Quick Lane at Harbin Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Devin Allen
a month ago
Excellent service!! Had to stop in during a road trip to get a repair. The front desk rep (Devan) and the mechanic (Eric) worked to get me in quickly and get the repair made as soon as possible so I could get back on the road. They were both friendly, knowledgeable, and helpful! Thank you so much!

  Tim Schliewe
a year ago
The most unprofessional experience I ve had with a ford service center. Not only did they fail to install my wheel cap hub (it fell off on the drive home) but they have failed to replace and it s been over two months. Three separate times I ve called and given them all my information with a promise that it would be delivered within a week. Absolutely unreal. Now when I call for an update I m put on hold for 20+ minutes. I ve been on hold 25 minutes while writing this review. Hopefully the fourth time is the charm for these guys to follow through on their word.

  Mark Frazier
a year ago
Took my car here for the 100,000 mile maintenance schedule.. I bought the car from Harbin 7 months ago and had put less than 3,000 miles on it but apparently it needed a complete brake job including rotors.. I really felt that should've been done before I purchased it.. however they treated me well and they did a great job in replacement.. I just had to wait for about 4 hours while the work was being done.. price was $1400.. so it's not inexpensive to come here..

  Tiffany McMahan
a year ago
We came out of state to buy a car, and ended up having some tire issues on the way home. Even with the vehicle being lowered, they were still more than willing to help us and found the problem with our tire. Devin helped us out today, ensured us we d make it home safe and sure enough we did. If your in town and need car assistance I highly recommend coming here.Service: Tires

  LJ Rayburn
2 years ago
I took my car that I bought from there with a warranty up there to be fixed was told that they couldn't do it and told me that I should go to another place. I called the other place and was told it would be about 6 weeks before they could get to it. I card back and talked to a rude employee named Mike who said he would talk to the person about getting the parts and they would call me back. No call, won't answer and was extremely rude. Will never go back and have told numerous people about that stupid place. I definitely suggest that if you need anything done, don't go to that stupid place.

  Lawrence Melt
2 years ago
They were fine for the initial visit to determine the problem. However, they did not put in a correct contact number for us, and, although, I called several times after the parts were supposed to be in, they couldn't give me a straight answer on when they could do the repair. Although they are open on Saturday, and it was to have been repaired on Friday, it was Monday before it was actually repaired. The explanation was 'they couldn't get ahold of us because they had the wrong number'. Funny thing is, the SALES dept did a call back to me. But when I told her why I had called, she disconnected me and didn't call back. This is AFTER I had made SEVERAL calls to them with no one knowing what was going on.Not impressed.....

  Sky Friend
6 years ago
Horrible experience!!! Do not recommend to anyone!!! Honestly..... Walmart is better than them! False advertisement!! Plus.... they do not explain anything they found wrong with your car unless they can sell something. They tried to sell me tires. Acting like mine were horrible. Yes..... they are not wonderful but they don't need replaced right now! Notes were wrote on my paperwork that I can not read and were not went over. Since they didn't rotate my tires (cause they were so bad) my brakes didn't get inspected. I personally asked for that and my coolant checked. Tire pressure wasn't checked. Nothing but a $47.00 tax and all oils change!! Ridiculous! I will not ever use Harbin again nor buy or recommend them. I was in the market for a new car but I will definitely pass them up. I don't recommended. Front office was very unprofessional. Laughing, joking and flirting non stop!

  carolanne painter
5 years ago
I love the Quicklane people, they are always nice and listen to me describe my crazy complaints and never laugh, I am in and out in 45 minutes or less. I love the set an appointment feature they have and do an amazing job on washing my vehicle every time

  Kimberly Drawbaugh
4 years ago
I almost hate to leave less than five stars due to the outstanding customer service given by Chad, Laura, Brandon, and Jordan; these guys are simply incredible. But, management/ownership needs to figure out a solution to the ridiculous wait time. Waiting 2.5+ hours for a regular maintenance service (basic oil change/tire rotation) is absolutely ABSURD! We have three vehicles serviced here regularly and never EVER wait for less than 2.5 hours. Asinine wait time isn t the exception, it s become the standard. I hate to carry my business elsewhere, but let s face it, time is a precious and valuable commodity for all of us these days. QuickLane at Harbin is conveniently located, they do a good job with inspection/maintenance, and Chad, Laura, Brandon, and Jordan are FABULOUS... but, we ve become intolerant of the RIDICULOUS WAITING TIMES!!!

  D. Hastings
2 years ago
Was quoted 600$ to change spark plugs lol just the spark plugs not coils. Lady said 173 $ for parts "the sparkplugs" the exact same spark plugs at autozone is 80$ then said the rest was for 2hrs of labor. Thats 213$ per hr on a routine part. Not convient. No wonder they try and push a credit card. Save your money do it yourself.

  Jonathan Arjani
a year ago
Went in for a belt change was told 190.00 total than when I get there they said if I wanted my Air bag problem check 135.00just to diagnose the problem I said no.than they showed me cab air filter that I never even asked for if I wanted them changed I said go ahead 42.dollars anyway when all was said and done bill was 280 dollars just for those two items 153.00 for labor I saw on you tube how to change those Air filters never again I Will never go back and don't recommend them to anyone

  Dan Webb
6 years ago
This is the most unprofessional, lying, deceitful group of individuals that I have ever dealt with. If you are woman DO NOT GO HERE ALONE. My wife AND sister have both been taken advantage of by this business. This business preys on women and the elderly. So sad. I have purchased 3 vehicles from this company in the past and I will make sure to never make that mistake again. Reported to the BBB.

  Kevin Robertson
2 years ago
3. Hours for an oil change and four tires with an appointment after 3 hours they called and said it was out of alignment they fixed that in 15 minutes I guess if your a woman don't use them they quoted my wife 200 dollars higher than they did for meServices: Tires, Wheel alignment, Oil changeServices: Tires, Wheel alignment, Oil change

  Beverly Ward
a year ago
Brandon was really great. He explained everything. Hes one of the best

  Larry Hefley
4 years ago
Terrible experience!!! We to get prices on tires and the woman behind the counter was on her cellphone the entire time. I asked for someone else to help me and that woman got snotty with me. I walked out and took my business elsewhere!!!

  J D
4 years ago
They are very helpful and professional. Great service no matter the make or model of vehicle. : )

  Amber Vaughn
5 years ago
I have a Toyota but take my car here to be serviced, instead of to the Toyota dealership, much cheaper better service, better people LOVE them always... Tires and all.

  Tom Brookshire
3 years ago
I called the service department and the man told me they see me immediately and when I got there I had to wait 20 minutes. Poor communication.

  Cody Pace
5 years ago
Missy and Jordan are super friendly and extremely helpful and professional. Very open and share a great willingness to help with any service!

  Shelia Henry
3 years ago
This visit was not great. When in for oil change and car had to be towed back because all oil leaked out because of mechanic error.

  Emma Nutting
4 years ago
This place is the best place to get your car done. The people are wonderful and kind.

  christopher tang
2 years ago
Oil / Filter changed "QUICK/EASY". Jason McAllister is your GO TO GUY.

  Elizabeth Bell
3 years ago
So helful. I had an appt. And was done in 30 mins.

  Krawezart
3 years ago
Very helpful - they have Road Force Balancing Equipment

  Hodges
3 years ago
Fast, friendly, professional...high quality work!Services: Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Brakes, Oil changeServices: Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Brakes, Oil change

  Ian Pike
3 years ago
Always friendly service. Very professional.

  charles killough
3 years ago
Great place note no longer takes checkd

  Jason Mashburn
a year ago
Got it right fair price

  cynthia pittman
2 years ago
Did not see what I wanted.

  Frank Bowman
a year ago
Great service.