Family Automotive & Diesel Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Combs
2 weeks ago
We are so appreciative of Chris & his team at Family Automotive & Diesel Repair. We called several other businesses & they were booked out several weeks. They did not refer us to another business. When we called Chris he got us in right away. He was also booked, but because we were out of town, he said just bring it in and he would try and take care of us as best he could. He saved us. He got us in and out. He was honest and a great mechanic. He really saved our trip! Thank you so much!

  Julie Dybus
a week ago
Jason and Chris are awsome please take your car needs to them. They will definitely hook you up.

  Jessa Deaubl
2 years ago
I took my vehicle up to Jason early on during the pandemic for a concerning coolant leak (thought I wrote a review for that already). I was worried the leak might be a significant problem, but he was able to service it and get me back on the road to Tucson quickly and for a lot less than I expected cost-wise. I'm getting ready to take it back up to him to have some additional work done. Willing to drive 100+ miles to have it serviced here because I know the team is reliable, cost is reasonable and work is done with a lot of care. Thank you so much for your exemplary customer service and satisfaction!

  William Seltzer
a year ago
For me, the mark of a good auto repair shop is how they perform not when everything goes well, but when hiccups happen. They've worked on our fleet vehicles before without issue. Well, I brought my personal van in for repair, ran into a hiccup, were reasonable throughout the repair process, and they handled everything with integrity. Kudos to Jason for being a stand up guy and for being transparent, reasonable, and honest. It is obvious that, especially in this Arizona summer heat, these guys are hard working and want to do what is best for their customer. Nod to Chris for his communication throughout the repair. I will be returning.Service: Engine repair

  Nick Pierceall
3 years ago
Took my powerstroke diesel to Jason for a coolant flush, water pump, and some electrical repairs. The young lady at the front desk was very polite. Jason was extremely responsive and thorough with explaining what needed to be done, including phone call updates along the way. The quote he gave me was outstanding, and he completed everything faster than I had anticipated. Support your local small business and look no further, Jason is the real deal!!! A++++Services: Electrical repair, Engine repair

  Debra McGhan
2 years ago
These guys were awesome. Got me in and diagnosed and fixed my problem fast and for a reasonable cost. Great place you just have to plan ahead and be patient because it is a small, family owned and operated shop. Awesome service.

  H20 co. film and photo
a year ago
I recently used arizona family auto repair.I own a 2004 fully manual ford escape. had roughly 220,000 miles on the engine but is in all around great condition. By this I mean that the engine still runs great & the transmission is also working well.Well my it started dying randomly on me while I was driving.upon my own research i discovered that it was most likley my efm or (electronic fuel module). A 230$ repair.I took it to family auto told them my diagnosis & asked them if they could confirm my issue.3 days later after not hearing anything at all I finally called them to see where we were.They told me that I was wrong & unfortunately needed a new clutch and flywheel. A 2400$ repair.I was initially confused as to how that could be the issue as I had not experienced any difficulty getting the vehicle in or out of gear and it seemed wierd to me that the clutch could cause the truck to studder then die as if it wasn't getting enough gas.But knowing the trucks mileage.I paid them the 2400$. They did the repair.Fast forward 2 months. I'd driven the truck maybe a total of 30 miles over 5 small trips to work and boom all of a sudden it was doing the same exact thing!Dying on me after shuddering like it needed gas. This time I assumed it had to be something to do with the electrical system. I'd just ruled out the efm and the clutch was brand new.Frustrated I took it to Larry Ford who promptly told me that I needed a new clutch & flywheel!!! Yes about 60 miles after just put one inI towed the truck back to family auto & showed them my diagnostic from Ford stating that I needed the repair they supposedly had just done after only having driven maybe 60 miles!Again they said they would look into it.They said it made no sense that I would need a new clutch so fast & that Ford had to be wrong.another 3 days later and me having to call them. I was now told. "Your clutch and flywheel are fine! ""It's your emf or electronic feul module!"I told them;"that can't be,� because when I brought you my truck that was what I told you I thought was wrong with it, & you specifically told me that"no"." It was my clutch and would run me the $2400 instead of the 230$ ."Chris who I spoke with kept his cool but quite flustered informed me that "that wasn't what he remembered." & that he swore"I had issues with my tyranny slipping when I brought it in.."then charged me $230 to do the fuel pump.They misdiagnosed my issue then sold me the most expensive possible fix first instead of trying the cheaper alternative. that's not to say that when they opened up my truck I very well may've been close to needing my clutch replaced.I may've been able to get another 5,000 miles out of it or maybe not. who knows.But the fact was the issue that was causing my problem was not my clutch! wether it was going to be in need of repair soon or not, that right there left a terrible taste in my mouth from them.I understand that Ford assumed the same thing & even understand them saying I should replace my clutch when they did . It was probably close to needing repair.But they completely denied misdiagnosing my truck.Now there saying that both parts were failing at once. if that were true they would've noticed it the initial time I brought my truck in & would've told me"yeah your correct your efm is bad,but so is your clutch & flywheel are all needed."� but they Didn't.They told me my emf was fine.I'm guessing that cause and effect were the only diog they actually did as ford misdiagnosed the same exact issue.so I feel like it's possibly a very commonly misdiagnosed issue.So I don't think that they purposely tried to get me to buy the most expensive fix but as a customer, them not being able to say"oops we were wrong but you really were getting close to needing a new clutch so u should be happy we replaced it." would have left me� feeling a ton better then them denying any mistake at all, then charging me full price for the emf they told me was fine at 1st. Left me feeling indignant as a customer.

  Down2Mob Overland
5 years ago
Jason has been working on my Dodge Ram diesel and my Jeep wrangler for about a year now. The quality of work and time that Jason and his crew put in is unlike anything I have experienced. He has done everything from motor work, tuning and rebuilding my transmission, welding tire carriers and brackets, he also installed a very complex onboard air system for me and took a lot of time on it for a great price. I recommend all my friends to go there.

  Matt Fife
4 years ago
Awesome shop, honest crew. Had them work on my truck for an oil leak. They found the problem one of the big name dealerships couldn't find and they fixed in a timely matter with an affordable price. Highly recommended!

  Alexis Soto
5 years ago
I ve been going to this shop when needed for about 2 years. They are reliable, honest and charge fair prices. I will support this business over any chain And hope they will be around a long time. Thanks guys for the great service!

  Dawn Black
6 years ago
Jason is friendly, honest, doesn't waste your time with thing's that don't need to be done. Has you in and out in a timely manner, been going here for a few years.

  Justin Harvey
3 years ago
This place is awesome. They didn t have what I was looking for but instead of leaving it there they actually looked it up and gave me a number and directions. Very good customer service.

  David Hays
a year ago
This used to be a great place to go now it's the normal repair shop jargon can't do this can't do that don't know I don't know what happened but after 8 years I'm moving onService: General repairs & maintenanceService: General repairs & maintenance

  Ryan Hardy
3 years ago
Awesome place i was out here visiting my family i live in california my ac went out on my C5500 truck 112 outside i took it to Family automotive and diesel repair and they had it fixed within a couple days i went to 3 other shops they all told me take it to the dealer they could not fix it

  Kenneth Kohnhorst
6 years ago
Jason and his team have done phenomenal work for a very reasonable price. Very honest!!

  Debra Chase
6 years ago
Very honest and reliable. We get all of our repairs and maintenance done here and you should too!

  K L
3 years ago
Could not be happier to have such fantastic and honest service for my vehicles.Services: Tires, Electrical, Oil changeServices: Tires, Electrical, Oil change

  Chris Miller
3 years ago
Jason will not stop until its right. Absolutely one of the best guys out there.

  lisa marie lara
5 years ago
Went in for a check engine light. Great customer service, really kind and helpful! Thank you!

  Zachary Hertter
3 years ago
Excellent service. Been a customer for year and will continue to be a customer for years to come!!

  Jamie S
a year ago
Best place in the east valley (Gilbert Chandler)Services: Transmission, Carburetor cleaning, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto body & trim replacement, Auto glass replacement, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Transmission, Carburetor cleaning, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto body & trim replacement, Auto glass replacement, Auto maintenance, Auto brake replacement, Battery, Oil change

  TJ Hamel
8 years ago
Great honest service. Best in the valley.

  Adam King
7 years ago
Honest, very good, honest, very good, honest, honest, honest. Yep, just that good.

  customer care speak nowTony Dicandilo
5 years ago
Justin knows diesel truck

  jamie stigh
9 years ago
Best place in the Valley

  Salvador Bustamante
2 years ago
Awesome, love it..

  Michelle Baker
3 years ago
Honest and dependable

  SAMMY
4 years ago
Horrible place