Kendall Ford of Wasilla Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kaitlyn Smith
3 weeks ago
Service team is not helpful at all. Bought my bronco in September and my FordPass stopped working this month cause the software needed updated and it wouldn t update on my car, called the 1(800)# and they told me yes it needed updated but via USB and they told me the dealer ship could do it for me. I called them and let them know what was happening and they had no idea what I was talking about. They were very dismissive over the phone and told me they are not IT, and I could figure it out myself, Super disappointing experience. Didn t have it working for the last 3 weeks and spent hours on the phone trying to fix this issue with Kendall and no actual resolution from them.

  Nick Stewart
2 months ago
Worst lube center in the valley......and I have 3 Fords and I don't like saying that about a dealership. It's just awful.

  ron otte
a year ago
What an amazing team. Our 2020 Explorer, just out of the warranty window, experienced a significant mechanical issue. Rather than just leaving it for us to pay for, Brian took it on himself and contacted Ford and requested they pay to repair the vehicle. He communicated with them almost non-stop for 3 months. They finally agreed to pay for the repair. Brian s diligence, commitment to customer service and his knowledge of the Ford world saved us thousands of dollars. He had no requirement to do what he did he just wanted to do what was right and fair. Words cannot express our gratitude. Thank you Brian and Mark!Ron & Vicki OtteService: General repairs & maintenance

  Marcy Sowers
7 months ago
Excellent service. Took a little longer to get it set up but they went above and beyond. Their valet service was so appreciated since I am recovering from a major surgery. They are a great company and helpful. Made things happen.

  Gavin Gross
a year ago
My worst experience with any business in the valley. You'd think it would be safe to bring your truck to the dealership for maintenance, not this dealership. Everytime I bring my 7.3 F250 here I walk out wishing I bought a Toyota. They have misdiagnosed my truck multiple times, sold me the wrong parts, and charge absolutely ridiculous prices after an agreed upon amount. Was told I could not see the truck to verify a part was broken during their repair so I brought it back with a hidden dashcam and they completely disconnected it and never fixed my issue. Shady business practices.

  Aaron Mills
a year ago
I paid for parts and repairs on my truck. 2003 f150 was not called by the advisor,tech,managers about aditional partz or labor. To replace the engine they removed the cab. When they installed the cab it now sits off center and is no longer squared to the bed. They also warped the back side of the cab and the rear window now leaks.Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Drew Vick
a year ago
This location is the best of Kendall s dealers. I make the drive from anchorage because it s less of a headache. Bob has sold me 2 vehicles and always keeps me updated on my orders. Management can make it more complicated than it needs to be, but Bob handles that for you. 10/10 thanks Bob!

  Laurel Wikle
a year ago
I called two days ago to schedule a service and nobody could be reached so someone took my name and number and said someone in the service department would call me back. Never called me back.

  Cameron
4 months ago
125% markup at the counter is robbery.

  Destiny Muth
a year ago
Never answers the phone or returns phone calls. Don't have the part I need and want to charge outrageous prices for repairs.

  Dana GAYLOR
2 years ago
They take care of my truck great place