NAPA Auto Parts - L & L Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adz��n M '�� Tso
7 months ago
Had the weirdest experience ever as a customer. I've honestly never witnessed such self-sabotaging behavior but here we go:My husband forgot his card in our car so I let him pay with my card while I continued to browse. Some woman rings him up and then notices the name, makes a remark and he confirms it is my card. Before I can come over or he can say anything else, this chick snatches back everything and refunds it (which she must do a lot because she did this in less than 5 seconds, lol). She starts talking about protecting the customers and I point out she never verified ID to begin with and already ran it so this made no sense, we ask for a manager and he says she did nothing wrong. I ask why she let him get as far as signing then before saying anything if that was their priority and he just laughs.At this point the money won't be refunded until three days later and we just leave it because we're too tired to argue any further but we do need the parts. Sent my mother in an hour later (same card, same order, rang up the same amount by the same girl) and they run the transaction without checking ID again, LOL.Since learning how these people are, I've yet to put myself in a position where I need anything from them. Even the local tire shops are more helpful and make more sense than this.

  Aderf Ollitsac
8 months ago
I don't think they have a clock. I should up on a Saturday before One o'clock and I got there ten till one and the doors were already closed. I don't think they appreciate the locals business.

  Jackson Webb
10 months ago
Was good everything I needed for my truck and I didn't have to drive a long distance and everything at affordable prices!

  Shonie De La Rosa
4 years ago
great place to get parts!

  Della Begay
3 years ago
Parts are available. But their employee a male about late 50's is quite rude. I only go there because it only parts store in town. They need train their employees not to be sexist.

  Missus P�rez
3 years ago
This place is horrible and the owner is a terrible person. The employees are even worse. Everyone here is on some kind of power trip because they're the only place to go. It's worth it to go to town and be treated with respect than support these people, honestly. Which is really sad to say. This place really needs improvement.

  trace tsosie
a year ago
Very knowledgeable part service. If they don't hav it, u order it n comes n next day. Awesome.

  Gene Salt
4 years ago
It great a store like Napa that put kayenta on the map. They sold me some truck parts. I call back that parts dont fit my truck. And now they tell me my vehicle not listed in their computer and the parts are dealer item, upon returning the items, l got charge 20%restock and special order fee. These parts are taken from a Napa warehouse and this store did not have the parts in stock and these parts are not special, they normal parts for this truck that not applied with any modifications. Stocking and special order charges is erroneous.

  Tully Blackwater
3 months ago
Needs to open sonner then 9am

  Creighton Thomas
2 years ago
Sam is awesome and very knowledgeable about auto repairs and parts. Store is very clean and staff are always friendly.

  Scott Rames
2 years ago
Very helpful team. After getting some bad gas, they had a computer diagnostic reader in stock for purchase.

  Frank Yazzie
a year ago
Tried ordering a part over the phone and pay over the phone. This store does not take orders over the phone.

  American Navajo Patriot
4 years ago
Prices are comparable autozone.. customer service is Nizh�n� and knowledgeable.. Best part is.. it's on the Rez.. Keep up the good work!

  Comasheena Benally
4 years ago
Great customer service! They should have numbers for local mechanics to request. Just a suggestion:)

  Adriaan Jansen van Rensburg
2 years ago
The young man was very helpful, but didn't have the spare part I wanted.Thanks for the help.

  h tahe
4 years ago
Sure the auto part is 5 bucks more than other auto part stores, but saves me the trip to run into town, gas, food, munchies, and a 75 dollar part just became a 175 part running into town

  Lorenzo Frank
3 years ago
Friendly and helpful and reasonable. Have also technician business cards for repairs available.

  Michelle
2 years ago
Thank heavens for this place. It's like the only beacon of light shining for miles around, to me!

  Cool Mane
4 years ago
The best place to kick it with the bro's get tools and parts. Make it rain

  Treasha Hunt
a year ago
Very rude and not helpful at all.

  Marietta Tsosie
2 years ago
Very nice staff.

  Gwendolynne Donald
2 years ago
They aren't knowledgeable. ...

  Leslie Sullivan
2 years ago
Awesome

  Nick Begay
4 years ago
Knowledgeable people

  Jerry Cly
2 years ago
Great service

  BigCat388 160 (Big Cat)
16 hours ago
The Last Frontier before making a one way 2 or 3 hour trip to Actual Civilization . NEVERMIND the price gouging as it will get you out of The Middle of Nowhere in a jiffy .BEWARE most orders are " next day " delivery noting is urgently needed right now or kept " On Hand " ready for purchase .ESPECIALLY IF YOU Karen OR Darren your way in. Your assistance will be EXTREMELY delayed by about a week intentionally or longer if " Y o U " go Bizerk.Exit sage off the front edge