O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Curtis Gelineau
2 months ago
Staff is very inconsistent with follow ups. I was told multiple times that something would be done in an hour and I would receive a call. After 2-3 hours I would call/go in to get the information (This happened 4 times in the period of 24 hours).I was told my battery would be ordered from Fairbanks and it would be available the next day. At 2pm they hadn t gone in to get it, at 4pm I was told they just left and would be back in about an hour and they would call me. At 6 pm I called and was told that they did not pick up my battery and tried to blame the store in Fairbanks. This waisted an entire day and was very frustrating.

  HaYn Laskan
6 months ago
I guess i came off as hostile with a younger parts spclst. This evening i was asked to leave before i got his name. whom had a black beanie and hoody on, it wasn't intentional but when you are rude dont wunna help me, get pist off at me and then tell me to leave its pretty upsetting. When all i wanted was to make sure all searches were accurate, and that no other O'reillys had it. I did not know how uncommon the wheel cover size was.. Anyway, i wanted 17in, 6 on 5.5" wheel covers, when i couldnt see any on the shelf, at this point i was told whatever we got on the floor is what we got we dont have anything in the back like - thats it - bye basically. I re-engage and ask if he could check with the other stores (i prefer to support O'reillys) at this point I notice there was already a 2016 subaru was loaded on the screen, i express to him - (which is probably when i trigger him) - maybe it didnt show any wheel cover availibility because the subaru was loaded as the current vehicle, like he was looking up parts for it or something before i got to the counter.@ this point he was getting mad at me, when i suggested for him to click on his filters to narrow down the search, or click on the "universal wheel covers" search option as apposed to the "wheel cover" option which is application specific (remember the subaru is still the current vehicle).In which case he angrily said yeah thats what i tried first and what i have been trying to tell you that its all special order i know how to use my system so you need to knock that off right now,i back away from the counter and say OKand he says YEAH LEAVE.Other 2 co-workers deer in the headlights.Ill still shop here tho. Your store is very organized and clean ! always great service from Gerry Mark & John.Just wont go to mean subaru dude. (The stars for you not the store or company)

  Bipolartek Alaska
8 months ago
So I was in O'Reilly Auto Parts in North Pole,AK today. Not one of the 3 employees who were all under 35 knew what a feeler gadget was. After educating them I went 2 doors down to the hardware store where a well raised 18 yo young man was able to find one for me.All I know is I'm going to live when the Zombies come.

  Katherine Hill
5 months ago
Very helpful and went out of his way to help even in a chilly day like today

  Lincoln Croskrey
a year ago
They seemed to have a wide selection of what I was there for. Prices seemed fair for spark plugs. I can't speak for the cost of anything else at this point.

  Kayvon Klein
2 years ago
John & Gerry were awesome in helping me find what I needed to fix my vintage bike. Great crew, wonderful atmosphere, and super clean store.

  Tate Booms
2 years ago
Awesome knowledgable staff. They were incredibly friendly and helped me find everything I needed to winterize my truck and they had everything in stock. Store is very clean and organized.

  Shaun Barlow
a month ago
I did get antisqeeze

  Albina Garman
a year ago
The desk person was good and he evened carried the things out to my car.

  nobody important
2 years ago
Very knowledgeable and friendly staff go out of there way to help in reason.

  Tracey Davidson Kalebaugh
a month ago
O'Riley is the place to go

  DJ DRAY
8 months ago
Always got what I need in stock.

  Lennon Connolly
2 years ago
They have really great customer service.

  Michael Rogan
a year ago
Very helpful and went above and beyond!

  George Walker
a year ago
John was awesome! Good service.

  matthew merrell
2 years ago
The tall blonde guy is super helpful.

  Arthur Hopkins
2 months ago
The best service at any parts store

  Andrew M
2 years ago
They don't answer the phone

  Jeff Young
a year ago
Great customer service!!

  Ron Warner
a year ago
Great service