Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brandon Dabbs
a month ago
Despite weather causing some part delays, I received my car back earlier than anticipated and looking better than new. Bradley was extremely communicative with updates and answered any and all questions I had. While I hope I never need to use a body shop again, I cannot imagine a better experience and will be recommending this shop to anyone who needs one.
Rachel Kressig
9 months ago
Great service! They got my car fixed quickly even after I asked for extra repairs last minute and it looks great! Jake kept me updated during the whole process.Services: Painting, Body & Trim, BatteryServices: Painting, Body & Trim, Battery
Guru Prasad Kempegowdanahalli Somashekar
2 months ago
Worst body shop, Jake is the worst manger. They took 4 months to repair Honda civic and still when I got my car back dashboard was damaged, read right wheel was flat and right door had soldering but they claimed it is a new door they received from Honda. If you call them to ask for status update lady in the reception says she will ask Jake to give a call back but Jake never calls back to give any updates. I don t understand how can they deliver the car with flat tire, I wonder what kind of service do they offer. If you want to loose ur mental health over car repair and still not get things resolved after long wait then please do get service from caliber collision.
Cass Curtis
a month ago
Great manager, Jake, and team did an outstanding job on our car with quick turn around time. We live 30 min away and will now be customers for life.
kelli jones
4 months ago
They kept me updated through the entire process with daily communication. The repair was excellent. I got my vehicle back earlier than expected. I would highly recommend Caliber Collision.
Vic Watts
5 months ago
I m a disabled veteran and I would not recommend this place. Horrible communication. I had to keep calling to ask for updates, Jake said they had my contact info saved wrong with one number being off for the reason for never contacting with me an update but that was a lie, they also had my email which they could have used to communicate with me up until that point. The car was suppose to be clean when I got it back but there was still broken glass in the car from my car being broken into when it was brought there. Nightmare experience with this company I would never leave my car with this company again.
Cobb Bostick
4 months ago
Best body shop I ve encountered. Everyone I talked to was very professional and made for an easy process. Hopefully I won t need their services too often, but if I do I will definitely be going back to Caliber.
Anne Smith
a week ago
Fantastic job. Excellent service. The right shop to use!
Philip Mazur
3 months ago
Very poor customer service. I had to follow up and did not get updates on my car. I m still awaiting a call back. My vehicle was not returned in pre accident condition.
Jacob
9 months ago
I would absolutely recommend everyone to use Caliber Collision - Pelham. Since the beginning of interaction, they have been very responsive and professional. Very honest group of people here and you can trust your vehicle will be in good hands. David and the rest of the staff were great!Service: Body & TrimService: Body & Trim
Craige Price
4 months ago
They were awesome! Superb service and quality. Now I m hitting the town in the new whip. Watch out ladies
Sabrina
10 months ago
Caliber was so great to work with. From the moment I walked in the door, the process was effortless. Jake was nice and kept me updated throughout the repair process, and repairs on my car were done 2 days early. I am very pleased with the outcome, and would definitely use Caliber again.
Amy
a month ago
Exceptional customer service and communication. Very satisfied with the repairs.
James Lindquist
a year ago
Extremely disappointing experience. The staff were nice when presenting a quote, confirmed parts were in stock and said I could leave my vehicle or pay up front and they would let me know when the parts got there (to Pelham from Hoover) parts we re expected in 2 days and the work (a dented bumper) would take a few days to complete. I paid and didn t hear anything for a week. (Very glad I didn t leave my vehicle with them) I called to check and they seemed confused, no one knew where the parts were, no one thought to call, their parts coordinator was out on vacation and again confusion. I explained that I was frustrated with the lack of service and communication and they just said well we ll give you a refund. This business won t last long with this level of service.Service: Body & Trim
June Wang
a year ago
Great service! Excellent jobs done! Was there for some repairs but the team also helped to clean my car exterior and interior! Very satisfied and highly recommended!Services: Painting, Body & TrimServices: Painting, Body & Trim
Christie Heron
4 months ago
Terri at the front desk was very professional and helpful. Will recommend this business
Joshua Goins
3 weeks ago
Great place. Great staff. Highly recommend
Pate Hudson
6 months ago
Great customer service! Got my car ahead of schedule Services: Transmission, Painting, Body & TrimServices: Transmission, Painting, Body & Trim
Christy Reese
a year ago
Very knowledgeable and professional staff. Impeccable attention to detail and fantastic customer service! I would highly recommend Caliber Collision.
Stephanie Nelson
7 months ago
They did a great job on my car repair
Andrea Pierce
a month ago
I was kept informed every step of the way
Becca Cox
a year ago
Fantastic customer service. Incredible attention to detail. A pleasant experience from start to finish. I highly recommend.Service: Body & TrimService: Body & Trim
Ralph Damsgard
2 months ago
Quality work, done in a timely manner.
TIM POWELL
a year ago
They were helpful with all questions about repairs and how insurance works. Thank you for taking the time .
Bryant Harrison
a year ago
Great staff! Professional! Would recommend.
Herminia Guzman
2 months ago
Great work.
Jen Gad
8 months ago
Very friendly and professional
C Call
a year ago
Fantastic service!Services: Painting, Body & TrimServices: Painting, Body & Trim