Brake Masters #177

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Harold Thatcher
a month ago
Guy at the front desk/counter I think his name is Chris. Well he s straight forward and honest. Go support the ones who are honest in this town as there aren t many. Thank you for your services on our vehicle. I ve been in this town for a couple years now. I ve found a lot of bad business but not at this shop. Thanks for the speedy service. They saw an easy fix and did it. Thanks

  Reid Krom
3 days ago
My brakes were in pretty bad shape. I had been putting off having them repaired because of because of the cost I was expecting. I finally broke down and decided to fix them because I was getting ready for a long road trip. Well, long story short, I was very pleasantly surprised. The place was clean.The people were very nice and the job was completed in a very short time considering what all needed to be done. And best of all the cost of the repair was very reasonable.

  Ray Cartwright
a week ago
Great place got my oil changed on my motorhome they did a fantastic job greased it too! All for a great price. Would recommend. will be returning went for breakfast at Sam's wile it was being done

  Amber in S.D.
a month ago
I received great service and an honest assessment of what my vehicle needed. All great staff and service. I highly recommend this business, even though they forgot to fix my mudflap, I will definitely be a returning customer.

  Noe Banuelos
2 months ago
Went in to have breaks replaced. They inspected them and were honest told me they were still in great condition along with the rest of the car. Didn't charge me anything with a smile they gave me my keys back. Honest generous workers will definitely be back when I need any service to my vehicle.

  Raelynn Redmond
2 months ago
Went in for my Oil change an the Attendant was able to get me in an was right on time with how long it would take.. even though all the staff is different this year from when I was last in, all that I incountered was very nice.I will still keep doing business there.

  Alexey Kryuchkov
a month ago
Worst service I have ever experienced. That is the place you will make an appointment at 10 o clock in the morning and when you call at 3 pm your car won t be touched. Next appointment at 9 o clock am and the technician just left the area for more than 20 minutes before taking the keys. I was also fixing my turbo there, people just put a broken turbo that leaks, no test drive, you are good to go sir . Next thing I know, I can not accelerate, towing my car to a better service. Thank you Accurate Auto care that helped me straight away. Also I wanted to let the owners of break master know, that front desk managers named Derek and Steven would not provide any details of customer service when aseked you can look it up on the internet I ve been told. That is not the only situation I was talked in such manner. Hope you can take actions

  Sandy
3 weeks ago
My daughter s BMW X5 needed rear brakes. We had a quote from a dealer, a local speciality shop and brake masters, what I don t understand is why are the dealer and speciality shop 3 X5 the price as Brake Masters? The Lake Havasu City branch was amazing with the service and prices. Steven the Assistant Manager was very courteous and communicated well through the process. My daughter s vehicle is newer and needed a download which Brake Masters fully communicated after looking at her vehicle. We ended up leaving over night for the download to take place but they were on top of the replacement the very next day. They also offered CarCare credit which offers 0 interest for 6 months which was perfect for my daughter as she is a single mother of two with a single income. I will be returning with my vehicle as needed. Thank you Steven and the staff at Brake Masters Lake Havasu.

  Greg Hall
2 weeks ago
Brake Masters in Lake Havasu City, AZ has been my go to shop when my 3500 Ram dually needs brakes. They use quality parts and prices are reasonable. I just recently, March 2024, had my front brakes replaced with new pads and calipers. Steven Kennicott was knowledgeable and helpful in what my truck needed and scheduled the work to be done. The truck drives straight and stops without pulling to one side or the other. Great job Brake Masters in Havasu.

  Jamie Michelle
2 months ago
They were too busy to give me an estimate as to what's wrong with my car and price of repairs. I was told to bring it back the next day and have to pay $160 (apparently 1 hrs. Shop fee) to find out what's wrong with my car. I'm not sure if this is a standard for this shop as I am new to brake masters and havasu as well.

  Robert Farkas
2 months ago
I had a diesel oil change and brake job done, pads and rotors on all four wheels. I dealt with Steve and Derrick. Everything was explained well in detail.The work was done in a professional and timely manner.

  David Truby
11 months ago
Great service and wonderful people. I had an air-conditioning fixed for my girl and after they had it a week they said come pick it up. Once home there was a leak and was not working at all. I went back and they fixed it for no charge! I will be back

  Jason Anderson
a month ago
Its been several months trying to resolve the issues that were originally fixed . My biggest issue is that of the ac compressor. It has been replaced multiple times due to it being defective and i still am without a working air conditioner. The last appointment I went in for the team at the front office didn't bother to tell me in advance that they were taking their equipment to be fixed. Very unhappy with the service i have so far received and I am going to another shop that can actually do the work and not waste my time. Bad parts, poor job fixing issues they create, bad communication.Original* Came in for only a quick break job but they didn't take much time in identifying other issues I had. They had no issues showing me what was going on and I could see that they were correct in their assessment of my vehicle. I will go back and recommend for others too.Service: Brakes

  Tammie Robertson
2 months ago
The guys were so nice and told me of an issue about my vehicle that is not immediate but will need to be addressed soon.

  Wendy Alexander
5 months ago
Brake Masters definitely went the extra mile for us we broke down right when we got to town and management guys there were so nice and awesome. They had us up and running by end of next business day! We are a business and this was a work truck so they saved us lots of money that would have been lost!! So thank you Brake Masters for everything your shop is the best. Wendy Alexander from the Butchers Choice of Nevada!!!Services: Transmission repair, Auto maintenance

  Brandy m. Bazzy
6 months ago
I received the best customer service I think I've had in many years from the manager at this store he's very patient takes his time to explain things showed me the part that was damaged and the way that the part actually works I appreciate the timely manner my vehicle was done in the customer service said that the manager there displays is phenomenal. Thank you so much for helping me today with my car this business is a wonderful businessServices: Exhaust, Auto engine diagnostic, Auto maintenance

  Douglas Pehling
4 days ago
They got me right in, and did what they said they d do for the price they quoted. The manager went out of his way to tell me about headlight restoration.

  Lynnette Fox
2 months ago
Friendly staff and even gave me a special on an oil change in adequate time!

  Ilene Manson
5 months ago
Very helpful they work hard to get everyone done in timely manner great service I don't take my car anywhere else

  Marybeth Doyle
a year ago
I went in to get a brake job done for my husband's truck. After they did the inspection they informed me that the brake pads and rotors were fine. The only recommendation they had was to get an oil change and replace the air filter. I was amazed! Unfortunately, I am accustomed to auto places trying to gauge me for repairs that aren't necessary. This was a breath of fresh air. Their honesty and integrity have won me over as a customer for life. We have several vehicles and will be giving them a lot more business. Also, we will be recommending them to all of our friends. Sam and Lindsey were very welcoming and professional. I had read the prior reviews from a few years ago and they were not very good. When I went in I was told that this location was under new management and it truly shows. They have really stepped up there game. Great job Brake Masters!!!Service: Brake service & repair

  Jordyn Troffer
5 months ago
Amazing experience! My oil change was super quick and my car is running better Service: Oil changeService: Oil change

  Barbara Epperson
4 months ago
They were so Great going back again to get work done!! Lobby is pet friendly

  Pickle Trip
3 years ago
I don't think you can really call yourself brake masters when it takes you three hours to change brakes. Just pulled out of the building and my car is making knocking sounds when I brake. Then they tried to tell me I was lying. Wow.Only one person working with three lops who walk between the bathroom and their car. Talked to the guy working on my car and he confirmed that the other guys don't work and when they do they brake machines and cars.Cool.Definitely will not be coming back

  Jill Trammell
a year ago
Eric was fabulous very cordial outgoing and keeps his promises. I ve been doing business with these guys for a while and I have always gotten the truth about my brakes. They only sell you what you need and they do a great job. I would recommend that you go here if you need anything done for your brakes, Oil change, transmission needs And check out all the other things they do to help keep your vehicle in working orderService: General repairs & maintenance

  Jessica Vicari
4 months ago
New management is making incredible changes. I can feel they truly care and I m thankful!

  Stephanie Moore
a year ago
Very accommodating owner. Our air conditioner had a leak and they fixed that, but said the almost new (put in elsewhere) compressor was giving trouble signs . So since he couldn't guarantee the whole problem was fixed, he didn't charge us now, in case we had to come back in to get the compressor replaced. Very reasonable solution when he could have charged us for the work done, then again if the compressor failed.

  A W
9 months ago
We would like to see the staff at the Lake Havasu City location honor the appointment times.That said, they are one of the fastest and most efficient places in town to get your brakes done or an oil change.

  PenPen
a year ago
Sam, Eric, and all the employees, are such a great team! They kept me up to date on the progress, they were making on the pain in the neck repairs I needed done on my Beetle. It took longer than they expected, yet still, only charged me what I was quoted. Ended up being, only half of the time it actually took. They are Angels on earth, as far as I'm concerned.Thank you so much,Pennie and Daisy Mae (my car's name)Services: General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Tire rotations, Engine repair, Auto maintenance, Auto brake replacement, Oil change

  Ronnie Elkins
2 months ago
Great place to get oil changed no appointment necessary

  Ginger Stevens
a year ago
The service was done professionally and the tech was knowledgeable. I love the equipment that was installed and I feel I got a fair price. I was especially happy that my new water softner was installed quickly as my old one had stopped working. I would recommend Craig's Plumbing to anyone who needed plumbing service.