Larry Puckett Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patricia Macready
9 months ago
Justin, Summer and the rest of the Service Dept take great care of all their customers, but we really appreciate that they recognize our loyalty to their business. We've patronized LPC and its predecessor since moving to Prattville nearly 60 years ago. They have always dealt fairly with us and taken good care of our vehicles. Wouldn't buy a car anywhere else.

  leo zemke
6 years ago
We took a truck to this location to have a few components tested to see if they were working properly. We waited till the following day and called for a status update. They informed us they may look at the vehicle that day but might not. They called us an hour before closing on a Friday to tell us that they refused to service the vehicle. We had to wait all weekend for an explanation as to why. Finally on Monday we were told that they refused to service the vehicle because of aftermarket connectors that were used and that they could only service vehicles that had genuine GM parts on them. They informed us that they would not even program the computer. We attempted to contact the management but we were ignored. The person we did speak with was very rude.

  Garry Bird
4 years ago
While in the process of selling an RV, a prospective buyer ran a CarFax report and saw that I had two open recalls. I visited the dealership the next morning and had the pleasure of meeting Ms. Christian Hardy. She immediately ordered parts for me. The next day, she called letting the me know the parts were in. Knowing my circumstances of having a prospective buyer, she asked if I could bring in the camper in two hours. I immediately dropped it off. An hour after getting home, I was called back and was told that it was ready for pickup. Christian picked up me in a beautiful Chevy Tahoe and took me back to the dealership. Throughout the process, I felt that she treated me like a VIP. I have the feeling she does that with everyone. With the great service she provided, I'm now thinking I might want to pursue getting a Tahoe from Larry Puckett Chevrolet. Kudos to Christian!

  Jeflown
4 years ago
Left a truck with them on Thursday, November 14. I called Tuesday, November 19 at 2 PM to ask what they had found out and was told that they were putting on the finishing touches and would be finished by day's end and I could pick it up the following morning.I arrived shortly before 8 and Justin walked out and immediately stated accusingly that no one called out saying the truck was ready. I informed him that I had called and was told it would be ready, and he replied that the transmission was still out of the truck and he will call me. Then he asked for my number when I had already given it to them the day before.I would not recommend this place due to the misinformation already. Justin's attitude is a different matter. I can honestly say I'm surprised anyone would want to keep someone like him employed.

  Edward Cumbie
5 years ago
Traded my truck in on a new one and they gave me the least amount possible then the salesman said i could keep my aftermarket rims and tires and called me the next day asking for the tires and wheels i said no and the next day he demands i bring them or his manager will void the contract. Also the salesman promised me some weather tech floor mats since the offer on the trade was so low and haven't seen the floor mats yet!

  Monica Montgomery
a year ago
Great service and staff in the shop. Ask for Justin. He is the best when you bring your car for repair

  David Skinner
2 months ago
Finally got the truck i wanted thnxs

  Rob Herrel
5 years ago
Service manager Lewis stated we, the consumer, should be responsible for all costs to replace parts covered under warranty. He stated that he was afraid he might be held responsible for $100 and we, the consumer, should be the one to pay for a service and part under warranty. It was only after this so called manager realized we were calling Chevy directly, he offered to reimburse for the part. And then he hung up on me. Thanks Lewis. Me, my friends, and my family will not be back

  Travis Rogers
3 years ago
Big shootouts to Mrs Marie in the service department. Thanks so much for your alertness and concerns. Also thanks to Stan in the parts department and once again our salesman CT, even after the sale was made. Chevy Gang !!!Services: Tires, Oil changeServices: Tires, Oil change

  Chris Warren (Boss)
2 years ago
these people are crooks we took our truck there for a check engine light and the code reader reader said it was the transmission control module we were told that it was covered under power train warranty and then after they got it apart they wanted us to buy a whole transmission stating that we were 3000 miles past the warranty so now we asked them to just put it back together let us pay what we owed for labor and get our truck but they won't do that eitherService: Auto engine diagnostic

  Diane Austin
2 years ago
Fast, friendly service and they remember you, you re not just an oil change. Have been using them for years, HIGHLY recommended!

  R Worrell
5 years ago
Good customer service. They did a great job with the on issue I've ever had with my Camaro SS Convertible top.

  Katrina Williams
2 years ago
The techs are very helpful! They make sure you are aware of what needs to be done to your auto and makes suggestions as needed.

  Maurice Murphy
7 years ago
Good dealership with great people that work there. Yet couldn't convince me to buy the Chevrolet silverado went with F150 instead.

  Tammy Cloer
11 months ago
Nice salesman very helpful and nice cars on the lot

  Murph's Life
4 years ago
Brought my beautiful 2016 Corvette for an apprasial. They refused to give me an apprasial.

  Angela B
a year ago
Good place to get your oil changed! Friendly

  Brenda Austin
2 years ago
The service is always great I recommend anyone to go to Larry Puckett Chevrolet service

  Cindy Tennimon
3 years ago
Needed a second key to my car, very professional and made sure the key operated before I left!

  BayouBengal205
2 years ago
Terrible customer service.They will never get my business.

  Kristi Alford
a month ago
Great people

  Troy Brown
2 years ago
Friendly staff great work

  Susan Horton
3 years ago
Take good care of your car

  Lisa Baker
5 years ago
Service with a smile!