Chevrolet GMC of Fairbanks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wyatt Garrard
a month ago
First off, I never write reviews for anything but my experience with this dealership was amazing. Mr Dennis Davis was my sales rep and he was very professional the entire time. We did some standard back-and-forth haggling over the price and we ended up striking a good deal for me on my used truck. While driving off the lot I noticed the front right tire was flat and had a nail in it. I brought it back and they patched it for free. A day later I got a call from one of the sales managers, Mr Justin and he had them order a full new set of all-terrain tires for me as that is what the ones on there were. Not cheap! They did all the work thereafter for free and I walked away with a good deal for the truck and a nice new set of shoes for it all for free. By far the best car-buying experience that I ve had yet. Michael was my service rep and he was awesome also!

  Erica Lopez
a month ago
I bought my 2024 Chevy Trax RS from Fairbanks Chevrolet, and I absolutely love it, this would be my ride or die car! Dennis, Issac, and Jordan were great at helping me pick my perfect car!!! I would definitely suggest my friends and family over to them!!

  Christina Nelson
3 months ago
Dennis Davis was absolutely amazing from start to finish. He made sure I was comfortable and had all the information I needed. He never stopped trying until I walked out of the dealership with my car. He was dedicated to giving me the best experience for a first time buyer and he did! It was absolutely amazing and I'm so in love with my car! I will be recommending him personally to friends and family looking for there dream car.

  Tye Johnson
4 months ago
Alec Eastman was extremely helpful when I was looking for a replacement vehicle. He was very knowledgeable, professional and had great customer service. He made the car buying and trade in process feel seamless. 10/10.

  Mathew Evans
3 weeks ago
I recently dropped my truck off for transmission issues at the Chevy dealership. Cliff and his team were able to squeeze me into there busy schedule and get everything taken care. They informed me of everything going on ahead of time and took great care of my truck. Highly recommended them and will be coming back for future repairs. Fantastic service and I really appreciated how fast they got my truck back to me.

  Zack Schmidt
4 months ago
Trevor was an awesome salesman, very welcoming and helping! Helped find me something that I was looking for and hooked me up with a 2020 GMC Terrian! Couldn t be more happier, if you need someone to go to Trevor is your guy!

  Maricruz Recendez
3 weeks ago
I recently bought a vehicle and had the pleasure of working with Jordan Lucas. I can confidently say he's the best car salesman I've encountered in Fairbanks. His customer service is outstanding; he genuinely ensured I fully understood the vehicle, went over all the specs in detail, and made sure I was completely satisfied before proceeding with the purchase. I wholeheartedly recommend Jordan to anyone in Fairbanks looking to buy a vehicle. His top-tier customer service sets him apart!

  e s
a month ago
This is a review of the sales department. As much as I would love to write a raving review of the sales associate that sold us the car Michael W. did not meet up to the reviews he has. We had an issue right away with our vehicle after purchasing and tried to communicate with him. He told us to meet with him so we scheduled a time and date and he was not there when we showed up. I tried to talk to a manager but they refused to talk to us. I would recommend another associate to work with or even another company to purchase a vehicle from.

  Stephen Duprey
a month ago
Overall the experience was good. I would say that Sales needs to pay close attention not to over-estimate gas mileage, especially if sticker states 27 highway, and they a boasting 40 miles per gallon. This seems concerning. Overall happy with the purchase.

  Cassidie Anne
a month ago
Issac Hairston did an amazing job!! He worked with us on finding the perfect truck and getting the best value possible. If you re in the market for a new and improved vehicle at the best price I recommend talking to Isaac!!

  Danielle Tervo
2 months ago
Great purchasing experience! Salesman and staff were patient, knowledgeable, friendly, and straight to the point. We didn t feel as if we were being haggled or pressured. We knew what we wanted and they worked hard to get us that without all of the extra back and forth. Highly recommend.

  Katelyn Bixby
3 weeks ago
Had an excellent time working with Curtis when looking at vehicle options. He was professional, knowledgeable and helped me understand all my options prior to purchasing! 10/10 recommend working with Curtis if you re looking for a vehicle!

  Michael Zuniga
a month ago
Holy smokes! This dealership has a salesman named Jeff and he is phenomenal! Very attentive to the customer and ensures that you feel taken care of. A+++This is the best dealership in town if you want the ultimate customer service. Go see Jeff and ask for the joke of the day.

  green3168
11 months ago
I purchased a used car in the beginning of the month. I was told it would undergo an extensive maintenance and inspection service by my sales rep Isaac.After purchase, I felt as if I was given the run around. I asked for what maintence was done and was not specificly told what was being done until asking repeatedly. I was never given a maintence print out of an itemized list despite asking for it serial times. I was told it would be ready Friday afternoon. This is the condition I picked it up in. (Included in Photos).After confrontation, Isaac asked be what would make it up to me. I put over 10,000 down and financed the rest of the vehicle. I was told when it would be ready. The vehicle was not ready and in terrible condition. There is no solution that could be made to compromise this.The service I received was pathological and manipulative. This is not what I expected from a professional car dealership but a used car dealership.

  Tommy Bourne
2 weeks ago
I bought a car from the salesman Isaac Hairston, he did a perfect job helping me find my car!! He did an amazing job helping find it and helped find the best vehicle for me. If you re looking to find a new and reliable vehicle talk to Isaac!

  Brent Daly
a month ago
Jeff Hull is the best salesman at Chevrolet GMC of Fairbanks. He listens to your concerns and helps you find a vehicle and payment plan that s right for you! Link in with him and he will help make sure your vehicle needs are taken care of!

  Brad Tuttle
2 months ago
Isaac Hairston went above and beyond in helping us acquire our new Yukon Denali. We had a service item that required attention and Isaac made sure we had a loaner vehicle while repairs were made. He also made sure we understood all the features of the vehicle.

  Stealth
4 weeks ago
I was offering to put 100% down on a Chevrolet Equinox with 140,000 miles on the odometer this place was trying to sell me for $20,000, but they were unwilling to negotiate a lower sale price despite my willingness to pay the full price right then and there. I ended up getting a far better used car on Facebook Marketplace. I don't understand civilian establishments in Fairbanks; for some reason, they think U.S. Army Soldiers are rich and don't mind paying outrageous prices for cars that are worth far less than what they are attempting to sell them for.

  Joe Goodwin
3 months ago
I had a phenomenal experience here. Mr. Kyle Swisher made sure to find the perfect vehicle for my family. Not only did they stay late the met every expectation that I had including going the extra mile and getting me the best deal. They even kept me update daily on the whole process and was even willing to show me cars they had that weren t even in their system yet.

  Doug Frederick
a month ago
I brought my pickup in with a full tank of gas, it was empty when we picked it up. My remote was disabled. Several of the times I called to find out the status, I was never able to speak to a live person. I'm not a robot and I don't like talking to one. People handling the work need to get off their horse and deal with the customers. They are not easy to work with and do not stay on top of the repairs being done.

  Colin Stanley
7 months ago
JT Alexander was extremely helpful and knowledgeable. He went the extra effort to make sure I was satisfied with my deal, even so far as to make me a cup of coffee from a Keurig machine when the ones for customers were inoperable. I walked out of there very satisfied with my experience and am thrilled with my new whip that has power windows and 4-wheel drive and 4 doors.

  Megan Jorgensen
3 months ago
I purchased a Chevy Trailblazer that ended up being way too small for me. Jordan and the whole team worked so hard to help me get into the Equinox I wanted to trade to. This team is absolutely amazing and Jordan is the best hands down. I will be forever grateful for everyone that helped me get into a vehicle better suited for my family.

  Xena-Lee Saunders
7 months ago
JT Alexander was amazingly helpful and understanding the entire process. From start to finish he kept me informed of what was happening. I have been coming to him for my vehicle needs since 2019. His customer service and professionalism are top tier. I definitely recommend going to JT Alexander!!!

  duke farlin
7 months ago
Alec was extremely helpful and knowledgeable. He went the extra effort to make sure I was satisfied with my deal. great help and got me into the challenger I wanted

  Che Sandt
2 months ago
First let me say Jordan in sales and Ginger in service are awesome.But don t trust buying a certified pre owned with their 15 point inspection or however many points they say they inspect because they didn t inspect anything. And if they did they need to fire the person in charge of inspections. I bought my Chevy Equinox in November and it has been in the shop at more times than I can count. It was even held longer after I signed the paperwork for it because they randomly found a broken rim. Then it was the control arm. Then cv boot. Now it s BACK at the shop with no diagnosis yet because they can t get my car in to be looked at for over 20 days. Man do I miss my Ford right about now.

  Craig Thompson
4 months ago
Shana did good for us, but I feel quicker communication would be beneficial! Some messages sent through your system , were never received! All in all, we were able to get the repairs completed and we were thankful that our extended warranty covered the crazy cost!

  Caleb Freeman
a month ago
Isaac Hairston was our salesman and was extremely helpful made for an easy buying car experience. I am so happy with my new 2024 GMC Sierra!

  Lynne LaFever
2 months ago
I had been trying to find a way to a vehicle for getting to work, working as Uber driver and doing tours for people visiting Fairbanks. Isaac Hairston helped me get through the approval process, was super patient as I got insurance. Knowing I planned to use the car for Uber they put a rush on my DMV paperwork so I m ready to go only 1 week after getting the car. Thanks for helping me keep my head above by getting me into a suitable vehicle.

  Jessica H
4 months ago
Jordan is amazing. He went above and beyond to make sure we got into the truck of our choosing. His level of communication and kindness was top notch. He kept to his word and more.

  Caitlin Lenahan
4 months ago
There is almost never a timeline for getting an oil change at GMC. I was told 45 min when I got there and waited over 2 hours with no communication from anyone. Also, despite having a contract for oil changes for the life of the car I kept having to remind each person I talked to I shouldn't be charged for this and ask for a break down of charges. One was for a stripped bolt that holds the oil drain in place, something I have never touched and which cost the astronomical $20+. I didn't pay for it and Mike was very courteous, but I do expect some sort of accurate timeline or communication thereof when I go to the dealership for something as simple as an oil change.