Robert Horne Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Monica Schupp
a month ago
Each of my experiences here have been great. I ve been to other dealerships where they are packed with customers. This one makes you feel at home and prioritized. Staff is very welcoming and knowledgeable. Many thanks to Fred for his patience and expertise as we made our decision on our new Bronco!

  Mia Rose
4 months ago
Service Dept is great, but the Sales Dept is Phenomenal. Patient, kind, not pushy at all. I worked with Justin M. for over 7 months making my decision. He is theee best! He got me EXACTLY what I wanted, rate and all !! Honestly if you plan on buying a Ford go to Robert Horn, ask for Justin and tell him Mia sent you

  Mike Brock
4 months ago
Dedrick did an awesome job at getting the truck that my wife wanted. He s so respectful and kind, very much a gentleman. Took all our considerations to heart to help us get the truck she wanted. He even helped get the truck clean so it would look great. Even the finance manager that finished the paperwork was awesome. We have bought several vehicles from them and have always had great customer service. My wife loves it!!

  Brian Murray
3 weeks ago
Horne Ford mobile service is amazing. Way better than going anywhere to have your oil changed, Ford service or anywhere else. I needed two recall items replaced on my F150, as well as an oil change and windshield wiper blades. Two technicians arrived at my home as scheduled. Nice guys. We chatted for a minute- NO pestering me for additional things like filters, NO hassle at all. I mentioned I had some wires hanging down under my dash that I was concerned about. They glanced up in there and told me what they belonged to and that all was OK. A little under 45 minutes later they were done. I was pleasantly surprised when they told me that they had even secured the wires under my dash! No more hanging wires. And the price was less than any of the fast oil service companies out there. There is no way a tech at an oil change business would have known instantly what those wires were under my dash. Very comforting having two Ford trained techs come to my house and service my F150. I will never waste my time driving anywhere to get my oil changed again. They didn t charge me for fixing my loose wires.

  Allison Martinez
3 weeks ago
I had a great experience at this location. I called in to make an appointment for a parts recall and for an oil change. I was helped by David Flores at this Apache Junction location and he provided excellent service. He worked with my schedule and was able to fit me in for later that same day. He had all of the paperwork ready for when I arrived. He made sure everything went smoothly and in a timely manner. I will certainly be returning for service and asking for his assistance in the future.

  Chadley Bradley
5 months ago
Had a great buying experience at Robert Horne Ford a week ago. Paul, my salesman had a great sense of humor and made the process as painless as it possibly could be.I would recommend Robert Horne Ford to anyone and will probably head back there when I need another vehicle in the future.

  Brittney Pepiton
4 months ago
Jana Darling is amazing, we ordered a Maverick and she has been alerting us to Mavericks they get in stock as they come while we wait for ours to be built. Yesterday she reached out about one they had in stock, we went to look at it and decided it was right for us. She made the purchase process easy and hassle free and got us out of there with our vehicle relatively fast. I would also recommend the dealer as they have fair and reasonable priced vehicles.

  cathy newman
a month ago
AWFUL!!!We put a deposit down on a Bronco in 2023. We told them we wanted a 2024 and we were told it was no problem. Called Yesterday first was told they couldn t find anything regarding an order then we were told we were supposed to call last October to reorder our Bronco. Now someone please explain how a dealership has your cash deposit on a vehicle you ordered and don t take time to contact you? We have purchased our last 3 vehicles from here. Now I will not even get any of my services done here. No apologies no let us make this right NOTHING!! So what were they going to do with our deposit? Being loyal doesn t mean anything to this company.

  Jen Phillips
4 months ago
I had a wonderful experience buying my first vehicle at Robert Horne Ford. Brett and Bruce were very helpful. I did not feel pressured or overwhelmed. I would highly recommend this dealership!!!

  Lei Romeo
2 months ago
I have been to so many dealerships in my life and I will say this place is something else. So I decided recently to come and check out a mustang I saw online that I liked. When I arrived it was not even ready to be sold or test driven due to the fact that it was recently traded in. Also I know I don't have a great score so without being told I came prepared with a co-signer. I filled out my application and so did the co-signer. They ran our credit scores and came back saying that before they talk to the banks they need to have a down payment to improve the chances. First off that's what the co-signer is for and second let the bank tell me they need money down. I said right from the start I don't wanna bring in any mention of money down it is why I have a co-signer. Bottom line they want money down or they will not even bother taking care of you. I know it's tax season and all but this is not right. I gave them permission to see what deals they can make with the bank and all they cared for was the down payment.I say let the down payment come to play later after actually trying to take care of the customer. Please stay away from this place. I wish I was given a warning

  Jamie Chance
5 months ago
Fantastic Team & ServiceI was so impressed with the professionalism and politeness.Daniel helped get me get scheduled for service and did an amazing job ( he was so pleasant). He also kept me informed with updates and followed up afterwards to make sure I was happy with the service.I can absolutely say the same about Eric and Randy. They were both punctual, serviced my vehicle in a timely manner, and informed me about my air filter that needed to be replaced. I was very grateful. In short, I would definitely recommend Robert Horne Ford and I am very pleased with the customer service. : )

  Christopher Williams
a month ago
I brought my 2018 f250 into Robert Horne to address a few leaks, a check engine light and a faulty radio.To say that this experience has been nothing less than perfect would be an understatement. My advisor, David Flores truly showed he cared every step of the way and acted on behalf of me, the customer when working with my warranty to cover specific components under the warranty.I would highly recommend and encourage you to bring your vehicle in to Robert Horn Ford and work with David Flores. He's been a breath of fresh air. He is my go-to advisor for work I need done on my vehicles.

  floyd
a month ago
I recently had my first experience with Robert Horne Ford. My Lincoln Town Car was in for service with David Flores as my advisor. He was courteous and knowledgeable about my problem and had the issue resolved quickly. He stayed in contact with me the entire time. I was very pleased with experience.Kevin

  Cindy Ennis
2 months ago
We just bought a used Ford Ranger XLT from Robert Horne Ford. Our salesman, Fred Sickles, was great. His patience and professionalism helped us choose the truck that was right for us. There was no pressure involved, just a lot of kindness. In fact, the whole Robert Horne Ford team was fantastic. We highly recommend this dealership if you are looking for a new or used vehicle.

  Julie Schulke
2 months ago
After reading reviews and seeing the contact information for the GM listed, I sent a detailed email to the GM, Billy, with feedback and suggestions following a preventable experience on February 2.It has been two weeks and my email has not been acknowledged. Given our disappointing experience, I need to share with others so that they may avoid the waste of time. Had I read service reviews in advance, I would have avoided this servie department.Here is the email I sent:I found your contact information as I was reading Google reviews online. Rather than going public with feedback, or not sharing it at all, I decided to contact you directly, privately, and respectfully. Unfortunately, I had a negative experience with your service team this morning. We had a 10:00 appointment and I left without having any work performed.My observation is that there is a disconnect either in the process or the technology supporting your service department. And that in turn is creating negative customer experiences. Which in turn, creates a bigger impact beyond just revenue.Here s a recap.1. We made an appointment online and were surprised that there were openings available in only a day or two.2. The online portal asks if you need a ride or don t need a ride. Well, guess what? I was planning to sit while the work was performed. I called the dealership to ensure there was a waiting area and the receptionist sounded puzzled that I was even asking about that.3. I show up for our appointment today (safety issue with running boards, plus oil change and tire rotation) only to be told that they ll need to keep the vehicle for several days (undetermined) as he s not sure when an electrical person can look at it.Please put yourself in my shoes and imagine my surprise. I had an appointment, but I guess that doesn t mean anything. There was no accountability showed for the scheduling of a service appointment that couldn t be/wouldn t be fulfilled. There was a complete lack of empathy. There was no apology for the inconvenience. I suspect that some of the behaviors I experienced were due to the fact that I m an out of towner, and that alienating me probably didn t carry much risk.However, this tarnishes the whole Ford experience and the Robert Horne Ford experience, which I know isn t what you want as a business leader. And I know that the service team is obviously overextended if they have cars backed up for days and keep taking in more vehicles.But there has to be a better way. I hope, for the sake of your business, that you can find a better way. Because what s happening now is not consistent with how I saw you responding to Google reviews. I can see your personal passion and commitment.Here s some lingering questions: Why offer appointment scheduling for service if the service itself isn t scheduled? Put a hold on all appointments until the techs are caught up! Why didn t someone whoever reviewed that service request notify us in advance that the outlook was closer to a week than a few hours? Why alienate your client base with such a weird approach to service? Anger someone on the service side, they may not come back for a new/used car purchase in the future?Again, I m reaching out privately to share these thoughts in hopes of helping improve the service model and the customer experience. I was taught decades ago that a customer can walk or talk. I chose both options.Best wishes to you and thank you for listening. I know your role isn t easy. And I could see from other online reviews that there are great employees there and that customers have had great experiences. I just wished the same had happened for us.

  Brighterdaysahead0
3 months ago
The WORST experience at this place. If you want good reliable service would not recommend going here. My appointment was on Friday morning and they didn t even LOOK at my car until Monday. They had it for a whole week. Why have the appointment on Friday if you aren t going to look at it all weekend? The rep was dishonest and not upfront with a lot of things. I got my car back only to realize they didn t listen to my original request and my AC still isn t fixed. Waste of money waste of time. Definitely not coming back here.

  Tina Makris
a month ago
I highly recommend working with Dedrick Fisher at Robert Horne Ford for an exceptional experience! The dealership's facilities were clean and well-maintained, creating a pleasant atmosphere for browsing and test driving. Overall, thank you to the entire team!

  James C
3 months ago
Dropped off my Ford Explorer late afternoon for a recall problem with the rear camera. Noel kept me informed as to the status of my vehicle whiile it was being repaired. To my surprise, next morning it was ready. Quick check in and check out. Fast friendly, yet professional service. Great dealership to work with.

  Jay Brown
4 months ago
Haven was a great guide through my service experience.He clearly explained what was done in a 85,000 mile check up for my 2018 F-250 Turbo Diesel truck. Made notes about my concern with tire pressure. He kept me up to speed on recomendations that came from the mechanics and helped with the payment process. Great kid very focused on what the customer expects and needs.

  Nikki Berry
7 months ago
Jana helped us trade in a car for a new Mach E and she was AMAZING! It was probably the shortest time I ve spent in a dealership as she gave us a great price and financing up front as well as what we wanted for our trade in without any back and forth I m used to when buying a new car. Thank you Jana! You are the best!!

  Mark
2 months ago
Bought a 2018 F150 XLT Sport crew cab with 59k miles, listed at $38999. Out the door it was just shy of $49k which included a $5500 5 yr warranty. Definitely buy the warranty with Ford's. In the first 11 months I've owned it has spent nearly nearly an entire month in their service dept getting over $7000 of warranty covered repairs. Service dept is very poor at communicating. They only offer a rental for time it is being actually worked on, not time spent waiting for them to look at it and even then it's $25/day out of pocket to pay for rental car insurance. Very disappointed in the F150 and in the Horne dealership. They ask you to make a service appointment but then say it could take a couple days to get it diagnosed. Took 11 days to get a call that my sun roof would be covered by warranty and that they would go ahead start the repair. Biggest vehicle purchase regret of my life.

  Tony Christie
4 months ago
Service reception was very efficient, I was made aware of what was going to happen and what it was going to cost me. I was then informed during the service of other services needed. So I was aware at all times of what was needed. The customer had good free coffee. And a place to sit in quiet to read while my truck was serviced. The Service Advisor Noel was very professional.

  Julie Brezina
a month ago
I had an amazing experience buying my new Ford Escape. David Flores and Shawn were a dream to work with, and Ted and Sonny were fantastic also. Highly recommended!

  Josh H
2 months ago
Mark and Alan at the service department are some top-notch guys.They don't care who you are or what kind of problem you have, they are going to get you fixed up. Thanks for the excellent service gentlemen! Both of you deserve a raise and/or promotion.

  Linda Bass Clark
a month ago
My experience was great. SoWas StephanieAnd I Am loving my new Bronco named Billy

  Paul Shell
3 months ago
I made an appointment for the 100k mileage maintenance for our Fusion hybrid with David in the service department. He was professional, helpful, and likeable. The whole service came to exactly what was quoted and I will continue to work with Robert Horne Ford in the future. I also liked the use of Lyft to get me home and back. In all, a good experience.

  William Getz
4 months ago
Two days early and under the estimated cost. Special thanks to Service Advisor, Mark, for explaining the repairs needed and identifying future problems. 200K and going strong.

  Jocelyne Kafoa
a year ago
Dominick was amazing! He took the time to understand my wants in a car while taking into consideration my financial needs. Made the process extremely easy and never felt the sales man pressure.I look forward to working with this dealership in the future once I m ready for something else!!!

  Joshua Jones
2 weeks ago
I traded in a vehicle previously purchased from this dealership in October SIX months ago. For half a year I ve been trying to get the prorated money due to me from the extended warranty and GAP I purchased from them. The first person I sent the documents completely ignored it and clearly never submitted the documents. He also never responded to emails in trying to follow up. In January, I was given the information of another person I was told that could help me. Here we are 2 1/2 months later, still nothing. This is absolutely unprofessional and unethical business practices, and I would not recommend doing business with them.

  Andrew Creasman
a month ago
For those looking to use X-Plan (or similar) pricing on a new Ford: this is the dealership you want.Sonny made the car buying process a shockingly easy experience, and overall there were only a couple of hiccups that I encountered:- The dealership tried to charge higher amounts for the document and administrative fees than X-Plan called for. However, when I pointed out this discrepancy, they were quick to change them to the correct values. The X-Plan rules regarding these fees seem to have changed fairly recently, so this was something both the dealership and I took as a learning opportunity.- The dealership initially could not find the 2nd key and physical manual for my vehicle. However, they did find it a couple of days after I drove off the lot, and they offered to fill my tank when I come in to pick those up. I greatly appreciate that Robert Horne is making that type of commitment to customer satisfaction.- This may have been something I simply missed when I was first inspecting the vehicle, but I believe the dealer put their badge on my vehicle during detailing. If you don't care about this, great! It's more of a pet peeve of mine, and otherwise I think this would have been a complete 5-star experience. I'm planning on asking them to remove it when I go in to pick up the 2nd car key, so I can add more information to my review about that experience in the near future.After dealing with arrogant/rude sales reps from other Ford dealerships in the PHX metro area, I can't thank Sonny enough for answering my questions with a straight face and in simple, clear terms. I will definitely be recommending this dealership to friends and family looking to by Ford vehicles in the future.EDIT: Went to the dealership and got my second key and car manual with no fuss. They also were willing to remove the dealer badge from the back with little complaint, so I've upped my rating from 4 to 5 stars. Robert Horne will definitely be at the top of my list when it comes to purchasing a future vehicle!