Glass Doctor of Tuscaloosa

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacqueline Cochrane
a week ago
This company was paid $443.00 to install a broken window at my resident. I called the scheduling receptionist with a question ( she bounced all around with). I wanted to know if the technicians usually carry a mini shop vacuum or a dust buster or something to suction the left over glass residue? She tried to "gaslight the question, so I asked her slowly, She responded with , "well ma'am they can't vacuum your whole house!, I said I didn't need them to vacuum my house period, just the left over residue in the window. She finally said , " yes they do suction the left over residue from inside the window seal, cracks edges or whatever. So I said, well I be dam!, ( not surprised) so I can't get the same treatment as anyone else? I guess BLACK PAYING CUSTOMERS are not entitled to nothing but the bare minimum. Trust and believe I did try find another glass business but couldn't in this area. I'm not surprised just hate I couldn't take my business else where.

  Kim Burchfield
a month ago
Had a wonderful experience with athe Glass Doctor. I called gave me a quote, then came out to measure the table. The quote was just a little bit less than my bill. They removed the broken glass piece and put new glass on the table. It was 2 simple phone calls. They are extremely helpful and friendly. Will use again

  Mark Shepherd
3 months ago
All around fantastic!Came in at 12:15 left at 12:25 the job was done exceptionally well from the lady I talked to on the phone (who knew her info well and very friendly) to the men that replaced the mirror. 10/10

  Philip Barnes
5 months ago
Called for a quote. They responded quickly and gave price. Very reasonable. Ordered and received when promised and installed when promised. Very good experience.

  wkbmarine
7 months ago
Absolutely blown away! I called Safelite because they had done the windshield in my semi truck twice last year for ~$430. Today when I called, they quoted $1665. That was for just the passenger side. I called the Glass Doctor and they quoted ~$300 out the door. I was very skeptical, but I went to their location to verify. I was asked to sit in the waiting room, presumably for a technician to be available. Less than 10min later, a technician came in and said "you're done". I questioned that and even walked outside to my semi to see a brand new windshield already installed. From the time I walked in, to the time I drove off was 11min. I'm absolutely amazed at the speed and quality of service. You have earned a customer for life. My total was $306, tax included. I'm still in shock.

  Tom Gester
3 months ago
Very professional. Theyy were the only glass company I could find who would replace the glass in my existing window frames as opposed to wanting to replace the entire frame, with resulting damage to my walls and need of repainting.

  Tywanda Murray
5 months ago
From the time i called about a quote until the time I picked my truck up was very friendly. Very professional, reasonable, and quick.

  Brandon Miller
4 years ago
My experience was more than great. Fast service with excellent pricing. SafeLite AutoGlass wanted to charge me $480 to replace my windshield opposed to Glass Doctor s $249 price tag. I arrived there at the beginning of my lunch break and was out in no time. The guys there were professional and made sure everything was clean at the end.

  Jonathan Bounds
4 months ago
Service was professional. They took care of it while I waited. It took about 45 minutes to have the windshield replaced

  Quadricka James
a year ago
I recently moved to the area and driving down the highway a rock cracked my windshield! My insurance had this company listed as a vendor to do a replacement. I am glad I went to them too. They had an amazing southern customer service. I highly recommend these folks! The service was fast and accurate. I ll be returning should I have anymore issues with my car windows.

  Eli Evans
a year ago
Wonderful experience from the beginning. I filled out the online form for a quote and received a call within the next few hours to set up installation. Before I set up the appointment I called three other glass companies in the area. Glass Doctor had the best price by far. And the price was the same at the end as it was when it was quoted.When I arrived at my time they began working to replace the window within 5 minutes. I sat in the waiting room and before I knew it I was out back on the street with new window in 20 minutes. The window was replaced well and there was no mess left.Very satisfied with the service I received from the very first call. I would not hesitate to use Glass Doctor in the future.

  Laurie McCarthy
5 months ago
Patty was wonderful. Very helpful at a great price. Fit us right in.

  kim schmidt
a year ago
Awesome company. Would highly recommend. Sweet lady who answers the phone set me up, had my daughters windshield replaced at her job. Good price excellent customer service.

  Mike Burnett
9 months ago
Great Price (online coupons) and great service. Great quality windshield too! My brand new windshield got hit by a rock and it bounced off!

  ChristyandKenny Johnson
3 months ago
Great people to deal with. Don't matter if a auto glass or equipment glass.

  Jamie Graves
a year ago
Glass doctor of Tuscaloosa gave exceptional service. Quickly ordered my windshield from dealer! Professional and polite on phone and front desk.I Recommend their service!!

  Lauren Bishop
a year ago
Everyone was amazing and incredibly helpful when I had to get the windshield replaced in my car! The service was timely and they were very kind. I really felt like I was cared for and looked after, and I would recommend this place to anyone!

  Victoria Partain
a year ago
Wonderful experience. Super fast response on my quote, and a very reasonable price. Technicians were extremely friendly, helpful, and quick. Very pleased!

  Alyssa Hubbard (LissyWrites)
2 years ago
Glass Doctor was super busy when I called and now I see why. All of the people I spoke with on the phone were super courteous and helpful. I had no clue what some of the terminology was when trying to explain my problem, and they were super kind and took the time to educate me without being demeaning.Once they came out, the gentlemen were super polite and got to work immediately. They cleaned up the glass, cleaned up the window, even took care in cleaning up my temporary fix while I waited for them to come out. While it was a bit pricey, it was worth it to have such reliable people who come to you and take care of the clean up AND the repair.They have my business for any of my window repair needs.Service: Window repair

  Mercedes Jones
2 years ago
The company is very reliable the person who measured and fitted my broken window was very friendly and precise. He fits the new glass right therein the old frame ,it didnt take long at all. This has been the second time that I have used them to replace a broken window I recommend the Glass doctor to everyone.Also the lady who takes the order on the phone is very friendly and professional, she gave me an instant price . Due to the Pandemic I have had to wait a little longer to get it delivered because of supply problems we are facing in many fields, we all understand this.Thank you Glass Doctor for your great service.Mercedes

  Blake Leonard
5 years ago
Made an appointment to replace my windshield after they gave me the cheapest quote in town and it took about an hour. The techs were very friendly and took great care of my car during the process. Everything was clean and perfect afterwards. I highly recommend them!

  Elaine Mathis
2 years ago
Excellant service. Patty in the office and the installer was very efficient. New windshield looks great and installed in less than 45 minutes. Had a very clean waiting area. This is the place to go if you need a new windshield.

  randall burno
11 months ago
Got the job done, if I need to have another windshield installed I know where to go.Customer service was great!

  Nicole Brown
2 years ago
As a woman, I usually dread getting car repairs. No one likes to be taken advantage of, but it happens all the time. This place, however, was honest, competent, and a great value compared to other places, and I will always give them my business from here on out! THANK YOU for fixing my car and doing it right!

  John Nick Torres
a year ago
I had a windshield replacement done in 15 minutes, and the price was great. A smooth in-and-out experience which is exactly what you want whenever going to an auto shop.

  Elgin Roshell
a year ago
Had a vandalism incident on a Saturday evening/Sunday morning and got my car towed to their shop and left my info on their website and got a call that Monday when they opened and got 2 windshields and 1 window replaced same day. Life savers. Even cleaned up the broken glass that was everywhere inside of the car. I would give 6 stars if I could

  Jennifer Colvin
2 years ago
While my husband was cutting grass, his back glass got shattered. I called the Glass Doctor at 4:50 (10 minutes until closing) and the sweet lady that answered the phone had him an appointment set up for the next day at 8:00am and his glass that had to be ordered from the warehouse was on the way. He was all fixed up by 8:30 the next morning. Very quick, professional, caring, and great prices!

  I-C Woodson-Tabor
a year ago
After waiting 10 mins for the receptionist to acknowledge me, I left without a solution to my problem. Patty took the time to speak with me but I felt like speaking to an installer (?) might have given me better insight to my needs.

  Kim Wampler
3 years ago
Stopped @ Glass Doctor due to a few dings in windshield. the young man offered his assistance immediately, explaining each step as he went. he worked me in quickly w absolutely wonderful results! impressive job done!

  Nicholas Lewis
7 months ago
They did great I'll always go back to them if needed and recommend