Z Transmission & Auto Repair
4.7 (60)
3055 S Cushman St, Fairbanks, AK 99701
(907) 456-8660
ztransautorepair.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Z Transmission & Auto Repair is a highly reputable auto repair shop located in Fairbanks, AK. They offer a range of services including transmission repairs, vehicle safety inspections, oil changes, and more. With a focus on honesty, quality work, and great customer service, they have built a strong reputation in the community.
Services offered: Transmission repairs, vehicle safety inspections, oil changes, etc.
Z Transmission & Auto Repair Reviews Summary
Pros
- Highly honest and transparent in pricing
- Quality workmanship with attention to detail
- Excellent customer service and friendly staff
- Competitive pricing and willingness to save customers money
Cons
- Some instances of miscommunication or delays in service
- Issues with warranty coverage on replaced parts
Suggestion
Improve communication with customers to avoid misunderstandings and ensure timely service. Consider revising warranty policies on replaced parts for better customer satisfaction.
Positive Words
honest, quality work, great customer service, friendly, trustworthy, transparent, competitive pricing, attention to detail
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Russell Hollembaek
4 weeks ago
The nicest Auto Repair shop I have dealt with in Fairbanks by far. Also the husband and wife team are very nice, honest and make this business pleasurable to deal with.
Tyson Porter
5 months ago
Had Z transmission replace my transmission in my truck, Very happy with the customer service and work received. They were able to do the job for 5k less than another garage in town quoted me. Down to earth people who truly care about their customers.
Sarah Jones
3 months ago
This is the shop to go to if you re in Fairbanks. Honest pricing, quality work, and great customer service. What more could you ask for?! Thank you Z s Transmission, for keeping my family safe on the road!!
john smith
6 months ago
Just a fantastic operation. Bought truck on for winterizing, come to find out my truck already had factory block heater. Zach/Brandon were both honest and upfront and decreased my bill a couple hundred dollars. Great shop to do business with!Service: Vehicle safety inspectionService: Vehicle safety inspection
Mike Gilder
4 months ago
Dropped off our 2019 Jeep Cherokee for the 60k service. $86.50 later, they tell me that it is unserviceable and that they don't have the dealer specific tools. This would've been nice to know beforehand.
Steven Morrison
4 months ago
Very helpful and respectful. Took for a test drive to make know of the issues befor just dropping it off.
Lydia Moro
a year ago
This place treated me so well and took such great care of my car. I can t recommend them enough. For the first time ever my final cost was actually less than the quotedprice not a dime more. Thank you Kim for all your help!Service: Transmission
Chelsea Hatcher
a year ago
Zack is amazing. His wife is also a gem and they helped us with all our needs with our vehicle. We even got our vehicle back quicker than expected and never had a problem since.
Nicole McGee
3 years ago
Super great people. Gave a laundry list of things for our truck that we 'thought' were wrong. Where many places would've just gone through and done what we said, regardless of if the truck needed it or not, Z's was honest and up front and really walked me through everything needed for the truck. They were patient with my many questions and were always looking for ways to save us money.I strongly recommend them!
j
a year ago
Had clutch assembly replaced. Very friendly, fast, and affordable. The new clutch feels great! Straightforward on pricing.
Denise Serino
7 years ago
Zach is always incredibly helpful and knowledgeable. Every time we need work done on either of our vehicles my husband and I will only take them to Z Transmission. Working with them is always such a great experience. They get us in quickly and we get our vehicles back in a timely fashion without being charged an arm and a leg. :)
stacey jankowski
5 years ago
I took my truck here because I thought my transmission was slipping but the owner found my real problem and saved me a ton of money. As a woman who doesn't know much about the workings of auto mechanics it's hard to find a place that doesn't take advantage but Z Transmission is that exception. This is a mechanic shop that does so much more than transmissions. The owners run a top rate shop. I am extremely impressed with this place. If you are looking for an excellent mechanic, honest business dealings and reasonable rates don't go anywhere else.
Kevin Thompson
5 years ago
Took my RV down to Z transmission and got an oil change, it was done lightning fast, and they even topped off some fluids and changed my air filter that desperately needed it! excellent service, and the staff is amazingly friendly! i recommend them to everyone for all needs, not just on RVs but cars and trucks, they do it all!
shahab aria
5 years ago
I do not recommend it at all.They charged us to repair the noisy exhaust.They changed 2 parts with the price of 12 dollars and charge us in total for 118$.But no difference and still noisy and they did not let us to check the car before payment and after payment they told us, "it may not works down in the road", and it did not.Untrustful mechanic and I never bring my car there again.
rebekah light
5 years ago
We took our 99 GMC that had lost reverse. It was shortly after he had opened and the trans rebuild was done in 3 days.Wonderful work and service! I have been recommending him for year.
Lex Galey
6 years ago
Wonderful people, did great work on my car and got it done in one day and fixed a small issue I didn't know I had. Friendly, polite, funny. I definitely recommend this place if you need auto repair.
Steven Lundy
3 years ago
Do not listen to the one star reviews. I've driven and dragged my vehicles to this shop several times and have only ever had great experiences! This morning I will be calling them to rebuild a transmission for my pickup.Services: Steering & suspension repair, Auto engine diagnosticServices: Steering & suspension repair, Auto engine diagnostic
Terry Dunn
2 years ago
These guys are good they'll work with you. We knew parts would be an issue I dove it while we waited then we found something we didn't know about it went into the cage until parts show up. Old rig.
Shaun Barlow
a month ago
Zachs trans shop will get your Bruce Jenner functioning the way it did b4 it changed its name to Kaitlyn
Alefa
4 years ago
I would recommend Z- Transmission to anyone wanting an excellent service and trustworthy people who are not only honest and informative but would also go an extra mile to make sure you re happy with the results. Great work at reasonable price
Hope Monzulla (Beebe)
4 years ago
Even though I couldn't get the job done here... Zach and his wife went above and beyond to help find what was needed, where to get it, who to talk to, and even gave me phone numbers and names of others who could possibly help. And won't let me pay them a penny for their time.
Ed Diaz
2 years ago
They are honest, friendly, and even go an extra step to let me know if there are other problems lurching. I highly recommend them!!Service: TransmissionService: Transmission
Carl Eady
6 months ago
reasonable price and excellent service
Ice Pirate Off Road
a year ago
Zack and kim are stand up people. Great service and great work
Kathleen Elizabeth
7 years ago
Terrible service quoted us 4 1/2 then turned around and took they're sweet time dragging it out to 7 hours also had to help and do work myself on my vehicle I was paying them to work on they walked away for about 30 minutes talking and joking someone leaning on the back of a truck while My husband was working on the vehicle they were supposed to be working on don't go here you'll get ripped off
C.L.
3 years ago
The one and only place I would take my vehicle for professional work to be done! Top notch mechanics hands down!
Sam Pelland
5 years ago
Took my truck to them. They did fast amazing work and reasonably priced. Thx zack
brittney edwards
7 years ago
Terrible experience. Truck broke again two weeks after getting it bacK, didn't warranty parts and it was only the parts he replaced that broke, again.
Jeremy Roberts
a year ago
Top rated transmission shop in town hands down. No questions asked.
Shawn Bauman
5 years ago
Excellent customer service. And, these guys are on top of there game. Very trustworthy.