O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Warren Metchis
4 weeks ago
The staff at O'Reily's were amazing when my battery died in my 2011 Gmc Arcadia.Sometimes it's the small things that make a business great. Thankyou.

  Mary Ryder
5 months ago
Gotta Love O'Reilly! They have just about everything you need for your car and knowledgeable staff that's really Nice and Helpful! They even put wipers on your car for you and read the codes for the check engine light!

  Mark and Tami Longfield
2 years ago
Generally have everything I need to maintain our 2012 JKUR and 2017 Ram 2500 Cummins, and carry most repair parts too. Just did an alternator on the Jeep, they had it in stock.

  D Morgan
7 months ago
Unfortunately the manager isn't any better trained then some of the other employees here. I ordered a set Monroe Re-Flex strut assemblies for my SUV and was very specific about this brand having done research. I was told they could be ordered and in the next day. At no time did the manager say anything about not having these struts. When I came to pick them up they were O'Reilly brand and not Monroe. The same manager who placed my order said that they only had gas struts and couldn't get the ones that I ordered even though she had originally placed the order for these. At no time during the ordering process was this mentioned or discussed as an alternative. She knew I was moving and had already had a shop appointment to install them. All I got was an apology. She did not take any responsibility for not knowing what she had in stock or offer an alternative for my inconvenience. I would recommend other part stores that will stand behind their word or make it right when they fall short.

  Wandering Mobi
2 months ago
A helpful and knowledgeable staff, with the items that I need, when I need them!

  Christopher Wilks
7 months ago
Very unprofessional Monday I ordered a part for one of my vehicles went down Friday to pick it up 80$ in fuel completely wasted the employee I talked to never ordered the part I will never return to this store again and I find it very sad as I've spent well over 20k at orielys stores in the last 10 years I for one am extremely disappointed the gentleman I talked to while at the store offered to order the parts while I was there but no thanks I'm not spending another 80$ on fuel and driving back again.

  Peru Secrecy
6 months ago
Always helpful. Everyone I've ever dealt with here seems very knowledgable.

  William G.
a month ago
Very helpful guys who work there

  Dewey Levie
8 months ago
Great place to drop off your used motor oil. Just sign the log and drop off your oil for appropriate disposal. You can also pick up or get about any part that you need for your autos.

  Jenny Orr
8 months ago
Thanks to the whole crew. You guys are ALWAYS willing to help with whatever I have an issue with and need to fix. To the whole crew that's helped me this last few weeks and of course for years..I thank you! ALL OF YOU!

  Lorianne Cooper
11 months ago
The teller was very rude and was very smug. I asked a question about ensuring I was receiving the right parts, and he blew me off and laughed and said it's surely right. I had to return it the next day because it was the wrong part.

  Jessica Lara
a year ago
Knowledgeable staff and very helpful. Love how the staff understands "we're all broke these days"! And they make sure you're getting the best deals available.

  James Haynes
2 years ago
I moved to the outskirts of Prescott going on three years now. Chino Valley is still closer of a drive then Prescott from my property. Wasn't expecting much from a smaller town. They have really surprised me. Keeping a larger inventory then I expected. The items they haven't had. We're order promptly with no hassle. Even brought in a item I wasn't sure I even wanted just in case the next time I was in the store that they would have it in stock. Way to go guys.

  Chad Nixon
a year ago
Punk dude overcharged me & gave me wrong parts Friday at quitting time. Same puke does it all the time. Like to see him terminated & reimburse every customer he rips off!! Worthless convict employee. Talking with corporate now. Lol

  Sunny I
2 years ago
Was helped by a gentleman named Jeff & wow to the exceptional customer service experience. Normally I would of gone to Autozone but thanks to him I ll be bringing our business back here again instead. Very appreciative. Easy 5 stars.

  Shelley Fenner
6 months ago
Helpful staff, quick order arrival, easy experience

  AMY SKINNER
5 years ago
Very clean and organized store. Staff is very friendly and knowledgeable in their field. If it is not in stock they can have it for you, in most cases, the same day. Great at diagnosing our vehicles, from our import Honda to our Dodge diesel these people are great!!

  Alice D
2 years ago
I wanted to replace my headlights. Ken at O'Reilly was helpful in giving me what I needed and showing me mother options. He went the extra mile and was kind while doing it, I appreciated my experience here.

  Marc Swan
a month ago
Knowledgeable and friendly staff.

  Matt Twitchell
2 years ago
Was at O Reilly Auto Parts today, young man at the counter is perhaps in need of training. I asked for a lug nut, first thing out of his mouth was to go find it myself. I tried to explain I did know the threading, he said he wouldn t look it up. I left and went to AutoZone they took less than 30 seconds to look it up and it fit perfect.

  Greg & Chewie
2 years ago
First the woman that waited on us was very rude! Then she gave us WRONG parts! It's over a 60 mile round trip for us! Then when we took parts back the guy insulted my friend by stating to her " You did bring back the new parts and NOT the old ones didn't you!" NEVER will I EVER shop there again! NAPA now gets ALL my business!!

  Stephan Ekdahl
2 years ago
I cant say enough about TARA at Chino Valley and others working there. But, She went out of her way to find a match for coolant hoses I needed. So helpful with a great attitude. Pay her more $. Lol

  Floyd Sehy
3 years ago
While I was being waited on a call came in and was put on hold. A few minutes late they decided the call was more important and I was left standing there waiting for them when I could have been out the door. The place needs some good help who knows when and when not to take a call over a paying customer.

  bill burchill
a year ago
Great oreillys compared to most I ve been to they have the knowledge to help and not give me the wrong parts have most everything you need

  K3
a year ago
Very knowledgeable and helpful employees!!I was just helped today by "John" He was sooo pleasant and patient with all my questions! I'm learning to do alot of my own maintenance and he was so kind in helping me.I highly recommend Chino Valley O'Reillys!Thank You John!!

  Jess R
2 years ago
I went in for wiper blades and the gentleman behind the counter went out and installed them for me! Now that's service. He also gave me a tip for clearing the clog in the washer sprayer!

  rebecca powell
a year ago
Extremely helpful staff always willing to come out and help me in every way even though they're not mechanics they will do everything to help.

  Jonathan Klemm
8 years ago
It could've just been the day perhaps but most of their auto parts stores that I go to I have a pleasant experience. This particular O'Reillys the gentlemen at the counter were neither friendly nor helpful and it appeared as if they were on the phone, not with a customer but chatting with a friend or some such. I needed to have my check engine light checked and I understand that they needed to wait until someone was available to come check it for me , however there were three of them at the counter and only two customers waiting to check out. So I was given the excuse that they were just really busy and it would take a long time until someone could come out and check my check engine light.

  Leo Rich Severns (Master Technician)
6 years ago
These guys are very helpful. It is a well stocked & clean store, great parking and a convenient location on the south east corner of Centre & the 89 in Chino Valley.I watched the guys help a young woman & a baby who needed oil for her car-really cool.

  Constance Gee
2 years ago
This morning I noticed a crack in my front car window. Oh darn!, I thought - as I m driving cross country from MA and the last thing I wanted was to deal with that. On my way from Prescott, AZ north, I saw this auto parts store and stopped to see if they might have something to fill the hole and stop it from spreading. Victor was my knight in shining armor! He fixed it! And we had a fun discussion about VW Beetles as he did. What a guy! THANK YOU, Victor!