R & R Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  The Nomadic One
6 days ago
Ron and his crew give reliable work based in real knowledge in the field. I had an oil change and had to go to work before I could pick up my car from r & r ron called me and helped shuttle my car to help me out since I was at work and could not get my car. A very big thank you to owner Ron and Justin for going beyond his obligation to help me. You guys do great work! Thank you Ron and Justin!

  Krystyl Delgado
a month ago
I had a sensor come loose on my transmission. They took a look at it made sure all the seals were good and the threads all it needed was to be tightened. They tightened it up and told us to have a nice day after they tested everything to make sure it passed. Thank you R&R you're a lifesaver!! I appreciate you guys more than you'll know.

  AJ Jaye
2 months ago
The service definitely could have been better. I will never go there again. We took our cars for oil changes and came out with more fees without telling what the charge would be before performing a service and charging an exorbitant amount for an inspection on an old car and didn t complete a full inspection and then charged extra to look at a minor concern in the windshield. That should be included in an already expensive inspection that would not apply to service on the car. And we asked to call us before doing any service and they don t tell you the price so always ask ahead of time. And will just apologize for doing something wrong, but not offering to make it right. So this place may be right for others, but it s untrustworthy to me. And they claim they put on factory parts, but I wouldn t trust that. It s no better than the competition they say not to go to. At least other auto repair shops in the area give you an estimate, a price or call before performing service.

  James Allara
7 months ago
What an amazing experience. Had our college student bring her car here because it was shaking. Ron did a complete diagnostic and found nothing wrong. Didn't ask for any compensation even though it was within their rights. Highly recommend this shop in today's society that is so driven by the dollar. You will find nothing but honest hard working people who do the right thing at R&R Automotive.Thank you Ron for taking care of my little girl.James Allara

  The Wu
4 months ago
I believe (don't quote me) it has been in business for 40+ years at this location. Owned and operated by Ron this whole time. Parking is tight because they are very very busy. This is the only shop I trust in Flag to work on my cars. Very friendly crew who knows their customers by first name.

  Karen Collins
8 months ago
Highly recommend R and R. Our oil censor light came on while we were traveling from Texas. We were diagnosed, fixed and back on the road in an expedient amount of time. We consider Ron and his crew a blessing to us and to the Flagstaff community.

  Matt
4 years ago
I went in for an oil change, filter replacement, and tire rotation. When I got my car back the oil meter on the dash had not been reset and the glove box was on the floor of my car, not to mention my steering wheel had oil all over it. They also don't know how to give an accurate time frame or call people back. I won't be returning.4 months later and I find out they never replaced my air filter, and that they took my cabin filter out but didn t put a new one in. This place is a joke. I d give them 0 stars if I could.

  Mike Halland
5 years ago
Had a problem with a Jeep while off-roading near Flagstaff. Limped into R&R Automotive, and they got me in immediately and fixed the issue in less than 30 minutes. Honest, nice people, small town vibe and great prices. Thanks again guys!

  Elki Linnea
8 months ago
Please stay away from this shop at all costs. Although the owner is friendly, he could not properly diagnose the problems while simultaneously charging me in total 5 grand. And the work the shop did has not held, so now I have to spend additional thousands to get a new engine, which is what should have been done in the first place... Again, please find a better mechanic.

  Robert Waller
a week ago
Ron took my vehicle in and had it completed immediately.

  Amelia
a year ago
Brought my vehicle in for noise to get fixed. They diagnosed it and "fixed" it. I came to pick it up. It still sounded the same. These guys couldn't diagnose it correctly and were stumped at this job. They still charged me though and then sent me away saying they don't want to work on it anymore. Totally un-christian. I felt taken advantage of. And that was all my savings gone... no more funds for my little girl's education fees. I'll never go back and they ignored my calls and the BBB who contacted them. They can not be held accountable. Stay away!

  Kirk Verhoff
2 years ago
R&R did an awesome job of quickly and efficiently repairing my Diesel Ford Excursion! My son was driving it on a trip and got stranded in Flagstaff. We found R&R from other repair shops that stated they would be a great repair shop to use. They were right!

  Lori Rivas
5 years ago
A+++ Automotive Repair!!! Amazing staff!!! While driving cross county our van broke down. R & R Automotive truly goes above and beyond. Our van needed to be towed to shop and R & R Automotive was willing to stay late and wait for the two truck. He also went out of his way and drove us to our hotel. Highly recommend!!! They are honest, hard working and excellent customer service.

  Ethan Lynn
4 years ago
The actual work on my car was great. However, the customer service side was lacking. They didn't work on my car as scheduled. Brought it in for an 11 am, and it wasn't done the next morning. Also, they didn't call when my other car was done. The office area is cluttered too. The owner is a very nice guy who runs an honest operation

  Adria Rhoden
5 years ago
My boyfriends van broke down in flagstaff on his way from Orlando to San Francisco. The wonderful people at R&R had it fixed in no time, and allowed me to pay over the phone so I could come pick it up on a Sunday when they were closed. I drove it the rest of the way to San Francisco with no troubles and have R&R to thank for the peace of mind knowing that the van is running great.

  Pawn Broker
8 months ago
Best shop in town. Local and honest. I have been dropping my cars off there for 20+ years.

  Ted DeShong
7 years ago
They are good enough that a highly respected competitor recommended me to them because that shop was busy for the next 3 days. The tow truck arrived 2 hours late at 4pm and I was told they could not get on it now until the next day. They went ahead and put their electronics checker on it and said your PCM module has failed. They ordered the part and had me on the road by 6pm that same night. I did NOT have to wait until the next day. They worked on my truck outside in the drizzling rain. Excellent service. Very busy shop. Excellent techs. State of the art test equipment. Kudo's to Ron Stump and his team.

  Jeff Goode
3 years ago
First time at the facility. Took my F350 in for noises under the front end. Took it in to be checked and to let us know if the front end bushings needed to be replaced. They test drove it and then found a bolt that was semi-hidden missing and then repaired an exhaust leak, I did not know I had. First time leaving a shop for under $100. Very honest and dependable. I'll be back

  Jeff Schwartz
10 years ago
Highly recommended. R&R took about 15 minutes to correctly diagnose the issue I was having, a failing wheel bearing, and made sure to bring me back to show me exactly what they were looking at. They offered a very reasonable quote and, even though it was 3pm the day before Thanksgiving, got the job done. The first bearing they put in turned out to be randomly defective, produced a low rumble when driving, but the mechanics stayed at the shop an hour past closing to make sure a good one was put in that day. The price they quoted was exactly the price I paid. I'll be taking my car back there in the future.

  Luke Tirado
7 years ago
I dropped my car off on Thursday morning and asked them to look at and diagnose a transmission leak and they said they could fit it in. They kept the car over night without calling me or notifying me. I called on Friday morning and they said they we're going to get to it that day. Again without any call or notification they kept my car all day and overnight. I tried calling again Saturday morning only to find out they're closed on weekends. I took my car and left. I wish I got the chance to judge them on the work they did rather than their communication skills.

  Chuck Howe
a year ago
Have been taking our vehicles to Ron for several years. They know their stuff. We've always been happy with the service and always reasonable rates.Services: Auto exhaust system repair, Auto water leak repair, Wheel alignment, BrakesServices: Auto exhaust system repair, Auto water leak repair, Wheel alignment, Brakes

  Tracey Jensen
4 years ago
Ron and his team really helped us out with emergency repairs to our vehicle. Great work, fair price and just genuinely nice people. Highly recommend.

  Dennis Hanson
8 years ago
Nice people, lousy attention to details. After the oil was changed in my motorhome and my Ford focus I lost the chrome wheel cover that was not put back on properly on my motor home and the bottom fiber engine shroud fell off due to improper install. Turns out to be one expensive oil change on two vehicles.

  Vitas Zukowski
6 years ago
Completely honest mechanic, where the staff goes the extra mile to give you good value. You can tell by how busy it is, how many people trust this place. My family has been going here forever for car repairs and has never had any problems.

  Rob Wilson
7 years ago
I'm a guy that does a lot of his own auto maintenance but when it's beyond my ability/time, I trust R & R to do the job professionally and at a fair price. They take the time to ensure the job is done right. HIGHLY RECOMMEND !

  George Newell
a year ago
Best automotive repair place in town.Always helpful. Always professional. Reasonably priced. Been going here for years and years.

  Kevin Gurley
5 years ago
This place is the best in town. They can do anything for your vehicle from a oil change to a timing belt. They are always have fair prices I have been taking all my vehicles to be fixed for over 10 years now.They have worked on domestic vehicles and foreign. High recommend this place.

  Ray Cornell
4 years ago
Car taken to troubleshoot battery drain. They told us it was repaired and sent us on our way. We discovered the issue had NOT been corrected. When we called to have it looked at again we were expecting a hassle and were surprised to find they would make it right at no additional charge. They were true to their word. Only wish it had not taken 2 trips to get it fixed.

  Isaiah Veale
7 years ago
The guys at R&R are very knowledgeable, honest, and trustworthy. We have taken our cars in for anything from AC work, to radiators, brakes, check lights, axle work and on. We've had them work on a Suburban, Yukon XL 2500, Silverado 2500, 1997 Ram 2500 with Cummins, 2009 VW Jetta Sportwagon TDI. We have been extremely satisfied with the repairs they have provided!!We highly recommend.

  Linda Stevens
7 years ago
Absolutely love the service. They are constantly busy for a good reason; hard work and great results. I appreciate them taking their time to work on my vehicle rather than rush it. Thank you for being such an honest and trusting automotive shop!