Premier Chrysler Dodge Jeep Ram Of Troy

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Helen Sage
3 months ago
Premier CDJR of Troy has renewed my faith in purchasing a car from a dealership. This was the best car buying experience I've ever had with a car dealer. I purchased a preowned Volvo XC90 and my sales rep Kim was very helpful. I'm out of state so I relied on her to help me purchase the car sight unseen. The purchase price was very reasonable and there were no unnecessary fees added to my buyers order. The car was delivered and everything was great until we had a few issues. I was very worried that the issues would not be resolved however, to my surprise they were resolved quickly and professionally. Everyone I spoke with was very friendly and helpful including Jason the owner, Jeremy the GM, Byron the Preowned sales manager, Kaylee in accounting and Kim my sales rep. Thank you so much for the amazing after the sale customer service!! I would highly recommend this dealership to anyone interested in purchasing a new or preowned vehicle.

  Arron Roper
2 months ago
I purchased a 2020 Jeep gladiator from here a few months back and haven t had a problem with it at ALL the sales staff was great and the management is the most helpful I ve ever had they worked with me instead of against me and got me done within 2 hours fasted I ve ever managed to buy a car if you considering a new or used car from here 10 out of 10 would recommend to everyone !!

  Ricky Ryland
4 years ago
Premier CDJR was a great buying experience. They have a great selection of product. The entire car buying experience was efficient and friendly. Byron Brown really gets the job done. This dealership is just the right size. Lots of vehicles to choose from, yet not too large to have that family feel. Byron Williams let me take the jeep for an extended test drive to ensure that I was happy and I appreciated this. Thanks Ricky

  Melissa K. Mooney
3 years ago
Carl was AWESOME! The process was easy and experienced the friendliest customer service EVER !!! Visit this dealership and talk to Carl Carlisle. You won't be disappointed... I promise.

  Justin Denson
9 months ago
DON'T GO HERE if you're looking for quality work. Went here a couple different times for work on my car. Had front brakes done, and the mechanic didn't tighten the bolts when changing my rotors/ pads out. Dangerous! Replaced my plastic skid plate under the car but they put it on backwards and ZIPTIED it. How!? My driveshaft was bad and making noise, but they couldn't find the issue - a local transmission shop in Lawrenceville GA found that it was bad. At this point, I wouldn't even trust them to change my oil. I always thought a dealership was the best way to go, but this particular one? Never again! I don't believe it rates 1 star but that was my only option unfortunately.

  Missy R
a year ago
My husband and I were on our way home to Canada from Panama City Beach, Florida and our front brake caliper seized on our truck. So being somewhere in Alabama and not sure where we were, we googled and found Premier Dealership in Troy Alabama. We took our time and made it safely to the dealership just as they were opening. Jonathan in the service department had our truck looked at right away. He told us he would get us in as soon as possible to have it fixed but couldn't guarantee it could be done that same day. We left to go and have breakfast and Jonathan texted saying they could fix it the same day. We were so greatful to Jonathan and his coworkers for helping us so quickly. While waiting for our truck to be fixed, we met Chris (salesman) and he was amazing. He was so kind and very friendly. I'm sure he knew we were a little stressed, but he just made our day a little bit brighter. Actually all the employees were extremely nice. I hope this Dealership knows and recognizes they have amazing employees that go above and beyond what they have to do. Truthfully Canada should send some of their car dealership employees down to this dealership to learn about what good customer service is. If we lived in the United States we would definitely buy a vehicle from this dealership. Thank you Jonathan and Chris, you are amazing.

  Dswrld
4 months ago
If your looking for mechanical work this not the place 5 days turned to 17 and the dates still was getting pushed back

  Carissa Braswell
a year ago
Went here with my Fianc� to get a car we inquired about through phone. Got told we d be able to get the car we wanted and said we d be here on Saturday (today). Zack or Zakee was who helped us, shortly after sitting down (after an hour drive just to get here) got told that the car we want has a recall part and they can offer us something else. After saying yes we ll look at other offers only got offered one other option which had less of the details and options we wanted and cost more. We explained we could wait for the other one if possible and zack said he d look into it. He came back just to tell us it wasn t possible and tried to get us to sign on the one he was trying to upsell to us. After saying we didn t want it he shamed my Fianc� saying it took a lot to get you that apr and cheap payment . We left shortly after that. This whole process took almost two hours and half the time Zach was walking around and elsewhere in the building making calls I suppose. Personally I feel if you know someone s coming for the car you should make sure it s available and in ready to buy condition. Then he could ve called before we spent an hour to drive up here, and now an hour drive back with no car. The service was poor and disrespectful. I wouldn t get a car from here.

  Jared Welch
a year ago
Buying from Premier is the best car buying experience Alabama has to offer. In the past two years I have already purchased three different vehicles. Each purchase gets better and better. With the friendly staff and service department I highly recommend Premier of Troy when purchasing your next vehicle.

  C H5
2 years ago
I'm not from this area and my car broke down and was towed to this business and I feel lucky it happened like that. Excellent customer service and they replaced the motor and transmission in my Subaru, a car brand they don't even carry, in a timely manner and went to great lengths to get me back on the road. Trust worthy business that deserves all 5 stars.

  Lizzie N.
2 years ago
Jane was an absolutely gem to work with! She worked so hard to find me the Jeep that fit my list of demands and kept me in the loop the whole way. Once I settled on one, she took care of all the financing so all I had to do was walk in, sign, and drive. We will be return customers when it s time for my husband to get a new truck. A great experience all the way around!

  Mackenzie Holliday
3 years ago
Can't say enough how great this dealership was to work with. Clai was able to work with us on price before we got there since we were about 2 hours away. We agreed to an out the door amount before we left and they honored it. Not only that, for purchasing a vehicle through them, they sent us a really nice Yeti cooler! Love my new to me rig and would recommend these guys to anyone.

  John Moodhard
3 years ago
Visited this dealership today to pick up a part and was blown away by how great my experience was there. Everyone I came in contact with was genuinely friendly and helpful. Jake in parts went out of his way to help me and everyone I spoke with there made me feel at home. The place is very clean and well organized. I left feeling great about the visit. I will definitely go back. You guys are the BEST !!!

  roxanne smith
a year ago
Horrible customer service! I have had multiple bad experiences here. First time went in looking for a vehicle and the salesman acted like he had better things to do than help me. Next time was to get help with service on a vehicle I had bought the day before from them and they kept telling me they can't figure out what's wrong. They kept my vehicle for 3 weeks and it still has issues. I never should have bought from them and never will again

  Rachel Rifenberg
3 years ago
Update:Today (9/11/19), I was finally able to pick up my tags and registration.Update:The experience I have had has not been fun. I bought the truck out of state which was my mistake. I purchased a new Ram truck on July 27, here a month later (8/27/19) I still have not been able to register it because the paper work from the dealers accounting department has not been completed in a timely manner. I was told they submitted the paper work the first time on 8/7 but Hamilton county had no record of it. I was then told that the paper work had been returned to the dealer for a missing tax document that Hamilton county said there isn't a tax form. It took my dad driving an hour there to find out that they hadn't filed the paper work, because of the emissions requirement which I could have resolved with a $9 test if they had communicated that to me. I left countless messages on the accounting departments voicemail asking about status and received no call back. Hamilton county actually received the paperwork on 8/16 but has now rejected the submission and sent the paperwork back to the dealer. My dad was told he would get a referral bonus for my purchase in the form of 1 months payment off his truck. I was told today that because he co-signed on the loan with me he is no longer eligible for that bonus. We were not informed of this when I was asked if I had someone to co-sign with me. If they had been upfront about this when I was purchasing the truck it would not have been a big deal but to wait until after I ask 20 times about it avoiding the question every time I ask until I say I am about to fill out the survey and then tell me the truth is wrong. There was a scratch/dent on the cab that we found after getting it home.... Obviously I should have gone over the truck with a magnifying glass before driving the truck off the lot because they will not fix it. The bed liner that was installed already was damaged I was told they fixed it but it was more like a band-aid cover up because it is not fully repaired.At this point I have been lied to too many times. I can not trust what they say. They market themselves as a "Christian" (trustworthy) dealer to get customers in the door so they can make the sale. They don't care about you after they get there money. I would not recommend purchasing a vehicle of any kind here. They have missed out on two loyal customers from me and my dad.Original: (5 stars)Nice place. Helpful staff. Good place to by a vehicle.

  Raul Soria
2 years ago
Very bad experience from Ryan to Steve. I inquired about a vehicle, spoke with Ryan which seemed nice. I'm out of state and offered them full asking price on the vehicle. The truck was going under my mom's name, Ryan asked for her info but never did he mention he was going to run her credit. We didn't even have a buyer's order!! The next day I see 5 credit inquiries when I specifically told Ryan when the time came we only wanted 1 inquiry since we monitor her FICO credit and we know where it stands. We shrugged that off and continued with the deal, at which point I asked Ryan again for the buyer's order stating he MUST have it since he ran the credit. He kept saying he doesn't have that info and kept giving me the run around. Finally he calls me and tells me my mom's monthly payments, which I knew were way off...there was a hidden $6-7k markup somewhere. Once I pressed on this hard enough Ryan tells me Steve (Finance guy) added a warranty, GAP and tracking device on top of the sales price. When I complained, Steve called me and started his 5th grade speech about how I need those add-ons. I clearly told him I wasn't interested and he then said he will adjust the price. Then calls me back saying "Wait a minute, is this truck for you or your mom"? As if all of a sudden he's an insurance agent. I reiterated the fact that I cannot have another loan in my name due to a large mortgage I'm applying for and my mom was involved in the deal with Ryan from inception. He said the only way he will continue the deal is if we buy the warranty!...I hung up the phone. He calls me back and I lost my cool, I told him if he didn't want to sell me the truck...just be honest, I can more than afford to buy one anywhere else. He then told me he will still sell us the truck without the warranty, I told him only if he promises there are no more shady surprises. Monday comes along, which is the day we close...I ask for documents. Ryan says the documents will be sent with the driver, I insisted to see them before hand to make sure they're correct. The vehicle info was wrong and the odometer disclosure showed less miles than the vehicle had. I asked for them to fix the odometer disclosure to show the correct mileage and Ryan said if he asks Steve to change the odometer disclosure the deal is off! I mean, where do these low grade scumbags get the nerve to think they can play with people and their financial investments!? I canceled the deal and asked for my deposit back, to which they kept 3%.Bottom line, I wouldn't trust these guys. They pass the ball around shifting responsibility. I will file a complaint with the business bureau, FCA and I will share my experience on the forums. Horrible business practices, they shouldn't be allowed to mislead out-of-state buyers. That's my experience, all documented conversations via text with the salesperson Ryan.Good luck

  Kyle Pitts
2 years ago
I purchased a car from Premier with only 13,XXX miles on it. I drove it for 5 days until the check engine light come on. I then took the car back to them to get it diagnosed. They would not diagnose or work on it cause it was still under another dealers warranty. They delivered it to the other dealer and turns out it has a bad engine. When I requested a loaner or rental vehicle I was told they wouldn t do that. They then told me to get it from the other dealer. I never received a loaner or rental and have been without a car over 4 weeks in counting. I will never go to Premier again and will make sure nobody I know buys from them. They may be great at making a sale but they cannot help you after you ve purchased the vehicle. Odds are I will be making my first payment on my car without even having it in my possession.

  Lynn L
3 years ago
Sales staff was great and we purchased what we believe is a good used truck at a good price. We did our homework, and time will tell. I would caution other buyers to be prepared for hidden or unnecessary add-ons and dealer fees when you get to the finance person, if you go that route. Be sure to ask questions no matter how long you ve been waiting or how much paperwork is sent across the desk. Just a heads up. We do appreciate the use of masks and availability of hand sanitizer.

  Zachery Hamilton
a year ago
I wouldn t buy here again, I drove almost an hour to buy a guy as is. The water pump, the right side CV axle, and one of the ignition coils has went out. Also rhe car facts rated it like a 97/100 and it has been wrecked in the front AND the back. Ridiculous that they would knowingly sell a car like this

  j samoane
a year ago
Very dishonest sales team. They will not back anything they tell you or sell you. They will say anything to get your business, but will screw you in a heartbeat. Do not trust this dealership, especially the GM Byron, and salespeople Jason and Jared. Not good people!

  Regina Ham
a year ago
Johnny Ham and I had a great experience with Chris Sistrunk yesterday. He worked with us til we had a great deal on a 2029 Nissan Altima that we took home. Thank you Chris for the time and patience you had for us and the time u took to get us a great deal.

  Randee Erickson
3 years ago
I had the pleasure of working with Clai Smith @ Premier Chrylser Dodge Jeep Ram & had the best buying experience I've ever had! We were able to handle everything over the phone in no time & my vehicle was shipped to me the very next day!! I would highly reccomend to anyone who is looking to purchase a new vehicle.

  Brian Parsons
6 years ago
The management and staff at Premier are truly second to none. Each one will go the extra mile to get you approved and into a new car or truck that fits your needs and your pocketbook. This dealership has been open for only 5 months, yet they perform like they have been right here for years. Their excellence in customer service makes shopping at Premier an absolute pleasure. Their finance manager Steve will truly work for your financing approval no matter what your credit situation may be. If you are in the market for a new or used car or truck, go by Premier Chrysler Dodge Jeep in Troy. Stop by, ask for Carl and let him show you the Premier difference. Young, energetic and knowledgeable; Carl is one of the top sales professionals at Premier. The staff at Premier are one of a kind and will make your experience at Premier a pleasure. Many dealerships will plead and promise the world for you to purchase a vehicle from them, but at Premier, they shine in service after the sale. I have never seen a dealership offer such a dynamic and positively comprehensive purchase/service offering. Go see Carl and Steve at Premier Chrysler, Dodge, Jeep, Ram in Troy, Alabama. You will surely be glad you did.

  Donald Purifoy
4 years ago
Tried to sell me a truck a month ago. Came back today because they said they would do whatever it takes. The price was even higher than the last time for the exact same truck. The salesman and finance manager also seemed to disagree politically. Not sure if that was a ploy to win favor but the finance manager seemed to talk down to the salesman, they were very obviously not on the same team. Very disrespectful to my family to waste our time (twice). I suggest going down the highway for your car buying experience.

  Tonya Johnson-Hudson
2 years ago
I have been speaking with Steve, salesman about trading my Jeep Wrangler Sport Unlimited for another just like it. Same options and have not seen one photo of a vehicle since I started chatting with him on Monday and today is Wednesday. Horrible service. Not a way a potential customer should be treated. Not only was I treated poorly but I also sent another potential customers info and that person was never contacted. If I could give a 0 I would.

  Chad Hope
3 years ago
Purchased a vehicle from out of state. It was a RAM, bought from a RAM dealership pre-owned but was told it went through a thorough inspection and had no problems. I asked more than once if it had any dents, dings, or problems and was told in writing, it did not. Vehicle was delivered and had multiple dents/dings that were very obvious. Less than a week later took it to the local RAM dealership because of a concerning noise (that it had since delivery) and was given a $1,800 estimate to repair the engine. Not what I expected when buying a near $40k vehicle from a dealership. Salesman wouldn t respond for a week and finally said it s pre-owned - emailed the owner multiple times and will not respond. I ve bought from other dealerships out of state and they have always honored their word regarding the condition or paid for immediate repairs if needed. Do not recommend this dealership at all. They will lie to sell a vehicle.

  Joey Adair
3 years ago
Update: I have filed formal complaints with the Federal Trade Commission (FTC), the State Attorney General's office, as well as with the BBB and two other agencies which I'm not at liberty to discuss presently. However, I'll continue to post updates as soon as they become available. I was blantontly defrauded by Premier...at every level of the purchase process! My hopes are that consumers will become increasingly knowledgeable and thus be prepared during the vehicle purchasing process.Initial review:I'm very easy to please and gave this review being more than fair. These are minimal details based on my experience with this dealership, and, I would not recommend buying from this company to anyone. If you do feel obliged, please do so with caution and remember that you are never required to pay a fee to the dealership to finance your vehicle - nor are your ever required to purchase an extended warranty/vehicle service contract (VSC), a Vehicle Theft Deterrent/GSP tracking system (in case you decide not to make your car payment they will know where your car is located) or Gap insurance! Good luck and shop smart!Christmas Eve 12/25/20 - I purchased a 2006 Acura for my 25 year old son and arrived home only to have the front bumper nearly come completely off the car. The bumper was barely hanging on by 4 HOUSEHOLD SCREWS! While driving the car back to the dealership the very next day, the car began to shake uncontrollably at 40-50 mph, the steering wheel began whining and we began smelling a "burnt" smell from the engine. Additionally, the stereo had an error message and did not work. I was told that I would have to go to the Acura dealership to have the stereo programmed as it was a safety feature. I Googled this theory and found that it could be done from the comfort of your own home! Also, I was charged $1,899 for a warranty/vehicle service contract (VSC), $800 for Gap, and $399 for a Vehicle Theft Deterrent. I was also charged $399 for a Doc. fee AND $499 for an Administrative fee! A whopping total of $3,600 added to the purchase of a $7,999 used vehicle!Upon returning to the dealership the next day with the vehicle, bumper hanging, I visited with the used car sales manager who simply turned the Bill of Sale around and said, "Who's signature is that?' Of course, it was mine! I was told by the used car sales manager that the finance company REQUIRED me I to purchase all 3 items (totaling $3,100) in order to have the vehicle financed. I later read in the fine print that I WAS NOT REQUIRED TO PURCHASE THE WARRANTY/VSC, GAP OR THAT GPS TRACKING SYSTEM, I.E. VEHICLE THEFT DETERRENT (again totaling $3,100).Thus far, I have found no information on the lien holder/finance company on the worldwide internet other than it being a payday loan company. I will follow up on how this disaster ends (here and on the BBB website) after contacting the General Manager of Premier Chrysler, et al. Troy, AL

  Gracie Woodward
a year ago
This is my original review that was taken off of their reviews. First picture was a review that was removed that is not mine , second and third pictures are my review. Seems they want to hide the truth about their dealership and how they sell bad vehicles. There were several other posts taken off as well! DO NOT TRUST THIS DEALERSHIP!

  Payton Goodwin
3 years ago
Over all sales experience was good, Then we meet Steve in the finance department he lied to us about a warranty he added to the deal telling us the credit union said we had to purchase the warranty contract, Having to deal with that liar ruined the whole experience for us. We are currently in the process of recovering our money from his lies .

  Christi Gregory
3 years ago
I bought a 2020 Jeep Cherokee Latitude Altitude and had a wonderful car buying experience. Clai Smith got in touch with me and found out exactly what I wanted, sent me pictures, and sold me without me ever walking in the dealership! He then had it delivered to me! It was so easy and convenient. I LOVE my new Jeep!! Thank you Premier and Clai!!