Trotter's RV

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jim Gibson
2 months ago
Wow, I was happy to have a place to buy rv parts close by but had no idea how overpriced they were. After bringing a sample of weatherstripping in, they asked how much I wanted and went back to check on the stock. She came back with the piece cut to the size I asked for and without telling me the price, charged my credit card $291. I was expecting about $70.00, the price I was quoted out of town, so I questioned the charge and was told that was that. I pointed out it was neatly 5 times the usual retail price and that I had not been told that before I was charged. Their answer was once it was cut I couldn't return it. Talk about poor customer service! I understand they didn't want to take it back, but given they overcharged by nearly 500%, I would think they would at least negotiate a little. Not only did they lose a customer, they lost some of their own dignity. What losers.

  Sharon Chavira
8 months ago
These people are great. Staff is very nice, explains things well and true to their word. The service itself is stupendous. They are quick only do what's necessary and the prices are fair. We wouldn't take our trailer anywhere else

  Andrew McClain
a week ago
So incredibly helpful when we took our rental camper there they took a look just to verify it wasn t just us screwing things up and were extremely patient and thoughtful.

  mac nelson
4 months ago
The counter staff have always been helpful and knowledgeable. It s always my first stop for my RV needs.I ve also found the pricing, for my needs thus far, very reasonable.I haven t tried their service department yet. That will have to be a later review.

  Brenda Anderson
4 months ago
Beware!!! If you need work done in a timely manner do not go here. I have nothing nice to say about this place. If you want great customer service and quality work done in a timely manner go to Arizona NorthWest RV. They helped to fix our issue and got us back on the road.

  David Naysmith
4 months ago
Booked into Trotters rv for a PDI on a used Navion 24h motor home. Valarie was awesome catering for our needs and although short staffed managed to complete the tasks requested. Overall very satisfied with the results

  Rob Lakics
3 weeks ago
Friendly, quick and helpful. We had a great experience getting our rental RV repaired.

  Greg Stone
a month ago
Paid triple for a water pump for our camper. They got me once but won t happen again. Well at least they had the part, I think it was the only one in town.

  Azjackalope
8 months ago
Horrible service. I was trying to help an elderly lady (mid 80's) who was stranded with her show goats and a broken trailer. Her receiver hitch had the ball come loose, had been that way a while in my estimation. It was beyond repair, an egg-shaped hole. I had a new receiver that came with my truck, and she purchased a ball before I saw the extent of damage. I did not have a wrench large enough for the nut, so I went to Trotter's where I have done business before. The lady behind the counter was rude and could care less at what I was trying to do. She said they were short on techs and could not tighten the nut. I then asked if I could talk to one of the techs to ask a question she said she would not call one up as they were too busy. I decided right then and there that I would never do business with them again nor recommend them to anyone. I then went to Northwest RV. The techs did not even bat an eye and promptly torqued the nut on.

  unsense
2 months ago
Super helpful staff, they were very quick to point out what I needed.

  John Rodriguez
8 months ago
Stopped doung business there when they wouldn't give me THEIR estimate, rather, they waited to see what MY insurance would cover first. $$$! I should have listened to other's bad reviews prior to this. Just Didn't feel right.

  Susan Faulk
a year ago
Wonderful service. Our slide broke while traveling through the area. They were booked for 3 weeks, but worked us in and repaired the slide the same day. Highly recommend.

  Greg Tabak
10 months ago
I called Trotter s 15 minutes before closing to see if they can assist me with an emergency regarding one of my. We are bins not closing properly. The person I spoke with, was not very pleasant and rushed me off the phone and told me to call her the following morning, but most likely they would not be able to help me. In my travels I have run into many RV service locations, and this is certainly not one I would recommend from a customer service standpoint.

  Terri Bolin
a year ago
We needed a new anti sway bar for our trailer. They had exactly what we needed and gave excellent customer service with a smile. We assumed the lady at the counter was the owner but even if not she made the purchase memorable.

  Bruce Allen
a year ago
We were on our first leg of a cross country motorhome trip and I needed the smallest of parts, a light bulb for my license plate holder. Googled RV parts before sunset and reviews said Trotters had everything. I jokingly told the young lady that I had the smallest order of the day. She walked out with me to look at the bulb as I removed the cover before we departed home. She removed the bulb, we walked back in and she quickly got the replacement from behind the counter. I reached for my wallet to pay and she said "Don't worry about it." I said, "Thank you very much." Plugged the light in, checked it, put the cover on and headed back to the interstate. Great service and kindness go a long way in making a business great.

  Lynanne Stuck
a year ago
We called, told them what we needed and that we were traveling back home. They got us in first thing in the morning.Danielle was quick to get our info and keys, got us in and out in a jiffy. She was quite busy with alot of customers, but shehelped each one as quickly as possible with your very knowledgeable, courteous self.Thank you to everyone at Trotter's.

  Mark R Wilson
10 months ago
Can't-do attitude from the receptionist. She kept telling me how busy they were instead of just answering a basic question about a part. I was asking about a check valve. The right person at the front desk could make this place a raving success.

  Robin Sansonetti
8 months ago
The people were nice. They have not worked on my rv yet though. Hoping for good service. I'll keep you posted.

  Travis Hearn
4 months ago
Had the hub that I needed that I couldn't find anywhere else. Priced reasonably too

  John May
4 months ago
The place is clean and the people are pleasant. But the prices are to high.

  Muffett Ripley
2 years ago
The guys were helpful but they needed more time & we live in a motorhome so, it didn't work out for us.

  J.
2 years ago
Trotters saved our a$$! We were passing through and our leaking toilet finally went full Niagara falls on us. They got us in same day when they had a weeks long waiting list. They went WAY above and beyond what we have come to expect from service centers. I highly recommend Trotters for any repair in the future. Thanks again for your genuine interest in getting us back on track. My only complaint is I can only put 5 stars.

  Shaun Ponegalek
9 months ago
Was from out of town really needed their help with my father s motorhome trying to sell it didn t really know how to work anything and it asked for their help and they wouldn t help at all, this places is over price they lie don t put your RV up for sale with them they will take 10% off of the price you want and sell it for higher and they ll make a even more profit off your RV because you re only expecting so much money but they listed for higher and you only get what they told you it s worth it they re thieves.

  Christof Harper
2 years ago
Great place, very knowledgeable and helpful, great service.Let me reiterate- very good service.They are a bit susceptible to "emergency mode" --whoever comes in and jumps in front of you and is loud or whiny. There's no payoff for being polite. But I realize that that is largely because people are rude.Amazing stock and ability to order things and solve interesting problems. Really good with modernizing upgrades

  James Worden
2 years ago
Very friendly,knowledgeable and professional. The staff are efficient and go that extra mile. I had a towing assy.. put on my RV and car and roof leaks. All work was done very quickly and no further problems in those areas to date. Recommend them with appreciation and respect. I've used Trotters for years and every visit and repairs were long lasting and expertly done.Services: Electrical, Brakes

  Stephen Wostal
3 years ago
We were in town for a few weeks and had several miscellaneous repairs/improvements we had batched up for our travel trailer, such as a new fan, bike rack, stabilizers, etc. We had all the parts but didn't have the time / tools to install ourselves. Trotters has some nice folks who took in our random collection of todos and got them all done for us in no time. In some cases they had to get creative but made it happen. The workmanship was great and costs were so reasonable, we wondered why we didn't call them sooner. Would highly recommend.Services: Electrical, Body & Trim

  shannon marshall
3 years ago
I wrecked on Feb 26 and bought a nice class C from them 7 weeks later. Let me tell you that Val and the owner went above and beyond to make sure I was out of my tent . They were so amazing and I can't begin to express my gratitude. God Bless you guys for going way beyond your jobs to make my home possible. Forever grateful.

  Dawn Napier
5 months ago
Excellent customer service. Friendly staff.

  Melinda Walker
4 years ago
We were on the road and called Trotters about our jack that had a stripped gear. They told us they would work us in and to bring our trailer in. Star and Desiree were friendly and helpful when we arrived. The owner told us it might be a few hours but if he needed to he would install it himself. One hour and twenty two minutes later Nathan, who had done the installation, showed us how the new electronic jack worked with just the push of a button!!!!We were so impressed with everything about Trotters!!! They were wonderful and took care of us. We definitely recommend them. God bless Star, Desiree, Nathan and the owner!!!

  Jamie Allen
7 months ago
Directed a neighbor there for parts for their fifth wheel.good service best rep in town