Greenway Kia of the Shoals Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  BigBen 076
a month ago
Took my vehicle in for recalls and got it back with no issues repaired and tools left under the hood along with rags and caps loosened. If I could leave no stars I would. They wanted to do work that would amount $2200 that had absolutely nothing to do with the recalls. Next time I ll drive an hour or more to a different dealership

  Michelle Tierney
6 days ago
Had a pleasant visit. Everyone is so friendly. Price for the oil change was cheaper than most oil change places. And doing it where they know my vehicle was great. Even had a recall fixed while there that I didn't know about.

  Tia Lyons
a month ago
My car was serviced yesterday and I had a really good experience from start to finish. Everyone was nice and whoever was responsible for washing my car did an outstanding job. The reason that my rating wasn't 5 stars has to do with parts that were left inside of the car.My Kia Carnival had recalls that needed to be addressed. The large bolts that had been removed from the second row, were not properly discarded and later found by my children. Two were found the same day, and today, a third was found.

  Anna Catherine Riley
a week ago
Great service department! Cody got my car back at the scheduled time, checked for recalls, and had it done in two hours. Also, they washed my vehicle! Five stars.

  Katie Holman
a month ago
There was only one time this wasn t a perfect experience.Today was not that day. I expressed my concerns from my last visit and they made sure it didn t happen again!Thanks again!We had our oil changed, comp car wash and a recall completed in 2 hours!

  Jacqueline Luckey
4 months ago
Had an excellent experience at Greenway Kia today. I was greeted and my tasks were assessed by very professional and courteous agents. Staff members made sure I was settled comfortably in the lounge before tackling my car's to-do list. They went the extra mile to check beyond the regular maintenance tasks, and provided me with an extensive checklist of all items needing eventual attention. They honored the maintenance plan I had acquired from another Greenway location. I was extremely pleased with today's service. Thanks, Cody and folks!

  David Johnson
2 months ago
I am satisfied with the service I received. The service manager was really cool. He even threw in a free car wash! I do need to say though - after I got my car back from service, there was a HORRIBLY rancid body odor lingering in my vehicle. Almost to the point that I couldn t breathe. If you are sensitive to smells, beware: their techs or detailers do not shower lol. Super gross.

  Eddie Johnson
3 months ago
Crystal was a pleasure to work with in setting up the service. She was very cordial, understanding, and accommodating to our needs. The service was performed at the scheduled time and well under the estimated duration. Service consisted of two recall items: trunk latch replacement and security software update.

  Elivia Sexton
a month ago
Very friendly customer service. Were very helpful with my recall and even helped with other major issues my vehicle had. Even cleaned my car up after they were finished. Will be back

  Jessica Wheeler
3 months ago
Cody was absolutely amazing and never lost patience! Even after the 500 phone calls due to warranty on my Kia. Not Greenways fault by no means! Great service!

  Brittany Hill
3 weeks ago
Their service department is absolutely wonderful Their sales department is garbage! I would highly suggest not purchasing a Kia from them But if needing it serviced I would absolutely recommend-they have a great service department! :)

  Gil Zimmerman
4 months ago
The service work was completed in a timely manner so I could stay on schedule and wait for it to be done. I have another 15,000 miles before the vehicle hits 100,000 miles. I'm good with the pricing until the warranty runs out. Then they will need to be a little more competitive.Services: Air & cabin filter replacement, Tire rotations, Oil changeServices: Air & cabin filter replacement, Tire rotations, Oil change

  Stephanie Rhodes
2 months ago
My experience in your service department was wonderful. Everyone is so helpful and friendly and because ot that the rest of my day was wonderful as well . Thank-you! "Greenway Kia of the Shoals Service "

  Kristin Russell
2 years ago
Service advisor Lakin Collier and Service manager Keith Inman are both Fraudsters. On 1/19/22 I discovered that the oil change that I waited from 737am to 906am on January 10th to be performed wasn't done at all. Keith and Lakin didn't even bother to top off the oil. They returned my vehicle in the same condition I brought it in.Keith came into the waiting room, I was the only customer there, and recommended an additional $250 worth of service which I declined. He told me the oil change was complete and there were no other issues with my suv. I paid and left only to discover that the super friendly and communicative Keith lied and stole my money. He's either a con man employed by Greenway Kia of the Shoals, or he's incompetent as a manager. He and Lakin committed fraud against me. This insidious behavior would have resulted in my engine locking up and Kia refusing to fix it. Hayley the receptionist gave me the run around in regards to getting my money back. Apparently there is no other person to talk to about Keith Inman fraudulent practices other than Keith. The general manager Ken Starks did not respond. And she said Keith is on a retreat. The Kia corporate office filed a complaint but they referred me to the shoals location to get a refund.

  Daniel Almon
2 weeks ago
Great experience with my service! Very friendly staff and they were able to answer any questions I had thoroughly!

  Debby Crumrine
6 months ago
I took my car in because of a check engine light was on. Easy drop off, excellent communication and fixing it very promptly. Kept in touch with me about the situation of the car. Cody was excellent to work with. I love Kia of the Shoals.Service: Auto engine diagnosticService: Auto engine diagnostic

  Beth Cornelius
2 months ago
Cody and Crystal were very knowledgeable and super accommodating! The experience was great! I appreciated all the information that was given to me regarding my KIA Sorrento! I will always use Greenway KIA for all my service needs and you should too!Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Chris Hill
2 months ago
Scheduled the appointment online. When I got there the process was easy and straightforward. Cody made sure I knew exactly what to expect. Service was fast.Services: Tire rotations, Vehicle Inspection, Oil changeServices: Tire rotations, Vehicle Inspection, Oil change

  Michael & D.D. Lambert
2 months ago
I was happy with the service but the car was washed but they didn t clean our tires. I wasn t happy about that. But everyone and everything was good other than the wash job.Service: Oil changeService: Oil change

  Diego Thunderhawk
2 months ago
I've always had great service from the people at Greenway Kia. They're fast, thorough, friendly,, knowledgeable, and very helpful.

  Angie Roberts
5 months ago
Every time I go to the service department it is a very good experience. The staff are very friendly and courteous. I can't say enough good things about them especially Cody. He is wonderfulService: TransmissionService: Transmission

  uoba
5 days ago
Jake did a great job on my car! Would recommend to anyone!

  Amber Shell
4 months ago
I booked a time for the same day. Quick and efficient. Friendly employees. I felt the price was reasonable.

  Auna-Kate Hale
5 months ago
The employees were nice and they made sure it got done quick and easy they were super helpful and my car is doing great now.

  Joe Crowe
4 months ago
Absolutely helpful, friendly, knowledgeable. They fixed up my car faster than I thought they would.

  Stephanie Hyman
6 months ago
They were so efficient in explaining the process and the service time took an hour! Great customer service and my car is running like brand new! Thank so much guys!

  Brenda Sprague
a year ago
Corey went above and beyond to make our service as painless as possible! There was amazing communication during the entire process. I always feel good to receive that color coded report card of how my vehicle is doing. No other place that I have been to does that. I always know exactly what they did, how much it will cost, and future repairs needed. We were so pleased that we have another vehicle scheduled for maintenance with them next week.Services: Air & cabin filter replacement, General repairs & maintenance, Wheel alignment, Oil change

  timebak1
10 months ago
The shop rate of $200 per hour is rather steep, but the quality of the work they did on my Kia Soul was excellent, and the amount of work they accomplished per hour was very good also, so I'm very satisfied. In addition, the communications that I had with our Service Advisor, Cody, concerning the repairs and service being done on my vehicle were accurate and excellent.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Brakes

  Sara Swindle
9 months ago
Service was good, I d like to Thank the mechanics for their work, & getting my car back as early as possible. Everyone was nice & very helpful. Thank you to the young man that brought me back home after dropping car off. Also, Thanks to De ( that s what he said most ppl call him) for taking the time to show me some of the other vehicles on the lot. Thanks again for your Service.Services: Air & cabin filter replacement, Auto engine diagnostic

  Aaron Scarberry
10 months ago
As per usual, top notch service from Kia. Cody was the service representative that helped me. He got all the info for my car and kept me updated throughout its service. A girl named Jo was very nice and asked how I was doing while I was waiting and made sure I knew about the shuttle services they offer, which Cody informed me of while getting all my information.Services: Tire rotations, Oil change