Cadillac of Birmingham

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melissa Roe
a month ago
Loved our experience at the dealership. Very professional and polite staff. Xavier Taylor was extremely knowledgeable about the car we selected and pleasant to deal with. Thanks to Edwin, the entire process was transparent and he was more than willing to take the time to answer our questions. We highly recommend giving them a shot if you re looking to purchase a new vehicle.

  Courtney Stokes
a week ago
I emailed the night before inquiring if the vehicle I was interested in was still available, the next morning I was sent a personalized video of the car and its features by Anna Greene. She was very professional and replied to my emails/text promptly. I never felt pressured by her or her team, by far the best experience I ve ever had with any dealership.

  Deborah Lentz
6 days ago
We enjoyed dealing with Xavier Taylor. Xavier done everything possible to get us the car we wanted. All the staff was enjoyable to work with. Highly recommend Cadillac of Birmingham.

  A LM
5 months ago
Took my older model caddy to Birmingham Cadillac as a first time customer and I was not disappointed. The maintenance service and customer care that Brian and Meredith provided were exceptionally top-notch. Brian clearly understood my vehicle repairs and advised me of what I needed and did not over charge me for services I didn t need like other dealer service centers. Meredith was very courteous, professional and promptly processed my bill. It s refreshing to know there s a local dealer who cares about its brand and their customers. Kudos toCadillac management at this location. You ve won over a loyal customer.

  Brianna Cox
2 weeks ago
Come check out Mr. Paul Moman! He found me my dream car! He is the best! I will definitely use him again in the future!

  anne santoro
3 weeks ago
Please allow me to express my sincere gratitude for the warm friendly greeting and the attentive environment afforded me during the purchase of my new Cadillac. I would highly recommend Xavior Taylor to anyone in the car buying market. Thank you for a great experience.

  Martin Matulia
a month ago
Super Saleslady Kim and GM Tim were so awesome and made our car buying experience so enjoyable. Kim is not only a very professional saleslady, but she is charming and has a wonderful sense of humor as well! Thank you Kim, Tim and Cadillac of Birmingham!! Ya ll are awesome!

  Marshal Smith
6 months ago
Was at the Honda dealership looking at the Accords and decided to walk over next door. They had just received a CT5 that week! Mrs. Shun and the team took great care of me and my family and they gave us a great trade-in price for my 6 year old Camaro on a Saturday afternoon. Never thought I d be driving a Cadillac but here I am! Thanks Mrs. Shun for being so nice, they will take care of you!!

  Darryl Wallace
2 days ago
On April 8th I took my Cadillac Escalade into Cadillac of Birmingham and asked them to check my cooling system. Tim Rockett was the Service Advisor. Tim called me a day or two later saying that I had a radiator leak and it needed to be replaced. I told him not to fix it, and that I would be in to pick up my Escalade. I also asked Tim if he could show me the leak on my Radiator and he said yes. Tim and I walked out and looked under the hood of my vehicle. He said that he had to stand on something to look down into the radiator where it was leaking, and he pointed with his finger saying it s down there, and you can t see it with the naked eye. I didn t see anything, I wasn t having any problems with my radiator, I simply wanted to have it checked. My vehicle, had never ran hot, never saw any antifreeze in my garage, the reservoir bottle was full, and the radiator was full. Yet Tim said it needed to be replaced and it would cost me 1,000 dollars. After leaving Cadillac of Birmingham, I took my Escalade to another shop for a second opinion. It was determined after a pressure test was done on my cooling system that it was working fine, with no issues. Tim lied to me about my vehicle, in an attempt to have me spend unnecessary money. He never showed me a leak. To say the least, I m very angry, disappointed and upset with Cadillac of Birmingham, who can you trust to do good work on your vehicles. I expect a full refund of my money for the incorrect diagnostic test done on my Escalade, and I wouldn t recommend anyone to service there vehicle there. BTW, when I got ready to leave the dealership, Tim said to me, your vehicle is dirty, we didn t clean it up, because we don t have any water, and we haven t had any for 3 days. I said to myself Wow

  Tonda McInnis
7 months ago
Oh my...what a wonderful experience we had at Cadillac of Birmingham all because of Shun. She was professional, genuine, caring but mostly, she was very honest which made the visit so worthwhile! I want to do business with this dealership opposed to others because of her. Go where you can make an honest deal and ask for Shun! You'll know it's her by her sweet smile and kind heart.

  Jessica Jordan
4 weeks ago
I went in thinking this visit was going to be the best since this is Cadillac of Birmingham. This is the most over priced place I ve ever been to. So after charging me .5 to look at my horn when you could just beep it and tell it s bad. On top of the $180 diag for a passenger mirror you can put the car in reverse and it moves and can hear that it is bad. Then another .3 for the cabin air filter. So I ended up leaving with just a cabin air filter for $370!The courtesy vehicle department was wonderful! Very nice. I would give the courtesy vehicle department 5 stars!

  Lav Moore
2 weeks ago
Impeccable service!! Hats off to Paul Moman, who represented the dealership in such a professional manner. The entire experience was first class and I recommend this Cadillac dealership and salesman to anyone in the market for a car.

  Elmer Skinner
a month ago
My name is Anthony Skinner. I purchase a CT5, 2024 on Friday, February 9, 2024. The experience that I received was great. Anna Greene, the sales person was awesome. Very knowledgeable. Enjoying my new Cadillac. Thanks for everything.

  Lester Davis
3 months ago
The staff at the dealership was extremely professional and friendly. David Miller (Dutch) guided me thru the process and made my wife and I feel very comfortable. Strongly recommend the whole team there if you are thinking about buying a new or used car

  Becky Howard
a month ago
Loved Edwin Milstead and Dutch our salesman they were so nice and helpful. Will definitely be sending customers their way and I have and will buy from them again. They will treat you right

  Kristin Harville
a month ago
Amazing Service and paul was a fantastic salesman. Brian was great to work with also. Having the GM part of your process was a great experience. Such great people to work with.

  Dave Wengryn
3 months ago
We are from Atlanta and drove to Birmingham to buy my wife s dream car. Kim was amazingly professional, caring, attentive, resourceful, and made our trip to Birmingham mega successful and simple I would strongly recommend dealing with Kim on your next car purchase. Bart, the Finance manager is a wonderful human being as well

  Ty Bachmann
3 months ago
No stars would be a more appropriate rating.Once they have your money you no longer matter!!They delivered by my $50k car for a 600$ fee with a cracked windshield, no extra key, or floor mats.Eventually got a key and title; required weeks of badgering by me. They did schedule the windshield replacement (full day job at a place an hr away from my home) but have stopped returning my calls and still no floor mats that are clearly in the pictures of the advertisement.My $600 delivery convenience fee resulted in only inconvenience to me.

  Lynda Hall
3 months ago
My husband and I visited Cadillac of Bham recently. We were looking for a specific car. I had called to set up an appointment. Dutch Miller met us on time and spent a couple of hours with us showing us their selection of new and pre-owned cars. He was very professional and knowledgeable. He was never pushy but offered different suggestions. He answered all our questions and explained the difference between cars. Although we ultimately found a specific car elsewhere, I would not hesitate to return there to purchase a car. Mr. Miller introduced us to the pre-owned sales manager so he could also be looking for a car for us and would have a face with a name. We never felt rushed or pressured in any way.We appreciate Mr. Miller for his assistance and I strongly recommend that anyone looking for a Cadillac, see them!

  Angernette Johnson
5 months ago
Mr. Dennis Johnson is the best. I thank God for such a great man that took the time for two days (one that was his off day) to work with us. We left the dealership knowing a lot about our new vehicles, and met a new friend. God bless Dennis and all the young men at Cadillac Of Birmingham who helped us while we were there.

  David Zarn
4 months ago
David "Dutch" Miller assisted my daughter with her first vehicle pruchased from a dealership. He and the staff explained each step of the process in very laymen terms while being sure to articulate the very importance of each step. She was able to relax and make educated decisions along the way resulting in a purchase she was confidant and satisfied with. Truly caring and professional.

  jan phillips
6 months ago
Our experience with Dennis Johnson at Cadillac of Birmingham was very pleasant. He helped us with the purchase of our new vehicle in so many ways. He was able to answer all of our questions. I would recommend him and this dealership to anyone in the market for a new car. Thank you Cadillac of Birmingham!!

  1611 Ruleth
3 months ago
Recently purchase a 2023 XT6. Dutch was my salesman and instead of just finding a salesman we feel as though we made a friend. Everyone was respectful, professional and even entertaining. I drove from Tennessee to buy our first cadillac and may just drive back to Birmingham when I wear this one out.

  Ashley H
4 months ago
My recent experience with Cadillac of B'ham was less than pleasant to say the least.(Day 1) Initially, I took my vehicle in for a tire issue. After sitting and waiting the service tech (Eric) told me "We can't find anything wrong but you did need some air in the tire"! I said, there s an issue if the air pressure keeps decreasing, I put air in the tire the day before. He stated, "we have done every test and can't find a leak , I left.(Day 2) the next morning the tire was down again. I called Eric on my way to work. He said, bring it back in . I asked if someone could pick it up. He replied, No, hold on. He came back and stated, I have a car but I must have it back today . I said, ok! Once I arrived, Prince took my insurance, driver s license and credit card information. The outside of the loaner car was dirty, but I didn t say anything because I had to get back to work. Later, I received a video, a pic and screen shot via text, then a phone call. Eric said, did you get my text , at that time I hadn t . You have a pin hole in the side wall of the tire and will need to replace . I told him to go ahead and complete the job. I later received a text; your vehicle is ready. I responded, ok. After work and an emergency, I took the loaner car back and the dealership was closed (5:30) although the website states 6:00 p.m.(Day 3) The next morning, I called Eric, and said I will bring the vehicle back during my break . On the way to COB, I stopped and put $20.00 worth of gas in the car before return. I arrived at the dealership and Prince asked for the keys. I gave them to him as I proceeded to go to the cashier s office. As I was paying for the new replacement tire Prince walked in the cashier s office and stated Either you can go put some more gas in the car or you owe $25.00 because it was full when you got it . I said, no it wasn t, I took a picture of the gauge before I drove off . Now I m pressed for time because I have to get back to work. He repeated himself. I replied, I don t have time to go get more gas . Prince said, you have to pay the $25.00 extra . I asked to speak with the manager, a guy walked up and stood in front of me without introducing himself. As I recall he wasn t wearing any identifying information. I asked, are you the manager and he responded, Yes! I explained to him the issue I had and his response, have you ever rented a car before ? I said, Yes, however I spent $400.00 on a new tire . His hesitantly reply I will pay the $25.00 for you and if you can live with it so can I . I walked back into the cashier s office then returned. I asked the guy, is your name Mr. Semen ? He said, yes ! I said, so that s it ? He said, Yes and I left.Due to this experience of lackadaisical and negligent behavior stemming from my initial visit is questionable and makes me reconsider if I will return for ANY purchase or service needs. Suppose after leaving on day 1, the tire blew out or caused an accident. Trust is a major factor I don t take lightly. My family has traded with your company through generational purchases and services and have always had great experiences and things to say, but since Mr. Ivy God REST HIS SOUL transferred the business the culture has tremendously declined and become discerning. The subpar, nonchalant and unprofessionalism isn t the elite standards I am a custom or familiar with as it relates to Cadillac of B ham. I spent three days driving back and forth to Hoover using my personal gas twice and you want me to pay an additional $25.00 for some gas. There is no way I used $45.00 worth of gas in one day. Its NOT the amount for the gas it s the PRINCIPLE of it all, not to mention there was no discounts offered for the inconvenience caused.

  Shawn Wright
a month ago
Xavier helped me out tremendously with my purchase. There was no pressure, only facts and helpful information. Exactly what I look for when buying a vehicle. Highly recommended!

  Peggy Baker
2 months ago
My husband and I have bought several Cadillacs from Paul Moman and Eric Chandler has alwys taken care of our service. The dealership has been very accommodating. Paul wanted to make sure I understood the basic information and will be helping me with getting familar with other features soon. Soo fery pleased.

  Bryan Stevens
5 months ago
Eric Chandler was my service advisor. All in all he did a good job. There was a slight miscommunication, but we worked through it and I feel he handled it professionally. The miscommunication could be just from a different way of doing things as a dealership and experience in Arizona is a lot different than Alabama. I the downside is I wasn t able to get my truck fixed that s not their fault that s a Parts shortage issue with the streak. So I will be reaching out to make sure when the birds get in that I can get in and get my car fixed with Eric

  Cindy Rizzato
4 years ago
My engine light came on during the trip from Houston to Birmingham. We brought the car in and Brian Fields explained the problem to us and made us feel comfortable heading back home. Awesome guy, awesome dealership! Thanks Brian!

  Cheryl Whitaker
5 months ago
I just want to say that we appreciate Mr. Paul so very much! He took real good care of my mom and my grandmother on the purchase of their new Cadillacs! He is family now! Thank you again! Love The Whitaker s!!!!

  Carolyn Parks
a month ago
Mr Momsn is an AMAZING SALESPERSON, he s FIRST CLASS!!!! I had a FANTASTIC TIME, dealing with him! I m ESPECIALLY HONORED TO HAVE HIM AS MY SALES REPRESENTATIVE!