Affordable Auto & Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julianne Guida
a year ago
The guys are great. I was driving from Anchorage to California and my car was acting up after getting to Juneau. I called over 10 spots before finding affordable auto and they were able to get me in that same day. The had their two best mechanics inspect, diagnosis and replace the parts that same day. So so grateful for them! Highly recommend.

  Jeff Sedillos
a year ago
The guys seem to provide quality work. $285 is a high price for a front end alignment. I could definitely see using them again in the future but maybe not for general maintenance items due to the cost. But for the specialty work where paying extra for good quality matters, they seem to be the best game in town.

  Hannah Ambacher
3 years ago
These people are amazing! I arrived in Juneau on a ferry and am leaving on another ferry in several hours. After that I have to drive through Canada. I didn't have an appointment, but when I explained my situation, they looked at my vehicle and were able to fix it. They were all so friendly! I am relieved and so thankful!Services: Auto engine diagnostic, Engine repairServices: Auto engine diagnostic, Engine repair

  Big Nick Energy
2 years ago
Edit: I got my tie rods replaced and front end realigned with D B auto. Was supposed to be done next week but it didn't take them long and the parts were in town. To top it off: having to wait that extra day got me a parking ticket because, surprise, a car with one wheen disconnected from the steering shouldn't be driven on the road.And yeah, I'm from the South. You're a yuppie. Well paid, concerned more about looking good than doing well. You could have explained yourselves on Tuesday, instead you gave a vague "don't want to" answer. I may have been more understanding. I know my car is ugly as sun, but y'all decided to schedule me nearly a week out. You wasted my time, you wanted the driver's time, and you could have taken a minute to-I dunno- talk it over like a regular person.Lastly: thanks to your very upstanding and professional decision to just refuse to take in my car, I had to get it towed the next day which got me a parking ticket. So, thanks for that one as well. Next time just say no instead of scheduling in the first place, huh? Don't waste people's time.On Friday 7/16 I call and schedule an appointment for the following Wednesday to replace the outer tie rod on my '04 Chevy. No problems there, told I can tow it in on Tuesday.Well, Tuesday rolls around, the tow truck guy was apparently told to call Rusty before bringing it in and face time.The owner of Affordable auto decided not to take my car in. No reason given. Just a waste of my time, waste of the tow driver's time. I could've scheduled with someone else instead of waiting five days for nothing. Was the first and only time I will even try working with that yuppie.Services: Steering & suspension repair, Wheel alignment

  Paul Affatato
3 years ago
Their prices are a little higher than others for some basic stuff. For example, $100+ for an oil change. However, if you have a Ford, this is the best place to go. Their service as far as calling back or updating you, and having options for ordering parts, is probably the best in town. They know their business and do it well, so you're paying for it. You can save a few bucks for lesser service elsewhere.

  Alexander Herrmann
11 years ago
Affordable is pretty much my new best friend in Juneau. I had bought a car that was not in very good condition. They did what they could for me when it broke down and have YET to charge me. They also did not charge me when I sent them another lemon to look over before I bought it. Most recently, I bought their son's car for about half what it's worth. This is my go-to mechanic and I would recommend them to anybody.

  A Simpson
5 years ago
First time I came here with engine issues they tore apart my engine and could not find the issue and refused to diagnose further and charged me over 400 dollars with my engine still disassembled.Second time when I tried to schedule work on a transmission they simply said theyre not transmission experts and to go to another service center.I have only had 2 experiences with this shop and neither have been good.

  Erika p
2 years ago
Updated.Thank you for clarifying on the brakes. Also, needed the O2 sensor replaced and Affordable auto ordered the part and replaced it quickly without any issues.Old postTold me I needed 1000 dollars in brake work, new calipers and rotors and pads, and when looked at by another mechanic I only needed pads.

  Devon Bailey
6 years ago
Called in to schedule an appointment and they tried to diagnose it over the phone. Told me it was a serious issue and that I'd have to replace the engine. Not the case. I scheduled an appointment and dropped it off. They took longer than they quoted me and I had to call them to find out it was done. They couldn't find the issue. That scenario repeated multiple times taking over a month to never get an actual diagnosis. They narrowed it down to the air and fuel systems.. Told me I would just have to start replacing things. Well, after replacing the entire fuel system and multiple intake components.. it's finally running. Well over $500 later. The service always took longer than it was supposed to, they couldn't diagnose an issue, they never called me when it was done. I DO NOT recommend this place. Extremely disappointed and frustrated with their service

  Chad Gustafson
5 years ago
Last used these guys a year ago, just before I moved back to the lower 48. Awesome customer service, totally felt like family. Super caring, reliable and willing to work with you. Treat them with respect and decency and they ll return the favor, above and beyond. Miss these guys and their help.

  Bennett Tackett
6 years ago
I called and scheduled for my car to be towed to there shop the day before the work was to be done. I called ahead to make sure it was ok to have it towed before it called the towing company, the tow truck driver verified it as well before he towed it. My car was returned to me 15min later. The owners employee had not told him about and it and there for refused to even do the work because of his employees incopatince. The owner was very rude and refused to have the cost of the tow refunded to me due to there mistake. I would never use a shop who refuses to be responsible for their employees mistakes and forcing the customer to be responsible for there mistake.

  Carl Young
2 years ago
Called to see about an oil change, didn't realize they charge over $110. Earlier review says that they don't just change oil, they do a walk around and inspect the vehicle. That's not what an oil change is, just saying. Also I found it very very unprofessional to reply to every single review ranting and raving about how it's not his fault. Will not be using them for an oil change or anything else pertaining to my car.

  Jimmy R
5 years ago
LIVID!!! BEWARE!! MUST READ!!!I would give negative stars if I could!PLEASE READ!I recently left a bad review about the service I recieved here. The next day I got a call from "Jack" the owner. Using my last name from this review and matching it to the info I gave to make my appointment. He started explaining to me that he makes $500 an hour and the his time is more valuable than mine. Jack told me he is firing the nice guy "Thomas" that took my car in and that this was his last chance at a job. Not sure what he meant there. Tried to make change for bus after drop off and Thomas was nice enough to give me a dollar for free because the til nad no change maybe?He then used a 1 profane word while speaking to me "not towards me" and more explaining on how he doesnt take junk cars like my own or any other 2000 and under(mine 1999). My suppose 45 minutes to look at my car also somehow set him back so far that he had to come in on this Saturday to make up for it. Some 20 cars or something like that. He also had something to say about my intelligence. After all this he then started threatening me "legal matters" and "Deframtion of Character" and that he would 0 me to court! After that our conversation got a little heated because at this point I was very frustrated of the way he was treating me and speaking to me. I HOPE THE SNOW REMOVAL COMPANY THAT HE TOLD ME ABOUT READS THIS AND NOTES WHAT KIND IF GUY "JACK" IS! Our phone call lasted 6 minutes in which case towards the end he started to realize his mistake on calling me "the customer" to harass them about there review that he told me his company is native owned and that you be hurting it. I am native and he only knew that because the 30 secs we met when he jumped my car for me after diagnosising my brand new battery bad. In which I can feel the discomfort coming from him because he didnt charge me. So if you go to them DO NOT GIVE YOUR LAST NAME TO THEM or it could be used to contact you later if you leave a review. I will now take my last name off Google review in "FEAR" of another such disturbing phone call for being honest.Ps the review wasnt that bad either and I've left numerous positive reviews to other places.

  Ben Coronell
8 years ago
Every time I brought my 2008 F250 Ford diesel truck for repairs or regular service, the service was great and I found the prices were very reasonable. I like that I am treated like a valued customer as well.

  Donald Williams Jr
6 years ago
Not bad rates and friendly customer service. But they said our vehicle will be ready by the time lunch was over and now the shop is closed and we still haven't heard from them. Simple brake job.

  Eric Christensen
6 years ago
Idk. They said that because I had so many miles on my vehicle that they didn't want to do much to it because the problem could be anything or something like that. It was a serious problem that needed fixing. I almost have to on it until I tried another shop and they fixed it. A tad expensive but I'm happy with it now.Idk. They seemed to be rushed and didn't really want to help out.

  kein Kookesh
5 months ago
Very fast service, courteous staff

  Kim Tavares
2 years ago
They are a great locally owned & operated. They REALLY care about thier customers satisfaction. They have been in business for many years & can be trusted

  Nate W
6 years ago
Thought I had a serious problem with a wheel or axle. They were quick to discover the problem. found it was only a rock between the brake pad and rotor. They fixed this and didn't charge anything.

  Early Riley
5 years ago
Very fair and knowledgeable. I had a great experience and wouldn't take my vehicle anywhere else !

  Catherine Foxwell
2 years ago
Excellent, knowledgable, honest service on my Infiniti.Thank you and see you again soon!Service: General repairs & maintenanceService: General repairs & maintenance

  Junes Channel
3 years ago
Poor experience went in with one problem spent significant money came back with a hack repair that didn t solve the issue and more problems causedby the repairs Don t recommendService: General repairs & maintenanceService: General repairs & maintenance

  Melaura Lee Priest
a year ago
Guys are helpful and listen to you so they can understand and fix car properly.

  Mike B
6 years ago
Never trust a shop with a name like affordable means the exact opposite here

  Sylvia Shaquanie
a year ago
Had the things I needed for my Jeep Liberty.

  Frank Enele
7 years ago
Get me in right away and the customer services is the best. I would recommended to anyone i know. Evelyn is the best.

  Rodolfo Ramirez
a year ago
Good helpful service at a reasonable price.

  Shirley Tolles
6 months ago
I bought a new truck

  Evelyn Widmyer
4 years ago
Great customer service, great prices and great service to name a few

  James Snookes
4 years ago
Didn t open on time. Waiting area not clean. Poor customer service.