Unplugged Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Emmy Thrash
2 months ago
My phone's screen was cracked really bad. The owner was so kind, friendly, and professional. It was above and beyond service. Phone is brand new again. It only took one hour and the price was very reasonable. I would definitely recommend their business. 5 Stars all day!

  Mike Sorrell
3 months ago
I needed a new battery for my iphone and decided to try Unplugged since it was located in Wetumpka. The owner was very friendly and knowledgeable about all things cell phone, and I got a new battery at a fair price in less than an hour. I recommend them, if you need a cell phone repair.

  Gary Pruett
5 months ago
I used Unplugged 2 or 3 times, very pleased with quality service and quick fixes to my iPads!

  Kayleigh Lokhart
2 months ago
They are very knowledgeable and reasonable pricing

  Placeholder Account
a year ago
I was about to buy an s22 because my s10 was not plugging in and id get 5g as i cant drive without scanning my shipments. But they simply cleaned out the port for free and saved me over 700 effectively. Great business, i was willing to pay.

  David Lovering
5 years ago
Very nice and helpful associates. There was quite a few customers here the day after Christmas, but we really didn't wait that long. The associate who helped us was very knowledgeable and honest about our product that we were having trouble with. He greatly helped in our decision process and was very courteous the whole time. I would definitely recommend this business to anyone with cell phone questions or needs.

  William Reese
6 years ago
Wynn and his staff are the best cellphone company I have ever used! The prices are the lowest. The phone selection is good. The personal service is second to none! Their repair services are excellent. The coverage I get is the best. They don't have problems helping me understand how to use my phone or fix settings when I goof them up. I recommend them to all my friends and family. None of us has ever been dissatisfied. It is great to work with an excellent business in my home town!

  Lou East (Nvision)
4 years ago
All my service is here and the owner is a fair and good guy. I refuse to go anywhere else ,as he has the best staff and service. Actually, I have been with them for many years and ,over those years, I have told everyone that it is where they need to be. I am an absolute supporter of local businesses and this company is one of the last real businesses that care about their customers. I will be there until it no longer stands!

  Virginia Vilardi
a year ago
Had a cracked screen on my phone. They ordered and replaced it quickly. They also advised me on increasing my memory My phone seems like it is brand new again!! Not bad for a 5 year old phone.

  Amy Little
2 years ago
These are the most customer service oriented people I have ever met. Spent hours with my aunt trying to get her phone straight when Verizon wouldn't help her bc the phone wasn't in her name. My uncle had just passed away and the phone was in his name and this was/is a very difficult time for her. These people were so sweet and were able to fet everything settled and did not charge her a dime.

  Paul Powers
3 years ago
Friendly staff, excellent, and timely service. Even gave me a loner phone while mine was being repaired. Reasonable pricing. Absolutely love this place! Highly recommend.

  Nick S
5 years ago
I went to unplugged while on a business trip. My phone had been having trouble charging, and I went there to get a price on getting the port fixed. The gentleman there cleaned the port out for me and gave me a tool so I clean it myself in the future. He did this free of charge; given it didn't take him a long time, but I know nothing about cell phones so he could have recommended a number of unnecessary repairs. Overall, a great experience friendly staff.

  Amber E.
2 years ago
I can t say enough about Unplugged. The first time I went in to have my shattered screen repaired, they told me they d have it done in an hour & they did! To my surprise they were also one of the cheapest screen replacements around!After a couple of months my phones screen randomly started glitching and half of my screen was blacked out. I called and they had me bring it in right away and repaired my screen within half an hour at no charge. I asked them if I could pay for atleast their time, they said no. Most places would ve at least charged a service fee and I am eternally grateful that they were kind enough to do that for me. Good people make the world go round and this is somewhere you will feel at home from the moment you walk in the door. These people love their community and it shows!

  Jathan Carl
2 years ago
I needed to get a plan that I could afford without all the extra bells and whistles. They had what I needed. The staff are the greatest. To watch them work with other customers was really a sigh of relief knowing that I would get the same service.Thank You,,, Unplugged Staff

  Butter Flower
2 years ago
Wonderful experience with Wynn and John when my older Droid decided to die on me. They were extremely helpful, and had me back in business faster than I would have ever believed! Thank you again, guys!

  j Buelman
3 years ago
I've brought all my phone needs to this place. I could go with Verizon and get the latest device for $3 with a 2 year contract and in all reality spend a fortune, but with their options, I can bring my own device and spend according to my needs saving money in the long run. I can't say enough good words about this place. Have no fear coming to Unplugged inc.

  Jerry Shands
9 months ago
Excellent customer service, great communication, and the best prices around!

  Ginny Martin Royal
4 years ago
The customer service is top notch. They go out of their way to help you. I recently bought a new phone from Samsung and I took it over to unplugged. They switched everything over for me and made sure I was happy with it before I left. The only reason I didn't buy my phone from them was they didn't have any.

  ashley bromley
10 years ago
AMAZING, talented individuals who took my SHATTERED iPhone 5s and was able to completely fix the screen for a very reasonable rate. Everywhere else quoted me 200 dollars to fix the screen and they did it for half of that. I would recommend this place for any phone issues!! They stand behind their work and have wonderful customer service!!

  Rashid
5 years ago
They advertise quick phone repairs within 30mins to an hour. I went to get my screen repaired on a Saturday and was told my phone won t be ready until Monday because the repair technician doesn t work on weekends. Weekends are when people are off work and have time and money to spend on iPhone repairs. It s tax season.Doesn t make much sense for a business not to be properly staffed. That is a bad business model and I suggest the owners change that before they miss out on any more business. I m taking my business elsewhere.

  Michelle Landreau
2 years ago
Wonderful customer service! Had an issue come up with my business phone and they were able to help and resolve the issue within a few minutes!

  Hannah Eller
3 years ago
very expensive for low quality screens. My new screen cracked within a day and one drop on carpet even with the cheap glass screen protector they put on it. Face ID would no longer work and freezes up my whole phone every time I take a picture. And refuses to fix what they broke. Definitely will never be returning.

  Mckenzie Mcclellan
3 years ago
Everyone at unplugged are so helpful and sweet. The owners go out of their way to make sure you experience customer satisfaction. I will never use anyone else! I will continue to recommend them to everyone I can.

  Amanda Sue Beck
4 years ago
I got my Galaxy s6 from here as well as the Galaxy s7 I have now! And these people have never let me down! Their phones last for years, until the day you want to upgrade!(: The only place I get phones!

  Rock Royal
a month ago
Need to have after hours help

  krista logan
7 years ago
I've gotten a new screen from unplugged twice now and the first time there was a crack in it as soon as they gave it back to me and the second time it had a crack in the same spot as the last one and the screen wasn't in all the way so when I tried to push the screen in it broke more. My phone has also been glitching since I've gotten my phone fixed from them. They pretty much suck.

  Charles Bazzell
a year ago
First class group of people. They work to satisfy their customers. Greatest group to repair your equipment.Thanks

  Sherry Holton
3 years ago
They were courteous and friendly. Gave me the price and returned my tablet in a timely manner. Totally recommend.

  Barco Blanton
a year ago
It's been a while since I've had to use them but when I did need them they were there and top shelf

  Ferrandy Merkerson
3 months ago
Great customer service