Serra Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Desiree McClellan (D-ray)
5 months ago
After telling the car salesman multiple times that I was only interested in one particular vehicle, he tells me that I could come by that afternoon to view and test drive it. I get there and the car is unavailable to be looked at. The salesman proceeds to tell me that it will be in service for a week or longer and again ask me if there is anything else I'd like to look at. I wasted an hour of my time and had my one year old with me during all of this. So, it was very inconvenient

  Kim Elliott
a month ago
Great friendly service. Got a great deal on a new Honda! Ask for Ken or Swain

  Hannah W
9 months ago
Me and my fianc� had an AMAZING experience with Eddie today. He is very very helpful and does not mind going above and beyond for his clients. Thank you so so much for this beautiful SUV. I would 100% recommend this gentleman for any of your vehicle needs. Please speak with Eddie! You will not be disappointed!!!!!

  Kierra Lee
8 months ago
Mr. Eddie was very helpful through my Dad s and I experience here. His kindness and work ethic will not go unnoticed! Will most definitely recommend him to anyone. Thanks again for the HONDA Mr. Eddie!!

  Hydeia Averitte
10 months ago
I have had a wonderful experience here at Serra Honda. Mr. Eddie Jones has been AMAZING. He was very paitent and very honest. I was blessed to meet such a humble and memorable man. He was kind enough to remember me and my story on this journey. I would like to say thank you to the entire staff for showering me your kindness.

  Betty Weikert
5 months ago
Clean, organized, feeling of customer appreciation. Friendly, professional treatment from the staff. No pressure.

  Livi Welch
8 months ago
My salesperson, Eddie Jones, was such a helpful person to me and my family! He made the process seem so easy. When I need a new car again, I m going to see him!

  Robin Johnson-Hussey
10 months ago
Kathleen helped us with out preowned Jeep and it was a flawless experience! Easy, fast and completely transparent! We will definitely be repeat customers.

  Richard Sharp
10 months ago
GREAT sales experience when we bought there.The service department is WONDERFUL. Shelby and the rest of the team are all great. It s definitely worth the drive to Sylacauga!

  Brenda Hayes
a month ago
There very knowledgeable, and fast service!!

  Justin Walker
9 months ago
It was a pleasure to work with Eddie Jones at Serra Honda. He will go above and beyond to get you in the car you want. Everyone there is a pleasure to work with and I am so thankful for their help. Anytime I am in need of a car it is where I will go!

  TJ TJ
9 months ago
This is the worst and most corrupt Honda car dealership. I worked with a Sales person called Eddie. I was working with him on drive-out price and we agreed on drive-out price. Before driving three hours, my husband noticed that the sale price did not include taxes. When he contacted the agent, the agent lied saying "I told your wife that sales tax was not charged in the negotiated price". They also charged $500 four days later when that money should never have charged. Pure cheaters. Stay away from these guys!

  Shantelle Grigsby
8 months ago
I just purchaced a new car and it was made easy by the people at Serra Hunda. Floyd Robertson, Micheal, and kayleen were the best. I highly recommend.

  Karen Royster-Vaughn
2 years ago
They have been great and helped us get a vehicle.7/27/21When we got ready to go pick up the vehicle on Monday they called and said they needed 3 months of bank statements. Nothing had been mentioned about this on Saturday. We had signed all the paperwork and had to let me clean the vehicle and check it out as they said it had come in their lot on Friday. We wondered if there had been a better offer or they were told they couldn't sell it at the price they told us. Our credit needs work at best but they knew that when we walked in. I had spoken to several people there and explained our situation. Also, as I said, we had signed all the paperwork presented. I'm not sure what happened, but we got our check back and went home empty-handed.

  Angela curtis
5 years ago
Staff is personable and professional. Have great waiting area, serve chilled bottle water, coffee, several flavorings and teas you can steep. Kick back and watch tv. Relaxed, no pressure atmosphere. The staff is awesome!

  Cow Crazy
2 years ago
This place doesn't want to help people. They want you to leave reviews that are good to make you think you are getting a deal on the car. Worst people are upper management because they shut you down in a second even if you have cash to pay for the car right then.

  Lane K
2 years ago
The techs in the back are very fast and professional. Especially the female mechanic. Would recommend this place to all my friends because of how nice and helpful they were at figuring out the problem to my car.

  AJ Mullins
2 years ago
Thankful they are close for service. But, each time that have had to go in for service there is always some issue. I feel kinda bad for them.Would not recommend because more than likely your not going to get the service you need.

  Larry Smith
6 years ago
They have been a wonderful experience for. We purchase a new Versa in 2011. We have had some airbag recalls that they have very helpful with, even to the point on this last one to loan us a new 2017 Versa for a three month period. They have always been courteous. Phillip, who oversees maintenance is one of a kind. He has a great personality and adds a personal touch. Look forward to doing business with in the future.

  Shawn Ray
5 years ago
If you're looking for a new or used cars, Serra tends to have a very good selection and a nice variety of American and Japanese and other used cars. Within a quarter mile of each other Serra has a Nissan, Honda and a Ford dealership within walking distance. I purchased a van a few years ago from them and have been completely satisfied. They offered me ideal I could not refuse!

  DJ McCurdy
5 years ago
Not impressed. Got a recall letter from Ford and called them to schedule repairs. Was told they would have to check and see if they had the parts for my particular year. That was over 3 weeks ago and no response since.

  Beverly Hughes
5 years ago
Very nice people. They took care of my car and offered to deliver it back home. I highly recommend this great service team.

  Brandy Prickett
a year ago
Friendly sales staff as well as sales and general managers. Easy to work with.

  Bob Taylor
a year ago
Great dealership. Top notch service department! Best Toyota dealership in Alabama!

  lisa culligan
a year ago
Was here with a friend getting her oil changed in her car. It was fast and easy!

  L G
a year ago
Nice and friendly workers at the front desk and very knowledgeable of what's going on

  Taylor Blankenship
8 months ago
Ask for HERTENSTEIN! Super honest and easy to work with!

  Alicia Ford
2 years ago
Great customer service. Short long time wait. Excellence from everyone

  Casey Big Dawg BigDawg Sumner
3 years ago
Do not buy cars from this dealership!! Can't give a "0" star but would if possible. Absolutely horrible, except for their service department which is awesome!!

  Margaret Mayfield
10 months ago
Thanks Serra. Hope to get another 100,000 miles on our Odyssey.