Mercedes-Benz of Flagstaff Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  T Perkins
a year ago
FlagstaffTraveling near Flagstaff AZ my Sprinter Van developed a transmission issue so I called Mercedes of Flagstaff. I spoke with Alex in service and he explained they were booked but offered to squeeze me in anyway. Upon arrival I was met by a young lady named Dallas who was extremely knowledgeable and helpful.Alex was able to quickly have the transmission diagnosed and unfortunately I needed a replacement. Alex immediately ordered the part and installed it the same day it arrived.Alex makes the service department at Mercedes of Flagstaff the best dealership I ve ever been to.Service: Transmission

  Carol&Robert Anderson
a year ago
We contacted Mercedes Flagstaff Service back in May while we were on a 6-week RV trip and began hearing a noise that sounded like a braking issue. The closest Mercedes Sprinter dealer was Flagstaff and we crossed our fingers hoping to be able to get in without an appointment. We spoke to Alex in Service and he was incredibly helpful and considerate of our situation. He also noticed that we were due for 2 recall issues that had not been completed. Despite a busy schedule, Alex worked us into the service schedule that day and ensured we were taken care of, including completing the recall items. Since we needed to wait for the issue to be checked out, Alex even drove us to and from a nearby restaurant so we could get some lunch. Definitely above and beyond what is expected! It would have been easy for Alex and the team to brush us off since we do not live in the area and would not be repeat customers. Alex told us he treated us like he would want to be treated if his family was on the road and had a similar issue. If only everyone thought that way!

  Paul Johnston
11 months ago
Hands down the best dealer service centre in the US! Everyone is busy & short staffed these days, l get it, but this service centre went out of their way to fit my Sprinter van in for repairs and got me back on the road in a few days! So rare to find!And although they didn t say it, l can tell they did everything possible to keep costs down. I got a heap of diagnostic & repair work done for less than a non-dealer repair shop would charge! So good!These guys do ALOT of Sprinter servicing / repairs too (lots of RV s pass thru Flagstaff) so you wont find a better place to service a Sprinter Shout out to Konnor and the service mechanics for taking good care of me and my Sprinter!!

  Dirk Schmidhofer
2 years ago
I called because i broke down in Flagstaff. The girl who answered the phone transferred me to the service department, which went to voicemail, saying leave your number and we will get back to you. They never did.

  Isaac Partida
a year ago
Great service! They told me they were down a technician, we explained our situation and they were very accommodating and got us out in a great time compared to most other services I've had for other cars!