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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Stephen Fidler
4 months ago
Took my RV in for new batteries. I had trouble getting it started, and I missed my appointment day. Cy made sure to hold my appointment open another couple of days and still made it happen!
Gabriel Larson
a year ago
Hello all, I can not stress how impressed I am with the turnaround in quality of customer service since the new staff was brought in. As far as getting parts tracked down and ordered, Their parts department is the shining star as it is leaps and bounds better then where it was at. its very rare I give praise in reviews as I am a very demanding, but with this big of a change in quality. I felt like it is worth mentioning. Hopefully they maintain this level of customer service! So long story short, if your past experiences were bad, maybe revisit them as they have far exceeded my expectations ever since bringing in the new staff.
D-MAN Trucking
6 months ago
Great shop! Stephanie was fast to get me in the shop and back on the road. Will always bring my truck here when in the Fairbanks area.
Alex McReaken
a year ago
Interior Alaska has occasionally proven difficult to get the part you need.I needed a common part for my rig and after leaving the vehicle with the competition, I was later told that my part wasn't in. No call before. Just after the service was supposed to be completed.As it wasn't time sensitive, I waited 3 months before finally going elsewhere. John helped me get my part and lining up installation in my (now) urgent timeline.
Alec Arima
6 months ago
Been using there service department for fleet vehicle very professional and informative, Service Advisor is awesome Stephanie Brady is great asset to this establishment
Phillip Agosti
a year ago
I drove up from the states and needed to swap out a tire on my trailer. I didn t need to buy a tire, I had my own spare, I just needed it to be swapped out. RWC doesn t usually do that kind of thing, but the two tire shops on either side of RWC said I d have to wait till the next day. RWC saved me from falling behind a day and losing $300 or so. Good people.
Bert Bldg 1218 thomas
a year ago
Cy, John and the team are awsome. I was traveling through and had engine error code keep popping up. Called RWC and they said come on in and we will squeeze you in. They diagnosis the engine and sensor and had me on the road in 30 minutes. Wish we had a team like them in Florida.
James Pope
5 years ago
The parts had to be ordered in but access to mechanical services was instantaneous. Knowledge, courteous and helpful staff. When you come here you feel right at home.
Annette McDonald
2 years ago
After years of poor service, the icing on the cake was a bill of over $5,500 for engine work. The truck drove three blocks down the street before the engine failed with white smoke in the exhaust and no power. The truck was limped back to the shop and we have had no satisfaction on the issue.I would recommend staying away from RWC International in Fairbanks.The Anchorage dealership is not much better since the last time the truck was taken there, the truck was driven less than 40 miles before the cooling system failed again and the truck needed to be returned to the shop. (This resulted in 3 round trips of over 600 miles each.)
wayne
8 months ago
Very good customer service. Much better response times than other dealers in the area. And by far, friendlier.
John White
a year ago
Had part related questions about a truck and Cy was very professional knowledgeable.will definitely recommend the RWC team to people.
Tyler Henderson
a year ago
Stephanie was delightful! The trained knowledgeable staff keeps me comming back for all my parts and repair needs!
C B
2 years ago
Front desk attendant was awesome! Had my part as well
Joel Christensen (PenguinKing25)
a year ago
Excellent Staff and Service!
Chris
a year ago
Excellent service!