Service King Collision San Tan (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J McK
2 months ago
We had body work repairs done to our passenger suv at Service King. I was very impressed with their service from start to finish. My service manager kept me informed of the scheduling from the status of our ordered parts to the delivery date. Our suv was repaired to factory perfection. The team even helped with securing a rental car while we were waiting for our suv to be completed! The entire Service King team, from the cheerful reception to the service managers to the mechanics and body work crew, was professional and caring. Spending money on car repairs is no fun, but Service King makes the experience smooth and easy!

  Irving HersHershkowitz
a month ago
I would like to give my opinion of service, King and the people who works for service King they were pleasant and would try to do everything possible that they could to make your experience very easy for you when I got my car back on the date that they promised it to me it looked perfect to me I was very very happy with the service at service King and I would go back again. Go forbid if I ever had an accident but if I know anyone who needs bodywork, I would absolutely send them directly to service king and I want to thank them for their experience and knowledge in repairing of my car Thank you again

  Werner von Borries
4 weeks ago
I would never recommend SERVICE KING to anyone. The receptionist had a terrible attitude and screamed at me for no reason. The service advisor Rick was incompetent, never returning my calls and making me go in person twice. They made me pay for a part out of pocket but billed the insurance, and worst of all, they didn't even fix my car properly. Now they're blaming me for the issues. Absolutely atrocious service. 0 stars.

  Christopher A. Stacy
a year ago
Service king San tan took care of my Chevy Avalanche after it was in an accident on the right rear side.I was nervous because I absolutely love my truck but it's also in a very difficult paint ( pearl white Dimond )The service manager was VERY helpful and insured me that my truck would be taken care of. Not only is it back and perfect BUT they finished 11 days sooner than the initial expected date!Thank you service king San tan! For taking care of me & my AvalancheServices: Painting, Body & Trim

  Adam Sumner (Sumner)
3 months ago
I recently had my vehicle serviced at Crash Champions, and unfortunately, my experience was far from satisfactory. The repair process appeared standard initially, with the vehicle going in and notification upon completion. However, upon inspection, I discovered broken pieces, a persistently misaligned fender, and several incorrectly installed and damaged accessories.Regrettably, the resolution process was equally disappointing. Attempts were made to shift blame onto me, and despite leaving the vehicle for further attention, the fender issue remained unresolved. Additionally, the rental process was needlessly cumbersome, and I find myself still awaiting full reimbursement for expenses incurred due to their mistake.The management at Crash Champions leaves much to be desired. The head manager's apparent avoidance of customer concerns reflects a lack of effective leadership and engagement in proper customer service. The overall work culture appears strained, as observed by the apparent lack of employee satisfaction.In conclusion, my experience with Crash Champions has been marred by subpar repairs, unprofessional conduct, and an unsatisfactory resolution process. Improvement in both customer service and work culture is crucial for the reputation and success of the establishment.

  David Johnson
4 months ago
I had a really bad experience with my truck at this body shop, but I guess that's what happens when you get into a wreck. My one word of advice, do like my wife said, like I should have done, and go to your own body shop, NOT ONE RECOMMENDED BY THE INSURANCE COMPANY! Especially if the wreck wasn't your fault! Will save you much trouble and headache (and don't go to this Crash Champion Service King whoever they are shop!).

  Matthew Mckinley
a year ago
We elected to go with Service King for substantial repairs on the front end of our Subaru because they were highly recommended by our insurance carrier.My initial interaction for the repairs with the San Tan Gilbert location was positive and we had no reason or the personal expertise to question the quality or honesty of Service Kings craftsmanship.We started to notice the plastic bumper starting to pull away on on the drivers side where it meets the headlight and fender.First Trip: I call the 800 number thinking we might have a warranty issue. They transferred me to the Gilbert location where a very polite girl tells me we don't need an appointment. Just bring the vehicle by so they can take a look. I arrive at 3:10 PM to have the car looked at and the staff try s to help me but ultimately say all warranty issue are handled by the GM who is gone for the day.I m told he often leaves early to do a cash drop and I would need to come back on another day.Second Trip: I meet with the GM Michael. He immediately looks at the vehicle and tells me two things. One, that someone in my family must have cause new damage to the exact same location after the repairs were completed. Two, the tires that came on the car at the time of purchase from Auto Nation Honda are the incorrect size.After hearing Michael s opinion I m a bit embarrassed that my daughter may have caused new damage to the car. I then requested a quote to make the repairs under the assumption that unbeknownst to me my family caused the damage.Michael tells me that he won t provide a quote because as he told me we have the wrong tires on the car .I take Michael s professional opinion to heart and ultimately confront my daughter who is the primary driver of the vehicle and the dealership. I ultimately learn that the tires are in fact within spec when the vehicle has a suspension lift. My daughter and family profusely deny having another unreported accident. Please keep in mind we would have just filed a new claim and had the repair done. The car is a school commuter and has had less that 10k miles put on it since the original repairs.Feeling like I have no options. I decided to see what I can do on my own and look up bumper repairs on YouTube. I find a video that walks me through loosening the bumper and replacing push pins. I order the push pins and start to follow the video.I ultimately discover that the area of the bumper in question was attached using adhesive and not the mounting clips. (I m sure Clip s is probably not the right term). They used liquid adhesive in place of a hard plastic connection on what they say is a brand new bumper.Third Trip: The next morning I return to Service King with what I think is pretty strong evidence that this is in-fact a Quality and warranty issue. At this point I have pictures of the adhesive and the knowledge that the tires on the car at the time of the original repairs and purchase are within spec.Michael reviews my pictures. He comes to the conclusion that they provided me with a new bumper and someone has done additional work post the service king repairs. We don t have any friends or family in the body shop business so I ask who would have done the work. He tells me that in his experience kids do things when they re not with their parents or away from home. He basically accused my daughter and family of lying to me. This accusation made me uncharacteristically angry and I realize that I was screwed and Michael had no intention of ever helping rectify the situation or making the repairs.We are ultimately left with paying for the same repairs for a second time. I m now in the process of reopening the claim and taking the car elsewhere for repairs. It will be interesting to see what else they find.My negative interaction was specifically with this Gilbert San Tan location and GM.Please learn for my struggles and find somewhere else to have your repairs done. This has by far been the worst experience I ve ever had with a vehicle repair or really any customer service situation.Service: Body & Trim

  Austin Arredondo
2 years ago
I recently got my front windshield replaced, by a company I won't mention here, and after the install was told by the tech that when they were installing it they left multiple scratches in my hood. Obviously I was frustrated but also was extremely concerned about getting the hood repainted as the grey on my BMW I felt would be hard to match with the rest of the car. I reached out to a few companies and decided to go with Service King for the repair.Right out of the gate, Ashley was on top of working between me and the glass company to ensure that they would cover the charges (which they did try to give some push back on). After that, I was able to get the car and had an extremely fast turn around which I was thrilled about however when picking up the car I felt that the hood was a bit off. I took it home and parked it, after looking it over myself as well as some automotive friends, decided it was obvious enough that I should reach out (first photo linked in this review).I was a bit apprehensive about how service king would handle the situation since some autobody shops will just tell you "that's how it is" but Ashley was extremely understanding and agreed after looking at the photos that I sent of the difference in color that I should bring it in. When I went to pick up the car, there was no obvious color differences and even looking at it at home couldn't tell anything obvious. Ashley explained how different techniques of painting may effect the outcome and how they approached it differently the second time to ensure no color differences.Overall, I'm extremely satisfied with the job the team at Service King did and want to give a specific shoutout to Ashley for being so easy to work with throughout the entire process! I would recommend them if you car about your car and the quality of work.Thank you again to the team at Service King and Ashley specifically for making this whole process as simple and easy as possible!Services: Painting, Body & Trim

  myron sanchez
4 years ago
Great place to get your car repairs done. Friendly service from the start to the finish. Rudy was our service advisor and he kept us in the loop every step of the way. Quality workmanship. My car looks great. The work was done well and finished ahead of schedule. If you need repairs done you cant go to a better place.

  Jan Lorenzen
3 weeks ago
Excellent work and customer service! Communication regarding my repair service was great! They even finished earlier than expected!

  Dipendra Adhikari
6 months ago
Very much satisfied with the service given by Service king Collision. I got my car in new look and 15 days before initial expected day and the tech involved was very helpful.

  Learnese Holland
10 months ago
The GM is a very rude dude to say the least. I had an appointment to have my vehicle repaired here through the insurance company. When I arrived the staff never even acknowledge that I was present. It took them fifteen minutes to even speak to me first of all. Secondly first they couldn't find my appointment then when they did find it they said they didn't have the paperwork. I was then told to call my insurance company. I Asked the guy why do I have to call why can't they call. He said I had to call them therefore, I stepped out of the building to make a phone call. Then the general manager comes outside and try to ask me what's going on. As I was explaining to him he tells me that I was making a scene and I said how I just gathered my things and walked out. He then said when you get ahold of your claims adjuster have him to call me. Little does he know I had already contacted service king and informed them that I didn't want my vehicle serviced here because of how rude the GM was. Also as I was waiting in the lobby to even be acknowledged, they was telling another coustom to pease rate them 5 star's because anything less than that is a ding. So sorry I never been to a more unprofessional place in my life. Especially, considering if the GM is rude this place has no hope. Please listen to all the real reviews and not the made up one's.P.S.You never know what someone is going through personally; therefore, you should always practice being kind.

  Michael G
a year ago
Service King San Tan did a terrific job on my repair. I was kept up to date through all phases of the repair process. Melody did a fantastic job with updating me and managing the repair process. She handled my repair with the highest degree of professionalism. Should you be in the position of needing a repair at this location, I hope Melody is your service advisor. She s the bestServices: Auto windshield repair, Body & Trim

  Alicia Paddock
a year ago
I was referred to this company by my insurance company to get my car fixed. I went into the office to schedule an appointment to get an estimate. The earliest appointment they had available for an estimate was almost two weeks later. I went in for my appointment and the lady told me that they couldn t fix my car because of the type of damage. It is frustrating when you wait that long for an estimate to then be told that you can t get your car fixed there. That should have been discussed when scheduling the appointment. Also, the employee I spoke with was rude and needs to work on her customer service. There is no need to treat customers in that manner when all I am trying to do is get my car fixed.

  Charene Maxwell
3 years ago
I received great service here. Gary was extremely friendly and helpful. He knew exactly what it took to fix my car. My car was fixed in a timely manner, the other 3 workers I spoke with was friendly as well and kept me updated about my car. I loved this place because they respect their clients and now my car is running well because, of there hard, great work. Thanks so much Service king collision your hard work. It is truely appreciated.

  Seth Morales
2 years ago
Great place to do business with! When I wrecked my truck these guys went over and beyond to ensure that my vehicle was back up and running and in tip top shape to get back out on the road again! I d especially like to give props to Gary Sullivan, the man in charge of getting my truck all back together again. They finished all the repairs I needed weeks faster than any other shop I enquired about and they were superb in giving me text updates every step of the way to keep me informed of my vehicles progress. I d recommend using them to anyone who asks. Very friendly, knowledgeable, and professional staff that will be there to answer any questions or concerns you may have about your repair. Thank you service king! I hope I never have to need your help in the future but god forbid I do, I will be back!

  The Great Adventures of a Kids Life
7 months ago
Complete Nightmare!!! Do not take your vehicle here!! Took my vehicle here for front end rock damage. The first time I tried to pick it up I had two long gouges along either side of my car. I had paint overspray in multiple areas including my dash! (Apparently they decided to repaint my car while the windshield was off). I also had chunks of paint everywhere. Then somehow I got rock damage all over the passenger side of my vehicle (which wasn't there when I took it in). They cannot properly paint a vehicle and I highly recommend finding a different body shop!Reply to Service King Owner: Service King had my vehicle for almost two months attempting to make things right . They ended up sending me to a different Service King body shop trying to fix the damage this body shop caused! They are all the same, Terrible!

  Benjamin Lacey
a year ago
I was greeted with disdain and showered with misinformation. 0/5Customer service was terrible. I came in early for an appointment, and the representative took one look at the damage and turned me away, saying they didn't have the parts. I talked about another issue, and he said we don't do that here after zero investigation or questioning. From the moment the conversation started, it felt like I was trying to get rushed out of their lot.

  Elijah Robinson
4 years ago
This is the spot for any work you need done on your car! Prior to this my 300 was serviced by a different Service King and the quality of work was frustrating and unprofessional and it made me upset but, I gave Service King a second chance and decide to go to a different location to get work redone and it ended up being a great experience, way better than the last one. The manager George who was very helpful and involved in the whole process ensured he would handle the work and relieve me of the frustrations caused by the previous visit and he delivered. He gave me updates consistently and made sure I knew what the status was. Helped me get my car back in a timely manner with everything sorted and asked for completed to satisfactory. Shout out to the crew here and thanks again!

  Jim franklin
4 years ago
Best experience ever at this Service King. I went to another place for estimate first and waited longer for that person to provide estimate than I waited while dropping off, getting rental car and picking up combined. Rudy Garcia was extremely communicative during process and I did not have to call once. My truck was done three days early. Does not get better than that.

  Liz
2 years ago
Honestly the staff was mostly nice, and they ve been super accommodating as I have had financial issues and haven t been able to get my bill sorted. I really appreciate that. I gave 3 stars since everyone has been mostly nice, and they ve been super helpful about my bill until today. The manager was extremely rude to me on the phone today, accusing me of not doing anything to try to fix the situation. He told me I haven t done anything special and I m clearly not doing anything about it. He told me his compassion has run out. Not that I owe anyone an explanation, but I ve been applying for loans, asking family for help, running a GoFundMe, applying to jobs, applying for grants, and working overtime when I can. Unfortunately I haven t been able to raise the funds. I m not sure why it s okay to be rude to someone just because you ve been accommodating and you think they re not doing anything to help themselves (we all know what assuming does) but it made the whole experience horrible. Looking forward to signing my car over and being done with this place.Service: Body & Trim

  Pamela Jose
a year ago
I used this business for collision repair to the right front fender and right outside mirror. The parts replacement was on point. Well done. The body repair was made as new. The refinish work was better than new.Service: PaintingService: Painting

  Glen L.
7 months ago
Bad Business lost my service today. As I write this in the shade cover of Service King parking, one of the employees showed off with a burnout out in his blue Dodge pickup as he left the entrance to parking lot . I hope at least it was his own truck and not a customer's vehicle??? Don't expect to do business with Service King Collision unless you provide your email. They have got to have your email because it's so important... They would rather not have your business if they can't have your email. That's why they lost mine..

  Adam Gadberry
3 years ago
These guys took care of my wife's truck quickly and completely. After having the rear bumper of truck pushed in, they knew exactly what needed to be done and worked with my insurance (USAA) to get it done right. Customer service was the best too. Thank you to everyone at Collision King!

  Dulce James
3 years ago
My Jeep was hit last August spent till almost November there because they kept Extending the time finally got it back and next day check engine light came on called them about it since the car had nothing wrong with it when It was taken in. They made me drive 25 mins back so they could tell me to take it to the Jeep dealership for an $150.00 check up out of my own pocket because if not they were not going to take responsibility for the lack of work they did on the car. Fast forward to now finally got the money to get it checked out RON the manger yells at me about the issue over the phone makes me wait another week for him to even look at my car now they say they will take car of the $150.00 charge makes me wait an hour for them to till me it won t be ready till tomorrow. Let me just say RON the manger is one of the most unprofessional people I have ever met. I regret taking my Jeep so much don t make the same mistake as me. They used the excuse that my car is old to put super cheap parts on it because according to them a 2014 year Jeep is VERY OLD MODEL like they said.Services: Tires, Painting, Electrical, Body & Trim

  Rian T
a year ago
Chandler AZ USAReally solid communication, always informed of progress. Almost daily updates on $7000 of repairs. Good quality and they do go the extra mile. I would definitely use them again.Services: Steering & suspension repair, Painting, Body & Trim

  Maricela Trasvina
3 years ago
Rude at check in, terrible communication, rude on phone when called to ask about status.This place has somehow managed to turn a 4.4 HOUR job into an 8 DAY+ job and I am now being told -on day 8 of a 4 hour job- that it will take another couple days because they ordered the wrong part and they won t receive until Friday morning. Add to this the terrible attitude from most employees we have spoken with trying to get updates because at no time did they ever advise us of any delays (we only ever found out because we called Days into the repair) however, we did get a text 2 days ago saying the car was almost done, but when I called today to see when I can get it they don t even have the parts? What is going on at this place?I have had this exact same repair done before at a different service king and have gotten the car back the very same day.I ve already complained to my insurance company, and I m about to start filing more complaints...Service: Body & Trim

  Cathy Wilt
4 years ago
I was happy with Service Kings, friendly staff and great service. They kept me updated on the progress of my vehicle and it was done to my satisfaction. They also took care of getting me to and from my rental car. I would definitely recommend them to anyone.

  Sean Barker
4 years ago
Just picked up my car after I got into 2 collisions in the same day and they handled both claims perfectly and professionally. The quarter panel and rear bumper cover are fitted well and the paint looks gorgeous. Really nice work.

  Jordan Mills
4 years ago
Thank you for an honest and good experience after dealing with my car being hit. Rudy was honest, informative, and proactively reached out to me like he said vs. me having to followup. My car was deemed a total loss, but you all made this experience much easier after the stress of the aftermath of an accident.