Shell Rapid Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Big O shell
a week ago
IN RESPONSE TO "TOMMY SMITH" (fake name also - and had friends join in on his very inaccurate depiction of his experience)Unfortunately an inaccurate depiction of this customers visit! Customer arrived just before closing and wanted an oil change service. Vehicle was accepted for service and pulled into the bay to confirm correct oil and filter was in stock. The vehicle is a BMW 550i, customer provided 2 different oil filters due to the fact he was unsure if we would have the filters on the shelf and he himself was also unsure what his vehicle required. He provided both a spin on and cartridge type oil filter. Upon further inspection before service was started it was found this particular model requires a Euro Grade 0w30 Full Synthetic Oil. This oil is a non stocking item at our location as well as most facilities in our area due to very very low demand. Hood was closed and car removed from bay. We let the customer know we do not carry the oil and was informed if and when he purchased the oil he could return for a future date, and service could correctly be exicuted. Customer asked if we would stay open while he left our location to drove to Autozone in hopes to find the correct viscosity plus correct amount of oil required and then return for us to perform the service. We informed him this would put us past business hours of operation and would put our employees at a disadvantagedue to their schedule where they have important matters they need to attend to on their rightful time. This obviously did not set well with the customer whom felt compelled to leave a bad review. "He forgot oil and filters in my vehicle " - No OIL or FILTER was forgotten in his vehicle, or forgotten to be ordered, or anything to any nature was such. So his statement of which and those following are grossly inaccurate and reaches to a point of fabricated slander. Upon leaving customer did have some negative words directed towards management that he stated to a near by employee. Also Customers name is not "Tommy Smith". There is no other situation remotely similar to this and is not to be confused with any other possible scenario. Negative review came in no more then 2 hours after his visit. Shell Rapid Lube, Big O Tires, and AJ Gore do not wish any form of ill will or discontent towards "Tommy Smith", in fact only wishes him the best in his future visits to any and all service stations he may visit for service on his car. Shell Rapid Lube/Big O Tires has MANY surveillance cameras that record both HD audio and video to not only benefit the protection of both the consumer and the business and its employees interests and investments. We thank you all for taking the time to read our FACTUAL response.

  Tommy Smith
6 months ago
AJ Gore has the worst customer service I ve ever seen a company have! He forgot oil and filters in my vehicle and when I confronted about this issue he stated that I would have to take time away from my job to schedule another appointment because he had more important things to do. I would never recommend this business for anyone in Globe area! I would have put 0 stars but the option is not available!

  Savior
9 months ago
Went to get the best service and was told my air filter was fine. Got home and checked plugged air filfter, no vacuum, also they did not grease.had me out in 5 minutes. Starting to get terrible.

  Thomas
6 months ago
If I could I'd give zero if I could. AJ gore is unprofessional, rude. He lacks respect for his customers definitely would not recommend.

  Angellique Lynch
6 months ago
Aj Owner of big o truck representing the company is an embarrassment to big o company. Never will go again

  Jeff Davis
a year ago
They do their job fast. I'd give more stars if they had utilized upholstery covers. Had oil on the interior of my new car when I left.

  Brian Courtney
11 months ago
Didn't get what I asked for,the prices are deceiving they do not tell all surcharges upfront

  Beth Kleinboonschate
a year ago
Always no long waits very helpful and thorough always ask me if I want to upgrade a filter the best

  Steve Domina
6 months ago
6 stars! Service and people are SUPER. They need another service bay, as wait times are sometimes exasperating, and then add better entry/exit lanes.

  D. B.
3 years ago
Boo. Was the first one there this morning. But only 2 workers, they were done in a good amount of time but got side tracked by another customer had me waiting longer when I could've been out of there soon. Like 20 minutes sooner.

  SS3Doobie
6 months ago
Worst oil place ever.AJ is Unprofessional

  Kay Rust
a year ago
Fast service and polite staff. First time I had oil changed and I'm glad I came here.

  Scott Meador
3 years ago
I had a very good experience with them,everybody was so nice an helpful,they took the time to explain to me my options an made me feel very comfortable

  Brett Bingham
a year ago
Aj and crew do awesome work! they are quick and very outgoing and professionalServices: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change

  Joe Porter
2 years ago
Got there they took my ride in got it done fast usually its packed have to wait a hour. Got lucky yesterday wasn't packed 1 bay was open

  Tim Howard
2 years ago
Employee refuse to adhere to clients request. Try to upsale ac.compressor over a broken belt. Will look elsewhere for basic service

  Nancy Robinson
4 years ago
Took me in quickly and had oil/filter changed, checked fluids, done in 20 minutes. Very nice folks also.

  Amber Driggers
a year ago
The people here are great, they get the job done and are more educated and hands on with what they have going on! Will be returning!

  Bob Cram
a year ago
Fast and courteous service. I recommend them highly.

  Cole Van Buskirk
6 months ago
Would never recommend aj gore

  Adrian LightSpeed1957 Gall
8 months ago
Fast,friendly and efficient service.

  Debbie Denniston
2 years ago
Great service, first timeVery friendly, !!! We go back.

  Amanda Haas
a year ago
These guys are awesome at customer service and quick!

  Jonathan Ramirez
2 years ago
In and out less the 25 minutes outstanding. Next oil change will be done here again.

  Kathrine Hanson
4 years ago
Fast service low prices and workers were very polite and helpful

  jeff Zacher
2 years ago
The service manager was very professional and explain everything in terms that I could understand

  Michael Halbert
5 years ago
I go to these people for all my car problems. They're the best of the best mechanics in Globe.

  Stephanie Rust
2 years ago
Super fast service and very nice people.

  Ryan Antokal
3 years ago
Always friendly. Good customer service. Honest.

  C R. James
3 years ago
The wait time is not bad. Everyone there is always friendly.