Sam's Club Tire & Battery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brent Voigt
a year ago
Buying and installing the tires was fine as far as that goes. I didn't have any issues.The problems occur when the tire has an issue.First issue I had was a screw in the tire which I assume is a common problem. Sam's club said they were too busy to get to it so I took it to an actual tire place that did just fine with it.Second time I had something in the tire rendered the tire non fixable. Went to Sam's again and they had no unallocated tires available for my vehicle (the three in stock were unclaimed for over a month but apparently you can't use one of those). There was no indication that they'd get any in within 24hrs. If I decided to replace two tires they'd only prorate a single tire (that they couldn't replace anyway).So long story short don't expect to get your tires repaired if you buy from Sam's club. Better bet is to go to a tried and true tire company (e.g. Big O, Discount, etc.) as they likely have stock available for emergency situations and Sam's doesn't.

  Brett Berry
a year ago
Brought a dead battery in for a swap. Their battery center employee put it on a testing device, which showed it to be functional (device displayed a green light). Employee told me that I probably had a bad starter.I asked if they could attempt a charge, to which he affirmed, but remarked that it would take about 30 minutes. I received a call from that employee 30 minutes later saying the battery was bad and a replacement was waiting for me.Had I not requested the charge, I would have taken the bad battery home, had my vehicle towed to a garage only to have them tell me my starter was functional and the battery was dead.That would have been a dismal customer experience.Thankfully, I was convinced the battery was bad and requested the additional charge, and after installing the replacement, my vehicle started without issue.Just wondering how many other people have been sent away with a bad battery?

  Ken Simmons
5 years ago
I ordered my tires and when they arrived they messaged me. I called to schedule my tires to be put on. Frank told me to come over and they would put them on right away. That's actually what happened. Very happy with the customer service I received. Saved $300+ and great customer service. I hope Sam's club makes management look at this and learn.

  XxxlilyplaysxxX
3 years ago
If I could give them zero stars I would. My husband and I pay for our membership like everyone else. Our new van, which we went through the Sam's Club app to find a dealership, got a flat tire. We took it here to ask them to patch it. The guy refused because we didn't buy our tire from them. Of course we didn't, it's a new vehicle that came with these tires. I have purchased tires from them before, but I won't ever again. Literally every other company out there patches tires that you didn't buy from them. I'm even considering cancelling my membership now.

  Sherrie Rawlings
6 years ago
I am so happy with the service here. I am confident in the ability of all the workers, they're really knowledgeable. The manager of the tire center, Ed, really cares and takes the time to explain everything fully.

  Brooke Alspaugh
2 years ago
Very helpful and nice staff. Made sure I was given a fair price. Will definitely come back for future visits. Thank you!!

  Connor Sterrett
5 years ago
Quick service (done by the time I finished shopping) and they were able to accommodate me earlier than expected.

  Greg Brugger
4 years ago
Won't service a nail in my tire. They told me it was over 4 years old. I read other sources state 6-10 years as service span. I think 4 years is ridiculous.

  Dick Atterberry
5 years ago
Great service best tires. Hot dog lunch is the best for a $1,50

  Peter Scott
8 years ago
Really great service. They even tidied away the jack and all my tools.

  Norm Penalosa
5 years ago
Very courteous, friendly, accommodating and helpful service.

  Joseph Giovanni
5 years ago
Great group of people here!

  Kirsten Ray
5 years ago
Nothing in stock for my vehicle.

  Priscilla
4 years ago
My go to place for tires!