Jones Buick GMC Casa Grande

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carrie Gremard
a week ago
This was a good experience. I only had one vehicle in mind, the Buick Envision. I had a good running car, so this was really just a personal luxury I wanted. Manny didn't try to sell me a different model or color. I told him the exact one I wanted, the nice black one with the nice 18 inch rims. And that is what he did. He made that happen for me. Never in my wildest dreams did I think I could get a luxury car like this Buick. It is one of those times that when you leave the dealership, you don't have that knot in your stomach about a car payment, or wondering if you did the right thing. No doubts here! Manny and I had been discussing this car for a couple of weeks. He set up everything! Financing was approved, my trade in value was established, and I knew what my payment was going to be, and my interest rate. I had no pressure and no surprises when I came to pick up my new Buick! And that is the kind of experience I love! It was very pleasant and the easiest car buying experience I have ever had!

  Michael Duran
3 days ago
Was very dissatisfied with the All experience with the service department at the dealership where I purchased this vehicle six months ago I was never notified about the status of my vehicle. I had to call them 24 hours later being that we were approaching a weekend and want them to keep mytruck when I did contact them, they were very knowledgeable about the status of the vehicle and claimed my truck was going to need a brand new motor and that I was going to have to dish out thousands of dollars I advise them I had an extended warranty she said, didn t matter it probably wouldn t cover it. I feel they are trying to scheme customers and high volume debt. I told him to release my vehicle that I would be picking it up the next day and will be getting a second opinion.

  Blake Williams
4 days ago
Tyler Hoffman helped us with getting our new family into a Used Yukon Denali. He did a great job at streamlining the process for us so we could have everything ready to go when we got there. Drove all the way from Phoenix for this one and don't regret it at all. Thank you guys and make sure to ask for Tyler!

  Kristen Abbas
a week ago
You had my VIN number and needs for about 3 weeks. When I arrived, you didn t have the items needed to complete the requests for my vehicle. You sort of remedied that by saying you would either send a mechanic to my house on Monday (this was Saturday) or communicate with me to update the status. I agreed and made other arrangements for my transportation to and from work. You never came. I tired to follow up but no communication was successful. I made arrangements for transportation to work on Tuesday. I heard nothing. I heard back on Wednesday for Thursday but I had no opportunity for alternative transportation so we made plans for Friday. Your mechanic arrived Friday but, as I found out later, still did not replace my rear wiper. I still do not have a rear wiper at all. And no return communication on why. So, I still need my rear wiper. One positive, Myrna was nice enough.

  Maranda Garcia
2 months ago
Absolutely AMAZING!! 10/10 definitely recommend coming here for any service work. My only complaint would be the difficulty actually getting through to the service desk to actually schedule the appointment. I called a total of 5 times. The first 3 were on Monday, on the third call that day the receptionist for the dealership took my name and number and said she would ask someone to call me. Well, that never happened. Tuesday morning I called twice and finally was able to get through and schedule my appointment. So that would be my only complaint. The actual service appointment the day of was amazing. I waited for my vehicle and start to finish total time was 1 hour. Be patient with trying to make an appointment and you won't be disappointed!

  Mitchell Williams
3 weeks ago
This place is an absolute joke. Especially when it comes to vehicle service. I have a warranty issue with my brand new GMC, and I wanted to bring it in to have them take a look at it. When I pulled in, I was trying to explain the problem, and she interrupted me and asked me if I had an appointment. The woman was extremely rude and then told me that they were eight weeks out before I could even get the vehicle in. In my opinion this is completely unacceptable, I called Van Chevrolet in Scottsdale, where I originally purchased the vehicle, and amazingly they could get me in the very next day. Obviously, I d rather not drive to Scottsdale for a warranty issue that could be done here in Casa grande, but the drive is certainly worth an eight week wait. Again, terrible business. I would just stay away from this dealership altogether.

  Grant Goodall
a week ago
Had an appointment for an oil change , there was over an hour delay in commencing due to being short staffed that day. It was no big deal to me , the folks I dealt with were most pleasant and efficient.

  Steven Brown
a week ago
Had a sense of generosity and authentic concern for my purchase of my used vehicle. Never felt rushed or pressure to make my mind, on which I don't regret.

  Ronald Bittleman
2 months ago
I was happy to meet my Service Advisor, He was friendly, and got my car in right away. When I got my car back all the items I asked for were taken care of. The cashier was very friendly also, I told her I had a service rewards account, after she looked it up, I was able to use my points toward my service charges.

  Ben Colegrove
4 weeks ago
Natasha Pearson is the only reason I am giving a great survey. Sense I know how she works and because we worked together side by side. Don Plant is the man as well. Great people those two are!

  Bonita Rowe
2 months ago
Excellent staff on arrival thru delivery of our car. Super friendly and offered to pick car up if we ever needed anything else. We didn t buy our vehicle here as were outta state, but would certainly give them a shot next time

  Dennis Elliott
a month ago
I walked in and said noway I getting a car today you gave me an offer sheet I l we left went home came back an hour later. The deal you gave me was a good deal and my trade in deal was a real fair trade in.

  Brittnie H
2 months ago
If all dealerships were this easy to work with then more people would enjoy the car buying process. This is the first time in my 50 years on this planet that I did not hate having to buy a car. THANK YOU!!!

  Kenneth Bradley
5 days ago
Sales staff did a good job. Manny was great and the others I interacted with were great too

  Chris D'Elia
4 months ago
Everything went smooth and as promised. Advisor is a great guy. Reason why Ijeep going back for my services. That guy definitely needs a raise for what he does

  Jonathan M
a month ago
I had just purchased my GMC Sierra Denali 1500 a month ago from Jones when I started having issues with the brakes. I called them up, explained my situation, and brought it in. Jones found the problem was covered by my vehicle's factory warranty and got me on the road at no cost to me. Thank you.

  Rebecca Atkins
3 weeks ago
Felt like a person and not a number. Also the person got me the best price for my part snd he was just excited as we were.

  Melinda Birdsong
3 months ago
The last couple of times I ve been there I have received the worst customer service not sure if I want to continue at this location or go elsewhere. Your staff always makes me feel like I m bothering them then when I went to pay the cashier was extremely rude I asked her if I could use my ford points like I had previously used and she said no this is a gmc you can t used ford point on a gmc I tried to explain to her I did before and she then continued to tell me that her manager was pissed off that they used my ford points prior. Which I don t understand why since I bought my ford truck from jones and I had points so what does it matter? You re still getting paid!

  Chris Neer
5 months ago
Glenn was wonderful. Very knowledgeable about the vehicle. Took time to go over all features. Explained pricing breakdown very clearly.Craig in finance was also great. Quick, efficient and explained everything very well.

  Linda Russell
a month ago
Jones Buick GMC has always treated me with excellence. I have purchase four vehicles from them and have never been disappointed.

  Charity Fuentes
8 months ago
Update: my husband called and spoke to the manager, Sam, and he got the ball rolling and my truck was ready for pick up next day. I was told my truck would be filled up and washed when I picked it up. It was filthy and had a new ding on the back quarter panel just for good measure. Sam set up a detail for me at Wash N' Roll in town. They did a great job! However, Junior, shouldn't be a service advisor. He never once introduced himself to me, never followed up or provided any actual service.Worst experience at any dealership. I have had to call every time but once to find out the status of my vehicle repairs. When I was supposed to get a call back with an update, my service advisor was off that day and the message I left for another advisor was never returned so I had to go into the dealership to find out the status of my vehicle.The dealership has had my truck for over a month. It sat last week while the mechanic was on vacation. No effort has been made to make sure this was completed in a timely manner or that I was given updates.It's amazing what a follow-up call with a smile in your voice can do for your customers. Customer service is dead at Jones Buick GMC Casa Grande.

  Jacob Mendoza
5 months ago
Angel, took care of me every step of the way even though this was an out of state purchase.. the process was stress free and got everything taken care of asap. Would definitely go back with Angel if I ever need another vehicle.

  Pat Johns
5 months ago
They check most everything so I don t have to worry about my car.We have always brought car to dealer for repairs and maintenance. Jones dlr. is where I go for worry free care.I appreciate their efforts.

  andrew lukievics
2 months ago
Guido again was outstanding as a service manager. Techs finished car in great time. Entire staff treat me well

  Raymond Harris
4 years ago
Super proud of the awesome service and experience that was given by Jones Buick GMC. Went to work for a challenging option, pulled it off beautifully! Brayden Underwood and Eric Cunningham were super awesome and very informative, I was never left in the dark and left with a great experience, great price, and the vehicle I came for! Thank you very much you guys! Got a forever customer now!!

  Randy Zimmerman
7 months ago
Took my truck in for a charging diagnostic check. Was told If I could have it there by 7:30 AM It would be first into the shop. Dropped the truck off, never heard anything all day. Tried calling but only got a voice mail, left a message. Tried calling the next day same results. Drove to the dealership and spoke with a service tech who advised they had more cars than mine to work on. I told her I had an appointment for first thing the previous morning and she advised I didn't have a appointment with the service department just with the advisors. I ask for my truck back as it hadn't been looked at yet (a 20 minute diagnostic check) and went some where else.

  Jan Lewis
a month ago
Cynthia kept me informed on what was going on at all times. She was great

  Jennifer Hopkins
7 months ago
My service advisor was very friendly and quick to get me in and out. The supervisor even went on a short ride with me due to concerns I had about a "noise" my car was making. I was very satisfied with the attention I received.

  Kevin Connors
4 years ago
I purchased a 2019 GMC Sierra 1500 AT4 this past December and can't speak highly enough of the team who sold me the truck. Vanessa Bustillos, sales, and Eric Cunningham, sales manager, were extremely easy to work with, honest, and delivered on everything they promised. I love my new truck and highly recommend Jones Buick GMC Casa Grande if you're looking for a new car, SUV, or truck. 5 Big Stars!

  Deborrah Landry
6 months ago
I'm an unsatisfied costumer. I have a tire monitor light that won't go off. I would have to pay $145 to repair the tire valve affecting the monitor. I have a $125 credit from OnStar that no one would take the time to figure out how I could use the $125 credits towards my repair. I called OnStar they told me they would walk whomever would call them through the process. I'm not happy that this dealership does not already know the process and would send me away unsatisfied.