Tuscaloosa Tire and Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Beth Duncan
3 weeks ago
I have been using Tuscaloosa Tire for years for my oil change and bought 4 tires from them. The last few times they have not even touched my car in an entire day. This is dropping off the vehicle at 6:45 am and trying to pick it up at 5 in the afternoon. They have treated me this way three times, and so I will never be back. I feel like they treat women differently than men at this store. I would give them a zero if I could. They do not even care that they do not get to your vehicle. Very disorganized and poor customer service!!

  C M
a month ago
These guys will forget to order your tires, blame you for not coming to get them 2 weeks after they said they d be there when they didn t ever call to say they were in, screw up the installation, and when you go back to have it fixed they ll blame you and send you to the back of the line. I don t recommend them to anyone. The worst.But if you do choose to use them anyways, check their work when they re done, especially lugnuts because they don t always tighten them on all four sets.(This isn t based off a one time thing, I gave them too many chances to redeem themselves).Edit to reply to the response:Just fix the issues for your future customers.You shouldn t set appointments for people and then tell people first come first serve and put walk-ins ahead of them. If you don t do appointments, just say that. And keep better records of when you contact someone and why, because I was told that I was contacted about my tires being there and had a time cited to me for a voicemail (only time, not a date) but when I found that voicemail, it was the voicemail telling me the tires were not there when they were supposed to be. Just do better for the next people.I m not interested in coming back.

  Connie Pate
a week ago
Everyone was courteous and did my oil change, rotation of tires, and filled all my fluids in a timely manner.

  Eric Norris
2 years ago
True professionalism, the manager Danny told me he could get my tires in the next day and installed the same day as well! True to his word! Love my Mickey Thompson Baja Boss A/Ts! Best A/T tire I ve had. All the questions that I had were answered promptly. They take care of your vehicle as if it were their own. Highly recommend them for all your vehicle needs that they service.Services: Tires, Wheel alignment

  Lawrence Howard
2 days ago
I buy tires from here on a regular basis and the service and prices are great!

  Daniel Woods
a year ago
One of the most honest shops in the area. Danny was true to his word and gave me a call within a few days of leaving my car with them. He took the time to explain what was going on, what he checked, and most importantly explained his thought process throughout the diagnosis. Gave me his honest opinion on our options and was a huge help.10/10 service, will be back again!!

  Brandt Arrain
10 months ago
Danny and Rob are consistently honest. They work with people and back up their service. I highly recommend them. I serviced my Lincoln Town Car and now my Suburban with Tuscaloosa Tire. They came through for my when I was in a bad situation.Services: Tires, General repairsServices: Tires, General repairs

  Leah Kelly
a year ago
We have gone here for service on our car for a while. The prices have always been a bit high but the service was good and the people kind and professional. However, we just recently went in for an issue with our car that cost at least $200 more here than it would have cost at five of the other surrounding shops. They also added a service to the car that they did not tell us they planned on doing which cost an additional $100.

  Jason Abernathy
2 months ago
Excellent service very knowledgeable Techs. Very reasonably priced.

  Katarina Anderson
3 years ago
I had a leak in my tire, so I called them up. They didn't have any appointments open, but said they could help me if I came in first thing the next morning. Everyone was very friendly and helpful and, even without an appointment, I was in and out in an hour. And they even gave me a discount on my tire patch.Update: Since getting my tire fixed, I've come here for pil changes a few times. The service is still very friendly and they do a good job, but the price is a bit high. And I can't stress enough that you should follow the manufacturer recommended frequency for your oil changes, not necessarily the sticker they give you. The manufacturer recommendations for my car is every 6 months/6000 miles. The sticker I got would have me bringing it back in 2 months/3000 miles. And as lovely as the service is otherwise, it's certainly not enough for me to get an $82 oil change 2 or 3 times more often than I actually need to.

  Dad
11 months ago
Good quality service with a emphasis on quality and good deals for tires.Get there before they open if you want to get out quick. The tire rotations for free is well if they are installed and bought from them however do not expect to get a fast turnaround time if you go there in the evening.

  Andrea Howell
a year ago
Got a great deal on tires for my suv and great service. They didn't try to pressure me into purchasing anything extra. Being a female, I was completely satisfied.

  Linda Crowder
6 years ago
We have been using them for a little over a year now on all of our company trucks (7 total) They're always extremely courteous, thorough and professional. The prices are well within normal range one would expect for the various services they offer and they stand behind their work. Overall I would recommend to anyone looking for not only tires, brakes, and alignment but the numerous other mechanical services they offer.

  Kenny Sims
a year ago
Bought a set of tires two weeks ago. The worst set of tires I have ever bought. Went back twice for a severe vibration, and they were unable to find the reason my truck was vibrating. They claim to have tried everything but, my question, did they replace the tires to see if the issue was the tire itself and that is a no. I m convinced they knowingly sold me a set of bad tires and refuse to replace them. Will never darken the doors again, I hope they go out of business.Service: Tires

  Will Redd
3 years ago
This is a great place for almost all truck repairs. I have gotten most of everything inspected or fixed here over the past 5 years as a student at the University. Extremely fair or low pricing, professional workers, and best of all they are usually quick and efficient. I highly recommend their service for your auto needs.Services: Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Wheel alignment, Air conditioning, Brake service & repair, Battery, Oil changeServices: Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Wheel alignment, Air conditioning, Brake service & repair, Battery, Oil change

  Patty L. Barr
3 years ago
My mother had three windows fixed...regulators, motors, whatever was needed. Unfortunately an ordered part was late getting there because of weather. Once it got there though, they immediately completed the job. All the windows work great and mother is satisfied. We recommend them to everyone.

  Chrysoula Brison-Holtzhauer
11 years ago
They always find the problem(s), consult with me before making repairs, and their prices are the best! Been going to them for 8 years and I've never had any complaints! Besides tires (which is what Goodyear is known for) they also do general car work like brakes, oil change, filter, belts and battery. I've recommended them to several friends and they too said they were very satisfied with their work! I have a lot of respect for these guys and I will continue to bring my business to them!

  Samuel Wilwerding
6 years ago
I had them check the brakes on 2 cars at different times because they were squeaky. One time they said they were fine, probably just wet. On the other car (which was worse) they said the pads needed cleaned and adjusted; it was like $46. Most places would have just replaced your brakes in those situations. These guys are trustworthy. Rare integrity in the industry. They've always done great work for me--and at a fair price.

  Bud Finch
7 months ago
Took a little longer than they told me but the price was reasonable. Good service

  Kimberly Carroll
4 years ago
Not only did I visit the website I called and spoke to Todd. He was really helpful. I really enjoyed working with him. I shipped some rims and it was my fault it went to the wrong city, but Todd helped me with the process. I was trying to get them shipped to the right place. I told James I would coordinate with him when UPS came the sent them back to the manufacturer after I said I would let him know. I think the company as a whole was good and they can thank Todd for that.

  Michelle Wooten
7 years ago
This place my life easy! I was in and out within 45-minutes. I came to them with a spare on my car after getting a flat. They found the hole and patched it up for a VERY fair price. I have since driven over 500 miles on the tire with no problem.

  tripdaddy1
5 years ago
Jack is a good manager. He s been good to me. Unfortunately their alignment portion isn t up to par. With bad tires and no alignment my car handled bad. After the alignment my car is all over the place. It pulls to one side now and the steering wheel isn t straight. I gave them 2 chances to correct this issue. I know my car since this particular car is a passion of mine. I won t bring my vehicle there again. I might buy tires from Jack but the service department won t touch my car again. I m very disappointed.

  Patty Barr
3 years ago
They did a great job repairing the windows in my mother's car. They work perfectly. They were friendly and easy to talk to. Thank you Tuscaloosa Tire and Service Center!

  Bill Couture
5 years ago
I wish I could give zero stars on this one. Took my car to have a nail removed and plugged. The first day was told due to employee call in's it would take hours. Second day was told to bring it in when they open up and it won't take 4 hours. Brought it in the next day early and was told 1 1/2 hrs to plug the tire. 3 1/2 hrs later still not done and was informed that there was no way to get to it soon. A simple plug job. Employees are nice but that doesn't help cover lies and huge inconvenience. Danny, the manager called me personally and apologized and did everything to rectify the situation which was much appreciated. It doesn't diminish the original inconvenience but it says alot that he took the time and effort to do that. I will go back because I believe in second chances.

  Jimbo Wilson
4 years ago
Terrible service! be prepared to wait 6-8 hours on minimal work (i.e. Tire rotation/tire alignment) and to top that they will over charge you to the max especially if you "need" new parts. Go to Mavis discount tire they're a half mile down the road and they wont over charge you and they WILL do the work right. and FYI My situation: roughly $800 for the parts and $800 for labor. I then found all the parts in a kit on google for $200. HIGHWAY ROBBERY!!

  David Zelhart
4 years ago
Dropped my vehicle off for what I was told was 2 hours top replace 2 tires. Called at the 2 hour mark, clerk stated that they took lunch and did not start my car yet. Told me it would be another hour. Came by at that time and they hadn't even started it yet. Requested my keys back and left without the tires. Won't be back

  Kristy Overton
4 years ago
I called on a Friday afternoon, 20 minutes before they closed, in a panic. I had just come out of Lowes in Northport in a hurry to pick up my kids and seen my tire was flat!! Ive had this SUV less than a month!! Luckily I had a tire pump in the back and managed to get enough air in it to make it to this Tire shop. So upon my call I was frantic, as I only had this car 3 weeks and it had new tires on it. The gentleman who answered the phone was very nice and told me to come on down and they would do everything they could to help me. I got there at 15 till 6pm. They had my tire plugged and me out the door at 5 minutes till close. They helped me out after they had a long week, it finally closing on Friday....and they get a call from me! Haha. They were so kind and helpfu . I will definitely use them again!! Thanks again, gentlemen.

  W
4 years ago
May be a good place to buy tires, not sure. I d go somewhere else for mechanical work. The folks I talked to there treated me like I didn t know what I was asking about. They ended up being wrong. Took it all the way to the store manager. He was very polite and apologetic, and he gave me a refund. This is the Northport store I m reviewing - have had good experiences at the McFarland location.

  jonny727626
4 years ago
Tuscaloosa tire is the best place to go to get your car worked on. They are very friendly ppl and always keep me posted and let me know what was going on. The service manager Jonathan is so nice. He explain everything for me. The people up front where super nice. Love Tuscaloosa tire. If yall need any work done come see them.

  jay pugh
3 years ago
I had a nail in my tire. Stopped in they were very busy. The gentleman behind the counter came out and plugged my truck tire and didn't charge me anything. What a great bunch of people. God bless. Thanks guys.