Brown's Fleet Collision & Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  CA T
2 days ago
Someone pulled out in front of me and we had an accident. A friend referred me to Browns Fleet Collision on 69 S. From the first time I called their office, to the time I picked up my car, was nothing short of spectacular! The receptionist in the office was very friendly, her estimated time of completion was accurate and Robert kept me in the loop the whole time. He was super informative of the process and explained the work done that needed done in detail. I felt so comfortable with him that I asked about my check engine light being on prior to the accident. He did the diagnostic test and fixed everything needed for a great price. It was a breath of fresh air to actually trust the mechanics and have them do the job on time, for a great price, no issues or problems with a smile!! With my hectic life, I can't tell you how much I appreciate the fantastic job they all did. Because of my wonderful experience, I honestly recommend everyone to Browns Collision and Repair.

  Brett Billings
a week ago
Brown s only took three days to finish my repair, which included a new bumper with sensor collaboration. I had no clue they were going to detail the inside and out. My truck has never looked so good. 10/10 would recommend.Much better experience here than I had with a shop across town.

  Taylor Harrelson
2 months ago
UPDATE: I changed this to a 5 star after speaking with Robby. He reached out to me and offered to take a look at it again and get the issues resolved. He was very apologetic and made sure I was completely satisfied with the work done. Like I said before, their work is good and the people here are so kind. I can see they are making a strong effort in keeping their customers happy and working on different aspects to make their business better! Compared to other body shops in town, I would still choose Browns. Thank you!Their work is good but their communication could definitely use some work. They are nice whenever you get them on the phone but getting them on the phone has been an ongoing issue for me. My car was in their shop for about a month which is completely understandable considering the damage and with it being around the holidays (Christmas). I was told 3 separate times when my car would be ready and it wasn t. I was told it would be ready the Friday before Christmas. It wasn t and they didn t open back up until the Wednesday after. I had told them my rental days would be up on that Friday and I was told that the sensors had to be reset and then it would be ready. Granted, I was told the day I got it back that the gentleman who reset the sensors was running behind. I would be more understanding if I would have at least gotten a phone call telling me this so I could ve made other arrangements for having a vehicle over the weekend and holiday. Since getting my car back and it being in the colder months, I never turned on the cooling part of my AC, just the heat. Well since it s been in the upper 60s some days in January, I ve tried to turn it on. It s not cooling properly. I know I had some of my parts replaced with my AC so I called Browns. I have now called them twice in the past 3 weeks and I haven t heard anything. Like I said, the work was good and I understand the lengthy time for repair, I was and am just very displeased about the lack of communication.

  Kish
9 months ago
They told me that it would take maybe a week on my car, well one week turned into over a month. They fail to communicate, and they lied three different times on when my vehicle would be ready. So if you're in need for your car to get done in a timely matter then this is NOT the place to go to.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Andy Reyes
3 years ago
DJ was really friendly and got my car in faster than any other shop in town. On top of that, my car was finished in about 2 weeks. Only a few blemishes left over and dust from the work that was done. But other than that I can t complain.Edit: I had to revisit this review after having my vehicle repaired at Brown s. I was in a rush to have my vehicle repaired and went straight to Brown s for time. As time has passed, my vehicle has shown wear from the repair. First, my vehicle suffered damage to the FL wheel, running board, and driver side door. When I received my vehicle, the running board was not replaced and was still dented at one of the brackets that holds it to the car frame. The driver side door was replaced with a junkyard door and re painted. The paint is now starting to flake and the driver side mirror shakes at highway speeds. Simply put, the door was replaced and repainted, and the wheel was replaced. But they did not replace my running boards and I have had electrical issues ever since I had my vehicle serviced at Brown s. Please inspect your vehicle and make sure you are content with the repairs.

  Kasia T
2 years ago
Do not go here unless you feel like waiting over 6 weeks for your car to be fixed. This would not upset me as much if I was originally quoted this long. If that were the case I would know in advance to make alternate transportation arrangements. I have called this shop at least different 5 times and each time I get a different date for when the car will be ready. It s been in the shop for 6 weeks now and the last update I got was that the car would be ready two days ago. This was obviously not the case. A professional business would warn you in advance about lengthy repairs. Just to add all they had to do was replace one side panel. I understand the shop is busy and has other customers but this is very unacceptable and very unprofessional.

  Hailey Sullivan
4 years ago
This is by far THE BEST repair shop in Tuscaloosa Alabama! They have my 06 Camry looking brand NEW (: I couldn't be more happier with the work these guys have done. They have an amazing customer service, and the prices are unbeatable. I would defiantly tell anyone to bring there cars here!

  Jenna Hall
3 years ago
Brown's Collision Center is undeniably the BEST place in the Tuscaloosa area to get your car repaired and maintenance. Everyone in the office is friendly, welcoming, and very informative. I would not trust my vehicles anywhere else other than Browns because everything is always fixed correctly and in a timely manner!

  Liz Blair
5 years ago
If you take your car anywhere for repair, Brown's is the ULTIMATE choice. This was my first wreck and I was rear ended. I was incredibly clueless as to how insurance worked, how my car was gonna get fixed, how long it would take. I had SO many questions, but DJ was there for me the entire time- from estimate to repair completion. He explained everything, answered all of my questions, and let me know what was going on step by step. My car will never be sent to any other body shop should an accident happen again. They don't just take care of your car, they take care of you.

  Ben Gitter
5 years ago
DJ and the browns fleet crews craftsmanship is unparalleled.I presented them with a custom built trailer with severe damage. DJ was the only shop in town who dared attempted it. You wouldn t have ever noticed it s been damaged now! They did an incredible job on a tricky and odd repair all while having a very fair price and great communication throughout the process.I will recommend them again!!

  Micelle Williams
6 months ago
Owners and employees are great people's the secretary is awesome with a very nice personality.

  Jenna Cooper
3 months ago
Extremely friendly and knew what they were doing!

  christian jackson
2 years ago
I had an unknown issue with my car and the service man helped me very quickly and efficiently. He was very kind and explained exactly what was going on. would return for sure

  Wendy Sullivan
4 years ago
Browns on 69 is the best body shop in Tuscaloosa!! They are so helpful and clean and has the work in and out of the shop so fast very thankful to have a shop like you guys so close to home.

  Betty Sullivan
4 years ago
I have had work done 2 different with browns they did excellent work and was done on time I would use them again and recommend them

  Michael Jones
a year ago
It's a great place to check with if you have damage to your vehicle. Good Honest People

  Stefan Farrington
3 years ago
I have used Brown's for many of my automotive needs and they have always treated me with dignity and respect. 10/10 would wreck again Services: Painting, Body & TrimServices: Painting, Body & Trim

  Shane Jones
4 years ago
There front of house staff is always helpful answering any questions I have. There body and paint work always looks fantastic! Highly recommended!

  Ginger Miklic
4 years ago
Amazing friendly body shop in tusacloosa. They are quick with repairs, friendly staffthat will break down how everything works with insurance i will always bring my cars to this location

  Chris Ashcraft
3 years ago
Awesome service! Repairs are quick and done correctly! What more could you ask for? Highly recommend using them

  Joseph Evans
4 years ago
These guys do excellent work .A bit pricey but quality work no doubt.

  Emella Callihan
4 years ago
Thanks so much for such an excellent job.I will be very happy to recommend you guys to everyone.

  Christopher Daniels
3 years ago
Top notch service. Very professional. Great Work.Service: Body & TrimService: Body & Trim

  Anita Tilley
a year ago
They do a great job

  Becki Jeansonne
3 years ago
I had to wait twenty minutes before someone came to service me

  Prince Homebuilders inc
a year ago
Best service around..

  Olugbenro Ogunrinde
6 years ago
Cool

  Johnny Watson
2 years ago
My kind of people

  Tony Kirkman
3 years ago
A1 Service