Courtesy Mini Storage & RV by American Storage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  O. Dean
5 months ago
Do not use their storage. Reason being is that they have had break-ins to the units and valuable property has been stolen. When asked to see what they found on security footage. They said nothing . They care about your money more than you care about the safety. Wish I had that that mower.

  Zack Kisor
2 years ago
We waited a couple of months to write a review, so we could give an honest assessment. It s been said that I m hard to please many times, but I honestly don t have one negative thing to say. We rented a 40 ft fully covered slip, for our 5th wheel RV around the beginning of 2021. The owners were so friendly and helpful when we were trying to decide on a place. Their prices beat everywhere else we called by far! However, it was their kindness that won me over and it only continued once we arrived. The owner as well as a staff member met us at the gate and helped guide us in as I was new at towing something so large and long. I was there after closing and she (the owner) drove by to check to see if I needed anything before she left. She genuinely cares and has continued to be helpful with anything I ve asked for or, needed since. I dropped in her office unexpectedly during business hours a month later and to my surprise, she greeted me by using my first name. She really made us feel comfortable about leaving our RV there. I ve stopped by several times to pick up something, or to bring something we purchased for the RV. Every time I was there, someone was there working making improvements to the place. I picked up our RV today and it looked as good as it did the day we put it in storage. We are so glad we chose Courtesy Mini Storages.

  Beth Kilbourne
6 years ago
Have been attempting to contact company for over a week to close my account, I vacated unit before the 1st of the month and I was still charged for the new month. Daily phone calls at various times and I have gone to location every other day and no one has been there. No calls have been returned. I would not recommend this company for storage.I was a customer for 5 years, but due to a out of state move, and not being able to get this resolved in a timely manner I can not recommend nor give a better rating.

  Misty Baldwin
5 years ago
Very POOR customer service. The units are not kept. It s all gravel not paved like the photo shows. I had a unit in the back the new area it leaks in the unit and I had mold on almost everything and it was only stored for a few months. No cameras. He has promised that the gates will be fixed nothing has been done. No one is ever in the office. Owner Sam has a very sorry attitude and very rude. It s cheap but you get what you pay for. I wouldn t recommend this place. Save yourself the hassle

  Dreama Henshaw
3 years ago
My unit was broken into and they took almost everything. The gate was open when I got there and there was no manager around. When he got there he said they leave it open during the day. There was also 2 other units that the locks were cut and I was told that they check the units every night. If you have a unit here you better check it. DO NOT RENT HERE unless you want to lose your stuff

  Jamie Roberts
7 years ago
My father, who lives in Alaska, recently parked his very nice rv at this lot at a rate of $120/month. It was to be stored there from March 2016 until June. On May 23, he received a call from the facility stating that the rv had been vandalized and had extensive damage, along with several others, and that the security cameras were not working because the power was out. After talking with the police about the investigation he was informed that this is a common occurrence at this particular lot and that in fact, they find the gates often open and security cameras off. The security cameras have not worked for several years despite advertising at the time of my dad's contract that they had surveillance.Needless to say, this is his out of pocket expense, as vandalism is apparently NOT covered by the lot's insurance. We recommend that you proceed with caution!Info provided by my fatherDana BasselKenai, AlaskaJune 1, 2016

  Maggie Hickman
4 years ago
Most of my things were damaged and then the lady at the front desk wanted to charge me an extra month had a horrible attitude. I highly recommend somewhere else they do not care about anything other than making money off of you.

  madison tarpey
2 years ago
i ve had a unit here for about a year and just vacated. place was nice, great price considering the competition. never had any problems.

  Dave Carnicom
7 years ago
The lady who works the front desk is very friendly and helpful. The prices are decent. The owner needs to add more security cameras to get 5 stars though.

  Jay Jones
4 years ago
Facility is convenient, easy access, gated with 24/7 access, has security cameras & the manager Angel was very helpful & knowledgeable with my storage needs. This place has came a long way & I highly recommend this facility!!

  ERICA DAVEY
3 years ago
I'VE HAD A UNIT HERE FOR A VERY LONG TIME. WHEN I WENT IN THE 1ST TIME TO RENT ONE THE LADY GAVE ME ONE JUS 3 DOORS DWN FRM THE OFFICE WHICH WAS VERY GREAT. I DN'T KNOW IF SHE DID IT DUE I'M DISABLED OR NOT. BUT I'M VERY GREATFUL THAT SHE DID CUZ I CAN WALK VERY WELL AN BEIN UP BY THE FRONT IS SO MUCH BETTER FOR ME. TYSM COURTSEY STORAGE FOR TREATIN ME VERY AWESOME SINCE I GOT MY UNIT. Y'ALL HAVE BEEN TOTALLY AWESOME WITH ME AN WEN I HAD A ISSUE W/ MY ACCT. Y'ALL WORKED W/ ME SO I WOULDN'T LOSE MY UNIT.

  Wanda Smith
3 years ago
I only give them 4 because they use a service that has no idea what they have available at this site. Twice we have been sent without getting storage units.

  Josh Shutt
3 years ago
It needs a little up keep but the service was great. Was very knowledgeable about UHAUL and prices. Very respectful young lady.

  David White
5 years ago
I rented a storage from this place the lady was very nice and the place is clean I would recommend anyone to rent a storage from them thank you very muchPam white

  Victor Colon Olivares
5 years ago
The Storage facilities are moving up in customer care with the new management.Keep up the great work !!!!Thank you !!!!!

  April Dover
2 years ago
Good people and I'd recommend to anyone

  Mark Volk
3 years ago
Good place, nice people.

  Tennessee Preparedness
3 years ago
Professional and easy to work with

  Christina
5 years ago
Just don't.