Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Vladyslav Piddubnyi
8 months ago
UPDATE:I was able to leave this shop at Thursday evening. I m grateful for the job they ve done, I have no more issues with the truck. Price isn t cheap, but it s expected. I wish it could be done faster, but it is what it is.~~~~~~~~~~~~~~They will lie about the timeline of your repair.Monday - brought a truck. They didn t look at it until Tuesday.Tuesday - they diagnosed the truck, gave me an estimate and told that it will take 2-3 days to get the parts in here. I NEED to leave this place ASAP, so I called my boss in Chicago, and he was able to buy all required parts and ship them overnight, so I can hit the road. When I called the shop back - they said that there is no need to sent the parts, they will find it here and I ll be able to leave on Wednesday.Wednesday - I checked out of hotel, spent 6 hours sitting and waiting at this dealership. When I came in - they told me that it s all good, they ve got all the parts. At 4 pm they tell me they have no time to do it, and it s going to be done tomorrow.At this point I m exhausted, stressed out because plans for my whole family are completely ruined for the next week. This isn t a cheap service they provide, and however I have to be listening to the false promises every day. I do not recommend coming to this shop, unless you absolutely have to.
Sharon Weems
7 months ago
They don't COMMUNICATE or call you. The two times I've had my truck in there, 2 and 5 days longer than told. I had to call to get updates, and both times, the bill was significantly higher than quoted. ($1500.00 & $1700.00). Not one time did they call me during repairs. Unfortunately, there are not a lot of choices for truck repair in Flagstaff.
Geovhnnoi Freeman
5 months ago
In and out. Found the problem had the sensors in stock. Replaced and had me back on the road. Highly recommend this shop.
Ashour Marwan
9 months ago
I went there today, I have 2019 pete with derate problems. They quoted me $4500. I drive on derate all the way to Phoenix got this guy to clean egr sensor with brake cleaner and clean main air filter done a regin for way way less. These guys are a scam I hope they don't last. BE WARE BIGGEST SCAM.
The McBrowns (The McBrowns)
a year ago
Driving through Flagstaff and we were having some issues with our Skoolie (bus turned family RV). It s so hard to find a place that will help with buses and we were worried about breaking down in the middle of nowhere that is the SouthWest. We called to let them know we needed some quick help running diagnostics and to troubleshoot what the issue could be. They were kind enough to do both at no charge and gave us the peace of mind to hit the road safely. THANK YOU y all made us feel safe in our travels!!!!
Mark Young
8 months ago
Was riding a bike and was raining and rode in the shop and asked if I could get some air and you know what they told me? Don't have a chuck for air for a bike!!!! Wth you are a diseal repair shop how you not have a air chuck for a bike where they do that at? Got tiered of waiting so I dipped and they looked at me like n)((@ what you doing in here where they do that at sad
josh LEITHAL weapon
2 years ago
Mike the service manager is DA MAN!! THANK YOU for the quick diagnosis and repair to get me back on the road see you in your new shop next time around
Marc Vane
3 years ago
I want to send a very special thank you to the employee Kyle who helped me with the transmission issue on my 1992 School bus conversion. He was nice enough to get the head mechanic Mike out to look at my vehicle quickly and determine what was needed for my repair, since it was a self-repair . Additionally he was able to point me in the right direction and save me hundreds of dollars, and get me on the road quickly. When you're dealing with such a large investment like a diesel truck or van it's important to deal with the company that works on the up and up and know that you're getting the right care. Thank you very much to Kyle and the whole team at RWC, you saved the day while I was on the road traveling!Service: Transmission
Deborah Doane Kersey
4 years ago
Well my husband Elvis and I always leave comments and remarks whenever and wherever we go for service or places to eat.....the staff here are simply AWESOME and thorough... the area and location are simply beautiful. Maybe the owner could remodel it up a bit with newer chairs, fresh paint and or some vending machines for clients. Otherwise...really nice people (JD and the other staff are very sociable and nice to talk to. I love people who are straight up, honest and outgoing. Thanks to you all for a pleasant experience.) Wish them all the best in life. Also, if you come here for service or to buy anything...don't mind the people walking around. They do not bother anyone and seem nice too.
Patsy Miller
a year ago
Finding some one first to work on my coach was tough. I found RWC in Phoenix Az. Great folks, told Tommy I assume the GM. what was going on and what happens, he told me they could handle it, great. Where do you live, so I told him. We have a shop in Flagstaff will talk to them get back to you. He talked with Mike Welker went over every thing with him, bring it up I can handle the problem. Went to Flagstaff dropped my coach. They handled every thing, delt with the manufacture, got the parts, delt with the computer and programming. Runs like new. Great job to all of you at RWC. By the way, took great care of the interior. Didn't have to clean.
Kandy Buesa
3 years ago
I ve used this company before and understand that they are a small branch but they have really gotten to be very unprofessional lately. I called this business today to find an air compressor for a customer s truck. Gave the parts department gentleman the info he needed to find it and he said he d have to look it up and give me a call right back. He took down my phone number and hung up. Usually it only takes roughly 10 minutes tops to find a part via VIN search at any dealership. I called this guy back after about 15 minutes and he said he was still looking for it and would call me back. I explained that I needed this info as soon as he could because the customer was in a hurry to get back on the road. I ended up calling the customer after about 30 more minutes of waiting for RWC to get back to me to explain what was taking so long to find this part and he responded that he was going to take a different route in getting the part because this company was taking too long in finding it and he had to be back on the road ASAP. This place never called me back at all. Very unprofessional and obviously don t care about customers.
Charlie Ballard
4 years ago
This is the WORST mechanic shop I have ever dealt with. If a 0 stars were possible they would have gotten that. I noticed some of the the 4 and 5 star reviews are for a motel... go figure. Took a week and a half to find the problem and their idea was to throw parts at it and hope they stick. Ridiculous establishment. Go elsewhere.REPLY to response. What would I change?... It seems to be a corporate culture thing. I had similar situations in your Phoenix Metro locations. In fact I try not to purchase International Trucks since I have to deal with the RWC Group.
r k
4 years ago
It s really small place. I went in to possibly fix fog light which was under warranty and service mgr gave every excuse in book to brush me off (i guess they don t get paid on warranty) even when i can you get part so i can stop by here to fix it he said i have to write you up you have to leave deposit on part . They weren t all that busy either 5 uniforms were hanging out in little office they have . I said all this to say if you need work done on your truck find somewhere else they won t even want to fix fog light .
Andy Larson
6 years ago
Had a problem that three other shops couldn't figure out. These guys dug into it and didn't quit till it was fixed for real. Been a couple of weeks since the repair was completed and the truck is running better than when I first bought it. RWC should be proud of Mike and his guys there in Flagstaff. I'll remember this shop for a long time. Great work.
H
9 years ago
Great hotel! I stayed here this weekend and loved it. Dog friendly and the rooms are huge. I got a single bedroom and my large dog had plenty of room to run around and the bed was enormous. Also the accept comcheks from truckers which is a huge win. If i have to get my truck fixed in flagstaff, this will be the place i stay at first choice.
greaterbaatezu
2 years ago
Relatively new truck (220k) that kept throwing false engine codes, half the power sockets didnt work. Refused to install an inverter (I dont entirely blame them, but CPAP machines don't run on DC). Reeked of cigarette smoke. The ELD they have uses your phone data and is MONSTROUSLY agonizing to get set up for use. They only avoid a 1 star rating because truck pick up and drop off are super simple and the guys in the office and shop are super personable (5 stars to those guys).
Gretta Ramos
5 years ago
It was the holiday week 4th of July I needed a repair done or my truck they were very courteous and nice excellent service and they got me in and out and I was very pleased. I would definitely go back there again.
Scott Warner
9 years ago
Brought my motorhome in for an alignment. Mike and Kaitlyn are a pleasure to deal with. Bennie the technician is an awesome guy who kept at it till it was done...and done right. I highly recommend this shop.
Norma Lee
3 years ago
Expert repair and honest people. The only down side is limited parking. Call ahead if you can for appointment, they are known for their integrity and reasonable turnaround.
C.J Lane
3 years ago
They were able to locate the part that I needed when no one else in town could including the local RV shops ! Will definitely go there again to find parts for my 22 year old RV!
J A
7 years ago
Absolute first class all the way, great mechanics, and as honest a group of people that I have ever encountered in 15 years of otr driving - these guys are my go-to mechanics for everything for my truck.The best.
Sue Thompson-Doty
6 years ago
We are so thankful to everyone there that assisted us in getting our motorhome back on the road! You were honest and your expertise was obvious from the moment we spoke with you! We would highly recommend you!!! Thank you!!!!!!
Head Ache
9 years ago
the RWC employees have a great attitude the only thing I'm not liking about this is they can't give me the correct estimate to get my truck repaired they see a problem they call okay no problem fix it tear in to it another problem ok another estimate why not just tear it all the way down to where it needs to be and you don't see any more problems and then give us an estimate anyway the motel is great I love it roadway inn
Miss Eva Roo Roo Diaries
3 years ago
Major thank you to Mike and his crew for helping us out today! Great business and great crew. Highly recommend!!!
KH Autry
3 years ago
They got us ready for the road again. Needed ball bearings replacement. Honest. Hard working. Dependable.
Angick
5 years ago
The best and really friendly, stopped by to fix U-Join. Took them 2 hours! Do even think to use others mechanics go straight to them!
Chuck Williams
4 years ago
I have dealt with these guy for a year now and have never had a problem with them they are very nice and do their job well thanks ,C Williams Trucking
Michael Martinez
a year ago
Not very friendly open at 8:00 but not ready to work until about 8:30 I guess they have to get coffee first
Nilrem Pendragon
3 years ago
No weekend hours Google said they were open on sanitary until 4PM but I drove there and wasted my time and diesel and they weren't open
Wyatt B
3 years ago
Knowledgeable diesel mechanics amd sales staff. Friendly. Good selection of buses and trucks.