David Norris: Allstate Insurance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonathan Casillas-Serrano
3 months ago
The team at this site, especially Richard smith, held high standards and helped me with my quote for home and auto insurance.Had all the capabilities and answers ready for anything and everything I asked. Would recommend ten times over.

  Michelle Hendrix
4 months ago
Shaquaria Marsh was super nice and kind when I spoke with her about needing my insurance updated! She helped me in understanding what the services meant!

  Kem Anderson
9 months ago
My mother died in February 2023. I was given the task of paying the bills for my father. Both their home and Auto are with Allstate. Kip Lowe, the former owner, was wonderful from the beginning. However, Michelle at the Montgomery office has been invaluable! She makes everything so easy and is always so kind. I would give them 10 out of 10 stars if I could.

  Marja Bell
9 months ago
I can't say enough about how helpful Shaquoria Marsh was when I ran into a major issue with my policy...which was no fault of theirs. She worked diligently with Robin to get me a resolution. She was communicative and had great follow up. My issue was resolved and they made sure I remained covered. Thank you so much for your hard work. I highly recommend this office.

  Alvin Norman
3 months ago
Only issue I have is needing to ask for new proof of insurance cards when they expire ... I feel like they should be sent automatically as you may forget & wind up with a ticket .

  Mary Brand
9 months ago
I stopped by the Montgomery office and Michelle Foshee immediately greeted me and took me into her office. She discussed my auto policy and we made a few beneficial changes. I really appreciate her helping me. Great customer service!

  Kelly Dingler
8 months ago
Michele Foshee at Allstate is AWESOME!!! She has been handling my personal insurance for years and her customer service is TOP NOTCH!!! So kind, knowledgeable, helpful, etc... Gives 110% in every request I have ever had!!!

  Linda Dyling
9 months ago
Michelle Foshee is a welcome addition to the Norris Insurance Agency, I'm glad you retained her from the Kip Lowe Insurance Agency. My husband and I used Michelle when she was with them, and she is very knowledgeable of all aspects of the Allstate Insurance Company. Continuity is a key proponent when you switch from one owner to another. Thanks, Michelle for all you do.

  Jerry Denton
9 months ago
My experience was very pleasant and efficient! The representative, Michelle Foshee was extremely helpful handling my claim fast and had me all set in just a few minutes. Her explanation was helpful and made me feel comfortable with the process. Ms. Foshee also offered helpful hints as to what to expect from the online filing procedure. I m very satisfied with the claims experience.

  Natasha Moorer
9 months ago
Michele always exhibits great customer service and professionalism towards me. She is friendly, compassionate, and very proficient with her work. Michele is a great representation of this company and that is why I love Allstate so much.

  Earl Campbell
10 months ago
The staff has always been helpful and Michele Foshee has been wonderful helping with claims and policy changes. The staff is always friendly and things get done in a timely manner. In today's world good customer service is hard to find. You get great customer service at David Norris allstate office.

  Tom Berry
a month ago
Shaquoria Marsh is amazing!! She is always cheerful and ready to tackle anything that I call the Norris Agency to cover. Thank you Shaquoria and all of the Norris group!

  jim pierce
11 months ago
I want to thank Allstate for the outstanding handling of my claim after an auto accident. It was fast, proficient, and convenient to report it online, send pictures, and get an initial estimate. They referred me to Joe Hudson Collision, and even set up the appointment for me. Michelle Foshee was TERRIFIC.... she stayed in touch with me, and kept me updated along the way. I can't say enough how pleased I am with the way this claim was handled. (and is still being handled) Bravo Michelle! and Bravo Allstate !! Jim H Pierce

  Diane Rawls
11 months ago
Michele Foshee has been an exceptional claims specialist!! She has assisted in numerous areas of my insurance needs including claims, modifications of policies, altering a policy or simply answering my questions. I recommend anyone to give her a call to discuss how she may assist with any insurance needs.

  Rashad Robinson
10 months ago
I ve always enjoyed working with Michelle. She s very professional, relatable, and knowledgeable. I can always depend on her to print my new insurance cards for me and take care of my business needs. I highly recommend her.

  Paul Richardson
7 months ago
If you don't ever want to hear from your agent, use this company, all you get is increases on your depreciating vehicle and no one will explain it to you. And since I bought the policy for the coverage and not the agent, the only thing I wanted was an explanation.To answer Mr. Norris response. Again, I don't think you see my point. When I was in the sales industry, I didn't wait for customers to call me that had problems with my company or myself. But if I did, I was first to reach out to them and solve the problem. I guess this is the new age where you can't depend on companies taking a pr0blem and resolving said problem. They want you to reach out to them over and over again. What ever happened to customer service? Do you not think this agency has my phone number or Email address? Of course they do. I think I've made my point. I'm not upset with the agency, just disappointed in their customer service.

  Cindy Hudson
10 months ago
The term, "You're in good hands", has a whole new meaning for me. When customer service specialists take the time to explain the fine print in terms you can understand, it means a lot. Our Motor Home will now be fixed and on the road again. We are meeting next week to have an insurance assessment done so that we are certain we know what we have and if we need more, we can add it. They take the time to make things right for their customers. I can not say enough about Michelle and David Norris' group at All State!

  Kenyel Buyck
10 months ago
The claims specialist Michele Foshee has been incredibly helpful. My husband and I have been working with her since 2021. Such a sweet person in and out.

  Tay Marsh
10 months ago
The service I received was thorough and timely! I thought it would difficult to switch over to Allstate but Shaquoria assisted me through the process and helped with everything I needed. Great experience and I will be recommending the firm from now on!

  Victoria Glowacz
8 months ago
The women I have worked with, Michelle Foshee and Elizabeth Holly, have been wonderful in all aspects of handling my claim. So far, everything is easy. Keep up the great work!

  Kay Turpin
8 months ago
It is always a pleasure calling the office whenever I have questions or concerns. Michele is my favorite agent. She's always kind, and willing to help and all with a smile.She's the reason I decided to continue business with the company.

  Mark Jones
10 months ago
I have been with several insurance companies in the past, by far David Norris Group (Allstate) is simply the BEST. Robyn Meads always exceeds my expectations. Always courteous, professional, knowledgeable and a joy to speak with. Customer service is second to none. If you're looking for an insurance company to service your car, home, life etc., I highly recommend giving Robyn Meads a call at David Norris Group of Allstate. :)

  Michael Grande
9 months ago
This team rocks! It took years for them to finally beat farmers and I love how they handled our accidents and the switch.Well, David, Nick, Carrie and Michelle, you Rock! Unfortunately Allstate lost to one of our previous insurers as I pulled out the good old loyalty card.This Team works to hard to keep us insured and answered our questions at any time.I wish I could stay but money talks but our connection will cross again as it has with my old provider many many years ago.I can t thank you all enough for everything but Allstates new rates are wiping out any savings unfortunately and this creates the dysfunctional family effect dear corporate folks. Its the roots that keep a tree alive, not the leaves; lets keep that in mind when strategizing change to build national business.Lets keep doing business, not going back n forth, it s exhausting Ill miss ya guys,Michael Grande

  Kayla Roberson
10 months ago
Robyn has certainly helped with everything I needed after buying a new car. She s very responsive and Johnny on the spot. Thankful to have an insurance company that genuinely takes care of you!

  Jason McNeill
10 months ago
I spoke with Shaquoria Marsh today about some changing some vehicles on my policy. She was very nice and handled everything very promptly. She represents Allstate with a very professional demeanor.

  Gerkerry Jackson
6 months ago
SHAQUORIA WAS AMAZING!!!! Great customer service!!!! She treated me with respect and did all that she could to help solve my problem. Thank you SHAQUORIA!!!

  April Freeman
10 months ago
We can't say enough good things about Michele Foshee, she went above and beyond to help my dad out with his claim. She made sure everything that was needed got done in a timely manner!

  Lori Lockett
11 months ago
Michele Foshee was very helpful and great to work with. Her knowledge of our auto policy guided us to update our coverage to what we needed.

  Don Wilburn
4 months ago
Highly recommend David Norris, friendly and knowledgeable staff. Recent claim handled with excellent care.

  Mae Tullis
11 months ago
My experience was excellent. My vehicle was stolen and totaled, but through this experience and inconvenience, I felt my agent was holding my hand. Michele was patient, answered any questions I had. What more can you ask!