Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris sloan
a year ago
Great experience and Desmond is a Rock Star. He advised the best deal for tires after I had a flat coming from South Carolina.Desmond explained everything in great detail and made my day and got me the best deal on tires.Thank you Desmond - you and your technicians did a wonderful job. Thank you for making my Selma experience a positive one.

  Thunderbird One
2 years ago
Appointment was at 7, did not hear any signs of life from the work area until 8. The only worker with any work ethic at all to show up on time, was moving around in slow motion. The manager was polite and apologized that another worker had not shown up yet. Not his fault but I will never come here again.

  Reshma Dave
a year ago
They tried to sell more tires than we needed. Did not balance nor align the wheels after all six were replaced. The lug nut covers were destroyed by mishandling them. We used them in an emergency hope no one else has that misfortune!

  Tina Porter
6 years ago
I had an appointment for an oil change and yet my wait was over an hour with 3 people ahead of me. A curtious call before my appointment to let me know or see if I wanted to reschedule would have been appreciated. They seriously need more communication skills.

  Tracey Thornton
a year ago
Ladies be aware of the FEAR TACTIC MECHANIC REPAIR SCAM. It's often used by mechanics to fear you into buying unneeded repairs. In other words, the mechanic will replace your TRUST with FEAR! Be assertive and ask questions. Remember, they work as a team to fear you into getting unneeded repairs. If you know that's not what your scheduled appointment was for ---DO NOT REPAIR! Do your homework, have them put their repair findings in writing--for legal purposes, and have another mechanic you may know and trust to see if their repair findings are true . They recently tried using the REPAIR SCAM with me, but it didn't work.

  Naopi Evans
5 years ago
Worst ever experience in getting new tires. Spent over 16 hours at Firestone. They ordered wrong tires, they couldn't get tires balance. Had to pay another company to balance the tires. I wish you could give no stars. Manager was nice enough, but still experience was TERRIBLE

  Project Silver Qater
2 years ago
Brought my car in on April 23rd around 2:45pm to address a brake fluid leak. This tall slim guy straight up made excuses not to look at it and told me to take it somewhere which I did and turn out it was a damage brake line cause by another mechanic who installed my brake pads. Anyways it was replaced and fixed in 30 mins. Firestone in Selma, Al are lazy, weak, hood ghetto and should be shut down.

  Latanya Lapsley
5 years ago
Talk with sales representative on Friday, stated that particular tire was in stock. Drove 30 miles on Saturday to get the tire, stood in line 1hr only to be told the tire was not in stock and wont be available until the following Tuesday. Now I'm without a tire and without a ride. Employees were cursing at one another and being very disrespectful to each other show poor customer service. I do not recommend this Firestone to anyone!!!

  D Patton
2 years ago
Called at 5:30 and they close at 6. Desmond answers the phone and tells me to come on and is servicing my vehicle even at the last minute and has been very helpful and knowledgeable. Thank y all for your service.

  Debbie Stringer
4 years ago
This is the sorriest excuse for a Firestone that ever existed. Years ago they were pretty decent. They have The Big Head now. About a year ago, I had the pleasure of putting my own air in my tire while they stood. They didn't even have the decency to show me how to use it. They have the monopoly in Selma and they do as they please.

  El adar Yarkon (Al)
6 years ago
I have been coming to this firestone at least 10 yrs, and it have went from good to bad back to good. I believe because off new ownership, right now they have great service and friendly service representative. Keep up the good work, l will return!.

  Cee Mitchell
8 years ago
I live in Atlanta and never been to this location of Firestone. I was dismayed to learn that the current manager, Chuck Johnson, relocated to Selma earlier this year. I have trusted Chuck with vehicles while he was in Atlanta for 10 years. He's honest and knowledgeable - the main two MUST HAVES in a mechanic.I highly recommend any shop that has Chuck Johnson in a leadership role. He is top notch.

  Kevin Bush
3 years ago
Showed up for a scheduled 11am appointment on 5.8.2020 after driving 30 minutes to get there. Was asked to reschedule after arriving. There was no call ahead of time asking me to reschedule. Very unprofessional on there part. Have used Firestone in Pelham Al. many times with no issues but the one in Selma Al has a long way to go before it will ever earn my business again.

  Hard Attack
6 years ago
2 people works at the same job, but each one give you different timing, I call and ask how long would it take to do something, he said hour to hour and a half, I said that good for me, but are you sure it'll be hour and a half max he said yea with a (sigh) I said sorry but I have to make sure bcuz I gotta leave the town after 2 hoursSo I close my shop, called somebody to leave his job, and when I got there(only took me 5 minutes to get there after the call)The lady tells me 2 hours I said that's ok even thou he said some else but are you sure in 2 hours..naaah 2 hours the least.!!!!!!!!Really!! Ya just wasted my time and the other guy and then when u talk to herShe say u didn't talk to me you talked to him!!! What a childish business is that?

  Melissa brown
3 years ago
This is the worst Firestone I have ever been to. Been here since 7:30 was told the technician wouldn't be here till 8 and was supposed to be here at 7:30. All we need done is a patch on our flat tire and we are also from out of town. I would not recomend this place to my dog. Sorry service.

  Teresa Lassitter
5 years ago
Had to sit from 9am to 2 pm to long they don't have enough good help they said then the head corporate office needs to help them out i plan do other stuff they never said it might be late before we get to it been there 2 in my life time an niw i no why office lady never put a happy face on at all took her time doing everything i like to give review when i ask if my truck was ready got to put on windshield wipers which took for every when i ask how long it would be oh about 5 minutes i ask what ya don't have any no we have some butt i keep hearing the man keep calling someone an asking where there where at he needed them now again after hearing this he said no we have some about 5 minutes all this time i been watching my truck an no one came out till i said well if you don't have them i can leave them off an go somewhere else oh we have some just got to have some one put them on he was lying like hell because i seen the girl came in with them in her hand an handed right to him

  Future Guy
3 years ago
This is the worst firestone in the existence of car service I dropped my car off at 7:45 this morning and I was 3rd in line, it s 3:30 in the evening and I m still waiting on my car. This is the sorriest car service place in the world. I will NEVER come to this firestone EVER again !!!!

  Darius Bettis
a year ago
I had to utilize their air hose to properly inflate my low tire

  Elijah Dunning
4 years ago
Service was horrible it took me an 1.5hr to get a 30 minute oil change . Terrible service from technician wanted to smoke cigarettes and be on phone while serviceing my vechicle will not recommend to anyone .

  PetVet
3 years ago
The customer service was "so so," but the man who changed my tire was very nice.

  Charles Towns
5 years ago
The wait was rather long. They were short on workers. Did enjoy chatting with other.

  maryescott04
3 years ago
Horrible as always Rude Management..service extra slow, one man working on multiple cars at one time really

  Also Richmond
3 years ago
Even though, I booked online for a change of oil at 1pm yesterday, I left the car till 6pm and they didn t get in to. And not even sorry

  Warren Baldwin
6 years ago
I have been here since 10:45 and it is 1:01 p.m. not even halfway finish what a shame.

  Jason Mcdonald
4 years ago
Went there to get new tires and a oil change couldn't get service guess they don't need my 1000 bucks

  Angel Alexander
4 years ago
I had over a 3 hour long wait for an oil change. They need to hire more workers.

  Tony Smith
4 years ago
3 and wait time for a tire change this will be my last time doing business with them

  Peyton Austin
4 years ago
It was a terrible experience. If i had somewhere else to go, i would. Management is slow and the worker are sorry.

  Tiffany Carter
5 years ago
Awesome customer service experience. Fixed my issues

  Black Sheep
4 years ago
They were too busy to even answer my question or do the work