Gerber Collision & Glass

4.3 (68)

  477 N Cooper Rd, Gilbert, AZ 85233
  (480) 632-4747
  gerbercollision.com
  Claimed

Auto body shop Auto bodywork mechanic Auto dent removal service Auto painting Auto repair shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mark Hanna
a week ago
This place is awful. Worst repair service ever. They will try and screw you anyway they can and are in league with the insurance company, so don't expect new parts or even parts that fit. Find someone else for your repairs, anyone else would be better then this place. They are rude and will make excuses and good luck on a warranty repair. Just awful!***I don't know who "Brent" is, I never got a call from anyone. The experience I had with your office staff and workers telling me "That's Just How it is" and the "Fit" normal just shows me you guys are terrible and you didn't want to help me when I picked up the car so what changed?" Don't use this place people. It's terrible like I said.

  RaMar Orgeron
4 months ago
Gerber did an *outstanding* repair job on our Mustang hood and bumper. It looks like a new car. Kayle communicated with us throughout the process and was great to work with.

  Edgar Chang
5 months ago
11/03/2023 Update: Nicole and team have done a wonderful job despite the challenges they faced with the supply issues caused by the auto industry strikes. They were able to replace the negatively affected pieces and did an interior detail which removed most (almost all) of the damage that was left prior. I send a big thank you to Nicole and her team at the Cooper Rd location for their help with this matter.I had previously left a positive review because the team truly did do a good job. I left feedback stating that in the process of deodorizing the vehicle many stains were left. Gerber called and offered an interior detail which I, at the time, declined because I planned to wipe it down on my own. I am late to posting this, but turns out, whatever product was used left permanent etches/stains in the clear plastics of the vehicle. It is quite the unfortunate oversight that has left permanent damage to my vehicle.

  idalis hernandez
5 months ago
They did a great job fixing my trunk latch. They also left the inside of my car spotless which was amazing. My only concern was that the final price was $100 more than the estimate. So I would recommend expecting to pay a little more if you re paying out of pocket. Staff here is not the warmest. A couple people are so you I hope you get lucky :)

  James Seebach
a month ago
Did great autobody work on our Honda Odyssey. Very accommodating and helpful with rental car management.

  Tony Morris
a month ago
Going to be working on our family car... they're very accommodating and glad they will be able to get the car done soon.

  Russell L
11 months ago
Excellent job done on my VW Passat. Timely, efficient, and the vehicle looks like it was never backed into now. You d never have known it had been involved in an accident now. I hope I won t be back, but if the need ever arises again, I will take my car to Gerber.

  Sayvien Ortiz
a year ago
I had some auto body work done on my car. Reached out to this location got an estimate scheduled right away. Soon after i brought it in for repairs and they surpassed my expectations of and finished vehicle before estimated time. Nathan and his staff did a great job I highly recommend this location. Thank youService: Body & TrimService: Body & Trim

  Colette P.
a year ago
I was involved in an accident that was not my fault and I was not happy!BUT I was extremely happy with the repairs and customer service with you! My car looked so beautiful when I picked it up! It looks brand new!! They even cleaned the inside, which I was not expecting! They went above and beyond my expectations to repair my car! I was even able to leave my Rental car right there as it is a Drop off place! That made it super convenient!Thank you so much! I will be referring you to everyone I know! Services: Tires, Steering & suspension repair, Painting, Body & Trim

  Connor Lee
a year ago
After our family van was rear ended, we took it to Gerber for repair. They were quick to get us in, assisted getting us a rental vehicle, and ensured they would do everything they could to make the process easy and quick. Nathan and his team kept us updated along the way and we couldn't be happier with the results!

  shawn Wells
5 months ago
Ive had to take two of my vehicles to these guys and ill do it again. Friendly,very helpful,and just straight up honest.

  Josh Rusev
a year ago
Have had more than one collision repaired by these professional folks. They stay communicative throughout the process and are willing to go the extra mile to ensure you have a great customer experience. I would highly recommend.

  Miss Yums
2 years ago
This place was amazing. Literally did such a. Good job. My car was in for a massive repair due to a rear end accident. I picked it up a day ago and it looked like it never got hit. And I had front bumper kind of stinking out from me a couple months back and they popped it back for me. And my car was clean from the inside when I picked it up. They a real one for popping my front bumper back when they didn t have to.

  Christina Carey
a year ago
Gerber and Geico were both fast and efficient in getting my car in the shop and estimated. Even though my car was determined a total loss, I appreciate them for how quickly everything was handled so I could get in a new vehicle.

  Andy
5 years ago
Kayle and Frank are awesome. They provided superior customer satisfaction that Farmer's insurance failed to do. I was very happy with the speedy communication via text, emails, and phone call. My car was delivered on time as promised. I highly recommend this body shop for their honesty, excellent customer service and repair needs. Thank you again Kayle and Frank.

  justin dye
6 years ago
Frank and Lauren both made the repair experience as good as one can expect. Communications were regular and succinct, which helped to manage my expectations. The repair took longer than i expected, due to unseen damage that wasn't detected until the car was on the alignment rack, but overall, a good experience. I'd use them again.

  Alex Rezabek
3 years ago
Had ins work done and the door that got replaced the rubber is now melting and gets all over my hands. Told them about it and they said that's not their problem. I'm trying to trade my car in and this should be included in the lifetime warranty. Not 1 of the other 3 window rubber pieces which are original have done what the 4th is doing which is original also. Wouldn't go back here

  scott smith
3 years ago
Would have given 5 stars but they were too busy to help me as a walk in. I had to make an appointment for them to look at my minor vehicle damage.They seem very capable and professional. They were polite and helpful and seem to have a great reputation.

  Jason P
6 years ago
Fast, friendly and works with insurance company. I own about 50 vehicles and have had plenty of experience with collision companies. I can honestly say Gerber makes it as easy as it could be. I will be recommending them to anyone who needs a honest, upfront, no hidden fees and beat of all they do not do a bait and switch. Thank you

  ron Milo
5 years ago
Promised to communicate by text. That lasted for one text. Promised the repairs in a week (work week, 5 days) they finished in 12 work days (M-F) only communication was when I called. Same story. Waiting on parts. Or going into paint. When they finally finished. After numerous calls that day. They finally called to tell me my car was done. The time was 4:40. The close at 5:30. Really? 50 minutes to find a ride and inspect the work? I will say. The final work seems to be acceptable.

  Protoform X
6 years ago
Very frustrating experience. I picked up my car and some damage had not been repaired and there were additional deep scratches on the vehicle that were not there at drop off time. Lauren had told us that NO damage remained on the vehicle except for the windshield, which was damaged from a previous incident. We really expected the car to be at 100% when we came in. The owner came out and argued with me about how the insurance company was not going to approve repairing the rest of the damage. Honestly, that may be the case, but it's not Gerber Collision's place to argue that with me. I'll take it to my insurance company and work it out with them. Gerber also admitted that they could not see the scratches on their intake photos. He offered to *try* to "buff out" the new scratches, but he couldn't guarantee they'd actually come out. Needless to say, I left Gerber Collision in a much worse mood than should have been the case.

  Brian Goodell
a year ago
You all did a great job! All the text updates as you were going through the repair processs and calls from Alex shortly after was great. Service: Body & TrimService: Body & Trim

  Victor Napolitano
5 years ago
I brought my car by to have scratch inspected prior to lease return. Scratch buffed out while I waited at no charge. Great people and great service!

  Tammy Berry
2 years ago
The absolute best car booboo fixers in the world.Awesome staff and management. Kept me updated everyday. Took good care of my car.

  keith tiffany
a year ago
They were friendly and worked around my schedule, the repair was extremely fast.

  Alvin Klement
7 years ago
Frank and his team are awesome. Excellent attention to detail and works quickly. Cant give them kudos enough... Ask for Frank and he will take care of you.

  Miles A
2 years ago
Not a collision repair shop, they only do dent repairs and "don't have the tools" to replace a simple quarter panel.

  Mike Powell
2 years ago
They do great work in an acceptable time frame. Reasonable pricing.

  John Gerrard
5 years ago
Quickly estimated the damage and the cost of repair. Completed the repair in a timely manner. Professional and friendly staff.

  Jason Asar
7 years ago
Very disappointed with everything starting with their offices paper pusher to them blaming their poor organization on vendors. If you are looking for a quality shop what so ever please save your time.

  Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday Closed
Sunday Closed

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