Accu-Brake Flagstaff 4X4

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joshua Meyer
a week ago
I can't say enough about these guys. Super knowledgeable and transparent and helpful and great at what they do. I have used them for a ton of work on my '89 Bronco and my Durango and absolutely love everything about them. They feel like family and I trust them 100%.

  Ken Havlicek
2 months ago
I have a Ram 1500. I wanted to have the front end lifted and leveled. I also wanted airbags on the rear. I checked around. Accu-brake was recommended. I went in to talk to them. I found them to be very knowledgeable. They offered sound suggestions. I felt they were honest. They did the front end and airbags. I have been very happy with the results. For sure would recommend them

  Rob Gallagher
a month ago
Majestical (good for you if you get that reference). Yeah, my Jeep TJ was all over the place on the highway and they diagnosed the issue as the rear control arm bushings. They replaced those and it ended up fixing my Jeep's shifter shaking back and forth aggressively in 1st gear when I take off as well. So, bonus. Anyway, my first time there, but they do great work!

  Troy tortarella
6 months ago
Run as fast as you can. They left my brake reservoir loose and missing screws causing leaks. and soon after I left I realized driving down 6000 feet I had no brakes. The rear brake line they installed was loose. Thank god I am alive to share my story. I called to let them know what happened and still haven t heard a thing.Service: Auto brake replacementService: Auto brake replacement

  Jennifer Slater
7 months ago
Excellent service and wonderful people!John and Jack have been so helpful, honest and kind. Guaranteed your car will be in good hands, with trustworthy people and great service. Best shop in town !!

  Mary Ann
a year ago
Had issues - Truck stuck in 4-wheel drive on a holiday weekend while visiting family. Had to be back to work in California by Monday for work. PANNIC! This place was highly recommended by a few people. So made our way to them and they took care of us within 24 hours. The whole staff is amazing, very nice, honest and knowledgeable and their craftsmanship is top notch and their prices were very fair. Thank you all very much!

  Logan Hall
a year ago
Excellent customer service and didn t find something to charge me for. My lifted truck was squeaking crazy loud and I thought something serious was wrong. I dropped it off and Jack was the guy that I worked with and he was excellent and he reached back out to me and let me know that my suspension just needed some lube and everything was good to go. He didn t even charge me for that he said it was complementary. I was referred to this company by a Flagstaff local businessman who had high trust for this company.Amazing customer service for sure will be coming back to this business and will refer it to anyone I know!

  Conway James
3 years ago
First off..jack thank you for your honesty and customer service I appreciate all you and your crew did to get me down the road. I had my lift kit installed here on my ram 1500, jack told me ahead of time that it might take 2 days depending on any problems they endure during the install. I really didn't want to spend the night because I was getting my tires the next day. But they got it done and aligned and out before 5pm, I am a satisfied customer and told my friends where I got my lift kit installed and I am sure they will be in the market for one soon..thank you and job well done..

  Jeremy Perez
4 years ago
Honest, experienced, quality service at reasonable, competitive rates. Everything I'd want from an automotive service team.They took care of our 1990 Civic back in the mid-late '90s after being recommended to us. We were always taken care of with integrity. For a long time after that, we had our cars serviced by a friend who also did great work and whom we wanted to support however, when he closed up his business we came back to Accu-Brake last year. It was the same guys, they remembered us, and still provide the same excellent quality of work as before. Trust is the biggest factor for me, and I'm never concerned they're going to push a service or repair we don't need.I just got back from having them check out some brake noise. They let me know status of wear on all 4 sets of rotors and pads, that the issue was likely road debris and I still had a few months of safe use left on the front pads. No need to change them out yet. They cleaned them all up to get rid of any remaining debris and only charged me a nominal fee for the tire rotation I'd requested at the same time no charge for checking out the brake noise & cleanup. Looking forward to working with them for a long time to come.

  M BK
6 years ago
I have been taking my vehicle here for almost 5 years and have referred my family members and friends. I have always been happy with their work, they are truly one of the few honest shops here in Flagstaff. My vehicle has always been ready on time, no complaints.Highly recommended for any kind of work on your vehicle!

  Tom Elsass
4 years ago
John and Jim are great. I ve had multiple vehicles in here and every time they are highly communicative, offer reasonable recommendations and game plans for when money has been short. They educate. They listen. While I hesitated between 4 and 5 stars, I went 5 because while not every repair has been perfect, at the end of the day, their demeanor and tone is easy to work with and the have gone above and beyond many times. This is the shop I use. This is the one I recommend to others.

  Bryan Douglas
8 months ago
John and Jim offer excellent service for an exceptional price. All costs are up front and reasonable.

  David Leetham
5 years ago
Excellent source of information and parts. Jack, who runs the parts store, is very knowledgeable and passionate about the industry. He was a big help in helping me select a lift for my Jeep and readily shared advice and suggestions. Their sister service shop is also excellent! I highly recommend this business!!

  Chris Ostgaard
a year ago
A great place to work with. Everyone there is knowledgeable and they explain everything. Fantastic service and the prices are reasonable. They did an incredible build on my old 4Runner.

  Chris Cobos
2 years ago
Could of been 5 star, but when i spend 1900 to have the work done everything should be put back the way it was. They put a injection pump in and now the clutch fan plug not plugged back in loose fan shroud. Then the clutch fan cut the wires and put a hole in the radiator. Didn't even get to drive the truck 10 miles Was supposed to pull trailer out today to head back but nope have now i have to replace the radiator. So much for 30yrs experience, but i know it will be done right since im doing it my self. Update had a oil leak when i made it home come to find out the inspection cover on the injection pump where it say do not over tighten was cracked from being over tighten. Even if it was the last place i would never take it there. Please stay away!

  Timothy Ellsworth Bowers
5 years ago
Thanks for working on my XJ! I appreciated being complimented on how the vehicle is holding up rather than having it dismissed as "a clunky old Jeep". Very knowledgable staff found some lurking problems I hadn't noticed yet, in addition to the repair I brought it in for. John explained all the items found on inspection clearly and we had a respectful conversation about which needed to be done now, and which could wait. I've found my new repair shop. Thanks!

  Ben Ruddell
5 years ago
We worked together on a one of a kind custom 4x4 aftermarket job on a newish truck still under warranty. A year later everything is still solid; it is quality work. Flag 4x4 knows their stuff on custom work, including high quality OEM style work with a good warranty. They charge full Flagstaff prices (meaning high prices)... but the quality is worth it if you need something done right.

  Nicholas Norris
7 years ago
I've been taking all my vehicles to this shop for years. I like this shop in particular because they are willing to earn your trust. It's not a get you in and get you out kind of a place. It's quick service but only because they are great at what they do. The primary focus is proper repairs from Flagstaff locals that love thier town. I won't take a vehicle to a different shop as long as I live in Flagstaff.

  Chris Sampson
6 years ago
The worst place to possibly go. Store was decent but took my truck to them to have installation work done and they were rude as could be told me over the phone it'd take a couple hours to install the side steps I get it there they tell me it's gonna be over six hours Would not recommend this place to anyone. Not to mention they're prices are ridiculous 1500$ quote for ball joints Just the ball joints. Big o only cost me 1600$ for ball joints, steering stabilizer, and a couple other pieces plus labor and alignment. And they were the same ball joints flag 4x4 tried to sell me. Biggest damn joke of a store ever Wouldn't even give them a star but google wont let you post with a star

  Craig De Yong
9 years ago
I've been taking my truck here for about a year ever since my dealer invented something wrong with my shocks.I'm really pleased with Accu-Brake and recommend them highly. They are honest and reliable folks and provide excellent customer care.I recommend you bring your vehicles to them for any repairs.

  Herb Average Joe Schwieger
6 years ago
These guys are the best. I had taken my 2002 F150 to Ford and Menekie, who both screwed up the work and charged me an exorbitant amount of money.Flagstaff 4x4 never did any work without my permission, everything was solid. Even when I jammed my front end knocking my truck out of alignment off roading they had me in in 15 minutes fixed and back on the road, no charge honoring their warranty work.Let me say that my truck had numerous major problems before I took it to them and afterward I thought I was driving a new truck. These guys back up their work, honor their word and are excellent at diagnosing problems, I will be taking my new truck to them.

  Bill Flag
3 years ago
I've been taking my vehicles to Accu-Brake for almost 13 years. The quality, price, and timeliness of their work is absolutely unsurpassed. Small jobs, big jobs...always the same results. They've done everything from oil changes, brake jobs, bearing and seal repairs to a complete engine, radiator, and clutch replacement on my 1978 F-150.I'm always hesitant to have complex, specialized repairs done at independent shops, but not with AccuBrake. They recently replaced the turbos on my 2008 F-250, a job that requires the cab to be lifted. They did the job professionally and the truck runs great. They also recently replaced both of my thermostats. That's a five hour job that was, again, completed professionally and on-time.As you can see, you can take your vehicle to Accu-Brake for the most complicated repairs with complete confidence. Jim, John and Jake are automotive experts and they will take the very best care of you and your vehicle. They are the BEST.I took one of my vehicles to another shop for a throttle body fuel injection installation because I was told the shop was the best in town for that particular task. That was a BIG mistake. A job that was supposed to cost about $2000 ended up costing $4600!!!!....and, when I got the truck back, the grounding wire for the fuel pump was only connected with an alligator clip, one of the clamps on the fuel line was never tightened, causing a serious fuel leak and the brackets for both exhaust pipes were not reconnected and the pipes were hanging unsupported. They had to change the gear ring in my flywheel. The supervisor told me that the young tech worked hours trying to install the ring and eventually gave up. The supervisor told me that he got installed in 20 minutes. Yet, they still charged me $1200 in labor for that one task. Additionally, throttle was so sensitive that it is very difficult to move forward without spinning the wheels. When I complained about the problem, the shop supervisor told me that I'd just have to get used to it!!!So, why tell this story about another repair facility in a review for ACCUBRAKE? Simply, because ACCUBRAKE is tried and proven. I would have NEVER gotten this type of service from ACCUBRAKE and shouldn't have strayed away. They've worked on all of my vehicles; old and new, foreign and domestic with the same flawless results. There might be other competent shops in town, but can't get better than what ACCUBRAKE has to offer.

  Bruce Bryant
7 years ago
I started taking my trucks to Jim at Flag 4X4 two years ago when I bought an old Ford Ranger that I knew needed a clutch. The work was done correctly the first time and Jim even called to ask if I wanted the transfer case and transmission fluids changed while he was in there (no charge for labor, just for the oil).Trucks break down. However, it is comforting to have a place to take them that you can trust will diagnosis the problem correctly and not charge you for parts you don't need. I unequivocally recommend Flag 4X4.

  Rejean Houle
a year ago
Excellant communication, fair price. Easy to schedule. Got me in and out in timely fashion as promised. Rebuilt my entire rear differential. Thank you

  Krystal Sheridan
4 years ago
If I could give them negative stars, I would.The people who work here are rude on top of the fact that they are robbing people blind. I recently went here to have a smartstart device installed and they modified the contract under false pretenses. Smartstart confirmed that these fees were not part of their contract and it became clear that the personnel at Accubreak were just trying to scam me. No wonder they were so adamently rushing me to sign and insisting that I had wrong information even though they refused to speak with the SmartStart rep. In the end, they refused to install the device unless I agreed to their falsified contract. When we tried to ask for a copy of the paperwork they flipped out and tore it up in front of me. Unfortunately they think think they can get away with intimidating people into paying extra since they are the only contracted shop to install this particular device. No matter the service, I would NOT TRUST these people with anything. They are abusers of our local community and do not deserve our business.

  Peter Hicks
4 years ago
I had some rear end noise coming from my differential on my 1995 F-150. Went two a mechanic in Williams, had it for three days and said it was a shock rubber, not! It is hard to find a good mechanic. But, I found it at Accu-brake. They addressed the problem in a professional manner and fixed the problem. Like I said, it is hard to find a honest and up front mechanic these days. But, I found it at Accu-Brake. Thanks, John & Jack and all mechanics involved!

  JKing Jackson
3 years ago
By far the word customer service you can receive. Never have i ever been to an automotive shop and receive such mean/rude service. Take your vehicle elsewhere please it will save you a huge headache.

  Rich Gottschammer
4 years ago
I ve been trusting Accu-brake / Flagstaff 4x4 for 19 years now and they have never let me down, charged me too much or took any longer than absolutely necessary. Jim, John and Jack (next gen) are great and I would not use anyone else, extremely honest.

  Shelby Rutledge
a year ago
I have used John and Jim for over 20 years. They are extremely knowledgable, and always let you know what is important and what you dont need. Love them

  Weather Raine
7 years ago
Took truck to get shocks replaced. The nuts and bolts on the tires were not replaced properly. The bolts were rolling around in the hub cab. And possibly damaged the rods. What if I just kept driving and the tire fell off and I lost control of the vehicle!!!! Workers should pay attention to detail...and on another note...they don't provide military discount. I would take my vehicle to another place that does better service. Also I felt like I was being ignored the whole time I was there...poor customer service.