Great West Heavy Towing Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alexandra Grace
3 months ago
I wish I could remember our drivers name (I was so frazzled after having a terrible electric car rental leave my fianc� and I stranded)But seriously incredible service from the dispatcher to the driver. Super prompt service, professional but very friendly and put me at ease while i was panicking. Best tow experience I have ever had. I can t express how highly I recommend them.

  Emily Janssen
4 months ago
The staff was super friendly, helpful, and the price was much more reasonable than other quotes for quite a distance for our camper! We're super thankful that our stressful day was a little less stressful thanks to their help.

  Angela Maclin
5 months ago
This company has no ethics and is managed by thieves and liars. When I called to discuss an issue the woman who answered said she had no idea what was going on because she was off the week prior and was very rude and disrespectful. It was nearly impossible to have a conversation with her because she wanted to talk and not listen. When dealing with the tow truck drivers they lie by saying they would do one thing then doing the exact opposite. Avoid this company at all costs.

  Maureen Bachman
6 months ago
We flew into Las Vegas on 9-26-23 to start a two year delayed Grand Canyon vacation. We picked up a rental car and drove into Kingman at 9pm just to stay the night. Two miles from our motel we were sideswiped by a semi truck. Great West Tow was called. At 10pm, they promptly arrived at the accident scene to pick up our rental car and the four of us. Jeremy dropped us and our luggage off at our motel and took the rental car to their location nearby. We walked over in the morning and Amanda had already been on the phone with the rental car company and went above and beyond in getting us and the car back to Las Vegas that same day so we could replace the car and continue our vacation uninterrupted. What a memorable experience! We met such wonderful people at Great West Towing while we were waiting for the details to be worked out. From start to finish we received Quality, Excellent, Professional and friendly service!Services: Car towing, Long distance hauling

  Annette Tillman
3 years ago
Broke down at the TA in Kingman, AZ and these guys came and towed us to Freightliner. Didn't have to wait long. Guy was super nice and very helpful.

  Grace Payne
a year ago
We thought we were going to have to use them, but we didn t have to! We thought our Tesla would die before we got to Kingsman, and Samantha was calm and kind when we needed it most. She even ended up checking on us right as we were going to tell her we made it. Amazing service and great people!!!

  SLC Office
a year ago
Just want to give a shout out to Great West Towing. I worked with Amanda and her team for the last three months. I had one of our carriers moving a load of marble from Las Vegas to Florida, when the marble shifted and put us in a bind. With no hesitation, Great West was quick to provide a solution, by bringing out the equipment to remedy the solution. The whole team there is awesome, and will take the best care of you if you need the services that they offer. I would highly recommend them to anyone! Great job team, as you made my life a lot easier - Justin - Cardinal Logistics.Service: Local hauling

  nodirjon Kodirov
a year ago
Really good price they towed me to dealer 20 miles and charged to $585. One week ago I stocked in parking and called to the towing in Albuquerque NM they charged me $450 on for 3 minutes. Tow truck came and just pull my truck in 3 minutes

  Robert Maclin
5 months ago
These thieves came into a shop yard while it was closed and stole a vehicle out of the shops yard without even contacting the shop they have no values ! They are thieves and are very unprofessional if they will rob me they will rob you I recommend to stay away from these thieves!!Service: Special vehicle towingService: Special vehicle towing

  Patty L
a year ago
I cannot say enough good things about this company and their employees (#66 & 823)! I hope I never have to use them again, however, it is good to know that they are in the area if needed!A no fault accident on I-40 forced us to take Rt 66 into Kingman, AZ, where Great West Tow had 2 flatbed tow trucks meet us at Walmart. They loaded up our vehicle on one, our travel trailer on the other and my husband and I, plus our two dogs into the cab, then drove us to Boulder City, NV. Not only did they transport us to B.C., they set our travel trailer and vehicle up in the RV Park where we had reservations. They were so kind and caring! Nice to meet people like them. If you are reading this #66 & 823, thank you!Services: Car towing, Long distance hauling

  Tammy G
a year ago
I was stranded alone 45 miles out of Kingman on the I-40 towing a U-Haul trailer. The tow was very reasonable in cost and were very quick to respond to my desperate pleas for help. I'm terrible at names but my tow guy had a great personality and called while he was on his way to reassure me with an estimated time he would be there. He dropped me off next to an auto parts store in a Walmart parking lot in Kingman. He reassured me that I would be okay and that the people there would be very helpful. He gave me a Gatorade to ensure that I had something to drink and offered to take me to use a restroom at a clean gas station before he left. The world needs more companies that genuinely like what they do and care about their customer service like these guys!

  Garen Martirosyan
a year ago
Great company! They charged a very fair and reasonable price to tow my semi truck and trailer from Kingman, AZ to Las Vegas, NV. Would definitely use again!!!Service: Long distance haulingService: Long distance hauling

  Bryan Henrie
3 years ago
They saved us in a pinch! Sam was highly professional, courteous, and accommodating to my family. He made sure to find a truck large enough to fit us all when we were broken down in the middle of nowhere. He even brought water for us! Sam's the best, and so was our experience with Great West.

  Carrie Bo Berrie
6 years ago
Great West Towing IS THE GREATEST. Someone recommended their towing services to me, and I've been using them ever since. They even ordered/installed a bike rack for my Subaru and did a fantastic job- likely better than any major city would have done. These are superb people who you can trust. Thank you, Great West Towing, for being consistently reasonable and dependable.

  Nicole McGinn
2 years ago
We needed our 2016 KW towed and called Great West. It started out good. Arrived quickly and seemed friendly. It went downhill fast though. The driver didn't properly secure the driveshaft on my truck, and it fell off within the first mile of the tow! It caused extensive damage to my truck and one month old trailer. They then charged us for the time it took to go back and look for the driveshaft! They paid to fix the trailer and to replace the (now bent) driveshaft, as well as fix the broken wiring on the truck, refunded the tow bill and paid for the hotel stay while the truck was being fixed. They said they would compensate us for the physical (cosmetic) damages to the truck, but have not done so, and refuse to return calls and messages ($500 in parts). Complete radio silence!!! Beware Owner/Operators! The trailer belongs to a larger company and is being fixed, but the little O/OP is being ignored.

  Allen Eichner
2 years ago
Locked my keys in my car before I started work at Walmart. I Called the dispatcher and within twenty minutes I had the tow truck at my car. I highly recommend this company. Courteous and polite while being professional.

  crystal kellogg
5 months ago
Never had a problem with them they are all nice professional and understanding

  Charlotte Hall
5 years ago
Great service and very helpful. The tow truck driver Robert was very friendly and pleasent to deal with. Even though we were dealing with a difficult situation he helped us see the brighter side of things and help lift our mood. Great customer service thank you.

  Mark Huling
10 years ago
Had trouble with my 2002 Blazer slow starting. Thought it was my starter and was going to replace it myself. The staff at Greatwest Goodyear were nice and knowledgeable. They advised its not my starter but a leaky spider fuel injector assembly. Saved me time and money buy correctly finding the faulty part. I checked with other shops in town on the price but they were higher. Overall I'm satisfied.

  Dave Marlar
3 years ago
I called on Great West Heavy Towing to transport a large super vacuum truck from a remote location north of Kingman to Gilbert AZ. Before it could be moved they had to replace a rear tire. The unit showed up in Gilbert when they said it would and the entire experience was great.Thanks to Amanda for coordinating all the details and Shawn for the timely and safe transport.DAVID B. MARLAR // Vice President - Fleet OperationsOVERLEYS | EST. 1959Services: Special vehicle towing, Long distance hauling, Tire change

  Chelsey Austin
4 years ago
Amazing company to deal with!!! So courteous and went out of their way to help us out when we ran out of gas on our trip. 10/10 would recommend to other people passing through the area if you re in need.

  Rist
4 years ago
Sam was the one who helped us out. Great guy. Very friendly and responsible. He showed up in only 25-30 minutes when he was expected to show up in 45-60. Amazing experience

  Charity Vetter
5 years ago
Stranded on labor day! Driver was so friendly and called when he was on his way! Great company great customer service and dispatch! Will be referring to my friends. Thank you

  DAVID MCWILLIAMS
2 years ago
Trying to get a truck towed.Waited for 3.5 hours for them to show up Everytime we called (Oh we'll be there in 20mins.Than 45 mins than DONT KNOW When we'll be there).Not even a courtesy call to let us know to keep us updated.Very unprofessional people. Would not advise to use bunch of liars.USE AIDEN TOWING..Kingman,Az

  Cathi Grimes
5 years ago
Robert is the best tow truck driver anyone could ever ask for. Worlds best tow truck driver .Think you for all u have done for me and my sister's .God bless.

  Ean Messimore
4 months ago
Fast, friendly and reliable!

  shane snyder
11 months ago
Excellent service. A great staff. I would highly recommend.

  Andrea Scott
9 years ago
I stopped in to see if they could help fix my shifted load, they were very friendly and helped with a smile! I don't know what i would have don't without them! Thank you!

  Amanda Lange
a year ago
From the first phone call these people were kind. We were in a tough situation and they were incredible.Service: Car towingService: Car towing

  Debra Eaton
9 years ago
I DID NOT GET THE DRIVERS NAME BUT HE WAS AWESOME AND I DID NOT NEED A TOW HE TOOK CARE OF IT. WE NEED MORE PEOPLE LIKE THIS THAT CARE. I WAS IN THE ROSS PARKING LOT ON A SUNDAY. THANK YOU FROM THE BOTTOM OF MY HEART.