Coach Works Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew bellamy
a month ago
I was involved in a accident and the Insurance company under estimated the repair value of my Tesla which resulted me to taking my car to Coach Works and the estimate repair amount was x9 the amount insurance company estimated it Matt took the time to help me with the entire total loss and gave me recommendations to get as much as possible.I highly recommend anyone to go to Coach Works extremely professional shop they thoroughly inspect your vehicle I took my Tesla there and wouldn t go anywhere else besides here thanks for helping me out

  Jacob Haught
a month ago
Matt and his team are amazing and honest.I got into a vehicle accident in Phoenix that was not my fault and I took my vehicle to Matt and his team. Matt was upfront and honest with me with any repairs. I live out of state and he was very prompt and responsive with all communications.He s extremely detailed oriented and ensures to do extra test to determine if your vehicle is working properly or needs further repairs.I highly recommend Coach Works .

  Joe Healey
2 weeks ago
Coach Works is without a doubt the most trustworthy and capable auto repair shop I ve ever encountered. My family and I only go to them when we have any sort of repair needs, we never even consider any alternatives. Matt and the entire staff are honest, kind, friendly and ethical people and they will fight for you and be an advocate for you from start to finish. I cannot give a strong enough recommendation! They treat you like family and bend over backward to make sure you re taken care of. It s a shame I can only give them five stars!

  jbernau
2 months ago
I m very happy I was referred to Coach Works. Matt has been super helpful, has excellent communication, and excellent customer service. He has kept me apprised of the work, which has been very detailed. Matt goes above and beyond to be helpful, and for that, I am super grateful. Thank you guys for your passionate work ethic and being awesome people overall. I have been nothing but impressed by your company! Very highly recommend Coach Works!!

  LaTisha M
a week ago
Where do I begin? Matt and Nicole have been my angels after my car accident. I was sketched out when my car insurance gave me the estimated cost for the repairs of my car. I didn t believed them it doesn t seemed right. So I decided to call Coachworks. My lawyer recommended them. As soon as I talked to Nicole over the phone she made me feel really reassured that I m on the right path.They didn t just helped me understand the condition of my car; they went above and beyond. My insurance estimated the cost of the repair way too low. I m so grateful I went to Coachworks and got it right. They are very detailed and you can tell they are very knowledgeable with dealing with these kinds of problems. They were checking up on me almost everyday, even helped me research for my new potential car. I didn t have to lift a finger and deal with the mess with my insurance. Matt and Nicole did everything for me. Matt even offered me if I need any help with cars to just contact him and he will evaluate it before I decide to buy it. I hope they also open a mechanic shop in the future so I can get my car maintenance work with them. I trust them very much and I recommend them 100% to anyone. They are very reliable, trustworthy, respectful, honest and will not waste your time. They are good people and good businessmen. Thank you so much Matt and Nicole for helping me. I appreciate you very much.- Teasha

  Dominic Marotta
9 months ago
I was driving home from work and got t-boned. The accident wasn t my fault and insurance was dragging their feet. While my insurance was not a fun process, I can honestly say everything happens for a reason. Prior to the accident I had no idea Coach Works even existed. My friend from the gym recommended them to me. They treated me like family throughout the whole process. My car was declared total but Matt took care of me from start to finish. He thoroughly scrutinized the entire car and put together a detail report where I feel other car collision repair companies may have taken short cuts. He put me in a loaner vehicle during the whole ordeal and set me up for success. After getting money and buying a new vehicle he looked over the new vehicle to make sure it was a good buy since I bought used. I would recommend this shop to anyone. 10/10 recommend to friends, family, and everyone in between. Truly professional and honest people!

  Dante Hatcher
a month ago
Where do I start first off I first came to coach works close to about a month ago with problems with my insurance and them not wanting to cover me for the accident and immediately Matt was completely upfront with me about all the damages to my car and all the possible outcomes I could be looking at. Fast forward I bring my vehicle in just expecting to be quoted on the possible work I was looking at he went even further in inspecting my whole front end and finding that there was previous damage that was never properly repaired the first time by my insurance. From that point coach works went out of there way emailing reaching out to all the contacts they had to make sure I was taken care of properly keep in mind he did not know me from a can of paint they proceeded to answer all my questions and be there with me every step of the way fast forwarding again my insurance decided to cover my vehicle because of all of coach works findings that included all the pictures measurements and everything they could possibly need. If you want a shop that is honest, up front, quality work and willing to go to bat for you with anything you may need I 1000% recommend coach work thank you guys so much for all the help!!!!!!!

  LD Dame
10 months ago
My wife was involved in a low speed (30 mph) collision with a deer resulting in damage to the front end of my 2018 GMC Sierra Denali. We live in the Prescott area and there were no repair facilities able to work on my vehicle due to an increase in population and the supply chain delaying repairs.I started looking in the Phoenix area when my son reminded me of Coach Works Body Shop in Mesa. It s owned and operated as a family business with some of the nicest people you could ever meet. Mr. Matt Radman owns the shop with his family and they strive to ensure every customer has their vehicle repaired to all original specifications.When I contacted Mr. Radman, his shop was full but he was able to fit my truck in so it could be repaired as quickly as possible. My insurance company is USAA and they had asked the tow company to pick up the vehicle as soon as possible. I was unaware that they were going to come on a Saturday. I reached out to Mr. Radman and he went to his shop on his own time to ensure my truck was secured in his lot. When I met with him in person, Mr. Radman took two hours to meticulously explain to me what he had found in his assessment and evaluation of the damage. He knew that USAA had underestimated the cost to repair the damage and worked with them, submitting multiple manufacturer bulletins, so the truck could be successfully repaired. As the repairs were completed, the shop found more damage. In all, the final cost to repair the truck was in excess of $30,000. Mr. Radman worked with USAA and coordinated all of the repairs successfully and according to GM requirements.When I found a couple of minor issues in the outside of the truck, Mr. Radman and his staff took care of them quickly and efficiently. I am very meticulous about my vehicles and he exceeded my expectations. I would recommend this shop to anyone who wants their vehicle repaired properly and efficiently. Thank you Coach Works Auto Body for allowing me to feel safe as I drive this truck.Pictures after the collision and after the repair.

  Rachel Hunt
4 months ago
I have been amazed at the incredible service given to me at Coach Works Auto Body! I was actually referred from a different mechanic who was working on our damaged vehicle. My insurance was pushing back on what work needed to be done and the mechanic suggested I work with Coach Works Auto Body as they are more experienced in working with insurance companies. I have been so grateful at the knowledge the staff has at all the ins and outs of insurance. They have walked me through each step of the process with a lot of helpful advice to make sure we get treated fairly.Coach works has been very clear and consistent in their communication. They were extremely thorough in diagnosing my car. An incredible amount of attention was given to making sure I have a car that is safe for my family. Matt has gone above and beyond in helping us with our car. He is so knowledgeable and honest. He really cares about helping us. He has given great advice and even helped us as we look for a replacement car. His help has been way above anything I expected. I don't have a single complaint about Coach Works Auto Body. I highly recommend them!

  Tristan Aguglia
2 months ago
I had a wonderful experience working with the folks at Coach Works to evaluate my vehicle. Although the circumstances under which I found them were unfortunate, I couldn't have asked for a better team to work with. They made sure I knew all of the details of what was going to be done to my car and updated me throughout the process. They always made sure I knew I wasn't alone and had my best interest in mind. Without them, I'm sure my insurance company would have ran right over me. While Matt was very knowledgeable and thorough, he was also very kind and genuine. I will be coming back to Coach Works for any of my future repair needs.

  Betsy Moore
2 months ago
Matt and Taylor were absolutely wonderful! When I wrecked my suv, and had no clue how to go about dealing with the insurance company, they walked me through every single step. They were so honest, kind, and caring. Definitely went above and beyond! I'd recommend Coach Works to anyone for their bodywork.

  Eddie Stanfield
4 months ago
Coach Works has been so helpful in helping me on having my car totalled from a hit and run accident. With no fault of mine, the insurance company has given me a very poor buyout, but Matt explained all my options to recover some of my losses. Most people would just accept an inferior offer such as mine, allowing the insurance company to take advantage of them. Not me, my car was in perfect shape and paid top dollar for it, only to be totalled by insurance company leaving me at a huge loss and no car. Thank you Matt and coach works auto body.

  James Moquin
a month ago
Matt and his team are top notch professionals. He will not only provide you with excellent workmanship but the customer service at Coach works is the best. If you want five star treatment then give them a call, you won t be disappointed!

  Connie Grimser
5 months ago
I had a great experience with Coach Works Auto Body. Matt was very genuine and concerned for the outcome of my vehicle and myself. He went above and beyond to help me with all the issues with my car insurance and more. I would definitely recommend this shop for all of your car needs.

  Travis Mathiesen
3 years ago
Matt and his team at Coach Works have done a number of projects on my Silverado. Everything from insurance repair to tinting my taillights. Most recently I tasked them with installing fiberglass fenders and bedsides on my Silverado. This was a task that the team had not attempted before. I am so extremely happy with how everything turned out! Matt kept me updated on the project extremely regularly and with plenty of photos of the progress. The factory silver metallic paint is very hard to match but Matt was able to do it with ease. The paint is even better than it was from the factory.I get compliments on how great my truck looks all the time and have Matt and the team at Coach Works to thank.Services: Painting, Body & Trim

  Melissa Kaboos
6 months ago
Brought in our Chevy Silverado for repair on the bedside and the tailgate hoping to have it done in within the couple weeks my husband was out on a business trip. However, it took almost that long before our insurance company decided to even look at it. Matt had provided them with a full and complete estimate the same day it was received and they gave no response to us or the shop until a week later.Coach Works is not a partner shop with any insurance companies, meaning they are truly working for you, the customer. They are not the cheapest in town because they repair according to the manufacturer procedures and dont give in to any shortcuts that most insurance companies try to dictate. They properly document what needs to be done and why, and will make sure you are kept informed as the repair progresses.Matt continued to work patiently with our insurance company to make sure everything was done right and that they paid for it despite our insurance company threatening to make us pay out of pocket for things other shops don't normally charge for, (because they can't under partnership contracts)It does take a little more time and patience to choose a shop outside of your insurance company's network, but we are very happy with the finished product. Our truck looks great and it was done right the first time! Nothing to bring it back to the shop for. And we know it's safe to drive because the shop followed all the GM procedures for the repair and the recommended safety scans. I am confident that they took just as much care with the structure underneath as they did with the pretty exterior paint finish. (Yes, I used to work in the collision industry so I am a bit biased toward independent shops who do it right). I highly recommend Matt and his crew at Coach Works.

  Dawn Schroyer
4 weeks ago
Matt and the team took great care of my 2020 Murano! Matt walked through all the parts needed, the price was fair and more importantly the work completed efficiently and perfectly!Highly recommend Coachworks Auto Body!

  Cindy Bailey
a year ago
I was in an accident 3 days after buying my new SUV with only 80 miles on it. The other driver was going 70mph. I went to Coach Works for an estimate in case it could be repaired. The thoroughness, professionalism, and courteous care I received was far above my expectations. They worked with me and the insurance companies to enable the best outcome. When it was declared totaled, they even took the time to check on me to see how I was doing. I highly recommended them and would use them again if ever needing any body work on a vehicle.

  Peter Stefanski
3 months ago
Took my Jeep to Coachworks after it was hit while parked. They did a detailed inspection and determined it to be totaled. Matt guided me through the process of negotiating with Progressive. Insurance companies really do some shady stuff with these claims to try to pay out as little as possible, even when an accident isn't your fault, so it was nice to have Matt's advice. Right off the bat, he gave me his estimate as to how much I could expect to get. After Progressive low balled me with the initial offer, I ended up going back and forth with them for quite awhile, before they increased the offer to pretty much exactly what Matt said I could get. My only regret is that I didn't follow his advice to keep the car with Coachworks until I received a fair offer, because as soon as Progressive got my totaled Jeep into their lot, they were able to play their games and had no urgency to get me a fair offer. Perhaps, I'd have gotten an even better one.

  Dorothy day dreams
a year ago
What a great shop! I lost my wedding band and they helped me to find it with an unbelievably reasonable price!! I felt like family at this place and you can tell they genuinely care about you and what's happening with your vehicle. I will be recommending them to everyone I know!

  Kim Scoggin
5 months ago
We had a hit and run accident and getting answers and action from insurance was more than frustrating . From the 1st phone call with Taylor helping out things were put in motion. In a couple of hours my daughter had a loaner car , car was towed in and processed started . Matt was awesome , explained everything , went over the damage in great detail and explained the process a few times to my daughter and I. He stayed on top of the situation with the insurance company when they were dropping the ball . Great service , great company , great people . Refreshing to have great service again .

  Cumorah Cluff
5 months ago
Matt and Taylor are awesome!! We got in an accident and they made working with insurance so easy! They were great at keeping us updated with the car and went above and beyond to make sure that the new car we were getting into was worth purchasing. I would highly recommend!!

  Chy and Steve Holland
3 years ago
Coach works auto body was great on dealing with the insurance company with the total loss of our 2017 Nissan Rogue Sport. Matt made it very easy and stress free and was always keeping us updated . Coach works is extremely reliable and honest and pleasure to deal with.

  Paige Newsom
9 months ago
Matt is the most trustworthy mechanic I have met. He has helped me and my family with the car s I ve owned for years. When I got in an accident, Matt was very knowledgeable about insurance companies and made me feel calmer about the situation. He is extremely knowledgeable about cars and helped me find my next car. I will continue to go to Coach Works as my main mechanic, Matt takes his time to tell you what are your options and has your best interest in mind.

  Sonya Rodriguez
4 months ago
The team here was amazing! They made the process as stress free as possible. The location was far from my home but I didn t mind at all because they were getting things done and kept the ball rolling. This is the place to go for your auto body work 100%!

  Michael Meier
2 months ago
There is no lack of attention to detail with Matt. Best experience I have ever had with a shop. Would highly recommend to anybody looking for their car to be restored to brand new quality.

  Joseph Koestner
10 months ago
Absolutely great experience with Matt and the Coach Works team. They treat each vehicle repair as if it s their own vehicle and have made us feel secure in our family car after a recent accident. There s no substitute for great communication throughout, taking the time to walk us through the needed inspections and repairs and providing a top notch end result - our family car coming back to us as good as new. I d recommend them to anyone who wants assurance the job is done right.

  Vanessa Ortiz
6 months ago
My Experience with Coach Auto Body Works - A Shout Out to the Heroes of Car Repairs!I've got to share my recent experience with Coach Auto Body Works, and trust me, it's a story worth telling!So, my car needed some serious TLC after a little accident, and my mom suggested Coach Auto Body Works. Big shoutout to them because this place turned out to be an absolute gem! What's super cool about Coach is their dedication to making sure your ride gets back to its shiny, happy self. No shortcuts here they're all about top-notch quality.Where the plot thickens my car was supposed to be in and out in 3 4 weeks. Thanks to MY OWN insurance company playing hard ball, it turned into a 60-day saga! Coach Auto Body Works had my back through this rollercoaster ride. They provided me with all the documentation: estimates, supplements, and photos, so I could stand my ground with the insurance adjuster. It might have taken some time. My car is back and looking brand new! No shortcuts or quick fixes, and original parts straight from the manufacturer. Go Coach for standing strong! I seriously can't recommend Coach Auto Body Works enough. They're all about delivering the best service, and they don't let anyone mess with that.Hats off to Coach for their dedication and professionalism. They made a stressful situation bearable, and my car is proof of their outstanding work. So, if you're ever in need of car repairs and you want it done right, make Coach Auto Body Works your first stop. They've earned my trust and gratitude.Service: Body & Trim

  Suzanna Morales
6 months ago
I recently had the experience of entrusting my vehicle to Coach Auto Body Works for repairs, a decision influenced by a family member's recommendation. I am immensely grateful for that recommendation.Throughout this journey, what truly stood out about Coach was their unwavering commitment to restoring my vehicle to its pre-incident condition. They refused to take any shortcuts that some so-called "in-network" repair shops might have chosen in favor of the insurance company. Instead, Coach Auto Body Works stood firmly by my side during the challenging process of convincing MY own insurance company to fulfill their obligations. Coach diligently provided me with every repair estimate, every supplement, supporting communication documentation, and detailed photos. Armed with this invaluable information, I was able to effectively advocate for my rights to have my car repaired to pre-collision status, with original manufacturer parts, and by the shop I trusted.When I use the word "journey," it is not an exaggeration. What I initially expected to be a 3 4-week repair turned into a 60-day ordeal, largely due to the stance taken by my own insurance company. At times, it felt as though my insurance company treated me more as an adversary than a valued client, causing me a significant amount of stress and frustration. They even attempted to convince me to switch repair shops, clearly bothered by Coach's steadfast commitment to upholding the highest standards of repair, including the use of genuine manufacturer parts.Coach's refusal to compromise on quality and their dedication to my satisfaction was truly commendable. I wholeheartedly recommend this repair shop. Their dedication to delivering top-notch repair work and their resolute refusal to bow to the insurance company's demands were genuinely impressive. I am deeply grateful to Coach for their unwavering support and their determination to ensure that my car was repaired correctly and with the utmost care.In the end, their professionalism and unwavering commitment prevailed, making the extended repair process well worth it. I trusted the process, and you should too. Coach Auto Body Works has not only earned my trust but also my heartfelt gratitude for their exceptional service.

  Fam Dht
3 months ago
This is a super nice and friendly automotive shop that helps you through the process of what it takes to get your car back to a safe a working condition they don't take short cut. It was an amazing experience recommend them to anyone who needs to have their car fixed after a wreck Thanks again