Ward & Family Automotive LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Linda B
2 weeks ago
Very impressed with Joey's knowledge. He actually returns calls, keeps us up to date when he will be here and comes when he says he will. That has not been our experience with other mobile RV repair around Bullhead City. It's a nice change. We felt his prices were reasonable. We will definitely call Joey again when we have an issue.

  Tom Brown
2 weeks ago
Joey and his helper are a credit to their trade. They came out and did a full service, replaced my fried instrument panel and replaced my soon to be failed cooling fans. Awesome job at a fair price. Thank you, gentlemen.

  Lance Linnenkohl
a year ago
I got Joeys name and number from Forest River to utilize for an electrical issue on a 2022 NoBo travel trailer. He arrived on time with his helper, and I explain to him what was happening. Plugging in the trailer was tripping the power source outlet GFI. If you shut off all the circuits but the converter circuit it worked fine. He pulled the front cover off, said it smelled burnt and said it needed to be replaced. We agreed for me to order a replacement box and I received it in three days. I called him to tell him it was out for delivery on Thursday and he advised me that he was too busy and couldn t do it until Monday morning. He s never reached out since then. In the meanwhile, I hired another young professional to do the install on Saturday. Imagine our surprise after installing the breaker box/converter and having the exact same problem. Well, it turns out Mr. Joey didn t actually investigate the power source GFI and that turned out to be the issue. A $5.00 part. He charged me $150 service call for the diagnosis that was incorrect, and Forest River obviously will not reimburse me. I am out over $500 now from his mistake. He has a business phone that has a mailbox set up, but is always full so it s hard to get a hold of him. He also doesn t return text messages.He also did some major cooling system repairs on my neighbors diesel pusher and he put the engine cooling fan on backwards, causing the motor to overheat while on the road doing a cross country trip. He had to pay almost $800 out-of-pocket for the repair and of course Joey has never reimbursed him. Not a good business person, or mechanic.Service: Electrical

  Pearle Gillett
a year ago
Where to start. So many problems with our class A motorhome. So far Joey has been amazing.He has been promt, honest and fair.Thank you for all you have done so far, Ward and Family. We are from Canada and would not have known what to do except for this company.Highly recommend them.Services: Auto engine diagnostic, Battery

  Jerry Dortch
a year ago
Joey helped us when we were traveling through the area in our motorhome the week before Thanksgiving. No one else would even look at our vehicle. Joey did a lot of work on our old engine and we got home to Colorado without a hitch. Highly reliable and competent! Thank you, Joey!Service: Auto engine diagnosticService: Auto engine diagnostic

  David Warkentine
a year ago
Ward was a very likeable guy who came out at the time he said he would, found that an air bag was faulty, replaced the shocks, ordered the air bag while he was here and when it comes in (10 days) he'll install it and pull the front jacks so I can take them to be rebuilt and then he'll put them back on our motor home. He came back and installed the air bag, determined that the front jacks didn't need rebuilding saving us $465, and installed two regulator valves on the air suspension. We were good to go and promptly drove 1,200 miles with no problems. Great guys and great service.

  xystophi
a year ago
Our water pump failed due to an electrical short which I could not locate. Ward Auto isolated the issue and got our water running again in under an hour. What can I say, water is essential and Ward took care of us. You ROCK!Thanks again

  Eric Kristy Adventures
2 years ago
We have a Class A Diesel pusher. Had some leveling issues. Joey helped over the phone & headed our way right away. He is very knowledgeable and will use him again if needed. The key is there mobile.

  jt
3 years ago
Joey is the man! I was stuck on the side of the road(1993 oshkosh cummins) and called Ward Auto to get help. Joey showed up 2 hours early and had me on the road again in 30 mins. This guy is a genius. I would never have figured out that it was the ignition relay. If your in mechanical trouble and need an expert mechanic to save the day then Ward Auto is the place to call.

  Inactive MSN
3 years ago
Fast, friendly, onsite service! Came to house for an intiial review of our RVs transmission. Hooked us up for a second review. Appreciated the honesty and referral. Highly recommend. Will use again if needed.

  Jeff Lage
3 years ago
Ward s was prompt, cam same day, diagnosed the problem in minutes and fixed it on the spot even provided a discount.Thanks Joey!Service: Air conditioning

  Don Sams
2 years ago
Was rescued no power in Motorcoach they got us up and running swiftlyService: ElectricalService: Electrical

  Ed Brady
2 years ago
HONEST, FAIR AND LESS THEN THE DEALER..I could not be happier, i will use Wards for All my RV needsTHANK YOU WARFSServices: Steering & suspension repair, Auto engine diagnostic, Oil changeServices: Steering & suspension repair, Auto engine diagnostic, Oil change

  Anthony Pensiero
10 months ago
Didn't seem like they wanted to do what I called them for.

  james armstrong
2 years ago
Very pleased.with service provided. to fuel filter.

  Rosendo Limon
2 years ago
Good food good service and the Margaritas are the best in town