filter falls out and I had to drive back to get it fixed. Not going here anymore

  Tonna Mannie
2 years ago
Awesome customer ServiceSergio was awesomeWent above and beyond.Listen to me. Walked me through the process of own jeep.Got the vehicle I wanted.Clean jeep. Almost new vehicle.A MUST GO TO WHEN WANTING A VEHICLE. at Nissan

  Rosa Velasquez
2 years ago
I would like 2 say i have gotten 2 cars from here and for my second Corey Allen helped me pick my car he got me the car i wanted with all the features i wanted!!! So helpful if you go here he s the person to ask for!!! Someone give that man a raise

  Larry Ivie
a year ago
Service writer was not interested in listening to important information I had. Based on a super brief of the symptoms, he determined it would need a new transmission.

  Brandy Anderson
2 years ago
I bring my 2019 Hyundai Santa Fe to the dealership for my oil changes, they are always professional and courteous. it's nice to know they will work on all vehicles.Service: Oil changeService: Oil change

  Atti Carius (AttiCarius)
2 years ago
Waited 3.5 hours for an oil change. To be fair they were short staffed that day but their service was great everyone was friendly and I even test drove a new Maxima while I waited.

  sampsoncook1
2 years ago
I had to bring my truck back more than 4 times for the same problem.

  CONNER041404
2 years ago
Always a great experience for me!! I will continue to use East Valley Nissan as they are friendly, knowledgeable and deliver great customer service!Services: General repairs & maintenance, Car waxing, Oil changeServices: General repairs & maintenance, Car waxing, Oil change

  Brittany
2 years ago
I was helped right away when I got there and the service was quick! all the staff members were kind and helpful.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Richard Bergstrom
2 months ago
Great service department

  Jeff Phillips
a year ago
A little irritated they left the chair and floor covers for me to throw away.

  Keith Sexton
3 years ago
Good fast service but are very expensive. Great associates

  James Juricek
8 months ago
Very rude and not helpful at all

  Rich Field
a year ago
Made reservations and got in right away.

  Mark Anderson
3 years ago
Exceptional customer service from Don Buske!

  john stoltze
4 years ago
Have made many trips to get one thing fixed.

  Anna Trujillo
a year ago
Michael was fabulous!