Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ed Meyer
a week ago
Never a bad experience in the times I have used this store. Most recently I dropped my vehicle off for a flat tire repair. Although they were booked solid they still managed to find time late in the afternoon to repair it. The lobby area and waiting area are extremely well maintained, kudos to whomever maintains these areas.

  Ryan McCommon
a month ago
Cody and Tommy were very helpful in helping us decide what to do with our non repairable tires. Unfortunately both mine and my wife s car got a flat tire within days of each other and didn t have any transportation. They helped us come up with the most cost effective solutions and worked quickly to get it done for us. Tommy stayed late one night to help get one of our vehicles up and running and we really appreciated that. I would recommend this Firestone to everyone.

  M R
3 months ago
Logan helped me today and I super appreciated it! He went above and beyond!! Coming out of McDonald's, I drove onto a curb in front of their store, by the pick-up lane. It was not an obvius curb, and I couldn't seem to hop off it right away. I saw Logan walking up from Firestone. He helped me get off it and mentioned this happens often! Phew! I thought it was just me! I drove off, but soon after I heard noises coming from my front. Seeing as Logan was friendly and helpful, I made a u-turn and headed back to Firestone, which by the way is open on Sunday!! That's amazing as many tire shops are not open on Sundays! Logan saw that my shield had ripped into pieces from the curb trauma, and he was able to tie in and remove pieces for me. I know where I'll be going next time I need service on my car! Thank you Logan! Wish there were more of you out there!

  Dottie Watson
2 months ago
I called at 7:20 am and got a 9am appointment the same morning! Cody is a great person to have on the phone and at the counter. Work completed in a timely manner, even with several customers there all at once.

  Vanessa Giroir
4 months ago
Cody and Eric went above and beyond for us. Something tore through my tire on our way to go camping. The flat tire was beyond repair and they got a new tire on in no time. Friendly, dedicated and great customer service.

  Jerah Tyree
5 months ago
This location gets 1 star for their speediness at getting your vehicle in. Beyond that, it is an expensive waste of time because repairs end up needing to be completed anywhere else. The work is shoddy at best and deceptive at worst. Initially, a few years ago the workmanship and customer service were fantastic. I don't know what exactly happened because the past handful of times we've taken our Ram 1500 to this location, we've ended up leaving with either no answers/repairs, or even MORE damage! We had a tire replaced by them in June '22 to replace a blown Michelin tire. The tires were all Michelin's, but we had it replaced with a Firestone with the intention of making it the spare once the dealership got our matching tire back in stock. My husband suspects that they didn't calibrate the tire pressure sensor because the Firestone tire already needs to be replaced after just barely a year of use. It's wearing in a manner that indicates overinflation despite the TPMS sensor indicating proper pressure while our Michelins, that already had nearly a year of use on them before the Firestone are still in good shape. What's even worse, I got a check engine light recently and I have noticed performance malfunctions when driving. A neighbor has a diagnostic tool and pulled a code for an oil pressure sensor. At Firestone's recommendation and out of concern for not doing more damage, I paid $300.00 to have the truck towed to their location, only to be told that they also pulled that code, but because during a test drive, they had no performance issue, they couldn't warranty replacing the part. They must have just driven the vehicle around the parking lot because the issue continued to occur within a mile of us leaving the shop. SOOOO, we drove the truck back home...no work done...no repairs. My frustration was already high because on the drive home, I could feel that it was very OBVIOUSLY NOT driving right. I hadn't used the vehicle further then a couple blocks in our neighborhood since bringing it home until this past Friday, when I had to pick our daughter up from school. During the drive there, the check engine light began flashing and the performance was noticeably rough. I googled the "symptoms" and it appears that the truck was misfiring. I parked it when I got home and haven't run it since. This morning, my husband, who is an aircraft mechanic and also vehicle knowledgeable, got under the truck to pull the O2 sensors. He came in to show me what he found stuck in the frame. It was a THERMOSTAT! A corroded, old thermostat that must have been dropped and just carelessly left in the vehicle. The most annoying part is that I can't prove it, but after our last oil change at this location, we have had one problem after another, to include our radiator system, a broken thermostat housing, and a ridiculous amount of leak stop in the coolant system, meaning somebody knew about the cracked thermostat housing or even caused it. We had an oil leak shortly after the oil change, which was resolved by my husband tightening the oil filter which was left barely put on, not even hand-tight. I have no words to describe the total disappointment and let down by this location. The anger at the time and money wasted and the devastation to the potential permanent damage done to the vehicle. We are literally back at square one and will now have to pay another small fortune to have it towed to the dealership for repairs, which is what we should have done to begin with. I HIGHLY recommend against this Firestone location for repairs and it really makes me sad to say this because I truly believe in and seek out the best in everybody and trust that for the most part people are honest. I give people the benefit of the doubt, often to my own disappointment. Id fact, my husband has warned me more times then I can count about the trouble with being so trusting. To whoever reads this through, do your research before you have repair work done, it will likely save a fortune in the future.Blessings.

  Thomas Tyree
5 months ago
To continue my wife's review from last week, following our last oil change here, our 2016 Ram 1500 engine is destroyed and is going to cost $12,000 to replace. The oil system has metal shavings all throughout. I'm tempted to pay the dealership the extra money to tear down the engine to find out exactly what happened, but $12k is already more than I can afford. If you think it sounds ridiculous that something so simple as an oil change could have resulted in the destruction of the engine, I refer you to the post my wife, Jerah Tyree made six days ago, highlighting all the other issues we'd encountered with this shop. The Ram had the 5.7l Hemi with only around 160k on it, and anyone that knows that Hemi can tell you that type of failure is unheard of, especially for such relatively low mileage, instead, more often seeing failure on the top end. The engine started displaying symptoms including low oil pressure and significant performance issue after our last oil change at this location and I can only think of two ways this could have happened from something so simple and unassuming. Firstly, the oil filter was hardly installed, not even hand tight. Though, not all of the oil was discharged, only some, but I can't estimate how much. Perhaps this reduced the oil flow, causing inadequate lubrication. The only other thing I can think to cause it would be outright sabotage.

  Lola Heckman
2 months ago
I buy my tires there and get alignments for the life of the tire. They always get me in and very respectful of my time.

  Angela K. Sams, EFT, EMDR, REBT
7 months ago
Great service. Fast. Honest. Good prices. Every time I go to Firestone I have a great experience. I highly recommend them.Services: Electrical repair, Air & cabin filter replacement, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, Oil changeServices: Electrical repair, Air & cabin filter replacement, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, Oil change

  Karl
a week ago
Good service. Had an appt before showing up.Good value for the money.

  Michael Scheetz
2 months ago
Cody is very professional, respectful and knowledgeable. He is always candid, empathetic and trustworthy.

  Ceri Elliott
3 years ago
Got my oil changed here today. Most of the oil obviously leaked out and by the time I noticed the drips on my driveway they were closed. Now I get to make a run to Autozone and get 6 more quarts of oil so that I can make it there by 7 am on my way to work so they can fix their mess. So bummed. Sloppy work, should have just done it myself.Update:It turned out to be all of the old oil on the undercarriage and there was no new oil leaking so that was a plus. Ronnie, the manager, was really apologetic and they cleaned everything up. Unfortunately, their oil drain pan doesn t indicate how many quarts came out of your engine so there was no way for me to know if the tech put in the correct amount. Anyways, Ronnie refunded $100 of the $162 I ended up spending and gave me a new oil change. I was trying to save time by taking it here, but I ll just save myself the headache and do it myself next time.

  SophAndyGGma
8 months ago
Took our 2007 Volvo XC90 for an oil change. The technician came into waiting room to show us the gasket ring that had been FORCED on from previous oil change from a different provider. We knew we had a small leak and now we knew why. It had been forced on and was severely bent. The technician called to their other shops to get replacement. Tommy went above and beyond to help with the situation. Don't know what would have happened if Tommy was unable to find replacement. We HIGHLY RECOMMEND Firestone Complete Auto Care on Tangerine. I hope to have great service again. It is really sad we consumers are taken advantage of when all we want is to pay what is fair to have our cars serviced. We feel we get that at this location. We have now taken three cars there for oil changes and other services.

  Richard Figueroa
a week ago
Expensive, good work, which they explain better on front end alignments.

  Wood Lehman
a year ago
Incredible service. I first approached them for assistance with replacing a key fob battery. I couldn't get the darned thing open. One of the front desk guys worked on it (confirmed it was a challenge), got it opened, and installed the battery that I supplied. No charge. The next day, my car wouldn't start. Service from my insurer rebooted the car but noted that the battery needed replacement, the oil needed to be changed, and tire pressures were low. Firestone had it fixed the day after I brought it in. A couple of days later, low tire indicator on hubby's car. They checked and inflated no charge. What more can one ask for?

  Rachel Israel
2 months ago
Customer service was very friendly and helpful and explained things. The problem was fixed and the prices were reasonable.

  Charles Bergeson
4 months ago
We're very helpful with remedying my low pressure in my tires multiple times.

  Adrianna Knew
8 months ago
The whole team is very friendly and efficient. I schedule appointments for service, because they are a busy store. They tell you what you need now and when to schedule the next services. They don't pressure you into something you don't need.

  William Baker
7 months ago
This auto care shop was technically competent, but having fixed my car s A/C, the staff proceeded to sell my wife a number of non-essential repairs (e.g., new cabin filter) that ran the final bill up much too high.

  Dixy
a year ago
I received the best service today. I had to run in to firestone last min before they closed. I was concerned they would not be able to help me seeing it was closing time. I picked up a bolt in my tire and he was so kind to stay, they did everything to try and repair it. I needed a new tire, but I am so grateful and appreciative of the wonderful team at firestone. I want to thank you for going over and beyond and for staying past closing time. You have a great crew. Thanks a million for your kindness.Once again Thank you Cody and your team. Sincerely Diana your forever customer.

  M Hoffman
2 years ago
Awesome management & team at this location. Rental car. Tire leak. Rental agency less than zero help. The manager and his team assured me that whatever it took, my wife and I would be leaving next day in a safe vehicle. Not only did they deliver on that, they did it on short notice, same day, with no complaining. If you value that kind of work ethic and customer service, visit this location.

  JCP Consulting
4 years ago
Needed an alignment. They did a great job. Noticed the car pulling to the left took it back and Fred the store manager showed me the problem was the worn tire. Tony the service writer and sales rep helped me pick the right tires and gave me a great price. Installed quickly. Car rides great now.Great service and experience. This is my car repair go to place now. Thank you.

  Tommy Magee
3 years ago
Clean shop, nice staff, car drives great after getting my tires balanced from a bad job from the previous shop.Wish I could only dock half a star, but I was asked to set an appointment, came in on time, and my car wasn't serviced until about an hour after the appointment. End to end took about 1 and a half hours. Check with them before you factor in the service time around your schedule. They could be busy even with a set appointment.

  Adam Stewart
9 months ago
Friendly, good work, reasonably priced. And best of all, they will actually tell you what you should do and shouldn t do, like a real person. That s helpful for those of us who don t know everything about cars.

  Kyle M
2 years ago
Got a brand new set of tires recently. One popped and had to get it replaced. Brought car here. Guy said I had to buy an entirely new set of tires (why would I do this if my tires are brand new??) and also said they were out of stock. Didn t even bother to check other stores. What a terrible employee. I called a different Firestone store in Tucson and they had the tire available and we got it swapped out the next day.

  Aaron Callan
6 years ago
Did not reinstall all required parts. Left off rubber isolator. Expected better, should not have left over parts. Offered to redo job, already have another service done twice. Not going back.

  Chad Cutting
2 years ago
Cody was great. I had an issue that looked like an expensive repair based on all the symptoms that turned out to be a loose wire. Cody let me know and charged me just the diagnosis. I m sure there are plenty of shops that would have gone for the full repair anyway. I ll definitely go back.

  Michele Archie
6 days ago
Amazing customer service and great experience Thanks

  Stan Walkup
3 years ago
Stopped in to have one tire mounted and balanced, said they couldn't get it done for 3 days and I would need to make an appointment. Tire Rack said they were one of there certified installers, what a joke. Went to Big O and they had it done in an hour. Previous experiences were good there, but will not deal with them again, Big O has my business going forward.

  Phil Acquaro
5 years ago
One word to describe this shop: Honest. They stand by their work and really listen to the customer. I have been around the US with my job over the last 24 years and this store s team led by Fred Wilker is tops on my trust with car repairs and being honest. I have had them tell me work was not needed because it was system reset vice a new part that another company told me. Also, they made a small mistake once and did not try to hide anything. They addressed it with no issues and kept my family safe. Loyal customer until my job makes me move again, then first place I will look is another Firestone with my assumption based on this experience that honesty is the company standard.