D & M Automotive LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chelsie Mettes
2 months ago
Started bringing our company vehicles here a few years ago and now bring my personal vehicle! I called yesterday to get my car in to replace the blower fan and they had it handled in 24 hours. 10/10 recommend. Thanks!

  MCM4866
4 months ago
Update! Had a major problem that they were able to repair at a reasonable cost and timely manner.8 months ago; Had a fantastic experience today with these guys. Top notch and fair pricing. Would definitely recommend!!

  Anthony Cooper
2 months ago
I take all my vehicles to D&M Automotive for repairs and maintenance. Nice clean facilities and very straightforward discussions on vehicle issues and repair costs. If you pay with a credit card there is a % increase in your charge(2-3%) to cover processing fees, so either pay check or cash...

  Andrew Kelly
a year ago
I started bringing my vehicles to D&M a little over a year ago by recommendation from a friend after I'd had several attempts with a mechanic who's work was not up to par.I am so very THANKFUL that my friend recommended me! D&M has done several jobs, big and small, including an Evaporator, oil seals, valve cover gaskets, and much more. Jobs that require getting really deep in, and D&M has delivered on every job.Even when something didn't quite go as planned with one of my vehicles, Dewayne immediately dispatched a tow to pick up my vehicle for a quick fix. When he says he guarantees his parts and labor, he truly means it.I've even gone to pick up a vehicle and dropped another off at the same time with D&M. Truly a stand-up business and ownership!Services: Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Auto brake repair, Wheel alignment, A/C installation & repair, Auto maintenance

  Timothy Wyant
3 years ago
They got me fixed up. Good honest shop rates. And They fix most cars and trucks. Maybe even a tractor or ATV ? I had them fix my 1996 Ford F 150 and was happy with the job done. I'll sure return again ... Tim

  Bernadette Young
2 months ago
Awesome professional folks and great rates. They Are The Best!

  Ronald Darty
a year ago
My 93 Nissan Truck was idling rough and when you drive it once speed got over 50 MPH the whole truck would shake. Took it to D&M to see what's wrong it was the fuel injector-they repaired it and it idles and runs Great!! Thank you D & M!!! Great job and service!!!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Rod Powell
2 years ago
First time at D&M. Won't be the last. Had suspension work done on my wife's car. Got quotes from several shops. D&M was the most reasonable, and they had good reviews, so I went with them.Outstanding folks to work with. Very knowledgeable and courteous.Car finished ahead of time, work was done flawlessly.My new favorite auto repair shop.Service: Steering & suspension repair

  Jeff Holzheimer
a year ago
D&M Dewayne was awesome to work with on getting our repairs done as quickly as possible. Kept us well informed on progress and with equipment orders cost and timeline. Our experience was veey good and now we found a trustworthy automobile shop we can use here in Owen's xroads. I will be bringing my other cars in Dewayne. I give D&M five stars automobile knowledge, honesty, fair cost and all the above. We had our differential done and tune up, oil change & suspension.8/20 brought another one of our vehicles in for tire replacement and alignment. Again another excellent job done. THANK YOU D&M

  John Thomas
6 years ago
My partner and I brought our 1994 Topaz in a last week to get the brakes checked. Other than keeping it for like 3 or 4 days and not hearing anything about it until we went and check on Friday evening of last week.... The experience was great. Price is better than S &S or Cove Auto (Cove auto does great work but very high priced, also they charge double whatever the price is on a part). My partner says he won't use D & M again because he felt they took too long to just check brakes. But a few weeks earlier we took the topaz to cove auto for a different issue and they took about the same amount of time if not longer. And it cost nearly $300. I on the other hand will probably use D & M again! And hopefully I can change my partner's mind too. Because it is getting really hard to find shop that does a good job and doesn't charge and arm a leg. Just hope they can get better at contacting their customers.

  c peterson
3 years ago
Disappointed! There are many good reviews, but the customer service skills I observed and received when there are friction points are poor. Communication between the front desk and the mechanics needs attention. Business hours for working people could use more attention too. I agreed to have my AC repaired and serviced under the condition that I would receive the serviceable parts in return. When I picked up my truck on Friday and left another car (mini) to have the oil changed and some other problems diagnosed, there was some excuse that the AC parts weren t there but that I could pick them up on Monday......After hearing nothing on Monday afternoon, I took off from work to visit the shop in person to follow up on the parts. I was informed by the front desk that the mechanic had told him the parts were cut off from the vehicle in order to save time. I informed the front desk that was not acceptable. The front desk said their wasn t a manager available and the owner was busy building a house and wasn t available. He asked if I d like the owner to call me to discuss rectifying the situation. Three days later, no follow up, not a peep! Not even on the car I left for an oil change over the weekend. Frustrated with the lack of communication, I called to have them park my mini outside. They did comply with that request and I picked up my car. They are a busy shop so I get the feeling customer satisfaction currently isn t on their priority list.

  Leah Ehrlich
5 months ago
D&M is always honest with us about our vehicles and provide great service. I Would definitely recommend them.

  Richard Reynolds
6 years ago
D & M came highly recommended by a used car dealership in Owens Cross Roads. Unfortunately, I found D & M to be neither professional nor personable in my dealings with them. They go to great lengths to establish and maintain an adversarial relationship with their customers - (1) they take no appointments (2) they make no promises as to when your vehicle will be worked on or when it will be ready (3) when queried about work done and the quality of the repairs, they become aggressive and defensive. I cannot recommend them nor would I ever go there again to repair or maintain any of my vehicles.Despite what D&M claim in their rebuttal, it should be noted that I brought the vehicle directly to them with the problem and was told they were "covered up" and had no idea when they could look at my vehicle. Dewayne, who I believe is an owner at D&M, was not at all sympathetic to my plight nor interested in addressing a problem that I had already paid his garage to fix. Thus, I was forced to take my vehicle to another garage to attempt to get the issue resolved in a timely manner. I even brought the failed power steering pump back to D&M and was again met by a hostile Dewayne who reluctantly agreed to ask the parts supplier for a refund that he would pass on to me. When I called back a week later, I was told that the parts supplier declined to provide a refund.Dewayne and D&M are the folks who "don't get it". The retail business, including car repair, requires people to be concerned about the customer. Clearly, these people are not.

  Tasha Giesbrecht
6 years ago
D & M Automotive is most certainly worthy of a 5 star rating! They are an honest and trustworthy shop which is hard to find these days. They offer reasonable prices and are knowledgeable in what they do. Definitely recommend these guys!

  HighLit House
3 years ago
D&M is certainly the place to take your car in for any auto repair. Very professional and explain everything clearly. The best part is the price! Definitely very reasonable and trust worthy. I highly recommend

  Monday
4 years ago
These guys are AMAZING! They took my truck in and was able to get it taken care of in one day so that I wasn't without. It was something another shop would have charged me way more and taken days to get to. So thankful for them!

  Brandon Price
5 years ago
Had a great experience with D&M. Highly recommend. I had noticed that I was missing a little bit in my 2009 Chevy Silverado. A day later finally got the check engine light I had been waiting for. Bad Fuel Injector #5. Other shops in the Cove/OXR area quoted me $1500 for full replacement of the Fuel Injectors. D&M recommended that they take a look as it likely wasn't the FIs. They were right and identified a $150 fix for what could have easily been a $1500 "problem." Honesty and integrity, that's all you can ask for in a auto shop. Great experience. They got my wife and my business for as long as we are in the Cove.

  Melissa Honey Bee Harman
4 years ago
My family and I have been pleased with all repairs they've made to our vehicles! Turnaround time has always been reasonable based on required maintenance. Price point is great!

  Kenneth Bryant
4 years ago
D & M does good quality work at reasonable prices. Every once in a while it takes several days to get your repair or service done due to the volume of work the shop has which is only draw back.

  Tamara Bearden
6 years ago
Took truck in to be looked at, with the expectation they were suppose to call with the issue and an estimate. They never called once, i called myself every day. The second day was told coolant leak. The next day i called they said other things needed done. The prices just kept changing, even when i picked it up it was more. Within a week it was running hot which had never been an issue. I carried it to another mechanic who said what they claimed to do wasnt done and some of it wasnt even necessary to be done and that they had damaged the heater coil which now has to be fixed.

  Michael Prucey
9 months ago
Modern shop...top mechanics....very clean.

  Kade Harris
6 years ago
Dewayne and staff always do great work with very good pricing. Services our boats and trucks. Thanks Dewayne. Would highly recommend he and his staff.

  Tom Hughes
4 years ago
Same day service after I needed a starter replaced and at a reasonable price. If you need work done this is the place to go. Thanks for the quick repair!

  Richard Moses
a year ago
Another great experience in professional auto repair from the team at D&M. Can't say enough good things about them.Services: Brakes, Auto maintenanceServices: Brakes, Auto maintenance

  Watkins Watkins
a year ago
Thanks for the good job on my Automobile. I highly recommend D&M!

  Sherry Malone
a year ago
Always friendly and does a great job balancing and putting our tire's on

  Bill Anglin
6 years ago
My repair was done very quick and the staff was very responsive to my questions and concerns. They have earned a repeat customer and I highly recommend them.

  Tucker Johnson
4 years ago
Came in on Friday for an oil change and to check the transmission fluid level. Car was there all day and when I call at 4 they said that all they could do was the oil change and when I went to pick it up they were complaining that they had been waiting on me so they could go home. You close at 5 I was there at 430 and when I go to check the oil level it is over filled by like a full quart. So now I got to try and fix it before I got to drive 600 miles back home.

  Deborah O'Neal
6 years ago
Friendly and knowledgeable people. Great service. Their place well kept and clean. I would recommend them and will be a repeat customer.

  Gale Baker
5 years ago
I want to thank Dewayne atD&M auto @ crossroads AlabamaWent in with a problem with my carHe replaced two parts and I was on my way in a few minutes.IHighly recommend D&M for all your auto repairs. Nice friendly and clean