Joe Hudson's Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charles Moore
5 months ago
I chose this location because I know someone whom I trust who works at Joe Hudson Troy. To say I was not disappointed would be an understatement! My appointment was for a Monday morning. I had not made arrangements for a rental car which my insurance would not cover. The Collision Center staff arranged for a rental car and drove me to the rental car location. By the time I figured out all the newfangled stuff on my 2024 rental car, the Collision Center called to tell me my car was ready for me to retrieve! The only way I could have been more pleased would be if the accident had not happened. Excellent service, courteous and helpful people, total satisfaction with the work performed. You could not look at my car and guess what had been repaired -- like new!

  Alex Dugalev
2 months ago
Susan delivered exceptional service! She was diligent in following up with calls and ensured I was constantly updated, showing a strong customer care. I was thoroughly impressed by her commitment and the quality of service provided.

  Jennifer Calhoun
a year ago
Someone backed into the passenger side of my car (back quarter panel). I had used Joe Hudson in Montgomery a couple of years ago, before I relocated to Troy, and had a bad experience but someone recommended Joe Hudson here and said they were really good. I took my car in on 01/28/23 to begin the repairs. The week following someone from Joe Hudson began calling me every Tuesday and Thursday to give me updates on the repair process. I was being told they were on schedule, the parts were in, they were working on the repair and everything was ok. On 02/23/23, I received a call from Progressive who was handling the claim, stating that Joe Hudson wanted to total my car. They told the agent that in order to install the quarter panel they would have to cut the top of the car which in turn would total the car. The agent informed them there was a different process that could be followed to repair the car per Chevrolet and in short, they told her they either could not or would not look in to that process. I had to then either decide to let them total my car or find a new repair shop. The only "work" that had been done on my car from 01/28/23 until 02/23/23 was the back windshield was removed and they put some white marks down the side. All of the weekly updates were completely untrue. I was absolutely stunned that a minor fender bender could result in my car having to be totaled and by the fact that not a single person from Joe Hudson called to explain this to me. All I got were weekly lies.I had them release my car to Progressive and I sent it to Allstar Collision here in Troy. They repaired it in three weeks and it's as good as new. After the experience in Montgomery and the experience here in Troy, I will never do business with these people again and I would never recommend them to anyone.Service: Body & Trim

  Mandy Lee
4 weeks ago
They kept me informed and were very nice but my car took longer than expected and I had a rental for 30 days .. luckily after some push they got the part they needed from dodge and they were able to get my car back to me THE DAY my insurance stopped helping with rental. YAY !

  Fnaf Gaming
3 weeks ago
Great service the entire time my car was in the shop! I loved how the continually kept me updated with what was going on!

  Sharon Davis
2 months ago
Check out this team! We are very pleased with their professionalism, excellent customer service, very organized and thorough, worked closely with our adjustor and us for claim details, scheduling, execution of work.

  Anthony C.
7 months ago
Very good job and no complaints for the work. I was keep up to date throughout the process and even the delays caused by manufacturing shortage on parts on newer cars.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ashley Anderson
2 months ago
Great customer service, wouldn t take my car anywhere else!!

  ShaQuria Wood
5 months ago
They did some amazing work on my 2022 Honda Accord!!Service: Body & TrimService: Body & Trim

  Raphael Riedl
3 months ago
Great service and very nice people.100% recommend them

  James Bell
a month ago
Excellent work in a timely manner. Very proud of my results..

  Eddy Pennington
4 years ago
We are very satisfied with the work done on our car. We were kept up to date over the 2 1/2 days it took to repair our car. We were told that it might take 5 days for the work to be done but it only took half of that time. When we picked it up it looked like a new car. It had been detailed and the entire experience was very good. Highly recommend Joe Hudson Collision Center in Troy.

  Madison Hollabaugh
3 years ago
I recently got a new bumper and it was such a breeze to work with them. I got text updates through every stage of my car's repair and everyone was SO nice. Plus, my car looks amazing like no damage was ever done. 10/10 would recommend.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Wiley Pridgen
4 years ago
They are great here at Joe Hudson's Collision center in Troy Alabama. All the staff are super friendly and courteous. They keep you updated on the status of your vehicle through out the whole process. They delivered my vehicle to me exactly when they said the would. And you couldn't even tell the vehicle had even been backed in to.

  Mike Dean
3 years ago
They were very courteous and professional. They provided regular updates on their progress with the repairs to my truck. The final product was outstanding and they offered a lifetime warranty on their work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  LaKeveya Jones
4 years ago
I used Joe Hudson Collision Center for the first time in 2017 for repairs to my Altima. They did such a great job so choosing them this time to repair my Rogue was a no brainer. The customer service is above satisfactory. I loved how the staff kept me up to date with my vehicle s repairs not only via the text messaging system but via phone calls as well. You will not be disappointed if you choose Joe Hudson Collision Center for you vehicle repair needs.

  Carrie Manning
4 years ago
If I could give no stars I wouldNEVER give Joe Hudson's Collision Center of Troy, Alabama, your business. I have a 2005, in very good condition, Mini Cooper, with minor damage from a parking lot accident that I took in for their estimate. The Insurance company believed it was fixable, for the price the Joe Hudson Estimator quoted. Christian, the manager from Joe Hudson's Collision, tried to tell me the car was going to be totaled out, even when their estimate was $1000.00 less than the � cost of a total, and there was extra cost added to the value of the car from a new transmission just installed. When I questioned the manager about this, he was rude and told me not only once, but several times the car would probably be totaled out. Which left me only to believe one thing, there is something fishy going on here.I have taken my Mini Cooper to another Collision Center in Troy, AL, and they have already told me there will be no problem getting the car fixed, and they see no reason at all to worry about a total. Amazing, and this was all with Jo Hudson s quote, do you think they overpriced their quote, I wonder?

  tucker floyd
4 years ago
I had a very good experience. The only thing that slightly irritated me was I was sort of out of the loop. They had to do some extra work to it and the only reason I found out about that was because I know someone who works there. Overall though, I would use them again and would recommend them.

  Sheila Salber
3 years ago
Excellent customer service, prompt return of my vehicle after completion of body work. A thoroughly good experienceService: Body & TrimService: Body & Trim

  Frances Price
5 years ago
Kept us well informed on the progress of our car!! Did a nice job and cleaned it up very nice as well!! Very friendly!!

  timothy porter
4 years ago
Very dependable and respectful crew, kept me up to date every step of the way and was very clear with everything they were doing to my vehicle

  Gilbert Lampley
4 years ago
I found it very helpful for them to email updates on the status of my vehicle, that definitely was a plus!

  Jonathan Culliver
4 years ago
Great work, great in and out time! They kept me updated at each step! Highly recommended!

  Timothy Trammell
3 years ago
Exactly what they said they would do very satisfactory work and paint I will be returning soon for project that I'm working on

  Ladell Berry
3 years ago
Very friendly professional service . My car looks awesome .

  VV Lenard
6 months ago
Very GOODService: PaintingService: Painting

  Brenda Hatler
4 years ago
They made the whole experience in just an absolute pleasure...many thanks!

  Antoinette Wilson
4 months ago
Excellent work!

  Edward Twigg
a month ago
Perfection!

  Jon Jack
4 weeks ago
Great folks