TAG Automotive Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  AUT USA
8 months ago
I was so impressed with TAG automotive repair. My son and I arrived in Flagstaff yesterday and his car wouldn t start anymore. We dropped it off early morning. Gene called us in less than 30min with a quote for a new battery. The repair was finished in one hour. We really appreciated the great service. Gene explained everything well and was very courteous. Highly recommend TAG!

  Ian S
3 months ago
I had an oil change and drain plug replaced; nothing major. But I definitely want to give a positive review for a place when they treat you well. Service was quick and professional.Update. Since my original review I have taken a few vehicles in for repair, diagnostics, and general peace of mind. These guys are solid. Their prices are fair, service and repairs are done reasonably fast, and their work is very good. Probably one of the best mechanic shops I have been to. Last time I dropped off a vehicle my wife asked why I go to TAG; my answer was because they have talked me out of repairs they didn t think I needed. That builds trust.

  Michael Passanissi
a month ago
Another 5 star review! I've had all kinds of work done here and I'll keep coming back. Thanks again!!!

  James Holeman
2 years ago
Tom and Gene and crew are the best. Don't look any further for rock solid service. I've taken our vehicles there for years. One of our favorite locally owned and operated small businesses.

  Harris Gunderson
4 months ago
The two owners are fast and knowledgeable. They don't beat around the bush and they do not upcharge you for things you don't need. They have been around for a while and local families.

  Nickie Hutson
10 months ago
TAG is the only shop we trust. Their work is outstanding, they're honest and straight forward. After another shop told us we had $6k worth of problems, TAG took the time to properly diagnose and fix that AND what the other shop missed. We were treated like family. I can't recommend them enough!

  D M
4 months ago
Horrible service they forgot to pack my bearings. My front end froze up and damaged considerable amount and they would not own up to it. Do not trust these people horrible service.

  Jared Wendel
a year ago
These guys are awesome! We were traveling through Flagstaff when we discovered a bad sound coming from our motor. We stopped by a few places but they were all too busy, but then we discovered T. A. G. Automotive. They not only diagnosed the problem in 3 minutes (dying alternator), but also squeezed us into their already busy schedule and got it done in less than an hour. We can't say enough good about these guys!

  kurt
a year ago
Found these guys on Yelp with high rating, and had our 2003 Nissan Frontier towed there when it wouldn't start. They diagnosed the problem quickly as a clutch pedal switch bracket failure which would prevent ignition. Being as the truck is 20 years old that part is not available any longer so they took the initiative to rebuild the bracket and fabricate a fix. Really impressed with their initiative and responsiveness. Highly recommend!!!

  Michael Pilcher
a year ago
Tom and Gene have been servicing all my vehicles since they founded TAG more than 10 years ago. Always upfront and honest, fair pricing and spot on estimating when the repairs will be completed. Great at diagnosing and the repairing the difficult problems the first time. Two Thumbs up!Service: Auto maintenanceService: Auto maintenance

  Joanne Bousquet
a year ago
I live and work in the Grand Canyon National Park. The heater in my car stopped working! Brrrrr! The first shop I scheduled an appointment with, cancelled the day I took off work to get my car fixed. I called several shops in Flagstaff and Tag automotive was the only one who agreed to see my car. They were able to fix my water pump and get me back on the road with heat by the end of day! So grateful for their service!

  Mariela Torres
5 months ago
10/10 best mechanics ever, Im from out of state and they fix my truck fast and, really affordable you guys are the Best!!!

  Ken Haynes
8 months ago
I m never going anywhere else. This shop is fast informative and super friendly. I appreciate the walk in availability for emergency breakdowns like I had. The upfront pricing and courteous nature of the gentlemen here will keep me coming back. 5 Stars all the way.

  AJ
2 years ago
A very professional place. I called on a recent afternoon and asked about pricing and availability for brakes and oil change. Gene asked a few pointed questions to see if rotors were needed - while he was working on a car. What nice guy to still be able to help on the phone and give a quote. Born and raised in Flagstaff but been gone for the last 20 years. Only shops and mechanics where I personally know someone do like Gene did. The next morning the car was done. Nice! As far as pricing goes, fantastic! I read the local reviews before I made any phone calls and after speaking with Gene I was confident that TAG would take care of the situation.

  Cory and Laraine Anderson
a year ago
These guys are awesome! I was passing through Flagstaff from Utah when I could hear a vacuum/air leak on my Nissan. I stopped in and within 5 minutes they had it diagnosed with a new part on the way. I wasn't over charged and they guys were so kind. I had a great experience with Tag.Service: General repairs & maintenanceService: General repairs & maintenance

  AJ DiBetta
10 months ago
Friendly and fair shop! Fit me in last minute since I was out of town and my brakes were not working well. Brought it in first thing in the morning and it was done in about an hour. I recommend!

  Julie Figueroa
2 years ago
I cannot thank the mechanics at Tag enough. My husband and I were stuck in the snow in Munds Park and they were the only company out of the 15 our insurance called that was willing to help us. We were 90 minutes from home and desperate for help. Not only did they come out quickly but they four mechanics and discovered that there was a damaged vacuum tube that was preventing the 4 wheel drive from engaging. Had we simply been towed we wouldn t have been able to drive ourselves home. Everyone was very professional. We had a great experience.Service: Car towing

  Michael Smith
2 months ago
Fair price, quality work, good guys !!, Will be my new local automotive shop

  Theresa Jones
4 months ago
Great body work . Nice job and it didn't take 3 month to complete it. Thank you all at T.A.G.

  Weldon Ryckman
3 years ago
Fall 2019, TAG replaced my brakes and wheel bearings. They also worked on my A/C electrical and coolant system.Spring 2020, I brought my truck back to them to service it before I did some long-distance driving. After inspection, they told me my wheel bearings were shot and that I should replace the brakes as well, to be safe.I reminded them that they had replaced both of those 6 months earlier. They were kind and told me they would warranty out the wheel bearings and replace them for free. Great news! They also replaced my shocks during this visit.Ten days later, I m driving across the country and keep hearing this grinding sound. When I bring the truck in to a mechanic in Michigan, they tell me the wheel bearings are toast.I replace them with this shop in Michigan and they ve been great ever since.The whole situation makes me wonder whether the wheel bearings ever got replaced via warranty during my May visit. I don t have any record of them being replaced, because as the representative at TAG told me, it wasn t worth the paperwork and time. I felt at the time that I should have gotten something in writing, but I took their word for it.They are the only mechanic I ve used in Flagstaff, and some things they ve worked on have been great, but the whole wheel bearing situation was a let down.As I m getting ready for another long drive, and would like some service on my truck, I would like to bring it here, but I m worried.

  Inok Alrutz
2 years ago
I noticed that when I pushed my brake pedal it was almost to the floor before it would resist and engage, so I called them up and asked if they could have a look at the situation.Gene came out and had a look right away, and discovered that I had leaks in both my brake lines and that they wouldn t likely last the day. They asked if I could leave the car overnight and or get a rental car for a day and I explained that I ve got 4 kids and I m their only parent, plus I m new in town and so don t have many people I could call upon to help me out. Given my situation, they shuffled some things around to make time, and we lucked out that they happened to have all the parts they d need.They got my whole front brake system replaced in less than 90 minutes and for under 4 digits! It was an unexpected expense but they made the experience very workable and they literally may have saved my life and my children s lives by not letting me to drive home with what could have become zero brakes at any time.I will definitely use them again if ever I have a mechanical issue with my car.Service: Brakes

  Kaitlin Dickinson
2 years ago
I was really impressed with TAG Automotive. I got a quote from University Auto for $2,900 to replace the radiator and heater core on my car. Concerned that the quote was too high, I called TAG Automotive for a second opinion. Gene from TAG Automotive was shocked when I told him the price I was quoted, and he told me I could bring my car over to him and that he'd look over it the next day. I dropped my car off to TAG and the next day Gene called me and quoted me $1,397 with tax for replacing my radiator and heater core. I told them to go ahead and do the work on my car, and they had it fixed and back to me within 4 business days. Thanks to TAG Automotive, I saved $1,500. As a young woman, my biggest fear when my car needs maintenance is being taken advantage of by dishonest mechanics. Take your business to TAG Automotive and you will get quality service from honest mechanics.

  Ian Smith
9 years ago
These guys are fantastic. I've trusted both of my cars to them over the past 3 and a half years, and referred many others cause it's tough to find trustworthy guys who get the job done right and back their work up. Never any problems they couldn't handle on my old civic, and always got fair prices, quality parts and free estimates. They will beat any other shop's prices and will give honest fair advice. They love their work and won't mess up your car. Thanks again Tom, Gene and crew!

  Nate See
7 years ago
Honest mechanics are few and far between- Gene and Tom are the exception! I'm always hesitant to visit a mechanic- there's so many bad ones out there, you never know what you're dealing with. I've been to TAG multiple times with 3 different vehicles. Gene and Tom have always been honest, straight forward, and good on their pricing. There's been more than one time where they could have lied and ripped me off, but they told they were truthful.I had a front wheel bearing go out on my old car. I was ready to replace both front wheel bearings, but they talked me out of it- they talked me out of paying them more money! My truck quit running while on the road, and I had it towed to TAG. I was expecting potentially $600+ in repairs. They determined it was something with the ignition, which ran $150- again, they could have lied, and charged way more, but they were honest!Stop by or call TAG before visiting anywhere else in town!

  Courtney Haynes
8 months ago
These guys are the best! They care about their customers and your safety is #1. Better priced than others I ve called for the same work.Thank you Tom.

  Carol Heston
a year ago
We were about to leave for Florida towing our camper home from Flagstaff when we realize the engine was overheating. We unhooked came to T & G auto repair and they were so kind to help us on the spot and get us fixed so that we could get on the road great professionalism and honesty and just all over good guys to work with! Thank you guys so much!Service: Engine repair

  Garrett
2 years ago
I can t say enough about these guys. Some of the nicest dudes I ve met and they were lifesavers. I came in on a Friday morning with something going on in the back end of my van. I m not from Flagstaff and needed to get back on the road or else I would ve been stuck here through the weekend. At first they were doubtful they could help me because they were slammed but offered to take a look. 2 hours later they figured out what was wrong, made a quick fix and sent me on my way. I couldn t believe it. Gene and his crew are incredible and if you are ever passing through flagstaff with car troubles I d HIGHLY recommend these guys. 5 stars isn t enough.Service: General repairs & maintenance

  Tempest Black
2 years ago
I called in to TAG automotive to get an estimate on an expensive repair. The man answering the phone let me know that my engine was up for recall! If he hadn't said something, I would have been paying thousands out of pocket. They are absolutely professional and have the highest integrity, would recommend.

  Chad Jensen
2 years ago
Our brake lines blew out coming off the freeway to get gas. Major incident, had to call tow truck and police. Terrible morning and terrible start to our trip. TAG was not even open yet but they answered the phone and had zero problem being our superhero for the day! They diagnosed the major issue with blown brake lines and found the parts not even in flagstaff. After we enjoyed bike riding around Flagstaff for the day they called and had us back on the road before the shop closed for the day. They saved our trip and even our pocket books. We thought it was going to cost an arm and a leg but they totally took care of us. What should have been a horrible miserable day turned out to be just a inconvenient memory. Thanks guys, your are rockstars!

  Timothy Haynes
11 years ago
They had a price quote as good as any in town, and they were really down to earth guys. Easy to talk to. They get the job done, which is the whole point of car repair. You can't always expect them to kiss your butt with "friendly" customer service, but instead they're honest and professional, which I would prefer over customer service any day... especially with my car. I needed a new clutch and clutch hydraulics, and they had it fixed in 3 days, exactly when they told me they'd have it done. The price was exactly what I was quoted on the phone. The reason I haven't given them 4 stars is because the clutch noise never went away. But my car still starts and drives. The bottom line is this: I trust them to do what they say they'll do, unlike a lot of car repair shops in Flagstaff.