Accessibility
- Wheelchair accessible parking lot
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Garret Slaugenhoup
3 months ago
Jeremy gave me a kind welcome stepping in the door. A mechanic quickly figured out the problem with my power steering system. In and out in an hour. No overselling, just fixed the problem and got me on my way. Thank you HQ Automotive team !!
Ardnut Amocat
a year ago
I've been around HQ sense day 1 and have had nothing but amazing, honest, professional work done to my vehicles. Brother J is the man. I highly recommend HQ, especially when it comes to the diesel world.Services: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, Air conditioning, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, Air conditioning, Auto maintenance, Auto brake replacement, Battery, Oil change
Kasey Johnson
a year ago
HQ has been my go to shop forover 10 years. I honestly come here for EVERYTHING! Super fair prices, friendly and professional staff and the work is second to none! Not to mention the shop itself is the only one I ve come across that my kids don t mind waiting at.Service: TiresService: Tires
Tom Simpson
a year ago
Great customer service!! Jeremy (the owner) got my wife in the same day we called and quickly resolved the electrical issue with our truck. We ve found our new auto repair shop.Service: Auto engine diagnosticService: Auto engine diagnostic
Christopher Bowlby
2 months ago
Great communication, professional conduct and Great service. Highly recommend!
Carl and Tracy Terry
2 months ago
HQ is outstanding. Prompt, courteous service!
Fharyn Sizemore
2 years ago
Their price estimate for the repair was accurate but they completely failed to mention the $175 that would be charged for an oil change they offered to do because they had to take those parts out anyways . So our $300 estimate ended up being a $505 bill. We called the following day to give them a chance to make it right. We told them had they communicated the additional service charge for the oil plus $100 oil we would ve opted to do our oil ourselves or on eielson like we usually do. They never called us back. We will not be doing business here again. The lack of communication was totally unprofessional.Service: Oil change
Erica Printers
3 years ago
All around fantastic experience! Long story short, I had to figure out what was wrong with my car ASAP so I could ship it the next day. After being turned down for a walk-in by several other local shops, these guys let me walk in, walked me through what the issue was, and were courteous and professional throughout the entire experience. Probably some of the best customer service I ever received from an automotive shop. Their pricing was also extremely fair. If I wouldn t be PCSing, I would only use this shop for my future automotive repairs.Services: General repairs & maintenance, Battery
Eric Collier
3 years ago
Talk about down to earth. My daughter turned me on to this place. Jeremy (owner) up front and too the point. Had some tires mounted and balanced. I honestly didn't know they were at this location. His team did what most in the Fairbanks area wouldn't do, mount tires that were not purchased from his business. So North Pole, stop waisting your time and miles with the "big guys" in Fairbanks. Dropped off in morning, picked up in the afternoon.
Janet Hicks
3 years ago
Jeremy helped us in a big pinch fix a wheel bearing on a trailer while we were in the area. He knew we were in need, fit us in, and worked on it himself. Great work ethic, friendly, and fair. We will definitely use his services in the future!! Call him!
A Aron
a year ago
The techs here know what they're doing and the customer service is great. I rated 4 stars because it took longer to work on my truck than expected.
Jon Pratt
a year ago
Great place! It's never good to be going to an auto service shop but HQ makes it as painless as possible. Very friendly staff.
Tyler Kehlenbeck
2 years ago
You could tell after a few minutes of conversation that Jeremy really knows what he s talking about. Great customer service, communication, and high quality of work. Good and honest mechanic shop.
Rich Glynn
3 years ago
Awesome folks great work .I would recommend this place .I was treated with respect and was willing to work around my busy work schedule for the drop off and pick up of my vehicle. Something you don't see much of these days.
Cory C
5 years ago
SUV had bad power steering leak. Dropped car off had it fixed in 45 minutes called said cars ready!! Labors $120 an hr. 5 stars
Serge K
2 years ago
Great shop, they do excellent work and the rates are reasonable. I prefer to take my diesel truck to them over the dealer.Services: Steering & suspension repair, Wheel alignment, Oil changeServices: Steering & suspension repair, Wheel alignment, Oil change
Gregory Deimel
7 years ago
I m fulltime truck camper and the Denali Road blew one of my suspension air bags. Longstory short, i had to back track to the North Pole where Jeremy and his crew fixed my rig and got me back on the road in only a few hours. These guys are the i can in American.
Michael Nearn
2 years ago
The gentlemen here got me in super quick, spoke clearly and with transparency about the work needed versus what would be good . I had heard high quality things and was pleased to find out for myself.
Glenn Jackson
4 years ago
They have a well informed staff. I was always told the truth, will always trust HQ auto with my vehicle repair as welll as my daughters repair, finally a true word
Robert Smith
8 years ago
Great Customer Service, Performs repairs in a timely manner and with quality. If your looking for quality mechanics, I recommend HQ Automotive.
Shawndra Whitacre
4 years ago
We have brought our vehicles to Jeremy for years. He's reasonable and knows diesel engines.
Dan Majors
a year ago
Great customer service and awesome pricing! The go-to place to have work done.
Ryann Chura
9 months ago
They do the job, even when the vehicle doesn't do its own job
David Gum
3 years ago
Excellent customer service. Easy to work with and honest service. Highly recommend!Services: Electrical repair, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil changeServices: Electrical repair, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil change
Joseph McArthur
4 years ago
BEST IN THE BUSINESS. FAIR HONEST AND FIXED RIGHT THE FIRST TIME. KEEP UP THE GREAT WORK
Albert Schneider
7 years ago
Knowledgeable and trust worthy. I take everything that breaks to HQ Auto
gordon carlson
2 years ago
One of the best Automotive Shop in the interior of Alaska
Robert Marshall
2 years ago
Good folks good work I will be back
Shaun Barlow
6 years ago
Jeremy knows his way around a diesel for sure
Adam Nelson
7 years ago
Great trusted service.