Eagle River Body & Paint

Reviews

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  Dallas Bullard
3 years ago
The people at Eagle River Body & Paint are incredible. I encountered them by chance because of their status as a licensed U-Haul Neighborhood Dealer. The short version of my story is that the people here are honest, thoughtful, and talented, and you should give them your business. The long version of my story is below.I rented a 6x12 U-Haul trailer from the North Anchorage U-Haul location on Boundary Ave. I reserved the trailer for a drop-off in Seattle, and explained to the North Anchorage U-Haul that I would be traveling through Yukon and British Columbia on the Alaska Highway during winter, and that the trailer should be in good shape. The North Anchorage U-Haul hooked me up to a first trailer, only to discover that the wheels were seized up. The employee then hooked me up to another nearby trailer. I looked at the wheels and questioned whether they were sufficient for the length of my drive. The tires were almost completely bald. They had little tread at all. The trailer as also banged up, and did not have the proper stickers to indicate the existence of the dents that were present. The U-Haul didn't seem to care much, and sent me on my way.After traveling less than an hour outside Anchorage in a snow storm, the trailer got a flat tire. I pulled into the nearest U-Haul location I could find, which happened to be Eagle River Body & Paint. I parked in their lot and contacted U-Haul roadside assistance. One of the employees of Eagle River Body & Paint came by to see if everything was OK. We explained the situation. He took one look at the tires and said that all four were wildly inadequate, and that he wouldn't let someone take a trailer to Fairbanks in that condition. He also noted that the trailer was hooked up incorrectly, and that the North Anchorage location had a reputation for this level of incompetence.We struggled to get U-Haul to replace all four tires. Instead, they sent a provider with one spare tire to replace the tire that had blown out on the highway. Several hours went by, along with dozens of calls to U-Haul, who explained that they were having difficulty locating other spare tires in the area.The Egale River Body & Paint business owner became involved at some point in this process, and began speaking with U-Haul himself. The owner and the employee tried to explain to U-Haul that these tires needed to be replaced, and that we had been waiting several hours for U-Haul to get us new tires.Eventually, the owner decided he would just take the tires of a 6x12 trailer he had on his location, and put them on our trailer. These tires were nearly new and were in great condition. Before U-Haul had even approved this plan, he took our trailer, swapped out the tires, and sent us on our way.I honestly don't know what we would have done without Eagle River Body & Paint. They were critical in getting us on our way in a timely fashion. They were friendly, professional, and helpful.

  Alaina Anderson
5 years ago
this place is all about taking care of their customers and they refuse to overcharge. the owner will bend over backwards to help his customer that is just the way he is. The repairs are beyond expectations and I couldn't believe the honesty behind his recommendations. I thought I might just let my vehicle be totaled by the insurance company but he was true and honest and let me know that I should retain the salvage value on my vehicle. Then he took care of me and did me right on the repair and I still own my vehicle outright. I have never been talked to in such an honest and intelligent ligament way

  Steve
7 years ago
Replaced the right rear passenger door on my 2001 Ford Excursion. Saved me money by recommending I pull one from a nearby junkyard rather than order a new one, which I did (Knik Salvage.) They replaced and repainted the door. Excellent blending and finish and they were able to use part of the old trim to save me from buying new trim. Very professional and courteous. Highly recommended and I will use them again!

  Theresa Gates
10 years ago
I have dealt with this business on several occasions. They do speedy but good work on your vehicle. I have been happy each time I have gone and the one time I had a problem they fixed it with no questions asked quickly. (it was not their fault or mine, it was some faulty material on the car) I recommend this business to everyone. the guy who runs this, Brian is very nice, he is very busy all the time so if you don't catch him right away be patient. the work they do is worth it. I give them a A+ on everything.

  Amanda Huck
7 years ago
The BEST business in Alaska to take your vehicle!!! Highly recommend their services!!! Excellent customer service from start to finish, doing the best by their customers, and it shows in the superior quality of their body/paint work! Speedy, knowledgeable, friendly, and reliable! My family and friends have happily taken our vehicles to Eagle River Body and Paint for years and they do a great job every time!

  Kevin Kubly
6 years ago
I'm a perfectionist! So I took them my Black 94 Corvette with a cracked drivers rear quarter panel. They color matched it perfectly and decided that the entire car needed to match, so they buffed it all to match! They did it for free and now she is stunning and mirror perfect! They really car about the customer and will deliver a flawless product! Will certainly go back to them!

  Bill Burdett
8 years ago
These guys are great! I brought Brian an odd request. I had two toy Barbie jeeps my wife had as a kid from the 1970s. She had hours of fond memories playing with them, but they had rusted and faded over the years. In fact she had thrown them out but I secretly rescued them and asked if there was any way to bring them back to even close to their former condition as a Christmas gift for her. In a fraction of the time I thought it would take, Brian called me and said they were ready. To my surprise, they were like new! His team poured a huge amount of time into them and went far above and beyond what I expected could be done. The amount of effort far exceeded what we both thought, but he stuck to his original cost estimate knowing he lost money on them. I'm in the military and these shiny, pink jeeps detailed to the stickers and gleaming interiors will bring back a piece of my wife's childhood years far from home. I can't thank you enough!

  Ryan Baker
4 years ago
Honest, trustworthy, small business. The owner will go out of his way to straight up save you as much money as possible. Will 100% get more work done here in the future.

  BettyAnn Meyer
8 years ago
Bryan did a awesome job with my repairs!! I would highly recommend him to everyone!

  Sam Lightle
5 years ago
Best Service I've ever had! Highly recommended. I'm never going anywhere else.

  Belisha Smith
8 months ago
Went here only for Uhaul truck

  Kim Leary
7 years ago
Work was done quickly and looks great...rare to find a place that really stands behind their work!

  Colten Hess
5 years ago
Perfect service