Larry H. Miller Dodge Ram Avondale

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacob Anderson
a month ago
I'm a first time car buyer and Bobby made everything super easy for me. I had met some family at the dealership after getting off work and he already had some vehicles lined up for me to look at. He listened to exactly what I wanted and made the whole experience very low-stress. I love my new car and it's all thanks to him

  Chad Miller
2 weeks ago
JR in service was not only helpful {found and fixed a rattle from an after market part) but also thoughtful (knew keeping my truck was going to cause me an issue on my wedding anniversary) when he explained that the concern was a safety issue. Thanks for making the hard call and keeping me safe.

  Jules Morgenstern
6 months ago
Bob is amazing we have purchased 4 vehicles with him. However the service department can use a good housecleaning. I wanted to ensure my trucks warranties would stay valid so I only service at the dealership. Normally I drop my truck off and get it a few hours later. Today, I dropped off first thing in the morning and told them I was staying since it was a quick service. The estimate I signed was $211. After 8 hours I saw my vehicle get pulled around. For a grand total of $800 for my 30,000 mile service. It was at wash for 3 hours and my truck had greasy handprints everywhere. I ve had issues in the past with trying to get recall work performed and this is the last time I ever go back to this dealer for work.

  Kikki Payan
3 months ago
So where to start from! Umm I have to say that coming to Larry H Miller was a good choice not just that but Arthur was able to see me and address all my need when I came to finding the right car for my family. The customer service with Arthur was amazing! I would definitely recommend coming to this place.

  Michael Parkman
5 months ago
I bought a F350 and have put around 2200 miles on it in almost 2 months ago from this dealership and it was definitely a mistake. Maybe it was because it was used but the salesman had no idea what was going on with it and just rushed me at all times to move forward with the purchase. I called in asking for a test drive and they told me it was ready only to find out it never went through inspection and I wouldn t be able to drive it. This happened 2 more times before I could even drive it and once I finally did I noticed some issues such as squeaky breaks, parts not being original, and the turbo seeming to not hold pressure and asked the salesman to ask the mechanic. I said pending on his response I ll purchase the vehicle and of course nothing was wrong with it at all its just a big truck as the salesman stated. While come to find out there s tons of issues and the list continues to climb. I wasn t going to post anything but this is ridiculous, the breaks are definitely going out, my heater doesn t work, check engine light for electrical problems and a failing ficm, and turns out quite a bit of the engine is not stock which was never disclosed even though I asked multiple times. The first issue occurred almost 2 weeks after having the truck and from then on I m finding new issues almost weekly with this truck, it seems at this rate the repairs will be more than the truck. It s disheartening because I chose to go with Larry H Miller as they have a high rating for quality and I was looking to spend a little more to get a reliable truck but this simply wasn t it.While parts of this dealership are nice they seem to be lacking in their repairs as I m reading lots of stories about their repair shop messing up and used cars not being in good shape. I have nothing to say about there ability to sell new cars but used cars I would be very hesitant and ask if you could have your own mechanic look at the vehicle. I would also recommend you ask they skip detailing your car they broke a ton of the door clips, didn t really clean it, just looks like they smeared soap on the truck.

  M D
2 months ago
I finally got what I wanted with the help of Arthur Badowski. He s really good at his job. He made it so easy and the deal was done. Thanks to you Arthur.

  Tia Rece
a month ago
I went to this dealership for one person, CHRISTIAN CRUZ. There is no way I was going to work with anyone else. He listened to what I wanted, did not offer me anything I didn't want, and he did not try to be a snake. He respected my decisions and was completely honest with me all steps of the way. He went above and beyond in taking care of me during and after the sale of my car. I made my purchase on 02/24/2024, and he called to check on me. When I come in to refinance or trade in my car for something else, I'll be looking for him. He has no idea how wonderful he truly is. He is the blueprint of exactly how a salesperson should be with each customer.

  Justin Rathbun
5 months ago
My Salesman John Robison was great and answered all of my questions. He made the experience enjoyable as that is always not the case when purchasing a vehicle. Make sure you ask for John when shopping for a Dodge/Ram, you won't be disappointed!

  Aman Kaur
6 months ago
I met Mr.Elvin Hernandez Salesman at Dodge Avondale Az dealership, our company made 3 deals with him, All deals were exactly as negotiated with No games, he was trustworthy , listened us, process was simple, quick and painless, communication over the email or phone was always clear. He was there for us when required and really a hardworking salesman, I would say he is a good asset to the dealership. If ever someone willing to purchase a car, look for Elvin.All the best Elvin and Thanks for all help.

  Steve Johnson
3 weeks ago
Just bought a new RAM. Our salesman, Bobby, was knowledgeable and professional. He was helpful and easy to work with. At no time did we feel pressured. Overall, our car buying experience was smooth and pleasant.

  Elizabeth DeFord
2 months ago
Our salesman Author Badowski was very knowledgeable and helpful in getting us into the retirement truck of his dreams. Not a first time shopper of Larry H Miller and recommend them to everyone.

  Isai Villa
4 months ago
I had the pleasure of working with Elvin at Dodge Ram dealership, and I must say, he exceeded all expectations as a car dealer. From the moment I stepped foot on the lot, Elvin greeted me with a warm smile and a genuine desire to help. He was incredibly knowledgeable about the vehicles and took the time to understand my specific needs and preferences. Elvin's patience and attentiveness made the entire car-buying process stress-free and enjoyable.What truly stood out about Elvin was his unwavering dedication to customer satisfaction. He went above and beyond to ensure that I found the perfect Dodge Ram that fit both my budget and requirements. Elvin's transparency and honesty were refreshing, as he provided all the necessary information without any hidden surprises. He guided me through the various features, answered all my questions, and even took the time to demonstrate the vehicle's capabilities.Thanks to Elvin's expertise and genuine care, I drove off the lot feeling confident and satisfied with my purchase. His exceptional customer service extended beyond the sale, as he followed up to ensure everything was running smoothly and offered assistance with any additional needs. I highly recommend Elvin at Dodge Ram for anyone in search of a trustworthy and dedicated car dealer who will go the extra mile to ensure a fantastic car-buying experience.

  Eugenio Arturo
a month ago
simply a 10 out of 10 experience! Bobby Cassidy was the nicest guy out there, he helped me look into a car that will fulfill my needs! and it ended up being my dream car! the entire process didn t took me more than 2 hours and Bobby explained every step of the way very detailed and carefully! now I own my first car!

  Corrie
6 months ago
We purchased my husband s dream truck at Larry H. Miller Dodge ram in Avondale. (Drove all the way from San Diego, CA.) And not only was it our dream truck, but it was a dream experience! From the sales staff to the finance team, everyone was very professional, and couldn t be more friendly! Our Sales person, Daniel Rakoczynski handled the entire transaction and was professional, friendly and made it a very comfortable and smooth experience. I would definitely recommend anyone looking to purchase a quality vehicle from this dealer.Thank you!

  kaan sozer
a month ago
I am going to do my best to write a completely honest review. I would highly encourage reading it. Not saying don't buy a car from here. I really did enjoy the Challenger I bought, but know what you're getting into. Hopefully you won't go through the headaches that I did.First thing is first, some of the 5-star reviews here might be fake. I had initially written another 1-star review, and then got a phone call from the dealership, asking if I could change it to a 5-star review. In return they offered to fill up my tank the next time I was in for service. (Update: I actually got a phone call again from them the next day after writing this review as well)The car itself came with many problems that needed to be fixed. From broken seats to transmission issues (slipping clutch and gears wouldn't engage correctly). Thankfully it was still within the 30k mile warranty so I eventually got everything except the transmission fixed. They were unable to diagnose and fix the transmission issues. I had to take it to Chapman Dodge for that.The purchase experience was probably the worst aspect of it all. They are real salesmen. They surrounded me with 3-4 people, really trying to push the car on me. The whole process took about 4 hours because of how persistent they were on trying to sell every single option that they had available. I did not buy anything except the extended warranty, and I highly regret it. It actually does not cover much. The provided list looks comprehensive, but it's fluff (practically a list of bolts, screws, and hoses). I couldn't get any repairs done using it. Also the loaner cars that the warranty provides are only given when your car is being repaired, and only if the repair is going to take more than 4 days. So you do not get a loaner car for the duration of the diagnosis period. If you really want extended warranty, I would recommend getting the OEM one from Mopar, and not their in house option.The service department is another problem all by itself. Sometimes it would take up to a week just for diagnosis. I had to bring in my car multiple times for the same issue. There were incidents where I would be on my way to the appointment, and I would get a phone call saying "Do not come". Also, they are not really knowledgeable. The slipping clutch noises were dismissed as exhaust sounds, and were considered to be operating at optimal performance (exhaust sounds and clutch sounds are completely different).Finally, if you do buy a car from here, be ready to receive calls and texts from them regularly, asking if you need a new car or if you would like to trade your existing one. They do not care about the do not call list. Even if you tell them that your car is totaled.

  Cynthia Jaramillo
3 days ago
Aldo helped us with answering all our questions and was honest. Thats something hard to find nowadays in a sales person. I would recommend Aldo to anyone trying to buy a vehicle. Thanks again Aldo!

  diana alfaro
2 months ago
Sebastian Rosas is amazing! He made getting a new car a breeze. He knows all about the cars and helped me find the perfect one. He's so nice and didn't rush me into anything. Answered all my questions with a smile. Sebastian made sure I was happy with my choice and even added some special touches I wanted. If you need a new car and want someone knowledgeable to help, go see Sebastian. He's the best! Five stars for sure!

  AlonzoCuts
3 months ago
Jesse the salesman and George the Sales manager did a great job moving mountains for me getting the best deal possible. Highly recommend them.Unfortunately I can t give my experience a 5 star rating based on the service I received aside from sales. I had to wait a week for my vehicle to be ready and I was told it was just a detail and that my windshield had to be replaced. When I received it there was no windshield replacement and I haven t been reached out to yet by safelite as I was told I would be and I was also supposed to be reached out to fix a light fixture that needed to be replaced as well.

  Tory
a month ago
Super friendly staff, good service and quality repair. Nice waiting area. However, I had an appointment for a set time and still had to wait 3 hours for an oil change. Regardless of whether you have an appointment, it is still first come first serve.

  BD Dunton
a month ago
Made appointment for my RAM 3500 Diesel Truck for Brake Flush, and Emissions equipment filter. Had the pleasure of working with Scott Randel as my service advisor. He s always in a good mood, and smiling. Help me out with a discount coupon for this service, and I highly recommend this dealership and service department for their excellent work and great service.

  Gonzalo Reyes
a year ago
My lease was up so I had to make a choice. To buy it or turn it in. KT the salesman help me out as soon as I got to the dealership. He was at the door and greeted me with a smile and a hand shake. Right away I felt confident that he was the right salesman to help me out. After going through my options he got me the best deal on keeping my truck. He did keep me updated with the progress of my buyout paperwork for my truck. I will definitely go back to get another vehicle.

  J
6 months ago
I am writing to express my deep dissatisfaction and disappointment with the recent experience I had at your dealership, specifically involving a 2020 Dodge Challenger purchase. I believe it is essential for you to be aware of the issues I encountered and the actions of certain staff members.I signed a deal for a 2020 Dodge Challenger on a Friday, and within a few days, I had not only buyer's remorse but also discovered significant issues with the vehicle. These issues, which were never disclosed to me, included the removal of the exhaust system by the previous owner, exposed live wires from the battery, peeling hood wrap, wheels that were spray-painted, and paint that was coming off. These are not minor oversights but significant problems that should have been communicated upfront.I reached out to your staff and even sent emails to General Manager Dominic to address these concerns. While Mr. Dominic did reach out and apologize, the subsequent actions of your sales team were far from satisfactory. Instead of providing me with options to resolve the issues, they made me feel like an inconvenience. I was misled and pressured into a deal that did not align with my best interests.Furthermore, I believe I was taken advantage of during the financing process. My current credit score was no concern to me, as I am a credit repair specialist and could work on improving it. However, I was placed into an absurdly high interest rate of 25%, which I believe was unjustified.I must emphasize that, at the time of this transaction, I was extremely fatigued from a 14-hour shift as a truck driver. Despite my exhaustion, your staff did not allow me to leave without closing the deal, repeatedly insisting that I wait.Ultimately, I made the decision to return the vehicle as I considered it inoperable due to the multiple undisclosed issues. To my shock, I later learned that the loan for the vehicle was funded by the bank while it was in your possession, even though it was returned to your dealership.I feel compelled to share my experience with others and to warn potential customers about the practices I encountered at your dealership. It is disheartening to label a business as unscrupulous, but my experience leads me to believe that Larry H. Miller Dodge is not a place where honest, hardworking individuals are treated fairly.I sincerely hope that you will take this feedback seriously and address the issues within your dealership. It is essential to maintain transparency, integrity, and respect for your customers.

  Jesus Rivas
2 months ago
Haven t purchased a vehicle here however the service department is the worst I have ever worked with. Have worked with Nissan, ford, and Infiniti, which were all excellent. I have never been as dissatisfied with a service department as I was with Lary H Miller Dodge Ram Avondale. The service advisor never reached out to me once for updates on the vehicle. I had to call him. The truck had to sit for 2 weeks before they even looked at it. After being at the dealer for over a month I got the truck back and it wasn t even washed, and they had my sun visors full of dirty hand marks. I had to get the rear window replaced, they did that but didn t even bolt the back seat in. It was all loose and rattling I had to bolt it back in myself. Didn t even offer a loaner vehicle, which I thought should be provided considering the work being completed was covered under manufacturer warranty. So I was without a vehicle over a month. If you want service completed on your dodge or ram maybe try Bill Luke you might have a better experience there.

  Katherine Rivas
a week ago
I bought a Mercedes GLA 250 here. Krys helped me so much he did the impossible to get me a good rate best sales man ever! If you re looking for friendly yet very professional service I d ask for KRYS!

  Dejuan Davis
a month ago
I had a good experience with them. They got to my vehicle earlier than expected and got the issue fixed quickly. I would have given 5 stars but the car was dirty inside with oil stains on the carpet and on the roof of the cabin that weren t there before we brought it in. Great customer service but disappointed in the interior.

  Steve Garcia
4 days ago
I would definitely recommend Larry H Miller. They did a great job on the truck. My service advisor Scott did a great job communicating with on my trucks recommendations. Thank you

  Kelci Peralta
3 months ago
After being turned down and sent away Aldo was willing to do the work and get me on the road in a new car. The best buying experience I ve had!!!! Aldo had the patience and understanding most salesman forget to have when dealing with a woman making a major purchase. He was very upfront and clear about what needed to be done and what I qualified for and helped me every step of the way and reassured me to make it as easy and simple as possible to trade in and purchase my new car! I won t be going anywhere else.

  lady
3 days ago
I LOVE THIS LOCATION, ELVIN HELPED ME WITH MY NEW CAR . I WAS IN AND OUT FAST AND HE HAS GREAT CUSTOMER SERVICE AND HE MADE SURE THAT HE MEET ALL MY NEEDS AND HE'S VERY FRIENDLY I WILL DEFINITELY BE BACK AGAIN. I RECOMMEND YOU TO COME HERE AND GET A CAR YOU WILL LEAVE HERE HAPPY JUST LIKE I DID

  Joe Tachis
4 months ago
I didn t actually visit the dealership. I made an out of state, online purchase. My experience was very positive. One of the easiest, most professional vehicle buying experiences I ve had, and I ve purchased quite a few vehicles. Arthur was fantastic to work with. Would definitely work with him again.

  Keri Parks
2 weeks ago
Absolute smooth process! Easiest buying experience. Arthur was considerate of our time and the drive time we had. Second purchase from here. Thank you so much!