Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alpha Omega
2 months ago
02/24: Driving North from NOLA, all 4 tires clearly needed rebalance. Luckily, dropped in at slack time of day; folks at this Walmart had me in & out in 45 minutes, no $$ charge. (Lifetime tire balance & rotation)

  City Shakers Evangelistic Church (The Prophetic Voice)
a month ago
Always lazy always complaining always never at the table for oil change I waited for over 30 min before someone came out and they were just talking sad I ll never come here ever

  KY 305GARAGE
a year ago
First time and last time I go to any Walmart for car maintenance services. I went in Sunday 03/05/2023 at 1:45 pm, I wanted to get 4 tires mounted in my Toyota Tundra. I detailedly explained the greeter of the car service department that I brought my own tires to get them mounted. She said that wouldn't be a problem and told me wait time was about 2.5 to 3 hours. I agreed to the wait time, around 4:30 pm (about 3 hours later) they finally get my car on the lift only to explain me that they were not gonna do the job since the tires I brought were not "new". I stated to them that they were new they just didn't had the sticker labels on them and that I was told by the greeter it wouldn't be a problem. The red headed lady (seemed to be the manager or one in charge) that day, refused to mount my tires since it was against "company policy" to do so. Basically they wasted 3 hours of my only day off during the week. Very unprofessional staff like most of the workforce in Alabama.

  Barbara Hall
a year ago
I always have new tires installed at the Tuscaloosa Walmart. This particular time there was an upsetting miscommunication. The much needed tires I ordered, and had confirmed were in house, actually were not when I arrived. And although, at that moment I was not at my "kindest", Ken, the department's manager, was extremely patient and very helpful. Even his follow-up was exemplary. His efforts helped me find tires in stock at another Walmart that I was able to have installed that same day. So this review, and my 10 stars (I know there are only 5 here) are for him! Thanks much Ken! You're efforts are greatly appreciated.Service: Tires

  Brenda Skipper
2 years ago
After waiting for a little more than an hour to get tires put on my vehicle, then another hour, I drove my vehicle to Birmingham, all the way there and back, my vehicle was shaking so badly it frightened me! I called on my way back to tell someone about the problem, it took very long for someone to come to the phone. After getting there, waiting again for over an hour, I was still not completely satisfied. I had also requested to get my tires back, although it was after the service, I did get them back but was not refunded the tire recovery tax that I was charged. I also asked whom I perceived to be the manager on duty, due to the fact that the job was not done properly the first time, was I entitled to any kind of discount, and he said no because they fixed the problem. That was extremely unacceptable because I felt like it should have been done correctly the first time. I'm grateful that I didn't incur any other problems due to the inefficiency of the work performed. I do however feel that I should have received some sort of discount. I am an avid Wal-Mart shopper, but unfortunately I will not be inclined to use the auto service center again. Thank you kindly for the opportunity to give feed back and your attention to my concerns.

  K S
2 years ago
Ordered tires online, went to have them put on, was told they never arrived, and couldn't get a single person to answer their phone lines. Walmart has basically gone down. Most employees seen as of they're rather pull their fingernails off with pliers than be at work. You can call their store and it will just ring and ring. Walmart corporate should really step in. Store is always disgusting now, nothing is kept in stock, and you can forget any one helping you with anything. I will say the tire center manager was nice and tried to be helpful.

  Princess Tierra
a year ago
I went to the Auto Care Center to get a new tire on my vehicle.The customer service Rep Sam was amazing! She greeted everyone with a Goodmorning and went out to check on the status of my car bc I was waiting for so long! She also helped me solve a few other issues I had! She was such a sweetheart! Thanks again Sam for going out your way to help me! Also the girl who took down my info and have me the stickers for my keys outside was nice too!

  Meika Prince
2 years ago
The females working at the service center were rude, they walked around looking over all of the customers waiting to pay for their oil change. One walked away as the one asked me what I was waiting for. After I told her she checked out 2 ppl in front of me and walked away. The second female returned and asked my name and finally returned my keys. This is the first time that had happened to me here. I will no longer be getting my oil changed here.

  Terry Maggi
a year ago
Stoped in to get two new tires. It took 3 hours before they got to my vehicle. Good and friendly service

  Linda Hill
3 years ago
Customer service is good, but there is no place to sit and wait as the home office removed the benches. I am handicapped with limited walking, and was forced to walk through the store because of not staying in the area. I know there is covid but they should have chair at a distance for seniors, handicapped and even pregnant women. Until the end of the pandemic, I guess I will have to shop elsewhere or do only pickup. No more auto dept for now. I did complain to management and felt i was blown off

  Billy Dotson
5 years ago
I spent three and a half hours at Walmart just to get two tires changed. the people who work in the shop acted like they didn't care they where slow and the manager even said he didn't care about something with another customer. I went there to save 20$ and the other shop I normally deal with who'd have had me out in 25 minutes. Poor service from wall Mart on Skyland Blvd in Tuscaloosa Alabama. First time going last time ever in my life. If I could I wouldn't give a single star.

  Mel Garre
4 years ago
Will have you wasting your time outside waiting instead of checking you in while they sit and play on their phone. Then they vet upset with you for interrupting them to ask for help.Oh and let's not forget when they took 5 hours for an oil change. The only reason I go to them is that they are located next to Sam's club.

  Soheyl Zehtabiyan
6 years ago
If you respect your time, just do not go there! I got brand new tires and wait for 4 hours and then I realized that they dorgot to balance them! Surprisingly, they asked me to wait for an other couple hours to fix a problem which was because of themselves!

  Sherry Ann Weller
a year ago
I was very impressed with the convince of getting new tires. They got me in and out in a reasonable amount of time. Staff was very professional.

  Tyler Hoggle
4 years ago
Man, I m not the one to complain. But I drive a camaro RS and the size of the rear tires differ from the size of the front size tires. It s a big noticeable difference. They put the tires on in reverse.I took my car to another dealership to get them swapped again and they just laughed and said yeah, looks like this came from Walmart.

  Lucille Williams
9 months ago
Easy check in but the wait time could be a little bit better.

  Hannah Perkins
4 years ago
Slowest service in Tuscaloosa. Took 4 hours to get new tires and an oil change. They said they were super busy that day (a Wednesday). The next time I got an oil change, it took over an hour and a half for just the oil change. The $5-10 I saved isn t worth the extra hours it takes them to do anything

  kimberly barger
2 years ago
Only reason for two stars is because the people were nice but as far as the work it's complete chaos no one is on the same page so watch and make sure they are doing what you asked or they may do something completely different than what you tell them to do

  Grace Lesher
2 years ago
Popped a tire on road trip. They installed a new tire in about 20 minutes for $80. Only issue is weekend hours are listed as 7am-7pm but I asked one of the employees and he said they open at 8am on the weekend.Service: Wheel alignmentService: Wheel alignment

  Triple Sevens
3 years ago
Do not go here .. I started to call an ambulance to make sure mechanic still had a pulse .. it took 2.5 hours to balance tires .. that s right 2.5 hours from the time the first lug nut came off 2.5 hours until the last lug nut was tight

  sean cannon
3 years ago
Poor, poor, poor... took over a hour to get a tire changed and there was no wait. Had 4 people looking at a flat tire trying to figure out how to fix it. So I wont be go in ng back there anytime soon..

  Bad News Gary Brown
a year ago
Told my daughter that she didn't need a battery for her car and come to find out, she did .

  Katelyn Moore
4 months ago
bad experience with customer service.

  Denise Lowe
2 years ago
They were quick and fast I guess maybe I said about an hour I stayed very nice

  Eman Smith
4 years ago
People are slowAnd don t care. Had to be at work at 2:00 and. Didn t get out until 1:45 they keep walking around not doing anything productive

  Savanna
4 years ago
Took 2 full hours for an oil change and half of the services, like cleaning the windshield and refilling the washer fluid, stated checked on the receipt but were not done.

  red runner225
2 years ago
Waited for about an hour cause no one was back in the automotive department so wasnt at all pleased

  Jonathan Beckham (DAGVIPER)
2 years ago
Trashed up place. Only decent nice employee was the greeter at the door. Shelves empty. Store always in a mess.

  David Vandenberg
4 years ago
Given to Stars due to the fact of the speed of Walmart's normal policy should be quicker than most

  Susan Miller
6 years ago
After being here 2 hours a manger says oh we are backed up til noon we got here at 7:30 . The right thing to do would be letting a customer know when they arrive